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Sheraton Ottawa Hotel

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Primary image
Indoor pool
1 bedroom, hypo-allergenic bedding, pillowtop beds, in-room safe
1 bedroom, hypo-allergenic bedding, pillowtop beds, in-room safe
1 bedroom, hypo-allergenic bedding, pillowtop beds, in-room safe

Overview of Sheraton Ottawa Hotel

Sheraton Ottawa Hotel

4.0 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing
Map
150 Albert St, Ottawa, ON, K1P5G2

Explore the area

  • Popular LocationParliament Hill7 min walk
  • Popular LocationByward Market Square14 min walk
  • Popular LocationNational Gallery of Canada16 min walk
  • AirportOttawa, ON (YOW-Macdonald-Cartier Intl.)18 min drive

Choose dates to view prices

About this area

Ottawa

Sheraton Ottawa Hotel is located in Downtown Ottawa, a neighborhood in Ottawa, and is near a metro station. Rideau Canal is a notable landmark, and travelers looking to shop may want to visit Rideau Centre and Byward Market Square. Check out an event or a game at TD Place Stadium, and consider making time for Canada Aviation and Space Museum, a top attraction not to be missed. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails, rock climbing, and mountain biking in the area. Guests appreciate the hotel's central location.
Visit our Ottawa travel guideOpens in a new window
Map

What's nearby

  • Parliament Hill - 7 min walk
  • Peace Tower - 7 min walk
  • Confederation Park - 8 min walk
  • Byward Market Square - 14 min walk
  • National Gallery of Canada - 16 min walk

Getting around

  • Bayview Station - 3 min drive
  • Ottawa, ON (XDS-Ottawa Train Station) - 9 min drive
  • Ottawa International Airport (YOW) - 18 min drive

Restaurants

  • Bier Markt - 3 min walk
  • C’est Japon À Suisha - 3 min walk
  • Thali - 3 min walk
  • Presotea - 3 min walk
  • Second Cup - 3 min walk

About this property

Sheraton Ottawa Hotel

Eco-friendly Ottawa hotel in Downtown Ottawa, walk to Parliament Hill
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and valet parking. All 236 rooms provide conveniences like refrigerators and coffee makers, plus pillowtop beds and LCD TVs with satellite channels. Guests will also find iPod docks, WiFi, and wired Internet.
Sheraton Ottawa Hotel offers 236 air-conditioned accommodations with iPod docking stations and safes. Beds feature pillowtop mattresses. 50-inch LCD televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Ottawa hotel provides wired and wireless Internet access (WiFi speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 12.95 per night), Wired Internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking on site (CAD 29.00 per day; includes in/out privileges)
  • Extended parking on site (CAD 29 per day)

Food and drink

  • Breakfast available for a fee: CAD 15-25 for adults and CAD 10-25 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Fitness center

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 24-hour business center
  • Conference space (827 square feet)
  • Meeting rooms - 10

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Smoke-free property
  • TV in lobby

Restaurants on site

  • Carleton Grill
  • Sasha's Lounge

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 50-inch LCD TV
  • iPod dock
  • Pay movies
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

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Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: CAD 75.00
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 1 to December 31:
  • One of the dining venues
  • Bar/Lounge

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for CAD 20.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between CAD 15 and CAD 25 for adults, CAD 10 and CAD 25 for children (approximately)
  • Fee for in-room wireless Internet: CAD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: CAD 12.95 per night (rates may vary)
  • Valet parking fee: CAD 29.00 per day (in/out privileges)
  • Extended parking fee: CAD 29 per day
  • Late check-out fee: CAD 75.00 (subject to availability)
  • Rollaway bed fee: CAD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Sheraton Ottawa
Ottawa Sheraton
Ottawa Sheraton Hotel
Sheraton Hotel Ottawa
Sheraton Ottawa
Sheraton Ottawa Hotel
Sheraton Ottawa Hotel Hotel
Sheraton Ottawa Hotel Ottawa
Sheraton Ottawa Hotel Hotel Ottawa

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 523 out of 977 reviews
5 - Excellent 54%
Rating 4 - Good. 353 out of 977 reviews
4 - Good 36%
Rating 3 - Okay. 65 out of 977 reviews
3 - Okay 7%
Rating 2 - Poor. 24 out of 977 reviews
2 - Poor 2%
Rating 1 - Terrible. 12 out of 977 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.5/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

4.1/5

Eco-friendliness
Write a review

3/5 Okay

Liked: Staff & service
Disliked: Amenities
I liked the location and the front desk staff were very friendly and accommodating. The room was spacious, but dated and needs an upgrade. I did not like the valet parking - additional tipping costs add up , not to mention that they brought me the wrong vehicle on one occasion. Also, the lack of cleaning service which I’m used to is very disappointing- my bed never made, towels never changed, etc. The Covid exemption is now over in the main and either regular, daily cleaning services should return or the daily rate should be reduced commensurate w the loss of daily cleaning. Neal St Jacques
Stayed 4 nights in May 2022

2/5 Poor

Travelled with family
Liked: Amenities
Disliked: Staff & service
Only location
Stayed 2 nights in May 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable.
Stayed 3 nights in May 2022

3/5 Okay

Travelled with group
Liked: Cleanliness, property conditions & facilities
3pm supposed to be check in time. when we arrived around there at 3:10pm the staff informed us that the room is not yet ready they get our mobile number and tell they gonna call us when room is ready. We waited almost an hour nobodycall us so we decided to go back to reception that the only time they manage my reservation.
Stayed 1 night in May 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the point of check in to check out, everything was great!
Stayed 1 night in May 2022