Gramercy Tulum

Photo gallery for Gramercy Tulum

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On the beach, white sand
On the beach, white sand
On the beach, white sand

Overview of Gramercy Tulum

VIP Access

Gramercy Tulum

3.5 star property

4.4/5 Excellent

Top rated for cleanliness (4.6/5)

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available
Carretera Tulum Boca Paila Km. 9.8, Tulum, QROO, 77760

Explore the area

  • Popular LocationTulum Beach1 min walk
  • Popular LocationVen a la Luz Sculpture10 min drive
  • Popular LocationPlaya Akun15 min drive
  • AirportTulum, Quintana Roo (TUY)34 min drive

VIP Access

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area


Located in Tulum, Gramercy Tulum is on the beach. Cenote Calavera and Cenote Crystal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tulum Beach and Sian Ka'an Biosphere Reserve.

What's nearby

  • Tulum Beach - 1 min walk
  • Ven a la Luz Sculpture - 10 min drive
  • Playa Akun - 15 min drive
  • SFER IK - 21 min drive
  • Las Palmas Public Beach - 26 min drive


  • Hechizo - 4 min walk
  • Safari - 3 min drive
  • La Malinche - 3 min drive
  • Fresco's Tulum - 4 min drive
  • Juanita Diavola - 4 min drive

About this property

Gramercy Tulum

3.5-star hotel
Located close to Tulum Beach, Gramercy Tulum provides a roundtrip airport shuttle, a coffee shop/cafe, and a garden. With a white sand beach, this hotel is the perfect place to soak up some sun. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a deep-tissue massage, aromatherapy, or reflexology. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a restaurant.
You'll also find perks like:
  • Cooked-to-order breakfast (surcharge), bike rentals, and a free beach club on site
  • A 24-hour front desk, smoke-free premises, and multilingual staff
  • Luggage storage, tour/ticket assistance, and concierge services
  • Guest reviews give top marks for the breakfast, beach locale, and helpful staff
Room features
All guestrooms at Gramercy Tulum boast perks such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Balconies or patios, ceiling fans, and daily housekeeping


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global) and Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–11:00 AM: MXN 120-500 for adults and MXN 120-500 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Bicycle rentals
  • Ecotours
  • Free beach club
  • Scooter/moped rentals
  • Spa services


  • ATM/banking services

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service


  • Beachfront location
  • Garden
  • Picnic area


  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Massage - deep-tissue
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Treatment room


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair-accessible parking


  • Romance packages available
  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding


  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Champagne service
  • Free bottled water

Outdoor space

  • Balcony or patio


  • Individually decorated
  • Iron/ironing board
  • Mobile key entry
  • Safe
  • Turndown service

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88% of travellers were happy with check-in
Check-in from 3 PM - anytime
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk


Pets allowed for an extra charge of MXN 1000 per pet, per stay, plus a deposit of MXN 2000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 35.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Breakfast fee: between MXN 120 and MXN 500 for adults, MXN 120 and MXN 500 for children (approximately)
  • Airport shuttle fee: MXN 3000 per room (one-way)
  • Airport shuttle fee per child: MXN 0 (one-way), (up to 12 years old)
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 1000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Los Amigos Beach Hotel Tulum
Los Amigos Beach Hotel
Los Amigos Beach Tulum
Los Amigos Beach
Gramercy Tulum Hotel
Gramercy Tulum Tulum
Gramercy Tulum Hotel Tulum

Frequently asked questions

Is Gramercy Tulum pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of MXN 2000 per stay and a fee of MXN 1000 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Gramercy Tulum?

As of Sept 24, 2022, prices found for a 1-night stay for 2 adults at Gramercy Tulum on Sept 25, 2022 start from CA $403.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Gramercy Tulum?

Limited spots are available.

What time is check-in at Gramercy Tulum?

Check-in is from 3 PM - anytime.

What time is check-out at Gramercy Tulum?

Check-out is at noon.

Does Gramercy Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 3000 per room applies.

Where is Gramercy Tulum located?

Nestled on the beach, this Tulum hotel is within 1 mi (2 km) of Sian Ka'an Biosphere Reserve and Tulum Beach. Playa Akun and Ven a la Luz Sculpture are also within 3 mi (5 km).

Can I cancel my reservation for free at Gramercy Tulum and receive a full refund?

Yes, Gramercy Tulum offers free cancellation on select room rates, because flexibility matters! Please refer to Gramercy Tulum cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings



Rating 5 - Excellent. 212 out of 309 reviews
5 - Excellent 69%
Rating 4 - Good. 51 out of 309 reviews
4 - Good 17%
Rating 3 - Okay. 15 out of 309 reviews
3 - Okay 5%
Rating 2 - Poor. 15 out of 309 reviews
2 - Poor 5%
Rating 1 - Terrible. 16 out of 309 reviews
1 - Terrible 5%




Staff & service




Property conditions & facilities



4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gramercy is a beautiful beachfront hotel. I felt immersed in nature immediately upon arrival. The staff is exceptionally friendly and accommodating. Thank you to Sonia, the general manager, for always checking in on us, and upgrading our room. Thank you to Renato, at reception, for making sure our breakfast was exactly how we wanted it, especially on early mornings. And a very special thank you to Griselda, our housekeeper, for the laughs, accommodations, and unique and beautiful towel displays. Other pros: jacuzzi outside our room, hammocks all around, saw baby turtles on the shore, and all of the staff is super friendly. There is a cenote across the street where you can swim for free or rent a kayak or paddle board. The Gramercy would definitely benefit from having a pool. We went over to Be Tulum for one day to use their pool because this is off- season and the shore is *covered* in seaweed. They would also benefit from a plow truck to pick up some of the seaweed to reduce the smell. Suggestion: take a refillable water bottle/thermos and fill with bottled water from the room; they charge $8 for bottled water at the Agave restaurant on premises. Please offer more gluten friendly meals in general, especially for breakfast.
Stayed 6 nights in Aug 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I just stayed at Gramercy for 3 nights and we had a fantastic time. Johnny and Diego were very nice and extremely helpful. The entire staff was always nice and pleasant. Just keep in mind for those that want to be close to all the action, this hotel is basically the last hotel on the strip. Everything is pretty far walking distance. But not a big deal, there’s plenty of taxis. Besides that great place. 5 stars
Stayed 3 nights in Aug 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice but the prices are far too high, especially for being low season, drinks at the beach were $18!!
Stayed 4 nights in Jul 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and service. Lovely quiet stay as planned
Stayed 4 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property at the end of Tulum beach is ideal for intimate vacations but still only minutes from all the parties. The staff is awesome and the beach is perfect!
Stayed 4 nights in Jun 2022

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You will get robbed at This hotel!! Although the staff were really great and place looks amazing I got robbed from my own room at night when I was out Not only that I got two fraudulant charges on my credit card a week after I left (they store your credit card details on paper when you checkin easy for anyone to go and use it) If you don’t believe me check other reviews mentioning the same When I mentioned that I was robbed no one even cared to investigate and try to help
Stayed 2 nights in May 2022

5/5 Excellent

Krycel, Beaumont
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alittle further from the action but still a good stay. You will be able to sleep without music pounding in your ears nearby
Stayed 3 nights in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

5/5 Excellent

Stayed 4 nights in May 2022