Title: Hotel Riu Lupita - All Inclusive - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Riu Lupita - All Inclusive An all-inclusive retreat where beautiful scenery meets adventure, offering everything from kayaking to snorkeling alongside delicious meals to rejuvenate the spirit ## Photo gallery for Hotel Riu Lupita - All Inclusive ![3 outdoor pools, pool umbrellas, sun loungers - Hotel Riu Lupita - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/678faa1b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Theatre show - Hotel Riu Lupita - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/596edcb8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - Hotel Riu Lupita - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/2de34cfb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Hotel Riu Lupita - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/5ef634ef.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Body treatments, beach massages, body scrubs, facials - Hotel Riu Lupita - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/c78b5ef4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Riu Lupita offers an all-inclusive stay with poolside lounging, windsurfing, volleyball, and biking. Enjoy four restaurants with free breakfast buffets and relax at Renova Spa. Free in-room WiFi and multilingual staff help you explore Playacar Golf Club. ## Reviews 7.8 Good ## Popular amenities - Pool - Breakfast included - Spa - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Dec. 23 - Dec. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=470878&PinnedHotelID=470878&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=470878&PinnedHotelID=470878&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 24 - Dec. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=470878&PinnedHotelID=470878&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=470878&PinnedHotelID=470878&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=470878&PinnedHotelID=470878&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=470878&PinnedHotelID=470878&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=470878&PinnedHotelID=470878&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=470878&PinnedHotelID=470878&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 16 of 16 rooms ### View all photos for Double Room Standard ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/e1600b4d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard - 279 sq ft - Sleeps 4 ### View all photos for Family Room (U) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/a7170a7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (U) ### Highlights Balcony Air conditioning Flat-screen TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom Eco-friendly toiletries - 280 sq ft - Sleeps 5 - 1 King Bed and 1 Twin Bunk Bed ### View all photos for Double Room (M) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/62340df9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (M) 8.0 Very good 19 reviews ### Highlights Balcony Air conditioning Flat-screen TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom Eco-friendly toiletries - 280 sq ft - Sleeps 4 - 1 King Bed OR 2 Double Beds ### View all photos for Double Room (E) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/62340df9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (E) ### Highlights Balcony Air conditioning Flat-screen TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom Eco-friendly toiletries - 280 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Double Room (L) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/62340df9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (L) 8.0 Very good 1 review ### Highlights Balcony Air conditioning Flat-screen TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom Eco-friendly toiletries - 280 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Family Room (M) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/a7170a7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (M) 10.0 Exceptional 1 review ### Highlights Balcony Air conditioning Flat-screen TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom Eco-friendly toiletries - 280 sq ft - Sleeps 4 - 1 King Bed and 1 Twin Bunk Bed ### View all photos for Double Room (B2C-US) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/62340df9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (B2C-US) ### Highlights Balcony Air conditioning Flat-screen TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom Eco-friendly toiletries - 280 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Family Room (B2C-US) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/a7170a7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (B2C-US) ### Highlights Balcony Air conditioning Flat-screen TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom Eco-friendly toiletries - 278 sq ft - Sleeps 5 - 2 Double Beds OR 1 King Bed ### View all photos for Double Room (B2C-CA) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/62340df9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (B2C-CA) ### Highlights Balcony Air conditioning Flat-screen TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom Eco-friendly toiletries - 280 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Family Room (B2C-CA) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/a7170a7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (B2C-CA) ### Highlights Balcony Air conditioning Flat-screen TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom Eco-friendly toiletries - 280 sq ft - Sleeps 5 - 2 Double Beds OR 1 King Bed ### View all photos for Double Room (C) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/62340df9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (C) 8.6 Excellent 8 reviews ### Highlights Balcony Air conditioning Flat-screen TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom Eco-friendly toiletries - 280 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Family Room (C) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/a7170a7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (C) ### Highlights Balcony Air conditioning Flat-screen TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom Eco-friendly toiletries - 280 sq ft - Sleeps 5 - 1 King Bed and 1 Twin Bunk Bed ### View all photos for Family Room (L) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/a7170a7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (L) ### Highlights Balcony Air conditioning Flat-screen TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom Eco-friendly toiletries - 280 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Family Room (E) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/a7170a7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (E) ### Highlights Balcony Air conditioning Flat-screen TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom Eco-friendly toiletries - Sleeps 4 - 1 King Bed ### View all photos for Double Room (U) ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/62340df9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (U) 8.0 Very good 35 reviews ### Highlights Balcony Air conditioning Flat-screen TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom Eco-friendly toiletries - 280 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Double Room Standard ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/480000/470900/470878/f98cbb4c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard - 279 sq ft - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Riu-Lupita-All-Inclusive.h470878.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Riu-Lupita-All-Inclusive.h470878.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.61246%2C-87.09196&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=If060JHNbh2tzJEyP-YaYmr_rqs=) Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO, 77710 #### What's nearby - Playacar Golf Club \- 5 min walk \- 0.4 km - Playacar Beach \- 11 min walk \- 1.0 km - Mayan Ruins of Playacar \- 11 min walk \- 1.0 km - Xaman Ha Aviary \- 19 min walk \- 1.6 km - Playa del Carmen Maritime Terminal \- 5 min drive \- 2.5 km #### Getting around - Cancun Intl. Airport (CUN) - 50 min drive #### Restaurants - ‪rosa roja - ‬6 min drive - ‪La Terraza - ‬7 min drive - ‪Turquesa - ‬7 min drive - ‪La Barra Artesanal - ‬7 min drive - ‪Don Rafael - ‬6 min drive ## About this property ### Hotel Riu Lupita - All Inclusive All-inclusive family-friendly property near Playacar Golf Club Close to Playacar Beach, Hotel Riu Lupita - All Inclusive provides a free breakfast buffet, a nightclub, and a poolside bar. Adventurous travelers may like the fitness classes, volleyball, and snorkeling at this property. Treat yourself to a body treatment, a massage, or a manicure/pedicure at Renova Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Enjoy the gym, as well as activities like basketball, kayaking, and windsurfing. In addition to a grocery/convenience store and shopping on site, guests can connect to free in-room WiFi. You'll also find perks like: - 3 outdoor pools and a children's pool, along with sun loungers and pool umbrellas - Free self parking - Limo/town car service, tennis courts, and a bike on site - Babysitting (surcharge), ATM/banking services, and a TV in the lobby - Guest reviews say great things about the helpful staff Room features All 300 rooms boast comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes. More conveniences in all rooms include: - Recycling and LED light bulbs - Bathrooms with eco-friendly toiletries and shower/tub combinations - Flat-screen TVs with satellite channels - Balconies, ceiling fans, and daily housekeeping ### All-inclusive details This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks, and select beverages included ### Activities and facilities/equipment All non-motorized water sports, land activities, and use of recreational facilities and equipment are included. ### Water activities Kayaking Sailing Snorkeling Windsurfing ### Land activities Tennis Volleyball ### Lessons/classes/games Aerobics ### Entertainment Onsite entertainment and activities Access to onsite nightclubs Onsite live performances ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/330000/328200/328185/4435a9fb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Allegro Playacar - All Inclusive Playacar - Pool - Breakfast included - All-inclusive - Kids pool 7.8 Good 1,003 reviews CA $760 CA $928 total includes taxes & fees Jan 2 - 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4 restaurants - A bar/lounge - A poolside bar - Snack bar/deli ### Restaurants on site - Adelita - Cozumel - Dante - Maria Bonita - Tequila ### Things to do - 3 outdoor pools - Basketball - Bicycle storage - Bicycles - Children's pool - Fitness classes - Free children's club - Full-service spa - Gym - Kayaking - Nightclub - Playground - Shopping - Snorkeling - Tennis - TV in common areas - Volleyball - Windsurfing ### Family friendly - 3 outdoor pools - Babysitting (surcharge) - Children's pool - Free children's club - Grocery/convenience store - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Grocery/convenience store - Hair salon - Luggage storage - Safe at front desk ### Guest services - Change of towels on request - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Outdoors - Beach loungers - Beach towels - Garden - Pool loungers - Pool umbrellas ### Full-service spa - Body scrubs - Facials - Manicures/pedicures - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 100% renewable energy - 23 buildings - 3 floors - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas - Humane treatment of captive wild animals - Local artist showcase - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - Flat-screen TV with satellite channels ### Food and drink - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Ceiling fan - Eco-friendly toiletries - Energy-saving switches in guestrooms - LED lighting - Phone - Recycling - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 50.91 per accommodation, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts major credit cards; cash is not accepted This property reserves the right to pre-authorize the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico. ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Lupita Riu Riu Lupita Riu Lupita All Inclusive Riu Lupita All Inclusive Playa del Carmen Riu Lupita Playa del Carmen Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico Riu Lupita Mayan Riviera Riu Lupita Mexico Riu Lupita Resort Riu Lupita All Inclusive All-inclusive property Playa del Carmen Riu Lupita All Inclusive All-inclusive property Riu Lupita Inclusive inclusiv Riu Lupita All Inclusive Riu Lupita Inclusive Inclusive Hotel Riu Lupita - All Inclusive Playa del Carmen Hotel Riu Lupita - All Inclusive All-inclusive property ## Frequently asked questions ### Does Hotel Riu Lupita - All Inclusive have a pool? ### How much does it cost to stay at Hotel Riu Lupita - All Inclusive? ### Is Hotel Riu Lupita - All Inclusive pet-friendly? ### How much is parking? ### What time is check-in at Hotel Riu Lupita - All Inclusive? ### What time is check-out at Hotel Riu Lupita - All Inclusive? ### Are there all-inclusive benefits at Hotel Riu Lupita - All Inclusive? ### Where is Hotel Riu Lupita - All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Riu Lupita - All Inclusive Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.0 Location ### 8.6 Staff & service ### 8.4 Eco-friendliness ### 7.8 Property conditions & facilities 10 - Excellent 298 8 - Good 233 6 - Okay 140 4 - Poor 37 2 - Terrible 56 ## Reviews ### 10/10 Excellent #### LIGIA Jul 30, 2025 Liked: Amenities Amazing stay for me and nieces ##### LIGIA Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Quintasha Sep 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I really had a good time and this was my first international trip and it was wonderful. The staff was helpful and nice. 10/10 ##### Quintasha Stayed 3 nights in Sep 2025 ### 4/10 Poor #### CJ Oct 31, 2025 Disliked: Amenities, property conditions & facilities Most of the staff were very nice. There were a few bartenders who mocked me for my Spanish speaking efforts. The beds were rock hard, like sleeping on the floor. The food options between breakfast and dinner were VERY limited. The wildlife on property was a nuisance—an infestation if you will. There is a shuttle to the beach, that runs every 30 minutes, so that was nice. ![](https://a.travel-assets.com/ugc/hotel-reviews/7d034d4e-b6d2-404a-b80a-517f76a51c77-1761942593930.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### CJ Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### Kevin Andrew Sep 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved the service we had at the front desk to our maid and the guy that filled up our room fridge with beer water pop. The staff was really friendly and helpful. Thanks again Riu Lupita as this was the second time we’ve stayed there. O yes and do go have à la cart Steakhouse. At the beach it’s GREAT ##### Kevin Andrew Stayed 7 nights in Sep 2025 ### 6/10 Okay #### Alvaro Jul 21, 2025 Disliked: Amenities Its an ok hotel, solid 3 stars but definitely not a 5 star hotel, beach access sucks, you have to the a bus there, drinks were terrible, staff was nice ##### Alvaro Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### mya Apr 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly and helpful staff. ##### mya Stayed 1 night in Apr 2025 ### 6/10 Okay #### Grace Eboselume May 27, 2025 Budget friendly, no beach on site ##### Grace Eboselume Stayed 3 nights in May 2025 ### 8/10 Good #### Christine Apr 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice, staff was excellent. Could have had a bit more entertainment but overall great stay and would use Riu again! ##### Christine Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Adrian Jun 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great resort, friendly staff, good food . ##### Adrian Stayed 5 nights in May 2024 ### 6/10 Okay #### Garland Aug 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Food choices wasnt that good. ##### Garland Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Owen Dec 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place! Super friendly staff! ##### Owen Stayed 4 nights in Nov 2024 ### 6/10 Okay #### Sharnita Oct 4, 2025 Liked: Staff & service I recently stayed at this hotel resort and had a mixed experience. On the plus side, the service was amazing from start to finish. We received a welcome drink, and the guest services team was super helpful. However, the food was just okay - nothing spectacular. One thing to note is that the resort isn't directly on the beach, and you'll need to catch a shuttle that runs on a limited schedule. The pool was nice, but the hours were restricted, and I wished it was open 24/7 with swim-at-your-own-risk signs. The rooms were clean but basic, and the beds were extremely hard - almost rock-hard. The bathrooms were decent, but nothing to write home about. Overall, the pros outweighed the cons for us, but I’d recommend being aware of these details before booking. I met some great people while traveling here. I would book again if needed to make a last minute trip. ![](https://a.travel-assets.com/ugc/hotel-reviews/3d806e1e-3072-4ab5-b579-ae115db86c5b-1759555677207.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/eec9a17c-5dca-4273-b14e-2436ae197a23-1759555694533.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ebcfc14a-cf2c-48d7-9a80-20b50b447fd5-1759555700494.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/279a207b-2ceb-4daf-88bd-0d0f265819d9-1759555763441.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sharnita Stayed 4 nights in Sep 2025 ### 8/10 Good #### Lauren Feb 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities We had an all around good trip. We really enjoyed the beach club and how safe our items were when we left them on our chairs. ##### Lauren Stayed 7 nights in Feb 2025 ### 6/10 Okay #### David Jul 30, 2025 Liked: Staff & service Mildew dresser and our sheets ##### David Stayed 4 nights in Jul 2025 ### 2/10 Terrible #### Robert Carl Sep 30, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Horrible hotel. First is was dirty, towels smell, roaches in the room, dirty pool. Then the buffet is garbage with the same things you don’t want to eat all the time and the people that work there are rude, wont even let you take a bowl of fruit to your room without harrassing you about it and asking you questions that don’t apply. One of the things I like es was that they have cats but they ruined that because I think my wife and I are the only ones who des then for 2 weeks except for when I specifically asked the staff to feed them and they acted like I was crazy. Thats maybe half of the horrible stuff. Any other hotel is better, don’t waist your money ##### Robert Carl Stayed 14 nights in Sep 2025 ### 10/10 Excellent #### Darrell Sep 6, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The resort was amazing !!!! ##### Darrell Stayed 4 nights in Sep 2023 ### 10/10 Excellent #### Hanna Dec 21, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff are great, food is delicious, great place to stay 😊 ##### Hanna ### 10/10 Excellent #### Francois Jan 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We love everything. It was our second time at this Hotel and we enjoyed a lot. ##### Francois Stayed 7 nights in Dec 2024 ### 10/10 Excellent #### Yagwatie Feb 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The cleanliness ##### Yagwatie Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Alfredo Ceron Jan 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente! ##### Alfredo Ceron Stayed 3 nights in Jan 2025 ### 6/10 Okay #### Angela Aug 20, 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities Food choices were horrible! Check in was great, thereafter was horrible! Wait staff could not understand English. The only waitstaff was great were Delfino and Santos at the bar. Everyone else was not great! Our anniversary ended up horribly due to us not being accommodated for the restaurant. We kept trying to make a reservation but were told we couldn’t and then when we tried to get food, was told we needed a reservation! Our first experience at a RIU resort was not great at all! ##### Angela Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Amparo May 3, 2023 Liked: Staff & service, amenities, property conditions & facilities Awesome place ##### Amparo Stayed 3 nights in Apr 2023 ### 8/10 Good #### marco May 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities very nice place.. ##### marco Stayed 3 nights in May 2024 ### 10/10 Excellent #### Courtney Ann Feb 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff, great drinks, good enterimant ##### Courtney Ann Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Brandi Jan 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent. ##### Brandi Stayed 6 nights in Jan 2025 ## Expedia's Latest Trends ### Hotels > [BEAUTIFUL 5 STAR GRAND MAYAN 2 Bedroom Suite comes with a most beautiful resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BEAUTIFUL-5-STAR-GRAND-MAYAN-2-Bedroom-Suite-Comes-With-A-Most-Beautiful-Resort.h27240909.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Ocean Maya Royale - 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