Title: Hotel Riu Lupita - All Inclusive - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Riu Lupita - All Inclusive An all-inclusive retreat where beautiful scenery meets adventure, offering everything from kayaking to snorkeling alongside delicious meals to rejuvenate the spirit ## Photo gallery for Hotel Riu Lupita - All Inclusive ![3 outdoor pools, pool umbrellas, sun loungers - Hotel Riu Lupita - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/678faa1b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Body treatments, beach massages, body scrubs, facials - Hotel Riu Lupita - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/c78b5ef4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Theatre show - Hotel Riu Lupita - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/596edcb8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Hotel Riu Lupita - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/5ef634ef.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - Hotel Riu Lupita - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/2de34cfb.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Riu Lupita offers an all-inclusive stay with poolside lounging, windsurfing, volleyball, and biking. Enjoy four restaurants with free breakfast buffets and relax at Renova Spa. Free in-room WiFi and multilingual staff help you explore Playacar Golf Club. ## Reviews 7.8 Good ## Popular amenities - Pool - Breakfast included - Spa - Parking included - Free WiFi ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=470878&PinnedHotelID=470878&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=470878&PinnedHotelID=470878&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=470878&PinnedHotelID=470878&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=470878&PinnedHotelID=470878&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=470878&PinnedHotelID=470878&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=470878&PinnedHotelID=470878&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=470878&PinnedHotelID=470878&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=470878&PinnedHotelID=470878&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed Showing 16 of 16 rooms ### View all photos for Double Room Standard ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/e1600b4d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard - 279 sq ft - Sleeps 4 ### View all photos for Family Room (U) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/a7170a7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (U) ### Highlights Balcony Air conditioning Flat-screen TV Blackout drapes/curtains Ceiling fan Eco-friendly toiletries Private bathroom Shower/tub combination - 280 sq ft - Sleeps 5 - 1 King Bed and 1 Twin Bunk Bed ### View all photos for Double Room (M) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/62340df9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (M) 8.0 Very good 21 reviews ### Highlights Balcony Air conditioning Flat-screen TV Blackout drapes/curtains Ceiling fan Eco-friendly toiletries Private bathroom Shower/tub combination - 280 sq ft - Sleeps 4 - 1 King Bed OR 2 Double Beds ### View all photos for Double Room (E) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/62340df9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (E) ### Highlights Balcony Air conditioning Flat-screen TV Blackout drapes/curtains Ceiling fan Eco-friendly toiletries Private bathroom Shower/tub combination - 280 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Double Room (L) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/62340df9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (L) 8.0 Very good 1 review ### Highlights Balcony Air conditioning Flat-screen TV Blackout drapes/curtains Ceiling fan Eco-friendly toiletries Private bathroom Shower/tub combination - 280 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Family Room (M) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/a7170a7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (M) 10.0 Exceptional 1 review ### Highlights Balcony Air conditioning Flat-screen TV Blackout drapes/curtains Ceiling fan Eco-friendly toiletries Private bathroom Shower/tub combination - 280 sq ft - Sleeps 4 - 1 King Bed and 1 Twin Bunk Bed ### View all photos for Double Room (B2C-US) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/62340df9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (B2C-US) ### Highlights Balcony Air conditioning Flat-screen TV Blackout drapes/curtains Ceiling fan Eco-friendly toiletries Private bathroom Shower/tub combination - 280 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Family Room (B2C-US) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/a7170a7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (B2C-US) ### Highlights Balcony Air conditioning Flat-screen TV Blackout drapes/curtains Ceiling fan Eco-friendly toiletries Private bathroom Shower/tub combination - 278 sq ft - Sleeps 5 - 2 Double Beds OR 1 King Bed ### View all photos for Double Room (B2C-CA) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/62340df9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (B2C-CA) ### Highlights Balcony Air conditioning Flat-screen TV Blackout drapes/curtains Ceiling fan Eco-friendly toiletries Private bathroom Shower/tub combination - 280 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Family Room (B2C-CA) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/a7170a7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (B2C-CA) ### Highlights Balcony Air conditioning Flat-screen TV Blackout drapes/curtains Ceiling fan Eco-friendly toiletries Private bathroom Shower/tub combination - 280 sq ft - Sleeps 5 - 2 Double Beds OR 1 King Bed ### View all photos for Double Room (C) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/62340df9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (C) 8.8 Excellent 9 reviews ### Highlights Balcony Air conditioning Flat-screen TV Blackout drapes/curtains Ceiling fan Eco-friendly toiletries Private bathroom Shower/tub combination - 280 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Family Room (C) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/a7170a7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (C) ### Highlights Balcony Air conditioning Flat-screen TV Blackout drapes/curtains Ceiling fan Eco-friendly toiletries Private bathroom Shower/tub combination - 280 sq ft - Sleeps 5 - 1 King Bed and 1 Twin Bunk Bed ### View all photos for Family Room (L) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/a7170a7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (L) ### Highlights Balcony Air conditioning Flat-screen TV Blackout drapes/curtains Ceiling fan Eco-friendly toiletries Private bathroom Shower/tub combination - 280 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Family Room (E) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/a7170a7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (E) ### Highlights Balcony Air conditioning Flat-screen TV Blackout drapes/curtains Ceiling fan Eco-friendly toiletries Private bathroom Shower/tub combination - Sleeps 4 - 1 King Bed ### View all photos for Double Room (U) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/62340df9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (U) 8.0 Very good 36 reviews ### Highlights Balcony Air conditioning Flat-screen TV Blackout drapes/curtains Ceiling fan Eco-friendly toiletries Private bathroom Shower/tub combination - 280 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Double Room Standard ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/f98cbb4c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard - 279 sq ft - Sleeps 4 ## You may also like Ad ![Premium Room, 1 King Bed, Ocean View, Corner](https://images.trvl-media.com/lodging/121000000/120820000/120814200/120814106/216887f2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Indigo Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Pet friendly - Free WiFi - Air conditioning 8.6 Excellent 20 reviews CA $187 CA $231 total includes taxes & fees Feb 25 - Feb 26 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hotel-Indigo-Playa-Del-Carmen-By-Ihg.h120814106.Hotel-Information?chkin=2026-2-25&chkout=2026-2-26&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=def8d414-a2a6-4a13-bce6-d0abee2e2199&top_cur=CAD) Ad ![Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/8e10250a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - 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Pool - All-inclusive - Spa - Kids pool 9.8 Exceptional 583 reviews CA $1,571 CA $1,906 total includes taxes & fees Mar 7 - Mar 8 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information?chkin=2026-3-7&chkout=2026-3-8&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=def8d414-a2a6-4a13-bce6-d0abee2e2199&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Riu-Lupita-All-Inclusive.h470878.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Riu-Lupita-All-Inclusive.h470878.Hotel-Information) ## About the area Located near the beach, Hotel Riu Lupita - All Inclusive is in Playacar, a neighborhood in Playa del Carmen. Playacar Golf Club and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Playacar Beach. Traveling with kids? Don't miss Xplor Theme Park and Xcaret Eco Theme Park. Looking to get your feet wet? Water skiing and sailing adventures can be found near the property. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.61246%2C-87.09196&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=If060JHNbh2tzJEyP-YaYmr_rqs=) Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO, 77710 ### What's nearby - ![One of the must beautiful beaches in the world!!! Stunning! #mexico #caribe #beach #sun #palms #waterlust](https://images.trvl-media.com/place/601751/8dbcfc1c-ac16-4d65-8f88-06b1dee4e538.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playacar Beach 11 min walk \- 1.0 km - Playacar Golf Club 5 min walk \- 0.4 km - Mayan Ruins of Playacar 11 min walk \- 1.0 km - Xaman Ha Aviary 19 min walk \- 1.6 km - Playa del Carmen Maritime Terminal 3 min drive \- 2.1 km ### Getting around - Cancun Intl. Airport (CUN) 50 min drive ### Restaurants - rosa roja 6 min drive - Turquesa 7 min drive - La Barra Artesanal 7 min drive - Don Rafael 6 min drive - Occidental Allegro 7 min drive ## About this property ### Hotel Riu Lupita - All Inclusive All-inclusive family-friendly property near Playacar Golf Club Close to Playacar Beach, Hotel Riu Lupita - All Inclusive provides a free breakfast buffet, a nightclub, and a poolside bar. Adventurous travelers may like the fitness classes, volleyball, and bicycling at this property. Treat yourself to a massage, a body scrub, or a manicure/pedicure at Renova Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Enjoy the gym, as well as activities like basketball, snorkeling, and windsurfing. In addition to a grocery/convenience store and shopping on site, guests can connect to free in-room WiFi. You'll also find perks like: - 3 outdoor pools and a children's pool, along with sun loungers and pool umbrellas - Free self parking - Limo/town car service, tennis courts, and a bike on site - Babysitting (surcharge), a TV in the lobby, and a gift shop - Guest reviews say great things about the helpful staff Room features All 300 rooms boast comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes. More conveniences in all rooms include: - Recycling and LED light bulbs - Bathrooms with eco-friendly toiletries and shower/tub combinations - Flat-screen TVs with satellite channels - Balconies, ceiling fans, and daily housekeeping ### All-inclusive details This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks, and select beverages included ### Activities and facilities/equipment All non-motorized water sports, land activities, and use of recreational facilities and equipment are included. ### Water activities Kayaking Sailing Snorkeling Windsurfing ### Land activities Tennis Volleyball ### Lessons/classes/games Aerobics ### Entertainment Onsite entertainment and activities Access to onsite nightclubs Onsite live performances ### Awards and affiliations Eco-Certified Property This property participates in Ecostars, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/330000/328200/328185/4435a9fb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Allegro Playacar - 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3 outdoor pools - Basketball - Bicycle storage - Bicycles - Children's pool - Fitness classes - Free children's club - Full-service spa - Gym - Kayaking - Nightclub - Playground - Shopping - Snorkeling - Tennis - TV in common areas - Volleyball - Windsurfing ### Family friendly - 3 outdoor pools - Babysitting (surcharge) - Children's pool - Free children's club - Grocery/convenience store - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Grocery/convenience store - Hair salon - Luggage storage - Safe at front desk ### Guest services - Change of towels on request - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Outdoors - Beach loungers - Beach towels - Garden - Pool loungers - Pool umbrellas ### Full-service spa - Body scrubs - Facials - Manicures/pedicures - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 100% renewable energy - 23 buildings - 3 floors - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas - Humane treatment of captive wild animals - Local artist showcase - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - Flat-screen TV with satellite channels ### Food and drink - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Ceiling fan - Eco-friendly toiletries - Energy-saving switches in guestrooms - LED lighting - Phone - Recycling - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 58.66 per accommodation, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts major credit cards; cash is not accepted This property reserves the right to pre-authorize the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico. ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Lupita Riu Riu Lupita Riu Lupita All Inclusive Riu Lupita All Inclusive Playa del Carmen Riu Lupita Playa del Carmen Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico Riu Lupita Mayan Riviera Riu Lupita Mexico Riu Lupita Resort Riu Lupita All Inclusive All-inclusive property Playa del Carmen Riu Lupita All Inclusive All-inclusive property Riu Lupita Inclusive inclusiv Riu Lupita All Inclusive Riu Lupita Inclusive Inclusive Hotel Riu Lupita - All Inclusive Playa del Carmen Hotel Riu Lupita - All Inclusive All-inclusive property ## Frequently asked questions ### Does Hotel Riu Lupita - All Inclusive have a pool? ### How much does it cost to stay at Hotel Riu Lupita - All Inclusive? ### Is Hotel Riu Lupita - All Inclusive pet-friendly? ### How much is parking? ### What time is check-in at Hotel Riu Lupita - All Inclusive? ### What time is check-out at Hotel Riu Lupita - All Inclusive? ### Are there all-inclusive benefits at Hotel Riu Lupita - All Inclusive? ### Where is Hotel Riu Lupita - All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Riu Lupita - All Inclusive Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.0 Location ### 8.6 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 309 8 - Good 237 6 - Okay 144 4 - Poor 37 2 - Terrible 57 ## Reviews ### 10/10 Excellent #### Joshua Jan 14, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean staff was great ![](https://a.travel-assets.com/ugc/hotel-reviews/a68bf07c-eb9e-440d-89e5-9c733eb1b96f-1768359171291.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Joshua Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Maggie Jan 8, 2026 Liked: Cleanliness, amenities, property conditions & facilities Staff was excellent. Food was delicious. ##### Maggie Stayed 8 nights in Dec 2025 ### 10/10 Excellent #### Sharron Jan 25, 2026 We didn't stay at Lupita. When we arrived they offered us an upgrade to stay at Riu Tequila. We spent our vacation at Riu Tequila and it was the BEST. Thank you again Riu Lupita for the upgrade. ##### Sharron Stayed 7 nights in Jan 2026 ### 8/10 Good #### SHERRY Oct 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved my stay the staff was super friendly. Although, the property bed was more on the firm stiff side and the shower temperature was set on cool vs hot. The bathroom sink got more hotter than the shower which I found odd. However, wouldn’t mind going back as everything was organized down to the beach transportation. ##### SHERRY Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Quintasha Sep 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I really had a good time and this was my first international trip and it was wonderful. The staff was helpful and nice. 10/10 ##### Quintasha Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Kevin Andrew Sep 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved the service we had at the front desk to our maid and the guy that filled up our room fridge with beer water pop. The staff was really friendly and helpful. Thanks again Riu Lupita as this was the second time we’ve stayed there. O yes and do go have à la cart Steakhouse. At the beach it’s GREAT ##### Kevin Andrew Stayed 7 nights in Sep 2025 ### 4/10 Poor #### CJ Oct 31, 2025 Disliked: Amenities, property conditions & facilities Most of the staff were very nice. There were a few bartenders who mocked me for my Spanish speaking efforts. The beds were rock hard, like sleeping on the floor. The food options between breakfast and dinner were VERY limited. The wildlife on property was a nuisance—an infestation if you will. There is a shuttle to the beach, that runs every 30 minutes, so that was nice. ![](https://a.travel-assets.com/ugc/hotel-reviews/7d034d4e-b6d2-404a-b80a-517f76a51c77-1761942593930.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### CJ Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### mya Apr 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly and helpful staff. ##### mya Stayed 1 night in Apr 2025 ### 6/10 Okay #### Alvaro Jul 21, 2025 Disliked: Amenities Its an ok hotel, solid 3 stars but definitely not a 5 star hotel, beach access sucks, you have to the a bus there, drinks were terrible, staff was nice ##### Alvaro Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Adrian Jun 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great resort, friendly staff, good food . ##### Adrian Stayed 5 nights in May 2024 ### 8/10 Good #### Christine Apr 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice, staff was excellent. Could have had a bit more entertainment but overall great stay and would use Riu again! ##### Christine Stayed 4 nights in Apr 2025 ### 8/10 Good #### Lauren Feb 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities We had an all around good trip. We really enjoyed the beach club and how safe our items were when we left them on our chairs. ##### Lauren Stayed 7 nights in Feb 2025 ### 6/10 Okay #### Sharnita Oct 4, 2025 Liked: Staff & service I recently stayed at this hotel resort and had a mixed experience. On the plus side, the service was amazing from start to finish. We received a welcome drink, and the guest services team was super helpful. However, the food was just okay - nothing spectacular. One thing to note is that the resort isn't directly on the beach, and you'll need to catch a shuttle that runs on a limited schedule. The pool was nice, but the hours were restricted, and I wished it was open 24/7 with swim-at-your-own-risk signs. The rooms were clean but basic, and the beds were extremely hard - almost rock-hard. The bathrooms were decent, but nothing to write home about. Overall, the pros outweighed the cons for us, but I’d recommend being aware of these details before booking. I met some great people while traveling here. I would book again if needed to make a last minute trip. ![](https://a.travel-assets.com/ugc/hotel-reviews/3d806e1e-3072-4ab5-b579-ae115db86c5b-1759555677207.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/eec9a17c-5dca-4273-b14e-2436ae197a23-1759555694533.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ebcfc14a-cf2c-48d7-9a80-20b50b447fd5-1759555700494.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/279a207b-2ceb-4daf-88bd-0d0f265819d9-1759555763441.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sharnita Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Courtney Ann Feb 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff, great drinks, good enterimant ##### Courtney Ann Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Daniel Jan 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff. ##### Daniel Stayed 7 nights in Jan 2024 ### 10/10 Excellent #### BRUNO Sep 2, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ALL INCLUSIVE PROPOSAL PERFECT HOTEL AND ARE VERY GOOD BEACH VERY GOOD ##### BRUNO Stayed 3 nights in Aug 2023 ### 6/10 Okay #### Brenda s Mar 10, 2024 Liked: Cleanliness, property conditions & facilities Small resort. Very nice main pool ##### Brenda s Stayed 7 nights in Feb 2024 ### 6/10 Okay #### Shannon Feb 11, 2025 Liked: Staff & service Disliked: Property conditions & facilities the food was amazing I liked the relaxed atmosphere I like that the rules were not over the top restrictive and and the staff were great especially the entertainment staff and main bartenders. The silent disco was so fun so was the foam party. The night club/disco only played Spanish music shower tiles were really nice in my room and the ac was good my bed was comfortable and the drinks were good. ##### Shannon Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Claus Jan 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We have a lovely stay at RIU Lupita the food and drinks are delicious the best you can get, the beach club is so nice and the beach with palms is the best you can get so perfect the staff at this hotel are outstanding 1000 point from us ##### Claus Stayed 5 nights in Jan 2024 ### 10/10 Excellent #### Paula Sep 19, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Even though it isn't a water front property, it is an excellent budget option, food and drinks are excellent - RIU standard across all properties, staff is super friendly and hard working. This is our second stay there and we'll come back. ##### Paula Stayed 7 nights in Sep 2023 ### 10/10 Excellent #### Joseph Oct 18, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had an excellent time. The facilities were very clean, the staff was very nice and helpful and anything I needed was either accessible or the resort would have it accessible for me. ##### Joseph Stayed 4 nights in Oct 2023 ### 10/10 Excellent #### TiAnn Sep 19, 2024 Liked: Cleanliness, staff & service, amenities I think the property needs some updating especially the lobby. I wish there was room service to get food after 10\. The staff was very nice and attentive. The food was great. I loved the white party and that it was a family friendly event. The beach area was very nice ##### TiAnn Stayed 4 nights in Aug 2024 ### 8/10 Good #### Mark May 25, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Hotel was good , clean and good food. Rooms a bit dated and dark. Outside in certain areas (accommodation area) needs refreshed. I usually stay at Riu hotels and this one was slightly outdated in areas. All in all for budget great place. ##### Mark Stayed 6 nights in May 2024 ### 10/10 Excellent #### Monika Apr 13, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great quality hotel I highly recommend this hotel. Very nice staff at the reception. Clean rooms, bathrooms renovated and clean. The hotel is located in a guarded district, among a beautiful garden and golf courses nearby. The company of coatis and capybaras included in the price :) It was wonderful to see these animals so close. Delicious food in the restaurant, a very large variety of dishes for both breakfast and dinner. The drinks at the bar were not to our liking, but the bartender had no problem making us what we asked for. Access to the beach by hotel bus takes about 15 minutes. and the beach is like a fairy tale :) soft white sand, gently shelving beach, no stones, beautiful and safe. ##### Monika Stayed 3 nights in Apr 2024 ### 8/10 Good #### Anne May 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pros: Food - was excellent, Staff - Very helpful and understanding Entertainment - Was done before it got too late Room Attendants - Most were very good and went the extra mile for the guests. The Shop Clerk inside the hotel was very helpful. Cons - There were two pools - One was kept great and the other quiet pool had leaves and particulars in the water. There was no direct access to the peach and you have to take a bus to get to it. That was a bummer. Some of the Front Desk Clerks were not too sure as to what to do in certain situations. They were not proactive. The toilet bowl had a crack in it. One of the two cups left in my room to make coffee was chipped. Under the bed was not properly cleaned prior to our arrival. Some of the guests were not on their best behavior around other guests. Police Presence was required on one of the evenings we were there. ##### Anne Stayed 8 nights in May 2025 ## Expedia's Latest Trends ### Hotels > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [2 Bedrooms Master Suite within Grand Bliss Riviera Maya by Vidanta ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-2-Bedrooms-Master-Suite-Within-Grand-Bliss-Riviera-Maya-By-Vidanta.h30360667.Hotel-Information) > > [Singular Dream Beach Residences](https://www.expedia.ca/Playa-Del-Carmen-Hotels-SINGULAR-DREAM-BY-BUNIK.h77028471.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Trendy Space, Prime Location, Roof Pool, Gym!](https://www.expedia.ca/Playa-Del-Carmen-Hotels-NEW-Trendy-Space.h103775235.Hotel-Information) > > [Menesse 32 - 106](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Menesse-32-106.h33015704.Hotel-Information) > > [Etéreo, Auberge Collection](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Etereo-Auberge-Resorts-Collection.h70882476.Hotel-Information) > > [Singular Joy Downtown Residences](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Singular-Joy-Downtown-Hotel-Residences.h33690351.Hotel-Information) > > [Sabbia 302 by Tripintravel](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sabbia-302-By-Tripintravel.h27289289.Hotel-Information) > > [Playa Kaan 20 by Vimex](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Playa-Kaan-20-By-Vimex.h20252078.Hotel-Information) > > [Palmares by Playa Moments](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Palmares-By-Playa-Moments.h18047435.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Hotel Ambra](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hotel-Ambra.h44252620.Hotel-Information) > > [El Faro 3 BR Beachfront](https://www.expedia.ca/Playa-Del-Carmen-Hotels-El-Faro-3-BR-Beachfront.h32787155.Hotel-Information) > > [Hyatt Centric Playa del Carmen - Downtown House & Beach House](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Centric-Playa-Del-Carmen-Downtown-House-Beach-House.h11620473.Hotel-Information) > > [Palafitos Overwater Bungalows, All & More Inclusive - Adults Only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [Arenis Playa del Carmen by Stella Rentals](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Arenis.h41264628.Hotel-Information) > > [Tukan Hotel Playa del Carmen](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Tukan-Hotel-Beach-Club.h1046894.Hotel-Information) > > [Apartment for Rent in Valle Aurora 2 BDR 8 min from the Sea!](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Vrbo-Property.h108738784.Hotel-Information) > > [Ahava Hotel](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ahava-Hotel-By-GuruHotel.h46223173.Hotel-Information) > > [Miranda Condos by Happy Address](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Miranda-Condos-By-Happy-Address.h32268496.Hotel-Information) > > [Pueblito Escondido Luxury by Mistik](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Pueblito-Escondido-Luxury-By-Mistik.h1746066.Hotel-Information) > > [ Select Club at Sandos Caracol All Inclusive - Adults Only Area](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-Select-Club-Adults-Only-All-Inclusive.h4799416.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Menesse on the Beach](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Menesse-On-The-Beach.h33346555.Hotel-Information)