Ratings based on 62 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller fromLebanon

2 days they didn't put shampoo and shower gel

Posted 19-Nov-2016
During 2 consecutive days they didn't change my Champion and shower gel. I had to call them to make it happen. When leaving, I asked the reception to checkout at 1 pm instead of 12 pm and got an approval. Between 12 and 1 pm I got 4 calls either to remind me I have to leave at 12 or to ask me every 10 minutes if my luggage is ready.
Comment from Hotel Management
25-Nov-2016 by Emad Fahmy, Hotel Management
Dear Guest, Thank you for sharing your experience on Tripadvisor. It is always a pleasure to read such a positive comment regarding our property from our guests. Please accept our apology regarding the telephone calls and bathroom supplies. Our mission is provide excellent quality of service and experience. Again, thank you for sharing your feedback. We do hope to welcome you back very soon for new and better experience. Best Regards, Emad Fahmy Director of Rooms
3out of 5
by A verified traveller fromlos angeles

Posted 25-Aug-2016
The activity diving, snorkling and safari are not nice people at all and all they think about is money. The staff are not trained well and some of them flirt with girls, and that is really inappropriate. They are there to help visitors not whinning for money and on top of that, trainers have zero manners. Liked the hotel, but hated the staff behaviors. I will not stay again at Hyatt hotel.
5out of 5
Recommended
for Everyone
by A verified traveller

Very nice see view

Posted 20-May-2016
Great place to have rest and smell see breath The beach was very quiet and nice
3out of 5
Recommended
for Everyone
by A verified traveller fromh

Nice facility, terrible staff

Posted 7-May-2016
The overall experience was good. Pools where kids are allowed are too small Beach is good Dining is good Staff and service is ugly
5out of 5
Recommended
for Everyone
by A verified traveller fromdallas,tx

easy beach access, private beach on property

Posted 29-Apr-2016
Pros: location and facilities, great views.
Location: close to local attractions, but you have to go by taxi. The hotel says it has a shuttle service, but did not have the opportunity to use it.
Enjoyed our stay here. Hope we had more time to spend here.
3out of 5
Recommended
for Everyone
by A verified traveller

Pretty location and excellent snorkeling

Posted 23-Apr-2016
Pros: View, beach restaurant, good snorkelling
Cons: Update decor, add some nice touches eg nuts with drinks
Location: Beach, boat rides, restaurants
Hotel decor seemed a bit tired and the detail was missing, but the location made up for it.
5out of 5
Recommended
for Couples
by A verified traveller fromRiyadh

Fantastic beach front hotel

Posted 21-Feb-2016
Pros: Pools, room and beach
Cons: Restaurants and outdated furniture and equipments
Location: All Sharm's attractions are not more than 15 minutes ride. the city is small and quit
I would say this is perfect relaxing hotel. I don't think there are many hotels in the world with Hyatt Sharm pools variety. services and facilities are perfect though the hotel is a little outdated (needs to renovation). Unfortunately out of many restaurants located in the hotel; only one is working! hotel is very quit. Sometimes you think you are the only guest in this huge place. Beach side in the hotel is wide and so many places to choose from.
4out of 5
Recommended
for Everyone
by A verified traveller fromAli

Best concierge ever

Posted 31-Jan-2016
The hotel is good, although rooms and facilities are a bit old, but the staff makes up for it. The hotel have the best staff I delt with during my travels, from Mahmood at the reception to Hassan at the lobby coffee shop, to the AMAZING concierge service by Alaa and Sameh who really made out stay exceptional and went above and beyond their job role to help us.
5out of 5
Recommended
for Everyone
by A verified traveller

fantastic Hotel and would recommend to every one

Posted 22-Nov-2015
Pros: every thing , people , location , food , Sea , pool, all all all
Cons: none ,
Location: out side at the old Sharm , lovely walk , safe and secure , and i well recommend ( FARIS ) SEA FOOD RESTAURANTS ... the best see food ever.
.fantastic short Break last week 13 Nov , so hot 30o sunny and bright , good food and very clean , you well fell very welcome with all these smiles at Egyptian s people faces at all times , Great county , great hospitality.
2out of 5
by A verified traveller fromCairo

nice hotel, horrible staff.. mostly

Posted 28-Oct-2015
Pros: hotel is clean, many pools and Jacuzzis [not heated though] . big beach area and not really expensive.
Cons: I got sick cause of the rain the other day, allow taxis if it's raining instead of getting us sick with nonsense rules.
Location: Location is nice, next to naama bay where you can find lots of things to do.
Stayed for 2 nights in the Hyatt during low season where hotel was almost empty, yet i was given a very far room. wasn't a big deal but then had electricity issues first days and they were not solved. next day it rained and the room had no water or electricity. called over 5 times to get someone to fix the issue and not a single apology was given !! when it was heavily raining, i was on my way to the hotel, hotel main door guards refused to let me in cause i'm in a taxi and not a private car and asked me to step down and wait in the rain till the golf cart comes to take me to the hotel lobby entrance. I reported this issue straight away to front desk who told me okay I will talk to them. So I told him yeah but it's done, i'm here now, waiting for an apology ! and for sure I got nothing. The room service guy was very helpful though and quick whenever asked for anything.