Ratings based on 408 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia-Verified Reviews
3 out of 5
by A verified traveller

Posted 20-May-2018
Their name “Philadelphia West” is truly deceiving as the hotel is located 45 minutes from the downtown Philadelphia. We spent over $500.00 on Uber rides just to get there and back.
5 out of 5
by A verified traveller

Posted 8-May-2018
Beautiful contemporary hotel with great views.
2 out of 5
by A verified traveller from Tomah, WI

Blasted out of bed

Posted 20-Apr-2018
Cons: Improve the fire alarm computer system.
I would say the Marriott West is in Conshohocken and not Philadelphia. The streets are narrow and it is easy to miss the entrance. The hotel is very nice itself, but I was blasted out of bed at 4:50 AM by a false fire alarm that warned me I would have to evacuate. A lone fire truck approached the building with lights flashing. After hastily dressing and leaving the 11th floor I went to the desk, and found out they had a "glitch in their alarm system." On further inquiry I found out it happened other times that week. The "glitch" was never fixed. I attended a conference downstairs that morning, and it was the reason I paid to stay at the hotel to avoid traffic. On leaving the parking garage local traffic was so snarled that Friday afternoon; it took 30 minutes to just leave the hotel property itself. I would prefer not to stay at such an expensive hotel in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller from phila pa

Nice hotel

Posted 19-Mar-2018 on Orbitz
Room was smaller than expected based on pictures and some of the furniture needed updating but overall very nice, clean, fairly comfortable bed. Only provided 2 towels but was able to request more. Staff was extremely accommodating and friendly. Pool was chilly for an indoor pool in winter but nice Jacuzzi.
4 out of 5
by A verified traveller

Mix up with just a "sorry, there is nothing we can

Posted 17-Mar-2018 on Hotels
I booked a room with two double beds. I went to see a show with my daughter and her friend. When I checked in I was told I had one king bed and a pull out couch. I asked if we could get two doubles and was told they were completely booked and didn't have any other rooms. The room was small and had to move the pull out couch over so we could have room if anyone had to go to the bathroom in the middle of the night. I went back to the front desk and showed them my confirmation of two double beds and was told "sorry, it isn't marked like that on the computer and we are completely booked" Luckily my other daughter wasn't able to make it or I we definitely wouldn't have been able to all fit in the room.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 21-Feb-2018 on Hotels
4 out of 5
by A verified traveller

Very nice

Posted 19-Feb-2018
Pros: Location
This hotel has all of the qualities that you would expect and want from a hotel in this price range. The staff was courteous and the location is excellent as all major highways are nearby . Something was leaking from above in the parking garage that left a nearly indelible dripping streak on my car that took 20 minutes to scrub out. Some substance must have mixed in with the dripping rain. Stains that you can’t remove from rental cars are very frightening. The bed was exceptionally comfortable and the restaurant near the front desk was awesome.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jan-2018
Our stay was a very good experience! The staff was extremely friendly and accommodating. They went above and beyond to make our son’s birthday special! We would definitely stay here again!
4 out of 5
by A verified traveller

Internet is not free

Posted 25-Jan-2018 on Hotels
Hotel was fantastic and clean. The one issue was they charged for internet service. It's 2018... No one should be charging to use the internet.
3 out of 5
by A verified traveller

Try somewhere else

Posted 20-Jan-2018 on Hotels
Bed and room were fine. The kitchen, including room service, closes at 10p. Heater in the room sounded like an old bus