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Hotel Masam
2.5 star property

Colonial hotel in Isla Mujeres

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Hotel Masam

Photo gallery for Hotel Masam

Free WiFi, bed sheets
Terrace/patio
Living area
Terrace/patio
Standard Room, 1 Queen Bed, Private Bathroom, Ground Floor | Bathroom

Overview of Hotel Masam

Reviews
7.6

Good

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
11 Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400
  • Popular LocationMiguel Hidalgo1 min walk
  • Popular LocationTerminal Marítima Isla Mujeres4 min walk
  • Popular LocationNorth Beach7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)114 min drive
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Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Triple Room

Economy Triple Room

Economy Triple Room

Highlights

Air conditioning
Private bathroom
Daily housekeeping
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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7.6 out of 10, Good, (286)
The price is CA $58
CA $79 total
includes taxes & fees
Apr 28 - Apr 29
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About the area

Isla Mujeres

Located near a boardwalk/promenade, Hotel Masam is in Centro - Supmza 001, a neighborhood in Isla Mujeres. Isla Mujeres Ferry Terminal and Playa Mujeres Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore North Beach and Langosta Beach. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Garrafon Natural Reef Park are also worth visiting.
Visit our Isla Mujeres travel guideOpens in a new window

What's nearby

  • Miguel Hidalgo - 1 min walk
  • Terminal Marítima Isla Mujeres - 4 min walk
  • North Beach - 7 min walk
  • Cocal Beach - 8 min walk
  • Dolphin Discovery - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 114 min drive

Restaurants

  • luna Grill - 2 min walk
  • Los Mariscos de Humo - 1 min walk
  • El Patio - 2 min walk
  • Aroma Isla - 1 min walk
  • Rolandi's - 1 min walk

About this property

Hotel Masam

Hotel located in Centro - Supmza 001
Close to Isla Mujeres Ferry Terminal and North Beach, Hotel Masam has plenty to offer. Stay connected with free in-room WiFi.
Additional perks include:
  • Concierge services, luggage storage, and tour/ticket assistance
  • A reception hall, wedding services, and beach towels
Room features
All guestrooms at Hotel Masam feature comforts such as air conditioning, in addition to amenities like free WiFi.
Other amenities include:
  • Bathrooms with bathtubs and soap

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • No elevator
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 2000
  • Colonial architecture
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels

More

  • Air conditioning
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 300

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Sayil Hotel
Hotel Masam Hotel
SAYIL HOTEL BOUTIQUE
Hotel Masam Isla Mujeres
Hotel Masam Hotel Isla Mujeres

Frequently asked questions

Is Hotel Masam pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Masam?

As of Apr 25, 2024, prices found for a 1-night stay for 2 adults at Hotel Masam on Apr 26, 2024 start from CA $65.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Masam?

This property doesn't offer parking.

What time is check-in at Hotel Masam?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Masam?

Check-out is at noon. Late check-out is available for MXN 300 (subject to availability).

Where is Hotel Masam located?

Located in Centro - Supmza 001, this hotel is within a 5-minute walk of Miguel Hidalgo and Isla Mujeres Ferry Terminal. North Beach is 0.3 mi (0.5 km) away.

Hotel Masam Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 65 reviews" "
Rating 8 - Good. 18 out of 65 reviews" "
Rating 6 - Okay. 15 out of 65 reviews" "
Rating 4 - Poor. 6 out of 65 reviews" "
Rating 2 - Terrible. 3 out of 65 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Stephan

Disliked: Property conditions & facilities
There was no hot water. Wifi was terrible. It had a great location and very comfortable bed. Also, while the cost was supposedly $60 per night, the taxes made it $80 per night.
Stayed 5 nights in Nov 2023

6/10 Okay

David

Stayed 7 nights in Jun 2023

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly, comfortable
Stayed 4 nights in May 2023

6/10 Okay

Miriam

Stayed 1 night in May 2023

6/10 Okay

Martha

Stayed 1 night in May 2023

8/10 Good

Joanna, Independence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location especially for a solo traveler
Stayed 7 nights in Apr 2023

4/10 Poor

Ida

Stayed 6 nights in Mar 2023

8/10 Good

Eduardo

Stayed 1 night in Apr 2023

10/10 Excellent

samantha

Stayed 6 nights in Mar 2023

8/10 Good

Lorie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very basic hotel! It’s good if you’re only there to sleep anyways! Very clean!
Stayed 1 night in Mar 2023