Room was decent. Wifi was mostly ok, but not great.
Food was mediocre at best, compared to other hotels I've been in, alcohol was also not great.
Kids club was closed - horrible! Most hotels in Mexico already re-opened it, and if you still blame it on covid that's just BS to save money...
Check-in/check-out was very slow, huge lines.
The first thing they told us is that the hotel is non-smoking, yet for some reason lobby smelled like an ashtray.
Service quality in general varied greatly - some employees were very friendly, and some ignored you completely.
Usually in Mexico service is pretty good, since the tip depends on that. So this phenomenon was really strange to me.
Maybe most guests in this hotel don't tip - that's the only reason I can think of that the service can be mediocre.
Our shuttle was at 3pm, while check out is at 11am.
Most hotels I've been in, let you keep the bracelet for those few hours after you check out from the room.
Here they charged me 60$ for this so called privilege (just the bracelet, not late check out).
Beach is not really good for swimming, the surf is too strong to even enter the water most of the time.
