Krakow, Poland Hotel Rooms at the IHG

The hotel is well run. The staff are friendly and helpful. Great place to access the city square and surroundings.

This is a very stylish hotel, created within a renovated old building very near to the centre (15 mins walk). It is very clean and has a range of room amenities. The HDMI wall socket next to the bed, which links to the TV is a great idea but needs sorting out as it didn't work properly. The very lovely bathroom was spoilt by the walk-in shower flooding most of the floor, which is dangerous considering the continental penchant for electrical sockets in the bathroom (which have to be used for drying hair when there is no mirror next to a plug in the bedroom). That said, we would stay here again, if they can sort the staff out. Housekeeping was patchy - it didn't happen every day and some items were missed (we had to ask for more toilet paper), but it was the breakfast and front desk staff most in need of training. Some front desk were very helpful (booking Auschwitz etc) but others were plain rude (a request to change a large note was very sternly rejected). The waitresses at breakfast however were terrible. We plainly put them to too much trouble simply by asking first where we should sit and then later for a menu (which was only produced once we had pointed out we had seen it previously). We were scolded for not helping ourselves to the buffet and yet when other guests (of another nationality) arrived they were greeted warmly and brought drinks and fresh fruit, which appeared from a back room. These staff spoiled what would otherwise have been a perfect stay and review!