Ratings based on 96 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ali

Best concierge ever

Posted 31-Jan-2016
The hotel is good, although rooms and facilities are a bit old, but the staff makes up for it. The hotel have the best staff I delt with during my travels, from Mahmood at the reception to Hassan at the lobby coffee shop, to the AMAZING concierge service by Alaa and Sameh who really made out stay exceptional and went above and beyond their job role to help us.
5 out of 5
Recommended
for Everyone
by A verified traveller

fantastic Hotel and would recommend to every one

Posted 22-Nov-2015
Pros: every thing , people , location , food , Sea , pool, all all all
Cons: none ,
Location: out side at the old Sharm , lovely walk , safe and secure , and i well recommend ( FARIS ) SEA FOOD RESTAURANTS ... the best see food ever.
.fantastic short Break last week 13 Nov , so hot 30o sunny and bright , good food and very clean , you well fell very welcome with all these smiles at Egyptian s people faces at all times , Great county , great hospitality.
2 out of 5
by A verified traveller from Cairo

nice hotel, horrible staff.. mostly

Posted 28-Oct-2015
Pros: hotel is clean, many pools and Jacuzzis [not heated though] . big beach area and not really expensive.
Cons: I got sick cause of the rain the other day, allow taxis if it's raining instead of getting us sick with nonsense rules.
Location: Location is nice, next to naama bay where you can find lots of things to do.
Stayed for 2 nights in the Hyatt during low season where hotel was almost empty, yet i was given a very far room. wasn't a big deal but then had electricity issues first days and they were not solved. next day it rained and the room had no water or electricity. called over 5 times to get someone to fix the issue and not a single apology was given !! when it was heavily raining, i was on my way to the hotel, hotel main door guards refused to let me in cause i'm in a taxi and not a private car and asked me to step down and wait in the rain till the golf cart comes to take me to the hotel lobby entrance. I reported this issue straight away to front desk who told me okay I will talk to them. So I told him yeah but it's done, i'm here now, waiting for an apology ! and for sure I got nothing. The room service guy was very helpful though and quick whenever asked for anything.
2 out of 5
by A verified traveller from paris

Hôtel pas à la hauteur

Posted 28-Aug-2015
Nous avons pris une suite ce qui nous donnait le statut de guest mais rien ne suit le personnel de la réception est froid et pas aimable avec la clientèle autre que russe ou saoudienne tout est fait pour eux La nourriture est peu variée Je remercie tout de même la personne qui s occupe du bien être des gens en suite smain qui a tout essayé pour nous mettre le plus à l aise possible malgré une direction peu avenante voir même insultante dans son attitude bref je le deconseille fortement
5 out of 5
Recommended
for Everyone
by A verified traveller from saudi arabia

nice hotel close to the beach.

Posted 17-Aug-2015
Pros: good for family and there is no noising .
Cons: none
Location: great location.
they have to clean the beach , and he electric was turning off three times for 2 hours .
4 out of 5
Recommended
for Families
by wesam from المملكة العربية السعودية

ممتاز

Posted 29-Jul-2015 on Hotels
ممتازة نوعا ما
5 out of 5
Recommended
for Families
by Mazhar

This traveller left a rating score only Posted 28-Jul-2015 on Hotels
5 out of 5
Recommended
for Couples
by CEMAL

This traveller left a rating score only Posted 24-Jul-2015 on Hotels
5 out of 5
Recommended
for Families
by Harry

This traveller left a rating score only Posted 13-Jul-2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from hamden, CT

Perfect resort!

Posted 10-Jul-2015
Great location with excellent views from most of the rooms. All restaurants have nice menus with different cousins in each one. Staff are extra nice with extra smile and personalized treatment. There in nothing missing from this place, and I would go there again and again.