nice hotel, horrible staff.. mostly
Stayed for 2 nights in the Hyatt during low season where hotel was almost empty, yet i was given a very far room. wasn't a big deal but then had electricity issues first days and they were not solved. next day it rained and the room had no water or electricity. called over 5 times to get someone to fix the issue and not a single apology was given !!
when it was heavily raining, i was on my way to the hotel, hotel main door guards refused to let me in cause i'm in a taxi and not a private car and asked me to step down and wait in the rain till the golf cart comes to take me to the hotel lobby entrance.
I reported this issue straight away to front desk who told me okay I will talk to them. So I told him yeah but it's done, i'm here now, waiting for an apology ! and for sure I got nothing.
The room service guy was very helpful though and quick whenever asked for anything.