Encantada Tulum

Photo gallery for Encantada Tulum

Primary image
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Terrace/patio

Overview of Encantada Tulum

VIP Access

Encantada Tulum

4.0 star property

4.9/5 Exceptional

Guests rated this property 5.0/5 for cleanliness.

Popular amenities

  • On private beach
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
Carretera Tulum-Boca Paila Km 8.7, Zona Hotelera, Tulum, QROO, 77780

Explore the area

  • Popular LocationTulum Beach1 min walk
  • Popular LocationPlaya Akun7 min drive
  • Popular LocationSFER IK19 min drive
  • AirportTulum, Quintana Roo (TUY)35 min drive

Choose dates to view prices

About this area

Tulum

Located in Tulum, Encantada Tulum is on a private beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Sian Ka'an Biosphere Reserve. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with ziplining and hiking/biking trails.

What's nearby

  • Tulum Beach - 1 min walk
  • Playa Akun - 7 min drive
  • SFER IK - 19 min drive
  • Las Palmas Public Beach - 24 min drive
  • Cenote Crystal - 30 min drive

Restaurants

  • Casa Banana - 15 min walk
  • Taqueria La Eufemia - 17 min walk
  • Hartwood - 19 min walk
  • Rosanegra - 19 min walk
  • Juanita Diavola - 3 min drive

About this property

Encantada Tulum

Beachfront resort with relaxing spa services
At Encantada Tulum, hit the private beach, dine onsite at Encantada Restaurant, or enjoy a drink at one of the resort's 2 bars/lounges. All 8 rooms provide free WiFi, furnished balconies, and room service. Premium bedding, rainfall showerheads, and free bottled water are among the other amenities available to guests.
Encantada Tulum offers 8 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the resort include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and facials.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site antigen/rapid COVID-19 testing is available for a MXN 1050 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Area shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 6 AM–noon
  • 2 restaurants and 2 coffee shops
  • 2 bars/lounges
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Bicycle rentals
  • Spa services
  • Yoga classes

Conveniences

  • Front-desk safe
  • No elevators
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Private beachfront location
  • Terrace

Spa

  • Facials
  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower

Food and drink

  • Free bottled water

Outdoor space

  • Furnished balcony

More

  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 12 and younger are not allowed at this property; All guests older than 12 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted

We should mention

Children 12 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Encantada Tulum Hotel
Encantada Hotel
Encantada Tulum Resort
Encantada Tulum Tulum
Encantada Tulum Resort
Encantada Tulum Resort Tulum

Overall score and ratings

4.9

Exceptional

Rating 5 - Excellent. 63 out of 68 reviews
5 - Excellent 93%
Rating 4 - Good. 5 out of 68 reviews
4 - Good 7%
Rating 3 - Okay. 0 out of 68 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 68 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 68 reviews
1 - Terrible 0%

5.0/5

Cleanliness

4.9/5

Staff & service

4.8/5

Amenities

4.9/5

Property conditions & facilities

5.0/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel & great location.
Stayed 3 nights in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful secluded property. Perfect for getting away from the world. The entire site is on the sand. So, when step from your beautiful room, you’ll be walking on the fluffy sand of the Caribbean Sea. Truly amazing room and property.
Stayed 2 nights in Dec 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical
Overall everything was amazing from start to finish. We arrived at the airport in Cancun & they had a private driver waiting for us with our names on a sign.. so easy & honestly pretty affordable ($280 round trip total for 2 of us). The hotel is in a great area of tulum.. not in a main crazy party area but close enough if you want to partake (5-10min walking). The main Tulum road could seem a bit rundown in some areas, especially with so many pot holes and new construction going on but the second you arrive at Encantada, it’s like you’re transported. The entire hotel is made up of 4 bungalows (2 levels). All just 10 steps from the private beach. We stayed in one of the bungalows closest to the front desk, bottom floor (called: Flores). Was not noisy, so peaceful and quite. Well maintained, so clean. The maintenance crew is there all day.. brushing the sand, clipping the palms, clearing the beach of the seaweed, making sure everything is pristine. The rooms are a great size, bed is so comfy, good pillows, hammock on the front porch with 2 chairs & a table. The service is impeccable. Everyone knows your name, what you want & need before you even think. Breakfast is included & delicious. Stayed 5 nights & got to try the whole menu. All of the food was great..breakfast included, you get a fresh pressed juice, coffee (any style), granola & yogurt, fruit bowl & a main dish (eggs, French toast, whatever). Pool at sister hotel Radhoo next door. We walked everywhere. It was magical.
Property grounds
Breakfast with a view
Front porch of our room
Beach set up
Stayed 5 nights in Oct 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff
Our stay at Encantada was fabulous. Andrea Nava and Becky greeted us by our names and always made us feel very important. Ivan Garcia was very helpful and was always on top of every request we had. He even went out of his way when he realized that we had to wait too long for a food order and offered us a discount at one of the sister restaurants. We never mentioned to him the long wait, he must overheard a comment. We thank him and appreciate his professionalism.
Stayed 4 nights in Aug 2021