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Hilton Garden Inn Ottawa Downtown

Photo gallery for Hilton Garden Inn Ottawa Downtown

Primary image
Indoor pool
Indoor pool
View from room
Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower) | Hypo-allergenic bedding, down comforters, blackout drapes

Overview of Hilton Garden Inn Ottawa Downtown

Hilton Garden Inn Ottawa Downtown

3.0 star property

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
361 Queen Street, Ottawa, ON, K1R 0C7

Explore the area

  • Popular LocationParliament Hill13 min walk
  • Popular LocationRideau Centre16 min walk
  • Popular LocationOttawa City Hall19 min walk
  • AirportOttawa, ON (YOW-Macdonald-Cartier Intl.)14 min drive

Room options

About this area

Ottawa

Located in Ottawa, Hilton Garden Inn Ottawa Downtown is in the city center. Canadian War Museum and Canadian Museum of History are cultural highlights, and travelers looking to shop may want to visit Byward Market Square. Elgin Street and Museum of Nature are also worth visiting. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails and mountain biking. Guests appreciate the hotel's location for the sightseeing.
Visit our Ottawa travel guideOpens in a new window
Map

What's nearby

  • Supreme Court of Canada - 5 min walk
  • Parliament Hill - 13 min walk
  • Peace Tower - 13 min walk
  • Rideau Centre - 16 min walk
  • Ottawa City Hall - 19 min walk

Getting around

  • Bayview Station - 2 min drive
  • Ottawa, ON (XDS-Ottawa Train Station) - 11 min drive
  • Ottawa International Airport (YOW) - 14 min drive

Restaurants

  • Good Eats - 2 min walk
  • Baton Rouge - 2 min walk
  • Green Rebel - 4 min walk
  • Orchid Sushi - 4 min walk
  • Festival Japan - 4 min walk

About this property

Hilton Garden Inn Ottawa Downtown

3-star eco-friendly hotel revitalized in 2018 and located in the heart of Downtown Ottawa
A grocery/convenience store, a terrace, and dry cleaning/laundry services are just a few of the amenities provided at Hilton Garden Inn Ottawa Downtown. Be sure to enjoy a meal at Tulip Restaurant & Bar, the onsite restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a fireplace in the lobby and a bar.
Other perks include:
  • An indoor pool
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Wedding services, a front desk safe, and ATM/banking services
  • An elevator, express check-in, and 9 meeting rooms
  • Guest reviews say good things about the helpful staff and location
Room features
All guestrooms at Hilton Garden Inn Ottawa Downtown boast comforts such as air conditioning and bathrobes, as well as amenities like free WiFi and free newspapers. Guests reviews speak well of the clean rooms at the property.
More amenities include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with showers and shower/tub combinations
  • 50-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, refrigerators, and microwaves

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, French, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (CAD 25.00 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: CAD 20.95 for adults and CAD 10.48 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Tulip Restaurant & Bar

Things to do

  • Fitness center
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms - 9

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Doorbell and phone notification
  • In-room accessibility (select rooms)
  • Phone accessibility kit
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Fireplace in lobby
  • Renovated entire property - December 2018
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • Pay movies
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Restaurant dining guide

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Policies

Check-in

89% of travellers were happy with check-in
Check-in from 3:00 PM - anytime
Early check-in subject to availability
Express check-in
Minimum check-in age - 19

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per accommodation, per stay (maximum CAD 70 per stay)
Service animals are welcome, and are exempt from fees
2 per room (up to 50 lbs)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: CAD 20.95 for adults and CAD 10.48 for children (approximately)
  • Covered self parking fee: CAD 25.00 per night (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per stay (maximum CAD 70 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

National Ascend Collection
National Ascend Collection Ottawa
National Hotel Ascend Collection hotel
National Hotel Ascend Collection hotel Ottawa
Hilton Garden Inn Ottawa Downtown Hotel
Hilton Ottawa Downtown Ottawa
Hilton Garden Inn Ottawa Downtown Hotel
Hilton Garden Inn Ottawa Downtown Ottawa
Hilton Garden Inn Ottawa Downtown Hotel Ottawa

Frequently asked questions

Does Hilton Garden Inn Ottawa Downtown have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hilton Garden Inn Ottawa Downtown?

As of Sept 28, 2022, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Ottawa Downtown on Oct 11, 2022 start from CA $194.99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Garden Inn Ottawa Downtown pet-friendly?

Yes, this hotel allows pets (limit 2 per room) with a maximum weight of up to 50 lbs per pet. There's a fee of CAD 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Hilton Garden Inn Ottawa Downtown?

Self parking is available for CAD 25.00 per night.

What time is check-in at Hilton Garden Inn Ottawa Downtown?

Check-in is from 3:00 PM - anytime.

What time is check-out at Hilton Garden Inn Ottawa Downtown?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hilton Garden Inn Ottawa Downtown located?

Located in Downtown Ottawa, this eco-friendly hotel is within a 15-minute walk of Supreme Court of Canada and Parliament Hill. Canadian War Museum and University of Ottawa are also within 1 mi (2 km). Bayview Station is 22 minutes by foot.

Can I cancel my reservation for free at Hilton Garden Inn Ottawa Downtown and receive a full refund?

Yes, Hilton Garden Inn Ottawa Downtown offers free cancellation on select room rates, because flexibility matters! Please refer to Hilton Garden Inn Ottawa Downtown cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 376 out of 705 reviews
5 - Excellent 53%
Rating 4 - Good. 194 out of 705 reviews
4 - Good 28%
Rating 3 - Okay. 70 out of 705 reviews
3 - Okay 10%
Rating 2 - Poor. 37 out of 705 reviews
2 - Poor 5%
Rating 1 - Terrible. 28 out of 705 reviews
1 - Terrible 4%

4.5/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

4.2/5

Eco-friendliness
Write a review

4/5 Good

Sara
Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and great location - but the room I had was in between two elevators that made noise so I didn't sleep very well.
Stayed 1 night in Sep 2022

4/5 Good

Janet
Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
View
Stayed 4 nights in Sep 2022

4/5 Good

Pamela
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great! The breakfast is not the best but it is convenient! The water in the shower of our room wasnt really hot but the room is nice and clean!
Stayed 2 nights in Sep 2022

4/5 Good

Ross
Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property but very noisy and rowdy in the lobby. It was a Saturday night so I guess it is normal
Stayed 2 nights in Sep 2022

4/5 Good

Patrick, Steinbach
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All venues (particularly the historic district) within walking distance. And, just as, if not more important, the courtesy of the hotel employees.
Stayed 1 night in Sep 2022

5/5 Excellent

Peter
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and courteous staff!
Stayed 2 nights in Sep 2022

5/5 Excellent

Alexandre
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Area close to everything
Stayed 2 nights in Sep 2022

4/5 Good

Alejandro
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. The air conditioning in the room needs to be fixed. Even on the lowest setting it made my room 17 degrees. Had to turn it off
Stayed 1 night in Aug 2022

3/5 Okay

Malcolm
Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall fairly good. One major issue - the tracks for the sliding glass shower walls are way too low. Any one over about 5'8" is liable to crack your head on it getting in and out of the shower.
Stayed 3 nights in Sep 2022

5/5 Excellent

Suchira
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a good location. Rooms are clean and comfortable. Would have liked to have an option for breakfast included.
Stayed 3 nights in Aug 2022