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The Charles Hotel

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Egyptian cotton sheets, hypo-allergenic bedding, down comforters
Egyptian cotton sheets, hypo-allergenic bedding, down comforters
Egyptian cotton sheets, hypo-allergenic bedding, down comforters
Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Overview of The Charles Hotel

The Charles Hotel

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0

Explore the area

  • Popular LocationNiagara-on-the-Lake Golf Club6 min walk
  • Popular LocationSimcoe Park10 min walk
  • Popular LocationSt. Vincent De Paul Church11 min walk
  • AirportBuffalo, NY (BUF-Buffalo Niagara Intl.)57 min drive

Choose dates to view prices

About this area

Niagara-on-the-Lake

The Charles Hotel is located in Old Town Historic District, a neighborhood in Niagara-on-the-Lake. Niagara-on-the-Lake Golf Club and Jackson-Triggs Winery are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Niagara River Gorge and Lake Ontario. Simcoe Park and Niagara Riding Stables are also worth visiting. Boat tours offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

What's nearby

  • Royal George Theatre - 5 min walk
  • Niagara-on-the-Lake Golf Club - 6 min walk
  • Simcoe Park - 10 min walk
  • St. Vincent De Paul Church - 11 min walk
  • Shaw Festival Theatre - 13 min walk

Getting around

  • St. Catharines Station - 21 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 57 min drive

Restaurants

  • HobNob Restaurant — 1 min walk
  • Treadwell Farm to Table Cuisine — 5 min walk
  • Nina Gelateria & Pastry Shop — 6 min walk
  • Olde Angel Inn — 7 min walk
  • Bistro Six-One — 7 min walk

About this property

The Charles Hotel

Romantic Niagara-on-the-Lake inn in Old Town Historic District, near Niagara River Gorge
A restaurant, a bar/lounge, and concierge services are available at this smoke-free inn. Free WiFi in public areas and free self parking are also provided. Other amenities include dry cleaning, a 24-hour front desk, and tour/ticket assistance. All 12 individually decorated rooms feature free WiFi and pillowtop beds. For entertainment, TVs come with cable channels, and guests can also appreciate comforts like Egyptian cotton sheets and down comforters.
The Charles Hotel offers 12 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and down comforters. Televisions come with cable channels.

Bathrooms include designer toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–10:30 AM: CAD 24 for adults and CAD 18 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Conveniences

  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Down comforter
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Pillow-top mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • 47-inch TV
  • Cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: CAD 24 for adults and CAD 18 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 81 out of 129 reviews
5 - Excellent 63%
Rating 4 - Good. 34 out of 129 reviews
4 - Good 26%
Rating 3 - Okay. 10 out of 129 reviews
3 - Okay 8%
Rating 2 - Poor. 3 out of 129 reviews
2 - Poor 2%
Rating 1 - Terrible. 1 out of 129 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old time ambiance. Staff very pleasant. Room was clean but small.
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful little hotel right on the main street in Niagara on the Lake. Loved our stay here, great staff, on site restaurant is not to be missed.
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2021

4/5 Good

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food! Service was good but slow.
Stayed 1 night in Aug 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2021