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Encantada Tulum

Photo gallery for Encantada Tulum

Front of property
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Beach Front Upper | Terrace/patio

Overview of Encantada Tulum

VIP Access

Encantada Tulum

4.0 star property

9.8/10 Exceptional

Popular amenities

  • On private beach
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa
Map
Carretera Tulum-Boca Paila Km 8.7, Zona Hotelera, Tulum, QROO, 77780

Explore the area

  • Popular LocationTulum Beach1 min walk
  • Popular LocationPlaya Akun7 min drive
  • Popular LocationVen a la Luz Sculpture8 min drive
  • AirportTulum, Quintana Roo (TUY)34 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Tulum

Located in Tulum, Encantada Tulum is on a private beach. SFER IK and Tulum Mayan Ruins are notable landmarks, and the area's natural beauty can be seen at Tulum Beach and Sian Ka'an Biosphere Reserve. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and cave exploring nearby.

What's nearby

  • Tulum Beach - 1 min walk
  • Playa Akun - 7 min drive
  • Ven a la Luz Sculpture - 8 min drive
  • SFER IK - 18 min drive
  • Las Palmas Public Beach - 24 min drive

Restaurants

  • Hechizo - 10 min walk
  • The real coconut - 14 min walk
  • Casa Banana - 15 min walk
  • Hartwood - 19 min walk
  • Mur Mur - 19 min walk

About this property

Encantada Tulum

4-star resort
Located close to Tulum Beach, Encantada Tulum provides free continental breakfast, a terrace, and 2 coffee shops/cafes. This resort is a great place to bask in the sun with a private beach, sun loungers, and beach umbrellas. Treat yourself to spa services, such as a massage or a facial. Enjoy regional cuisine and more at the two onsite restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and 2 bars.
You'll also enjoy perks such as:
  • Free self parking
  • Bike rentals, an area shuttle, and an area shuttle
  • Express check-out, luggage storage, and a front desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Encantada Tulum offer comforts such as premium bedding and furnished balconies, in addition to perks like air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site antigen/rapid COVID-19 testing is available for a USD 1050 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Area shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 6 AM–noon
  • 2 restaurants and 2 coffee shops
  • 2 bars/lounges
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Encantada Restaurant
  • NÜ Tulum

Things to do

  • Bicycle rentals
  • Spa services
  • Yoga classes

Conveniences

  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Private beachfront location
  • Terrace

Spa

  • Facials
  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair-accessible parking

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower

Food and drink

  • Free bottled water

Outdoor space

  • Furnished balcony

More

  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 12 and younger are not allowed at this property; All guests older than 12 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Children 12 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Encantada Tulum Hotel
Encantada Hotel
Encantada Tulum Resort
Encantada Tulum Tulum
Encantada Tulum Resort
Encantada Tulum Resort Tulum

Frequently asked questions

Is Encantada Tulum pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Encantada Tulum?

As of Dec 9, 2022, prices found for a 1-night stay for 2 adults at Encantada Tulum on Dec 10, 2022 start from CA $789.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Encantada Tulum?

Self parking is free at this property.

What time is check-in at Encantada Tulum?

Check-in is from 3:00 PM - 5:30 AM. Late check-in is available during limited hours.

What time is check-out at Encantada Tulum?

Check-out is at noon.

Where is Encantada Tulum located?

Nestled on the beach, this Tulum resort is within a 15-minute walk of Tulum Beach and Sian Ka'an Biosphere Reserve. SFER IK and Tulum National Park are also within 6 mi (10 km).

Can I cancel my reservation for free at Encantada Tulum and receive a full refund?

Yes, Encantada Tulum offers free cancellation on select room rates, because flexibility matters! Please refer to Encantada Tulum cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

9.8

Exceptional

Rating 10 - Excellent. 80 out of 85 reviews" "
" "10 - Excellent 94%
Rating 8 - Good. 5 out of 85 reviews" "
" "8 - Good 6%
Rating 6 - Okay. 0 out of 85 reviews" "
" "6 - Okay 0%
Rating 4 - Poor. 0 out of 85 reviews" "
" "4 - Poor 0%
Rating 2 - Terrible. 0 out of 85 reviews" "
" "2 - Terrible 0%

9.9/10

Cleanliness

9.9/10

Staff & service

9.7/10

Amenities

9.9/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Excellent

Maria
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and quiet hotel. Great and personal service.Very short walk to plenty of restaurants and stores. My husband and I really enjoyed our stay.
Stayed 3 nights in Oct 2022

10/10 Excellent

Victor
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We cannot say enough about @encantadatulum not do pictures or videos do the property, staff and feel any justice. This boutique hotel is simply amazing! Not only does it feel like it is carved within a beach front piece of the jungle it is truly spectacular. It has only 8 rooms so no matter if fully sold out you feel like you have the whole place to yourself. You never really stumble over other guest. The rooms are beautiful, well maintained, not 1 detail is missed and truly enjoyable. The staff is great and the high level of service they provide is the best I have EVER experienced. Every single staff member knew us by name and provide service with warmth, care and a smile. They always were at the ready to jump at any request or opportunity to make our stay better. Constantly checked on us to ensure we were comfortable and did not need anything. They always had our room clean and turned over with fresh towels to the point that we even asked how they knew precisely when we would be out and the room available! Each night they always left us a treat and we loved coming back in the evening to see what was waiting for us. The food at the property was delicious. The complimentary breakfast was not your usual continental but freshly made to order. The lunch menu (the various items we tried) always flavorful with very generous servings. The dinner menu was just as high quality. Highly recommend the raspberry sorbet! OMG! Can’t forget the bonuses such as ability to e
Stayed 4 nights in Aug 2022

10/10 Excellent

Secily
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place!!!!
Stayed 5 nights in Mar 2022

10/10 Excellent

Rosa
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Tulum home
Our trip was amazing from the moment we step in Encantada we were shown around and the place is beautiful peaceful our villa was amazing the only thing in the garden area there is construction going on in the next resort and it can get pretty loud but the staff and the resort make up for it there amazing. We used whatsup and it was great they answer very quickly. We also stayed with Radhoo there sister resort and they organized everything for us taking our bags and getting our room ready while we enjoyed the day. Food was great and drinks as well. We even helped baby turtles to the beach amazing! Just perfect stay will be back!!! Thank you Encantada!
Stayed 2 nights in Aug 2022

10/10 Excellent

Amina
Stayed 3 nights in Aug 2022

10/10 Excellent

Sharon
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the privacy and that there are only 8 guest rooms. My room was stunning and eco-friendly. The resort felt safe and the ocean views and surrounding landscape/trees were spectacular. Felt very calm and peaceful which is what I needed. Oscar, at the front desk, was the perfect host. Finally, the food was exceptional and I enjoyed breakfast every day.
Stayed 3 nights in Jul 2022

10/10 Excellent

Ra'Kerry
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place! One of our favs
Stayed 2 nights in Jul 2022

10/10 Excellent

Natalia
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Detlef
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a first class boutique hotel (8 rooms) that is very well run by the manager Juan Pablo (JP). The rooms are spacious, super clean and very well maintained. The well trained and friendly staff (too many to mention individually) provides caring, attentive, and personalized service. The front desk staff (Oscar, Becky, Christopher) is extremely helpful and quick to schedule activities or accommodate special wishes, such as organizing a birthday cake. The kitchen staff provides excellent food selections and is more than willing to create something that is not on the menu. The whole premises provide a feeling of “living in nature”, culminating in the gorgeous beach with lovely cabanas. From the moment we entered through the triangular front structure, we were truly enchanted and transformed. A wonderful place to reconnect with nature, recharge and let the soul rejuvenate.
Stayed 8 nights in Jul 2022

10/10 Excellent

Peter
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Untouchable in Tulum
Absolutely perfect!! Great location on the beach, wonderful friendly people who attended to my every need with big smiles, and excellent accommodations (clean, comfortable and private suite. Don't look anywhere else; this is the only place to stay in Tulum!
Stayed 5 nights in Jun 2022