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Hotel Milam, Michelin Key winner

4.0 star property
Find serenity by the outdoor pool or indulge in a rejuvenating spa treatment. Savor fine dining at MILAM restaurant for an unforgettable experience.

Choose dates to view prices

La Veleta’s Hotel Milam invites you to unwind with a swim-up bar, poolside bar, and rejuvenating spa treatments like deep-tissue massages. Enjoy fine dining at MILAM restaurant, stay connected with in-room WiFi, and take advantage of bike rentals and luggage storage.
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available

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  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Grand Room

Grand Room

Grand Room

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Private pool
Air conditioning
Hypo-allergenic bedding
Pillow menu
Premium bedding
Separate bedroom
Bathrobes
Hair dryer
  • Garden view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room

Premium Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Deck/patio
Separate dining area
Private pool
Air conditioning
Dining table
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Garden view
  • 1025 sq ft
  • 4 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Queen Bed

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About the area

La Veleta, a neighborhood in Tulum, is home to Hotel Milam, Michelin Key winner. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Xel-Há Park and Holistika Art Walk are also worth visiting. Visit our Tulum travel guide
Map
Calle 10 Sur, La Veleta, Tulum, QROO, 77765

What's nearby

  • Colorful sunset over Tulum beach, Mexico, Shutterstock ID 664142827, Purchase Order: -
    Tulum Beach
    14 min drive - 6.6 km
  • Tulum Mayan Ruins featuring a ruin
    Tulum Mayan Ruins
    16 min drive - 8.8 km
  • Holistika Art Walk
    8 min walk - 0.7 km
  • Hospital de Tulum
    4 min drive - 1.8 km
  • Dos Aguas Park
    6 min drive - 2.5 km

Getting around

  • Tulum Intl. Airport (TQO)
    43 min drive

Restaurants

  • Vaivén
    9 min walk
  • La Taqueria Pinches Tacos Shop
    7 min walk
  • El Aguajito Marisqueria
    11 min walk
  • Italdo Pasteleria
    7 min walk
  • mera
    12 min walk

About this property

Hotel Milam, Michelin Key winner

Upscale hotel near Tulum National Park
You can look forward to a swim-up bar, a poolside bar, and laundry facilities at Hotel Milam, Michelin Key winner. Indulge in reflexology, a sports massage, and a body treatment at the onsite spa. Be sure to enjoy a meal at MILAM, the on-site fine-dining restaurant. In addition to a bar and a hot tub, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers, pool umbrellas, and a swim-up bar
  • Continental breakfast (surcharge), bike rentals, and massage treatment rooms
  • Luggage storage
Room features
All guestrooms at Hotel Milam, Michelin Key winner feature comforts such as private pools and premium bedding, as well as thoughtful touches like pillow menus and air conditioning.
Other conveniences in all rooms include:
  • Rainfall showers, designer toiletries, and hair dryers
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: MXN 650 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Private picnics

Restaurants on site

  • MILAM

Things to do

  • Bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool
  • Outdoor pool (guest access)

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Mud bath
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private pool

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 17 and younger are not allowed at this property; All guests older than 17 are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 2000 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 650 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this property

Property is also known as

MILAM
Hotel Milam
Milam, Michelin Key Winner
Hotel Milam, Michelin Key winner Hotel
Hotel Milam, Michelin Key winner Tulum
Hotel Milam, Michelin Key winner Hotel Tulum

Frequently asked questions

Does Hotel Milam, Michelin Key winner have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–11:00 PM.

How much does it cost to stay at Hotel Milam, Michelin Key winner?

As of Feb 21, 2026, prices found for a 1-night stay for 2 adults at Hotel Milam, Michelin Key winner on Mar 4, 2026 start from CA $497.13, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Milam, Michelin Key winner pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Hotel Milam, Michelin Key winner?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Milam, Michelin Key winner?

Check-out is at noon.

Where is Hotel Milam, Michelin Key winner located?

Located in La Veleta, this spa hotel is within 2 mi (3 km) of Holistika Art Walk, Hospital de Tulum, and Dos Aguas Park. Cenote Escondido and Cenote Cristal are also within 3 mi (5 km).

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Reviews

Hotel Milam, Michelin Key winner Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Amenities

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 178 out of 202 reviews
Rating 8 - Good. 14 out of 202 reviews
Rating 6 - Okay. 5 out of 202 reviews
Rating 4 - Poor. 3 out of 202 reviews
Rating 2 - Terrible. 2 out of 202 reviews

Reviews

10/10 Excellent

JASMINE

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was absolutely stunning. The staff were very kind and helpful. The hotel is very quiet and serene.
Stayed 3 nights in Jan 2026

10/10 Excellent

Aldo

Liked: Cleanliness, amenities, property conditions & facilities
One of the best hotel experiences I’ve had and the staff by far super helpful at all times of the day 24/7 anytime I had a issue or question quickly tended to all my needs.
Stayed 3 nights in Jan 2026

10/10 Excellent

Sareeta

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very polite and helpful with local activities and dining. They were readily available. Clean property and very relaxing. Highly recommend for adults, couples and solo travelers seeking a relaxing ambiance.
Stayed 3 nights in Nov 2025

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, nice stay and really yummy food at the restaurant!
Stayed 4 nights in Sep 2025

10/10 Excellent

Trevor

Liked: Cleanliness, property conditions & facilities
My stay at Milam was great. Quiet and relaxing. The food and service is excellent. The staff was very accommodating. At one point I had misplaced my wallet and they went as far as checking the security cameras to see what I did with it when I finished my breakfast. They confirmed I put it in a certain pocket which helped me find it. I would definitely recommend this place.
Stayed 3 nights in Jan 2026

10/10 Excellent

Roshaunda

Liked: Cleanliness, amenities, property conditions & facilities
The aesthetic of the room The everything! I enjoyed my stay and most certainly will be returning. The food was so delicious and worth every penny. I’m glad.
Stayed 1 night in Nov 2025

10/10 Excellent

Jecovia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff were extremely helpful and friendly.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jayda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet,safe,Great service
Stayed 4 nights in Oct 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an absolutely beautiful hotel with friendly and amazing staff. Food was also excellent.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and property. Delicious food and very accommodating service
Stayed 4 nights in Oct 2025

10/10 Excellent

Kezyah Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room is stunning. very quiet area. perfect for solo travel.
Stayed 4 nights in Oct 2025

10/10 Excellent

Emery E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sherya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful! The staff was friendly, food was tasty and the room was amazing !
Stayed 4 nights in Sep 2025

10/10 Excellent

Kali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are stunning so tranquil. Clean & service from staff is 10/10
Stayed 3 nights in Sep 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities
Clean and comfortable. Hot water did not work on the 1st floor but we used the beautiful outdoor shower
Stayed 4 nights in Oct 2025

10/10 Excellent

King

Liked: Cleanliness, staff & service, property conditions & facilities
Great scenery
Stayed 4 nights in Jul 2025

6/10 Okay

Kadeshia

Liked: Staff & service
The staff, food, and spa services were exceptional. However the property up keep and cleanliness needs improvement.
Stayed 3 nights in Sep 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with attentive and friendly staff! The restaurant food was amazing!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Luis A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was absolutely stunning! The pool in the room was a nice touch and very unique .
Stayed 4 nights in Jul 2025

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind and welcoming
Stayed 4 nights in Jun 2025

10/10 Excellent

Ramsey

Liked: Amenities
Our stay at Hotel Milam was truly magnificent! The room was beautiful, the pool was warm and inviting, the food served was delicious, and most importantly the hotel was very well appointed. The best part of it all was the staff! We were warmly greeted by Ara who was kind and informative. She made our stay even more enjoyable and she made us feel at ease. Mira recommended Eufemia for the best beach vibe (we went twice. Once to see the sunrise and once for sunset). Rafael was also very kind and made or stay feel effortless when he’d call taxi’s for us. The housekeeping team kept our room clean and were very quick! Overall, this place made us feel safe, comfortable, and excited the whole time. Beautiful views in the jungle. 10/10 would come again!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Quianna

Liked: Cleanliness, amenities, property conditions & facilities
My husband and I went to relax and enjoy his birthday! The hotel was amazing!
Stayed 3 nights in Jun 2025

8/10 Good

Cedric

Liked: Cleanliness, staff & service, amenities
Lovely area, super picturesque. A bit lonesome if by oneself as there isn’t much to do within the resort or a 5-10 minutes radius. But staff and concierge are super helpful.
Stayed 3 nights in Sep 2025

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
One of the best hotels I’ve stayed in Tulum. Very clean and spacious. Staff is incredible and super accommodating. I will recommend place to friends and family
Stayed 1 night in Jul 2025

8/10 Good

Jashira

Liked: Cleanliness, amenities, property conditions & facilities
Staff was extremely polite and friendly. Our retreat was what we expected. The spa staff was very mice and the bar & restaurant was good. Assisting with transportation arrangements was extremely helpful. Just 2 recommendations- We felt like someone came on our premises one night so maybe more lights on the backside & entrance to each retreat. And it was not an issue but maybe let visitors know ahead about the $400 deposit prior to arrival.
Stayed 5 nights in Oct 2025