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Kuukum Tulum Hotel

Photo gallery for Kuukum Tulum Hotel

Outdoor pool
Terrace/patio
Superior Apartment | Balcony
Premium bedding, down comforters, in-room safe, blackout drapes
Premium bedding, down comforters, in-room safe, blackout drapes

Overview of Kuukum Tulum Hotel

VIP Access

Kuukum Tulum Hotel

4.5 star property
7.6 out of 10 Good
7.6/10 Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
Map
Aldea Zama, Tulum, QROO, 77780

Explore the area

  • Popular LocationDos Aguas Park16 min walk
  • Popular LocationTulum National Park19 min walk
  • Popular LocationHospital de Tulum4 min drive
  • AirportTulum, Quintana Roo (TUY)13 min drive

Room options

About this area

Tulum

Kuukum Tulum Hotel is located in Tulum. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Playa Paraiso. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Dos Aguas Park - 16 min walk
  • Tulum National Park - 19 min walk
  • Hospital de Tulum - 4 min drive
  • SFER IK - 6 min drive
  • Las Palmas Public Beach - 8 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 99 min drive

Restaurants

  • Guacamole Club - 17 min walk
  • La Baguette - 14 min walk
  • Coati Café Tulum - 17 min walk
  • Safari Comedor Zama - 2 min walk
  • Rossina Cafe - 5 min walk

About this property

Kuukum Tulum Hotel

4.5-star luxury hotel
Kuukum Tulum Hotel provides a terrace and more. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • Smoke-free premises and a 24-hour front desk
Room features
All 34 rooms boast comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Designer toiletries, showers, and hair dryers
  • 55-inch LED TVs with Netflix, streaming services, and digital channels
  • Refrigerators, kitchen islands, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Daily housekeeping

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower only
  • Soap
  • Toilet paper

Entertainment

  • 55-inch LED TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Kitchen island
  • Refrigerator

More

  • Air conditioning
  • Safe

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Kukum Tulum Hotel
Kuukum Tulum Hotel Hotel
Kuukum Tulum Hotel Tulum
Kuukum Tulum Hotel Hotel Tulum

Frequently asked questions

Does Kuukum Tulum Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Kuukum Tulum Hotel?

As of Jun 3, 2023, prices found for a 1-night stay for 2 adults at Kuukum Tulum Hotel on Jun 6, 2023 start from CA $114.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kuukum Tulum Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kuukum Tulum Hotel?

Self parking is free at this property.

What time is check-in at Kuukum Tulum Hotel?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Kuukum Tulum Hotel?

Check-out is at noon. Late check-out is available for a fee.

Where is Kuukum Tulum Hotel located?

Situated in Tulum, this luxury hotel is 0.8 mi (1.3 km) from Dos Aguas Park and within 3 mi (5 km) of Tulum Mayan Ruins and Tulum Beach. Tulum National Park and Hospital de Tulum are also within 1 mi (2 km).

Kuukum Tulum Hotel Reviews

Kuukum Tulum Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 34 reviews" "
" "10 - Excellent 53%
Rating 8 - Good. 5 out of 34 reviews" "
" "8 - Good 15%
Rating 6 - Okay. 3 out of 34 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 2 out of 34 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 6 out of 34 reviews" "
" "2 - Terrible 18%

8.5/10

Cleanliness

8.2/10

Staff & service

7.5/10

Amenities

7.9/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Sherwin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we had to stay at another hotel since they have no rooms available with accessibility for a handicapped person!! no elevator available and you have to go up 3 flights of stairs to get to the room and the room has 1 set of stairs to get to the bedroom, none was shown in expedia pictures! Very rude and unhelpful staff that just tells you it is what it is when you tell them your discomfort. The room door didn't lock and they claim the room has 2 bathrooms which it does but one of them had a clear window to the hallway outside the room where other guests pass by and there was no way to cover close or lock it. over all the worst hotel I didn't stay at.

6/10 Okay

Jamie

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities
Overall this property was okay. We didn't realize how small it was as there was not even a restaurant onsite. They did offer in room delivery (they called room service) however, it was extremely expensive (twice the price of most Canadian/American hotels). Also, all of the restaurants nearby were extremely expensive ($20-30 CDN for a Cocktail expensive)! The room was complete with a full kitchen however, it had very little for cooking and eating (Plates, cups, bowls, silverware, etc). The only way to get to the beach was by bike or cab (too far to walk). We have a baby so the bike wasn't an option and cabs are 400 pesos ($30 CDN) for a 10 minute ride 1 way! Overall it seemed like a safe area with many restaurants and some small groceries stores within a 10 minute walk.
Stayed 11 nights in Feb 2023

2/10 Terrible

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Would not book again
It was a really nice hotel BUT! We lost electricity twice for more than 6 hours at a time and the staff really did not care, we lost water for a whole day and the staff did not care. We arrived back at the hotel one day and there were police everywhere when we asked what had happened the staff told us it was just a health and safety check, we also learned that the police had closed the hotel to the public but the hotel management kept it open. It was not a health and safety check which we learned from other guests but there had been a fire in one of the rooms, the next day the staff was running around putting up fire exit signs and installing fire extinguishers, so we learned the hotel had no Fire plans. So we were lied to by the staff which made us feel very unsafe. Twice we asked the staff to change our bedsheets because there were brown marks all over them, this was never done during our stay, also the towels in the room had holes in them. There is a lot of building work going on in the area but that did not worry us, the walk into town is about 25 minutes and there is no street lighting.
Stayed 4 nights in Jan 2023

2/10 Terrible

Melinda

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The luxury apartment is a very small room with no couch, sink, or anything else you’d expect in an apartment. It’s a room. There is no sofa bed even though the description says there is one. It’s not a resort a even though an Expedia perk is a “resort credit”. This felt like a scam. The area is full of construction and the roads in are not all paved going to this place. There are much better places to stay in Tulum!!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2022

10/10 Excellent

?

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really a nice place to choose. The people here are very respectful and kind. You don’t need to worry anything. Just to enjoy!

2/10 Terrible

sultan

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I never received VIP status with them, they never honored it. The hotel is in the middle of the jungle and around buildings that are being constructed. Do your self a favor and book near centro or the beach, avoid this place

10/10 Excellent

EMILIANA GONZALEZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous place! Great staff! Of course once of the concierges will push activities into you at hiked your prices but be adamant and book on your own. The place is new in the middle of an area under HEAVY construction and most taxis got lost but we didn’t mind because the price was exceptional. I (31 year old single female) traveled alone with my preteen son and we felt safe the entire time. But because there was lots of construction around, I did verify that all the doors locked properly and one didn’t but this was quickly fixed.
Stayed 5 nights in Jul 2022

4/10 Poor

Jamel

Travelled with partner
We didn’t have power 3 times during our 5day trip. The power was out more than 6hours each time. All other hotels around us had power but our hotel. No power means no water too. No bathroom water to flush the toilet. We also got robbed by Mexican police in front of the hotel. Took all our money we had on us and even tried to take my husband iPhone too.
Stayed 5 nights in Aug 2022

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and very kind staff. Definitely worth getting the luxury apartment with rooftop private pool!
Stayed 8 nights in Jul 2022