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Indoor pool
1 bedroom, hypo-allergenic bedding, pillow top beds, in-room safe
1 bedroom, hypo-allergenic bedding, pillow top beds, in-room safe
1 bedroom, hypo-allergenic bedding, pillow top beds, in-room safe

Guest reviews

4.4/5 Excellent
999 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air conditioning
  • Restaurant
  • Gym

Map

Explore the area

Popular LocationNational Arts Centre5 min walk
Popular LocationParliament Hill7 min walk
Popular LocationOttawa City Hall10 min walk
AirportOttawa, ON (YOW-Macdonald-Cartier Intl.)17 min drive

Choose dates to view prices

  • Room, 1 King Bed

    Room amenities

    • 396 sq ft
    • Sleeps 2
    More detailsRoom, 1 King Bed
  • Room, 2 Double Beds

    Room amenities

    • 396 sq ft
    • Sleeps 4
    More detailsRoom, 2 Double Beds
  • Club Room, 2 Double Beds

    Room amenities

    • 396 sq ft
    • Sleeps 4
    More detailsClub Room, 2 Double Beds
  • Club Room, 1 King Bed

    Room amenities

    • 396 sq ft
    • Sleeps 2
    More detailsClub Room, 1 King Bed

About this area

Ottawa

Located in Ottawa, Sheraton Ottawa Hotel is in the city centre. Byward Market Square and Rideau Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Jacques Cartier Park and Lansdowne Park. Looking to enjoy an event or a game while in town? See what's happening at TD Place Stadium or Gatineau Sports Centre. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails, mountain biking and rock climbing. Our guests appreciate the hotel's central location.

Visit our Ottawa travel guide
Map
Popular Location

What's nearby

  • National Arts Centre - 5 min walk
  • Parliament Hill - 7 min walk
  • Rideau Centre - 9 min walk
  • Shaw Centre - 9 min walk
  • Ottawa City Hall - 10 min walk

Getting around

  • Bayview Station - 3 min drive
  • Ottawa Station - 8 min drive
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.) - 17 min drive

Restaurants

  • Carleton Grill — 1 min walk
  • Sasha's Lounge — 1 min walk
  • Carleton Grill - 1 min walk
  • Cafe le Monde - 1 min walk
  • Ad Mare - 1 min walk

About this property

Sheraton Ottawa Hotel

Eco-friendly Ottawa hotel in Downtown Ottawa, walk to Parliament Hill
This smoke-free hotel features a restaurant, an indoor pool and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café and a 24-hour business centre are on-site. All 236 rooms provide free WiFi and free wired Internet, LCD TVs with satellite channels, and conveniences such as fridges and coffee makers. Guests will also find pillowtop, iPod docking stations and room service (during limited hours).
Sheraton Ottawa Hotel offers 236 forms of air-conditioned accommodation with iPod docking stations and a safe. Beds feature pillowtop mattresses. 50-inch LCD televisions come with satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Valet parking: CAD 29.00 per day
Extended parking: CAD 29 per day

Food and drink

Continental breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: CAD 16.50-20.00 per person
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available

Things to do

24-hour fitness centre
Indoor pool

Family friendly

Dry-cleaning service
Free cots/infant beds
Indoor pool
Laundry facilities
Fridge
Rollaway/extra beds (surcharge)

Conveniences

Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Multilingual staff
Porter

Languages spoken

English
French
Spanish

Business services

24-hour business centre
10 meeting rooms
Conference space (827 square feet)

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Braille signage
In-room accessibility
Valet for wheelchair-equipped vehicle
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)
Wheelchairs available on site

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cots/infant beds
Heating
Hypo-allergenic bedding
Linens
Pillow-top mattress
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Shower/bathtub combination
Towels

Entertainment

50-inch LCD TV
iPod dock
Films for purchase
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Fridge

More

Connecting rooms available
Desk
Free local calls
Iron/ironing board
Laptop-friendly workspace
Phone
Safe

Policies

Check-in

Check-in between 3 PM and midnight
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free
Dogs and cats only
2 per room
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for CAD 20.00 per night.
Free cots (infant beds)

Property payment types

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CAD 16.50 and CAD 20.00 per person (approximately)
  • Valet parking fee: CAD 29.00 per day (in/out privileges)
  • Extended parking fee: CAD 29 per day
  • Late check-out fee: CAD 75.00 (subject to availability)
  • Rollaway bed fee: CAD 20.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Guests are provided with hand sanitiser.
  • The property affirms that it follows sanitisation practices of Global Cleanliness Council (Marriott) guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions; guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Frequently asked questions

Can I cancel my reservation for free at Sheraton Ottawa Hotel and receive a full refund?
Yes, Sheraton Ottawa Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Ottawa Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an indoor pool.
Is this property pet-friendly?
Yes, Sheraton Ottawa Hotel allows cats and dogs (limit 2 per room). Service animals are exempt from fees.
How much is parking at this hotel?
Valet parking is available for CAD 29.00 per day. Extended parking is available for CAD 29 per day.
What time is check-in at Sheraton Ottawa Hotel?
Check-in is from 3 PM to midnight. Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at noon. Late checkout is available for CAD 75.00 (subject to availability).
Where is this hotel located?
Located in Downtown Ottawa, this eco-friendly hotel is within a 10-minute walk of National Arts Centre, Parliament Hill, and Rideau Centre. Byward Market Square and Shaw Centre are also within 15 minutes. Bayview Station is 29 minutes by foot.

Guest reviews

Overall score and ratings for Sheraton Ottawa Hotel

4.4
Excellent
5 - Excellent
505
4 - Good
400
3 - Okay
70
2 - Mediocre
14
1 - Poor
10
4.6
Cleanliness
4.5
Service and Staff
4.2
Amenities
4.3
Property condition

3/5

  • Liked: Cleanliness
  • Disliked: Staff & service, property conditions & facilities

Breakfast buffet was terrible. They put out juice that had gone bad and food that has been sitting for a long time. Hot food was okay.

Stayed 2 nights in Mar 2020

1/5

    This traveller didn’t leave comments with their review
    Stayed 1 night in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Incredible staff here!

    It's a great hotel and clean, comfortable and what you'd expect from Sheraton. What really makes this place shine is the staff. Everyone really reached out, engaged, was super friendly and went above and beyond what you usually experience at a chain hotel. We've stayed here a couple of times and the staff experience is consistent. Well done!

    Stayed 2 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    It is in an excellent location and the people are great!

    Stayed 1 night in Feb 2020

    2/5

      This traveller didn’t leave comments with their review
      Stayed 1 night in Feb 2020