[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Scarlette Boardwalk/promenade hotel with a rooftop terrace and spa services ![Restaurant](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/04cef5d2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Presidential Room](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/122404bf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room | Balcony view](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/c500537a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Presidential Room | Private kitchen](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/625ce169.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/4e163821.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Scarlette, a rural retreat revitalized in 2020, offers an enchanting atmosphere with a poolside bar and rooftop terrace. Unwind with spa services or lounge by the outdoor pool and children's pool. With free in-room WiFi, guests can stay connected while enjoying the garden, coffee shop/cafe, and bar. 8.2 Very good ## Popular amenities - Spa - Bar - Pool - Housekeeping - Parking included - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 5 - Oct. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 6 - Oct. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds Showing 5 of 5 rooms ![Deluxe Quadruple Room, Poolside | View from room](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/df4119bc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Quadruple Room, Poolside ### Highlights Patio Separate dining area Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Hypo-allergenic bedding - 538 sq ft - Sleeps 4 - 2 Queen Beds ![Presidential Room](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/122404bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Room ### Highlights Patio Separate dining area Individually furnished Individually decorated Air conditioning Kitchen Full-sized refrigerator/freezer Smart TV - 377 sq ft - Sleeps 4 - 1 King Bed and 1 Large Twin Bed ![Standard Room](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/c4b06767.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Patio Individually furnished Individually decorated Air conditioning Kitchenette Full-sized refrigerator/freezer Smart TV Hypo-allergenic bedding - 376 sq ft - Sleeps 4 - 1 King Bed and 1 Large Twin Bed ![Junior Quadruple Room, 1 Bedroom](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/c013a04e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Quadruple Room, 1 Bedroom ### Highlights Patio Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Hypo-allergenic bedding Renovated in 2020 - Sleeps 4 - 1 King Bed and 1 Double Bed ![Exclusive Apartment, 2 Bedrooms, Garden View](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/0bcb0418.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Apartment, 2 Bedrooms, Garden View ### Highlights Patio Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Hypo-allergenic bedding Renovated in 2020 - 769 sq ft - 2 bedrooms - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![9 restaurants, lunch, dinner served; Asian cuisine](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70502100/70502006/cf877496_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 1,944 reviews CA $372 CA $372 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=11d84c5d-d9ae-4e23-8247-7a5d729a5fc7&top_cur=CAD) Ad ![Room, Oceanfront](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17880000/17876800/17876764/e46fb27b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Our Habitas Tulum - Adults Only Zona Hotelera - Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 348 reviews CA $258 CA $317 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information?chkin=2025-10-12&chkout=2025-10-13&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=11d84c5d-d9ae-4e23-8247-7a5d729a5fc7&top_cur=CAD) Ad ![On the beach, white sand, free beach cabanas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17940000/17937100/17937052/6eab5432_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotelito Azul Zona Hotelera - Pool - Hot tub - Spa - Pet-friendly 8.6 Excellent 607 reviews CA $231 CA $325 total includes taxes & fees Oct 6 - Oct 7 [](https://www.expedia.ca/Tulum-Hotels-Hotelito-Azul.h17937052.Hotel-Information?chkin=2025-10-6&chkout=2025-10-7&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=11d84c5d-d9ae-4e23-8247-7a5d729a5fc7&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70501700/70501666/47376a15_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Tulum Riviera Maya Tulum - On private beach - Pool - Spa - Parking included 9.2 Wonderful 272 reviews CA $415 CA $573 total includes taxes & fees Oct 14 - Oct 15 [](https://www.expedia.ca/Akumal-Hotels-Conrad-Tulum.h70501666.Hotel-Information?chkin=2025-10-14&chkout=2025-10-15&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=11d84c5d-d9ae-4e23-8247-7a5d729a5fc7&top_cur=CAD) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/116000000/115410000/115406600/115406584/8ce720c8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Moxy Tulum Zama - Pool - Pet-friendly - Parking included - Free WiFi CA $98 CA $122 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Tulum-Hotels-Moxy-Tulum.h115406584.Hotel-Information?chkin=2025-10-15&chkout=2025-10-16&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=11d84c5d-d9ae-4e23-8247-7a5d729a5fc7&top_cur=CAD) Ad ![10 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/90000000/89770000/89768600/89768532/01a32690_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Zama - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 535 reviews CA $540 CA $540 total includes taxes & fees Oct 27 - Oct 28 [](https://www.expedia.ca/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information?chkin=2025-10-27&chkout=2025-10-28&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=11d84c5d-d9ae-4e23-8247-7a5d729a5fc7&top_cur=CAD) Ad ![6 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/96000000/95900000/95893500/95893460/805d6312.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Kantenah - On private beach - Pool - Breakfast included - All-inclusive 9.0 Wonderful 226 reviews CA $485 CA $592 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Kantenah-Hotels-Family-Selection-At-Grand-Palladium-Kantenah-Resort-Spa.h95893460.Hotel-Information?chkin=2025-10-7&chkout=2025-10-8&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=11d84c5d-d9ae-4e23-8247-7a5d729a5fc7&top_cur=CAD) Ad ![Aerial view](https://images.trvl-media.com/lodging/1000000/890000/890000/889965/4e5ce85d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah - On private beach - Pool - Breakfast included - All-inclusive 8.4 Very good 1,004 reviews CA $292 CA $359 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Kantenah-Hotels-Grand-Palladium-Kantenah-Resort-Spa-All-Inclusive.h889965.Hotel-Information?chkin=2025-10-7&chkout=2025-10-8&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=11d84c5d-d9ae-4e23-8247-7a5d729a5fc7&top_cur=CAD) Ad ![Private beach, white sand, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/3c6a643a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah - On private beach - Pool - Hot tub - Breakfast included 9.2 Wonderful 1,559 reviews CA $459 CA $561 total includes taxes & fees Oct 6 - Oct 7 [](https://www.expedia.ca/Kantenah-Hotels-TRS-Yucatan-Hotel-Adults-Only-All-Inclusive.h2057731.Hotel-Information?chkin=2025-10-6&chkout=2025-10-7&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=11d84c5d-d9ae-4e23-8247-7a5d729a5fc7&top_cur=CAD) Ad ![5 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/b3af352d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Palladium Colonial Resort & Spa All Inclusive Kantenah - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Scarlette.h22688764.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Scarlette.h22688764.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.26910%2C-87.48500&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Kz7HNz84LcWBdieefNz6UCaUTk0=) Av Tulum - Coba Km 7, manzana 51 lote 34-50 tankà IV, Tulum, QROO, 77780 #### What's nearby - Tulum Monkey Sanctuary - 16 min walk - 1.3 km - Gran Cenote - 5 min drive - 5.0 km - Tulum National Park - 14 min drive - 14.1 km - Tulum Mayan Ruins - 14 min drive - 12.7 km - Playa Paraiso - 17 min drive - 15.6 km #### Getting around - Tulum Intl. Airport (TQO) - 56 min drive #### Restaurants - ‪Soriana Híper Tulum - ‬6 min drive - ‪Poc-Chuck “Las Mestizas” - ‬8 min drive - ‪El Asadero - ‬8 min drive - ‪Taqueria Maya - ‬8 min drive - ‪Aroma Cafe Tulum - ‬10 min drive ## About this property ### Hotel Scarlette Hotel remodeled in 2020 and located near Gran Cenote Located close to Tulum National Park and Tulum Mayan Ruins, Hotel Scarlette provides a poolside bar, a rooftop terrace, and a coffee shop/cafe. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a garden and a bar. Other perks include: - An outdoor pool and a children's pool, along with sun loungers - Free self parking - A roundtrip airport shuttle (surcharge), luggage storage, and beach towels - Concierge services, tour/ticket assistance, and a front-desk safe Room features All guestrooms are individually furnished, and have comforts such as premium bedding and air conditioning, as well as perks like free WiFi and kitchen islands. Other conveniences in all rooms include: - Hypo-allergenic bedding, Egyptian cotton sheets, and Select Comfort beds - Bathrooms with heated floors and rainfall showers - 32-inch Smart TVs with satellite channels - Wardrobes/closets, patios, and LED light bulbs ## Similar properties ![10 outdoor pools](https://images.trvl-media.com/lodging/90000000/89770000/89768600/89768532/9c1c7031.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Zama - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 535 reviews CA $540 CA $540 total includes taxes & fees Oct 27 - Oct 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=89768532&PinnedHotelID=89768532&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/21000000/20880000/20870300/20870246/6f43ecf1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nativ Tulum Hotel Boutique Tulum City Center - Pool - Parking included - Free WiFi - Air conditioning 6.8 26 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=20870246&PinnedHotelID=20870246&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle (surcharge) - Beach shuttle (surcharge) - Free uncovered self parking on site ### Food and drink - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - Snack bar/deli ### Things to do - Children's pool - Outdoor pool - Outdoor pool (guest access) ### Family friendly - Children's pool - In-room full-sized refrigerator/freezer - In-room microwave - Outdoor pool - Snack bar/deli ### Conveniences - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Beach loungers - Beach towels - Garden - On the boardwalk/promenade - Picnic area - Pool loungers - Rooftop terrace ### Spa - Deep-tissue massages - Hot stone massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Height-adjustable showerhead - In-room roll-in shower - Lever door handles - Smooth flooring in public areas - Tile flooring in public areas - Tile flooring in room - Upper floors accessible by stairs only - Well-lit path to entrance ### More - 2 buildings - 2 floors - At least 80% lighting from LEDs - Built in 2019 - Communal living room - Designated smoking areas - Renovated entire property - January 2020 - Traditional architecture ## Room amenities ### Bedroom - Down comforter - Egyptian cotton sheets - Hypo-allergenic bedding - Select Comfort mattress ### Bathroom - Free toiletries - Hair dryer - Heated bathroom floor - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper ### Entertainment - 32-inch smart TV with satellite channels ### Food and drink - Blender - Cleaning supplies - Coffee/tea maker - Freezer - Full-sized refrigerator/freezer - Kitchen island - Microwave - Minibar - Oven - Paper towels - Spices - Stovetop - Toaster ### More - Access via exterior corridors - Air conditioning - Individual decor - Individual furnishings - LED lighting ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions The front desk is open daily from 9:00 AM - midnight Front desk staffed during limited hours If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: MXN 110.00 per vehicle (roundtrip) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Long-term renters welcome Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Pool access available from 8:00 AM to 10:00 PM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Children under 12 years old are not allowed in the swimming pool without adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Hacienda Scarlette Tulum Hotel Hacienda Scarlette Hacienda Scarlette Tulum Hacienda Scarlette Hotel Scarlette Hotel Hotel Scarlette Tulum Hotel Hacienda Scarlette Hotel Scarlette Hotel Tulum ## Frequently asked questions ### Does Hotel Scarlette have a pool? > Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–10:00 PM. ### Is Hotel Scarlette pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Hotel Scarlette? > Self parking is free at this property. ### What time is check-in at Hotel Scarlette? > Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Hotel Scarlette? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Does Hotel Scarlette provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of MXN 110.00 per vehicle applies. ### Where is Hotel Scarlette located? > Situated on the boardwalk/promenade, this hotel is 2.2 mi (3.6 km) from Gran Cenote and within 9 mi (15 km) of Playa Ruinas and Tulum Mayan Ruins. Tulum National Park and Tulum Beach are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Scarlette Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 30 8 - Good 14 6 - Okay 6 4 - Poor 2 2 - Terrible 5 ### 8.8/10 Cleanliness ### 8.4/10 Staff & service ### 8.2/10 Amenities ### 8.6/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 10/10 Excellent #### Verified traveller Apr 1, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### cercano a playa Tulum, en una hermosa hacienda Muy bonita hacienda, excelente trato del personal y los dueños. ##### Verified traveller Stayed 1 night in Mar 2018 ### 6/10 Okay #### adrian Aug 19, 2023 ##### adrian Stayed 1 night in Aug 2023 ### 2/10 Terrible #### YANNICK Oct 29, 2022 Disliked: Cleanliness, staff & service, room comfort #### Une arnaque… L’hôtel était en travaux et avait soit disant jamais eu la confirmation de ma réservation (que j’avais pourtant de mon côté). Il m’a fallu retrouver un autre hôtel en pleine nuit, au Mexique, avec les enfants qui dormaient…. ##### YANNICK Stayed 1 night in Oct 2022 ### 8/10 Good #### Efrain Feliciano Sep 4, 2022 Liked: Cleanliness, property conditions & facilities El hotel se encuentra en re construcción. No tenía servicio de restaurante (desayuno, comida). La habitación estaba muy limpia ##### Efrain Feliciano Stayed 5 nights in Aug 2022 ### 10/10 Excellent #### Fermina Sep 4, 2022 ##### Fermina Stayed 5 nights in Aug 2022 ### 10/10 Excellent #### Noe L Jul 20, 2022 ##### Noe L Stayed 1 night in Jul 2022 ### 2/10 Terrible #### Erica May 30, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst Hotel ever There were 2 beds with room for 3 or 4 guests. Only 1 towel was supplied? Toilet seat was not clean, shower drain was backed up, insect infestation on bathroom ceiling, cockroaches on the wall, kitchenette with no dishes or cutlery, air conditioning not working, and breakfast reduced to coffee and toast, need I say more? We left after 1 night and paid out of pocket for another hotel. Hotels.com has been not help, wouldn't call the hotel, and has not even contacted me after I requested an escalation to management. Those reviews stating a 10 are fake. This blame must be put on Hotels.com, it's their service. Yet, don't care to respond and address. The reviews with 2 are sincere. My review is 0. Worst hotel I've had. ![](https://a.travel-assets.com/ugc/hotel-reviews/F3879467BB58D0CA22581A281D6F284611CD56F31653918625253.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DC878D88EB6464369F2703D26AEEB6640B3502A01653918629220.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/59F7D247881F544DE08301B455555EAA1CC7AABB1653918622869.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Erica Stayed 2 nights in May 2022 ### 10/10 Excellent #### Olivier May 21, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hôtel avec un charme énorme Après quelques difficultés pour trouver l'hôtel. Nous nous retrouvons dans un endroit charmant. L'accueil est parfait. Nous arrivons dans une chambre très grandes avec une literie de qualité. Un pur bonheur. Nous avons pubprofiter de la piscine le lendemain matin avant de repartir un bon moment de détente. ![](https://a.travel-assets.com/ugc/hotel-reviews/6ACEEC436CF6C518146A4A354E6EA5EA2C9642951653136371109.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Olivier Stayed 1 night in May 2022 ### 4/10 Poor #### France Mar 16, 2022 ##### France Stayed 2 nights in Mar 2022 ### 10/10 Excellent #### Gustavo Mar 15, 2022 ##### Gustavo Stayed 1 night in Mar 2022 ### 8/10 Good #### Soraya Mar 13, 2022 Liked: Cleanliness, property conditions & facilities, room comfort Très belle endroit reposant chambre propre mais pas grand chose au petit déjeuner. ![](https://a.travel-assets.com/ugc/hotel-reviews/7BE4D2CBC0E3D2346A98661B32514F47F8588D441647189970076.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Soraya Stayed 1 night in Mar 2022 ### 10/10 Excellent #### Salvador Mar 12, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente lugar, muy bien atendidos, cómodas instalaciones ##### Salvador Stayed 1 night in Mar 2022 ### 8/10 Good #### Jacob Mar 7, 2022 Liked: Staff & service, amenities, property conditions & facilities The hotel is very colorful and has a lot of space. However, the road to get to the hotel is pretty rough and it feels kinda dangerous at night. It is right in the middle of the jungle, which makes mornings filled with bird sounds, super nice! Food was ok, good prices. Staff was very attentive and polite. Rooms are very spacious and clean but the shower could have been cleaner. Pretty good overall. ##### Jacob Stayed 1 night in Mar 2022 ### 10/10 Excellent #### Jean christophe Feb 24, 2022 ##### Jean christophe Stayed 3 nights in Feb 2022 ### 10/10 Excellent #### Marie-Josée Feb 9, 2022 ##### Marie-Josée Stayed 1 night in Feb 2022 ### 10/10 Excellent #### Hector Feb 2, 2022 Liked: Staff & service, amenities, property conditions & facilities La comida muy buena. Y la atencion del personal excelente ##### Hector Stayed 1 night in Jan 2022 ### 8/10 Good #### Verified traveller Jan 25, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in Jan 2022 ### 10/10 Excellent #### Verified traveller Dec 18, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in Dec 2021 ### 10/10 Excellent #### Darren Dec 7, 2021 ##### Darren Stayed 1 night in Dec 2021 ### 8/10 Good #### Lorena Oct 31, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Lorena Stayed 2 nights in Oct 2021 ### 10/10 Excellent #### Lydia Jul 17, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muy céntrico, limpio, tiene estacionamiento en el hotel, alberca todo bien, excelente opción si quieres estar en la quinta avenida. ##### Lydia Stayed 2 nights in Jul 2021 ### 4/10 Poor #### Verified traveller Jun 13, 2021 ##### Verified traveller Stayed 1 night in Jun 2021 ### 6/10 Okay #### CARLOS MARTIN Jun 3, 2021 Liked: Cleanliness, property conditions & facilities, room comfort #### Servicio Llegué a las 5:50 PM al hotel y fui afortunado por eso, pues el personal de recepción se retiró a las 6:00, recién terminando de entregarnos llaves controles. Las claves de WiFi proporcionadas en forma impresa en el cuarto no eran las correctas y ya sin personal de recepción, anduvimos averiguando a ver quién nos podía ayudar y un trabajador tuvo que llamar por teléfino al dministrador para que nos pudiera ayudar, perdiendo tiempo. La cocina la abren sólo a la hora del desayuno y no hay alimientos ni bebidas de ninguna clase disponibles en el hotel. ##### CARLOS MARTIN Stayed 1 night in May 2021 ### 10/10 Excellent #### Verified traveller Jun 2, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Estancia muy placentera. El hotel esta muy bonito, bien cuidado y cuenta con todos los servicios en la habitación, incluso hasta un frigobar y microondas. El personal es muy amable, esperamos con ansias regresar a este lugar. ##### Verified traveller Stayed 1 night in May 2021 ### 10/10 Excellent #### Verified traveller May 3, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place to stay ##### Verified traveller Stayed 1 night in May 2021 ## Expedia's Latest Trends ### Hotels > [Grand Riviera Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information) > > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Excellence Riviera Cancun - 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