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Reviews

586 reviews

Amenities

  • Free WiFi
  • Free parking
  • Air Conditioning
  • Restaurant

Map

What's nearby

  • Popular Location
    Algonquin College
    6 min drive
  • Popular Location
    Canadian War Museum
    7 min drive
  • Popular Location
    Carleton University
    7 min drive
  • Airport
    Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    15 min drive

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Book online or call:

1-866-500-4938

    About this area

    Ottawa

    Embassy West Hotel is located in Ottawa. Canadian War Museum and Canadian Museum of History are cultural highlights, and travellers looking to shop may want to visit Rideau Centre and Byward Market Square. Looking to enjoy an event or a game while in town? See what's happening at Canadian Tire Centre or TD Place Stadium.

    Popular Location

    What's nearby

    • Algonquin College - 6 min drive
    • Rideau Canal - 6 min drive
    • Lansdowne Park - 7 min drive
    • Canadian War Museum - 7 min drive
    • Carleton University - 7 min drive

    Getting around

    • Carling Station - 7 min drive
    • Ottawa Station - 11 min drive
    • Ottawa, ON (YOW-Macdonald-Cartier Intl.) - 20 min drive

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and public transport

    Free self parking

    Food and drink

    Breakfast available for a fee: CAD 10.95 per person
    1 restaurant

    Family friendly

    Babysitting/childcare (surcharge)
    Dry-cleaning service
    Free cots/infant beds
    Kitchenette
    Microwave
    Fridge
    Rollaway beds available

    Conveniences

    Banquet hall
    Lift
    Free newspapers in reception
    Reception hall

    Guest services

    24-hour front desk
    Daily housekeeping
    Dry-cleaning service
    Multilingual staff

    Business services

    24-hour business centre
    1 meeting room

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Wheelchair-accessible parking

    More

    Smoke-free property

    Room amenities

    Bedroom

    Climate control (air conditioning)
    Blackout drapes/curtains
    Free cots/infant beds
    Rollaway beds available

    Bathroom

    Free toiletries
    Hairdryer
    Shower

    Entertainment

    32-inch LCD TV
    TV channels
    premium channels

    Food and drink

    Coffee/tea maker
    Kitchenette
    Microwave
    Fridge

    More

    Desk
    Free local calls
    Free newspapers
    Iron/ironing board
    Safe

    Policies

    Check-out

    Check-out before 11 AM
    Express check-out

    Property payment types

    JCB International
    American Express
    Visa

    Important information

    Optional extras

    The following fees and deposits are charged by the property at the time of service, check-in or check-out.

    • Breakfast fee: CAD 10.95 per person (approximately)
    • Rollaway bed fee: CAD 10 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy.
    Government-issued photo identification and a credit card are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
      Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
    3.3

    Guest rating

    5 - Excellent
    101
    4 - Good
    194
    3 - Okay
    146
    2 - Mediocre
    91
    1 - Poor
    54
    3.9
    Cleanliness
    3.5
    Service and Staff
    3.5
    Property condition

    1/5

    • Liked: Cleanliness, room comfort
    • Disliked: Staff & service

    Embassy West SENIOR LIVING (no longer a Hotel)

    We were questioning our GPS as we pulled into the hotel's driveway... The place is no longer "... Hotel"; it is "... SENIOR LIVING"! As it turns out, they are "transitioning to a senior living centre". Of course, that quickly explained why we saw only elderly people lounging around the lobby. There was only one elevator for guest service, to which the staff had higher priority access - as we were very rudely made aware of, by two staff members pushing a trolley full of tableware. The room was clean. However, everything around was redesigned to be "accessible". We quickly discovered that the commode overflowed when flushed. The phone's shortcut keys the room service did not work. I had to dial 0 to get my complaint out. The first person who came in could not help. In fact, she gave us a look that said "what did you DO?". She eventually sent someone else over, who came in equipped with a plunger. After what I assume was 5 minutes or so of very disturbing sounds, he quickly rushed out, saying "it's okay now" as he stepped out. No apologies or acknowledgement of the inconvenience we felt from anybody. After having driven 5 hours through a snow storm, I was in no condition to even try to discuss our dissatisfaction with the hotel management and/or go hotel hunting. I feel that I have been cheated by Hotels.com for listing this place as a hotel.

    2/5

    • Disliked: Staff & service, property conditions & facilities, room comfort

    disappointed

    Room toilet was not working. I requested someone to look at it in the morning. Came back at the end of the day and it was still not working and called again. Was told to change rooms.inconvient.

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Quiet and Comfotable

    Stated Saturday for 1 night.front desk staff very pleasant. Room was immaculately clean. Bed was very comfy.

    4/5 Good

    Great Stay

    This place was clean and quiet. Unfortunately they are in the process of converting from a hotel to a retirement home. In fact we were told that we were the last of the hotel guests,

    Pros: Clean, comfortable and priced right.

    Location: located right off of the 417 highway, stores close by and major government attractions are not far away.

    3/5

    • Liked: Cleanliness
    • Disliked: Property conditions & facilities, room comfort

    Quiet Stay

    It was great to see this Hotel being transformed to an elderly's home. God bless.

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