Reception

Reviews of Hilton Garden Inn West Edmonton

3 out of 5
Hilton Garden Inn West Edmonton
17610 Stony Plain Rd Nw, Edmonton, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 464 out of 1000 reviews" "
Rating 8 - Good. 341 out of 1000 reviews" "
Rating 6 - Okay. 102 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay.
Stayed 1 night in Apr 2024
Response from Aseem on Apr 21, 2024
We here at the hotel are thrilled to hear you had such a memorable stay; and we thank you for letting us know through our survey. I’d also like to take this opportunity to personally thank you for choosing our hotel. I hope your future travels find you well, and that we have the pleasure of hosting you again.

8/10 Good

Coltin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aseem on Apr 21, 2024
I am happy that you enjoyed your stay and I wanted to say thanks for staying here with us at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 Poor

Swapnil

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aseem on Apr 19, 2024
Thank you for taking the time to share your experience regarding your recent stay at the Hilton Garden Inn West Edmonton. We are sorry to hear that your stay was less than satisfactory but hope that you felt at home during your time here. I did notice that you indicated a problem incidence during your stay but did not provide comments regarding such. If you could provide us with any details regarding this, we would sincerely appreciate the feedback as we continually strive to improve our guest experience. Once again, thank you for your feedback and for choosing the Hilton Garden Inn West Edmonton. We look forward to seeing you on your next trip to Edmonton.

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Aseem on Apr 19, 2024
Thank you for taking the time to share your most recent experience with us. I’m so pleased to read that you enjoyed your stay. Thank you for choosing our hotel, and I hope we have the pleasure of welcoming you back in the future.

4/10 Poor

Joel

Disliked: Cleanliness, amenities, property conditions & facilities
Smell cigarette in the mall
Stayed 1 night in Apr 2024
Response from Aseem on Apr 15, 2024
Thank you for your feedback regarding your most recent stay with us. I’m sorry to hear that the cleanliness of the property wasn’t up to your – or our – expectations. I will pass on your concerns to our housekeeping manager so he can ensure this was an isolated incident. I do want to thank you for choosing our hotel, and I hope we have the pleasure of welcoming you back to deliver upon the experience you deserve.

2/10 Terrible

rashad

Travelled with partner
Air conditioning didn’t work. Told front desk and they did nothing.
Stayed 1 night in Apr 2024
Response from Aseem on Apr 15, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel On behalf of my team at the Hilton Garden Inn West Edmonton, please accept my sincere apologies for your experience. It's clear that we were not able to meet our commitment to deliver service that goes above and beyond the expectations of our guests. Please know that we have addressed the gaps in your expectations and I have personally spoken to the Department Managers to look into this and steps are being taken to prevent recurrences of this nature in the future. Please contact me directly at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future.

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Aseem on Apr 15, 2024
Thank you for taking the time to share your experience regarding your recent stay at the Hilton Garden Inn West Edmonton. We are thrilled that you enjoyed your stay and hope that you felt at home during your time here. Please let us know if there is anything we could have done better during your stay as customer satisfaction is our number one priority. Once again, thank you for your feedback and for choosing the Hilton Garden Inn West Edmonton. We look forward to seeing you on your next trip to Edmonton.

10/10 Excellent

Tracey, Cold Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the hotel was very convenient and accessible. It was a beautiful clean area.
Stayed 3 nights in Apr 2024
Response from Aseem on Apr 14, 2024
Thank you for taking the time to share your experience regarding your recent stay at the Hilton Garden Inn West Edmonton. We are thrilled that you enjoyed your stay and hope that you felt at home during your time here. Please let us know if there is anything we could have done better during your stay as customer satisfaction is our number one priority. Once again, thank you for your feedback and for choosing the Hilton Garden Inn West Edmonton. We look forward to seeing you on your next trip to Edmonton.

8/10 Good

Lorne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fresh breakfast
Stayed 1 night in Apr 2024
Response from Aseem on Apr 12, 2024
Thank you for taking the time to share your experience regarding your recent stay at the Hilton Garden Inn West Edmonton. We are happy that your stay was satisfactory and hope that you felt at home during your time here. If you have any comments or suggestions for how we could make your next overall experience with us a 9 or a 10, we would appreciate your feedback as we continually strive to improve our guest experience. Once again, thank you for your feedback and for choosing the Hilton Garden Inn West Edmonton. We look forward to seeing you on your next trip to Edmonton.

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was close to everything!!! That was a plus Pillows could be a bit more firm Breakfast and employees were awesome
Stayed 2 nights in Apr 2024
Response from Aseem on Apr 11, 2024
Thank you for taking the time to share your experience regarding your recent stay at the Hilton Garden Inn West Edmonton. We are thrilled that you enjoyed your stay and hope that you felt at home during your time here. Please let us know if there is anything we could have done better during your stay as customer satisfaction is our number one priority. Once again, thank you for your feedback and for choosing the Hilton Garden Inn West Edmonton. We look forward to seeing you on your next trip to Edmonton.

8/10 Good

Penny

Stayed 1 night in Apr 2024
Response from Aseem on Apr 11, 2024
Thank you for taking the time to share your experience regarding your recent stay at the Hilton Garden Inn West Edmonton. We are happy that your stay was satisfactory and hope that you felt at home during your time here. If you have any comments or suggestions for how we could make your next overall experience with us a 9 or a 10, we would appreciate your feedback as we continually strive to improve our guest experience. Once again, thank you for your feedback and for choosing the Hilton Garden Inn West Edmonton. We look forward to seeing you on your next trip to Edmonton.

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in Hilton gardens a few times now in multiple places always a great affordable luxury option
Stayed 1 night in Mar 2024
Response from Aseem on Apr 2, 2024
Thank you for taking the time to share your experience regarding your recent stay at the Hilton Garden Inn West Edmonton. Thank you also for being a valued Honors member. We are thrilled that you enjoyed your stay and hope that you felt at home during your time here. We hope you know how much your gracious compliments mean to us, and we will be sure to pass this review along! Nothing is more important to us than providing our guests with exemplary hotel experiences, and it relates us that we hit the mark with you. We are so delighted that our team made you feel so welcomed and well accommodated.

10/10 Excellent

Hui

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Aseem on Apr 4, 2024
Thank you for taking a moment to share your experience. We are thrilled to see you have had a wonderful experience. Our team works very hard to provide all our guests with the perfect stay! If there is ever anything we can do to further enhance your next stay with us, please do not hesitate to ask. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Travis

Liked: Property conditions & facilities
Expedia said it was free contential breakfast and then it was not and was told contact expedia as i booked through them. Pool was cold and hot tub is very small so if other guest in it then you could not sut in it.
Stayed 2 nights in Mar 2024
Response from Aseem on Apr 2, 2024
I would like to thank you for choosing to stay with us and for providing your candid review. I am so sorry that we let you down and I assure you that our expectation is equal to yours. I can assure you that your concerns have not fallen on deaf ears and that we will address them accordingly. I apologize again and I hope we get an opportunity to regain your trust.

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was easy and quick. Staff were great. Food at the only restaurant was ok. Breakfast was really good. Room was clean & bed was good. There was a person who was screaming and swearing outside but the front desk took care of that pretty quick. I’ve stayed there before and will again.
Stayed 2 nights in Mar 2024
Response from Aseem on Apr 2, 2024
Thank you for taking the time to share your experience regarding your recent stay at the Hilton Garden Inn West Edmonton. We are happy that your stay was satisfactory and hope that you felt at home during your time here. If you have any comments or suggestions for how we could make your next overall experience with us a 9 or a 10, we would appreciate your feedback as we continually strive to improve our guest experience. Once again, thank you for your feedback and for choosing the Hilton Garden Inn West Edmonton. We look forward to seeing you on your next trip to Edmonton.

10/10 Excellent

David, Maple Ridge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall good place to stay
Stayed 1 night in Mar 2024
Response from Aseem on Mar 29, 2024
Thank you for taking the time to share your experience regarding your recent stay at the Hilton Garden Inn West Edmonton. Thank you also for being a valued Honors member. We are thrilled that you enjoyed your stay and hope that you felt at home during your time here. Please let us know if there is anything we could have done better during your stay as customer satisfaction is our number one priority. Once again, thank you for your feedback and for choosing the Hilton Garden Inn West Edmonton. We look forward to seeing you on your next trip to Edmonton.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
All good!
Stayed 3 nights in Mar 2024
Response from Aseem on Mar 25, 2024
Thank you for taking the time to share your experience regarding your recent stay at the Hilton Garden Inn West Edmonton. We are thrilled that you enjoyed your stay and hope that you felt at home during your time here. Please let us know if there is anything we could have done better during your stay as customer satisfaction is our number one priority. Once again, thank you for your feedback and for choosing the Hilton Garden Inn West Edmonton. We look forward to seeing you on your next trip to Edmonton.

8/10 Good

angel

Liked: Cleanliness
The hotel is getting very dated. Need some updates for the price we paid I don't feel we got our moneys worth.
Stayed 1 night in Mar 2024
Response from Aseem on Mar 24, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel on behalf of my team at the Hilton Garden Inn West Edmonton, please accept my sincere apologies for your experience. It's clear that we were not able to meet our commitment to deliver service that goes above and beyond the expectations of our guests. With regards to your concerns; you will be pleased to know that the new ownership is looking to do a complete renovation of the hotel which will include the replacement of all the soft and hard goods along with the building upgrade. In the past, due to Covid the plans had to be put on hold but we are hoping that the renovation will happen sometime during the end of this year.I will definitely share your feedback with the management team, and we look forward to welcoming you back.

10/10 Excellent

Matthew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were good and the place was surprisingly quiet considering there was a volleyball team staying the same weekend as us. Breakfast option is amazing value for the money.
Stayed 2 nights in Mar 2024
Response from Aseem on Mar 22, 2024
Thank you for taking the time to share your experience regarding your recent stay at the Hilton Garden Inn West Edmonton. Thank you also for being a valued Honors member. We are thrilled that you enjoyed your stay and hope that you felt at home during your time here. Please let us know if there is anything we could have done better during your stay as customer satisfaction is our number one priority. Once again, thank you for your feedback and for choosing the Hilton Garden Inn West Edmonton. We look forward to seeing you on your next trip to Edmonton.

8/10 Good

Candace

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved how easy check in was
Stayed 1 night in Mar 2024
Response from Aseem on Mar 19, 2024
Thank you for taking the time to share your experience regarding your recent stay at the Hilton Garden Inn West Edmonton. We are thrilled that you enjoyed your stay and hope that you felt at home during your time here. Please let us know if there is anything we could have done better during your stay as customer satisfaction is our number one priority. Once again, thank you for your feedback and for choosing the Hilton Garden Inn West Edmonton. We look forward to seeing you on your next trip to Edmonton.

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for a much needed break and from check in to check out it was great!
Stayed 1 night in Mar 2024
Response from HGI on Mar 11, 2024
Dear Theresa,Thank you for taking a moment to share your experience. We are thrilled to see you have had a wonderful experience. Our team works very hard to provide all our guests with the perfect stay! If there is ever anything we can do to further enhance your next stay with us, please do not hesitate to ask. We look forward to welcoming you back to our hotel in the future.Best RegardsAseem KFront Office manager

10/10 Excellent

Eman Refaat Rizk

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Mar 2024
Response from HGI on Mar 11, 2024
Dear Eman,Thank you for taking a moment to share your experience. We are thrilled to see you have had a wonderful experience. Our team works very hard to provide all our guests with the perfect stay! If there is ever anything we can do to further enhance your next stay with us, please do not hesitate to ask. We look forward to welcoming you back to our hotel in the future.Best RegardsAseem KFront Office manager

2/10 Terrible

jessica

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from HGI on Mar 11, 2024
Dear Jessica,Please accept our sincerest apologies for the inconvenience. If you have a moment, can you please share what went wrong so that we can look into it and fix it for you. We look forward to hearing back from you.Best RegardsAseem kFront Office Manager

4/10 Poor

corly

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The hallway was noisy till almost 11 and the guest as soon as we get out of the elevator and in our room the guest is eating and they all setting in the hallway, parent and their teenage kids, i think they had a tournament somewhere but i couldn't believed seeing this. i contacted the front desk but no one answer the call, and no one also call our room back poor services and management. The cable not much show to choose. We didnt book this place again went back to Edmonton for holiday for 3 days we book another hotel.
Stayed 1 night in Feb 2024
Response from HGI on Mar 7, 2024
Dear Corly,Please accept our sincerest apologies for the inconvenience.Usually when teams stay at our hotel we have quiet hours after which we have our staff take round of the hotel to make sure there is no noise. I apologize, it was missed and no one answered your call. Rest assured, I will follow-up with the team and have it looked into. Regarding the tv channel, we upgraded our tv package and up to Hilton standards. If you could also share what channels you were looking for and could not find, we could have it looked into. Once again, we sincerely apologize for the inconvenience.Best RegardsAseem KFront office Manager

10/10 Excellent

jonothan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to food and everyrhing else you need while in the city ! Awesome stay!!
Stayed 1 night in Feb 2024
Response from HGI on Mar 7, 2024
Dear Jonothan,Thank you for taking a moment to share your experience. We sincerely appreciate the review as our team works very hard to exceed every guests expectations and it is very rewarding to get a positive review. I am delighted to hear you found the Hilton Garden Inn West Edmonton to your liking. If there is ever anything we can do to further enhance your next stay with us, please do not hesitate to ask. We look forward to welcoming you back to our hotel in the future.Best RegardsAseem KFront Office Manager

8/10 Good

Rhett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was a hockey tournament going on and the kids in the hotel were unbearable noise wise but that’s kind of expected, but there also wasn’t anything done about it. Other than that the hotel was great parking fantastic good area. Would go back
Stayed 2 nights in Mar 2024
Response from HGI on Mar 4, 2024
Dear Rhett, Thank you taking a moment to share your experience. With that being said, please accept our sincerest apologies for the inconvenience caused due to the noise due to the hockey teams. We really appreciate your understanding and we are glad you had an overall pleasant stay with us. We hope you will consider staying with us again.Best RegardsAseem KFront Office Manager

2/10 Terrible

Michelle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 2 nights in Feb 2024
Response from HGI on Mar 4, 2024
Hello Michelle,We apologize for the poor experience. If you have a moment, could you please share the issues that you had so that we could look into those. We hope to hear back from you.Best RegardsAseem KFront Office Manager

10/10 Excellent

kevin

Stayed 3 nights in Feb 2024
Response from Aseem on Mar 22, 2024
Thank you for taking the time to share your experience regarding your recent stay at the Hilton Garden Inn West Edmonton. We are thrilled that you enjoyed your stay and hope that you felt at home during your time here. Please let us know if there is anything we could have done better during your stay as customer satisfaction is our number one priority. Once again, thank you for your feedback and for choosing the Hilton Garden Inn West Edmonton. We look forward to seeing you on your next trip to Edmonton.

8/10 Good

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice room ,super comfortable bed and noon check out was good ..fair price too
Stayed 1 night in Feb 2024
Response from Aseem on Feb 28, 2024
Thank you for taking a moment to share your experience. We sincerely appreciate the review as our team works very hard to exceed every guest's expectation and it is very rewarding to get a positive review. I am delighted to hear you found the Hilton Garden Inn West Edmonton to your liking. If there is ever anything we can do to further enhance your next stay with us, please do not hesitate to ask.

8/10 Good

Mariella Gaveriel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good place
Stayed 1 night in Feb 2024
Response from Aseem on Feb 28, 2024
Thank you for taking a moment to share your experience. I am happy to hear that we were able to exceed your expectations. We are very blessed with a fantastic team here that enjoys coming to work each day and working alongside great team members and guests. It was a pleasure being your host. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond for my Brother’s special needs. They were very helpful and polite. The accessibility room was exactly what we needed and I hope they don’t update the beds do a box base as we had to use a lift and the bed that was in there worked perfectly!! I stayed in the king suite and it was fabulous!! Thank you !
Stayed 2 nights in Jan 2024
Response from Aseem on Feb 9, 2024
Thank you for taking a moment to share your experience. I am happy to hear that we were able to exceed your expectations. We are very blessed with a fantastic team here that enjoys coming to work each day and working alongside great team members and guests. It was a pleasure being your host. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aseem on Feb 3, 2024
Thank you for taking the time to share your experience regarding your recent stay at the Hilton Garden Inn West Edmonton. We are thrilled that you enjoyed your stay and hope that you felt at home during your time here. Please let us know if there is anything we could have done better during your stay as customer satisfaction is our number one priority. Once again, thank you for your feedback and for choosing the Hilton Garden Inn West Edmonton. We look forward to seeing you on your next trip to Edmonton.

10/10 Excellent

Dorrin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good
Stayed 2 nights in Jan 2024
Response from Aseem on Jan 27, 2024
Thank you for taking a moment to share your experience. We sincerely appreciate the review as our team works very hard to exceed every guest's expectation and it is very rewarding to get a positive review. I am delighted to hear you found the Hilton Garden Inn West Edmonton to your liking. If there is ever anything we can do to further enhance your next stay with us, please do not hesitate to ask.

8/10 Good

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HGI on Jan 24, 2024
Dear Frank,Thank you for taking a moment to share your experience. We sincerely appreciate the review as our team works very hard to exceed every guests expectations and it is very rewarding to get a positive review. I am delighted to hear you found the Hilton Garden Inn West Edmonton to your liking. If there is ever anything we can do to further enhance your next stay with us, please do not hesitate to ask. We look forward to welcoming you back to our hotel in the future.Best RegardsAseem KFront Office Manager

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As I needed an accessible room for my brother who is in a wheelchair, they were the only hotel that was able to meet our needs, Their accessible room was excellent!! Lots of room.. the beds were able to accommodate the lift! I hope they never change to the boxed beds, my room the king suite was excellent as well, very comfortable! Both rooms were clean!! The staff was amazing, helped with all my questions before I arrived, handled the lift delivery and went above and beyond to help us!! Thank you so very much, I will definitely stay there again!
Stayed 2 nights in Jan 2024
Response from HGI on Jan 24, 2024
Dear Amanda,Thank you for taking a moment to share your experience. We sincerely appreciate the review as our team works very hard to exceed every guests expectations and it is very rewarding to get a positive review. I am delighted to hear you found the Hilton Garden Inn West Edmonton to your liking. If there is ever anything we can do to further enhance your next stay with us, please do not hesitate to ask. We look forward to welcoming you back to our hotel in the future.Best RegardsAseem KFront Office Manager

6/10 Okay

Tyler

Business traveller
Liked: Staff & service, amenities
The service and every interaction with the staff was great. The bed wasn’t particularly comfortable and the sheets pretty rough.
Stayed 1 night in Jan 2024
Response from HGI on Jan 24, 2024
Dear Tyler,Thank you for taking a moment to share your experience. We sincerely appreciate the review and with that being said, please accept our sincerest apologies for the inconvenience caused due to the bed and the linens. Rest assured, I will share your feedback with the Housekeeping staff and have it looked into. We hope you will consider staying with us again.Best RegardsAseem KFront Office Manager

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HGI on Jan 17, 2024
Sear Terrence,Thank you for taking a moment to share your experience. We sincerely appreciate the review as our team works very hard to exceed every guests expectations and it is very rewarding to get a positive review. I am delighted to hear you found the Hilton Garden Inn West Edmonton to your liking. If there is ever anything we can do to further enhance your next stay with us, please do not hesitate to ask. We look forward to welcoming you back to our hotel in the future.RegardsAseem KFront Office Manager

10/10 Excellent

Terrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel, the staff really make you feel at home! the lounge and restaurant are top notch with fun and friendly staff.
Stayed 1 night in Jan 2024
Response from HGI on Jan 24, 2024
Dear Terrence,Thank you for taking a moment to share your experience. We sincerely appreciate the review as our team works very hard to exceed every guests expectations and it is very rewarding to get a positive review. I am delighted to hear you found the Hilton Garden Inn West Edmonton to your liking. If there is ever anything we can do to further enhance your next stay with us, please do not hesitate to ask. We look forward to welcoming you back to our hotel in the future.Best RegardsAseem KFront Office Manager

2/10 Terrible

Maurice

Disliked: Amenities
First of all the safe in the room didn’t work the hot tub jets didn’t work the coffee machine didn’t work
Stayed 2 nights in Dec 2023
Response from Aseem on Feb 3, 2024
Thank you for taking the time to share your experience regarding your recent stay at the Hilton Garden Inn West Edmonton. We are sorry to see that your overall stay was not good but hope that you felt at home during your time with us. Thank you for bringing your concerns to our attention and I am glad that front desk agent offered a discount on first night for the inconvenience caused. I have passed this on to our maintenance team so that they may look into this issue and conduct any necessary repairs. We apologize if this caused you any inconvenience while you were here. In future, please do not hesitate to contact the front desk with any maintenance concerns so that we may address them immediately for you. Once again, thank you for sharing rankings and for choosing the Hilton Garden Inn West Edmonton. We hope to have the opportunity to welcome you back again the next time you are in Edmonton.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HGI on Jan 17, 2024
Dear Veronica,Thank you for taking a moment to share your experience. We sincerely appreciate the review as our team works very hard to exceed every guests expectations and it is very rewarding to get a positive review. I am delighted to hear you found the Hilton Garden Inn West Edmonton to your liking. If there is ever anything we can do to further enhance your next stay with us, please do not hesitate to ask. We look forward to welcoming you back to our hotel in the future.RegardsAseem KFront Office Manager

8/10 Good

Leandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HGI on Jan 17, 2024
Dear Leandra,Thank you for taking a moment to share your experience. We sincerely appreciate the review as our team works very hard to exceed every guests expectations and it is very rewarding to get a positive review. I am delighted to hear you found the Hilton Garden Inn West Edmonton to your liking. If there is ever anything we can do to further enhance your next stay with us, please do not hesitate to ask. We look forward to welcoming you back to our hotel in the future.RegardsAseem KFront Office Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2023
Response from HGI on Jan 24, 2024
Dear Guest,Thank you for taking a moment to share your experience. We sincerely appreciate the review as our team works very hard to exceed every guests expectations and it is very rewarding to get a positive review. I am delighted to hear you found the Hilton Garden Inn West Edmonton to your liking. If there is ever anything we can do to further enhance your next stay with us, please do not hesitate to ask. We look forward to welcoming you back to our hotel in the future.Best RegardsAseem KFront Office Manager

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HGI on Jan 17, 2024
Dear Terrence,Thank you for taking a moment to share your experience. We sincerely appreciate the review as our team works very hard to exceed every guests expectations and it is very rewarding to get a positive review. I am delighted to hear you found the Hilton Garden Inn West Edmonton to your liking. If there is ever anything we can do to further enhance your next stay with us, please do not hesitate to ask. We look forward to welcoming you back to our hotel in the future.RegardsAseem KFront Office Manager

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HGI on Jan 17, 2024
Dear Tammy,Thank you for taking a moment to share your experience. We sincerely appreciate the review as our team works very hard to exceed every guests expectations and it is very rewarding to get a positive review. I am delighted to hear you found the Hilton Garden Inn West Edmonton to your liking. If there is ever anything we can do to further enhance your next stay with us, please do not hesitate to ask. We look forward to welcoming you back to our hotel in the future.RegardsAseem KFront Office Manager

6/10 Okay

Scott

Business traveller
I would say it met my expectations but not above. There’s some wear and tear and even a little thing like a bottle cap from the previous guests next to the tv stand. Makes you wonder about the cleaning. Staff at the front counter did her job…
Stayed 1 night in Dec 2023
Response from HGI on Jan 24, 2024
Dear Scott,Please accept our sincerest apologies for the inconvenience caused to you. I want to assure you that we take all guest complaints very seriously and rest assured, I have shared your feedback with the housekeeping manager and he is investigating this further. We hope you will consider staying with us again.Best RegardsAseem Kfront Office Manager

6/10 Okay

Cindell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really hated that there was someone slipping food flyers under the door. It was creepy. We were there for one night. And we had three of them. I spent 188 a night for that room. I would have expected something like that from a 59 a night room. That kinda ruined the whole hotel experience as my friend and I were uncomfortable
Stayed 1 night in Dec 2023
Response from HGI on Jan 24, 2024
Dear Cindell,Please accept our sincerest apologies for the inconvenience caused to you. I want to assure you that we take all guest complaints and concerns very seriously and make sure they are all investigated and resolved. I have brought your concerns to the attention of the management team and we will make sure we being a stop to the flyer issues. We hope you will consider staying with us again.Best RegardsAseem KFront Office Manager

2/10 Terrible

Cheryl

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HGI on Nov 30, 2023
Dear Cheryl,Please accept our sincerest apologies for the poor experience. We would really appreciate if you share the issues you faced during your stay and if anything was done by our staff. We hope you will give us another opportunity to serve you in the future.Best RegardsAseem K

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Nov 2023
Response from HGI on Nov 30, 2023
Dear Brian,Thank you for taking a moment to share your review, we really appreciate it. We look forward to welcoming you back at the hotel.Best RegardsAseem Kfront Office Manager

6/10 Okay

Patricia

The room was near an elevator so it was very noisy all day even overnight.
Stayed 1 night in Nov 2023
Response from HGI on Nov 24, 2023
Dear Patricia,Please accept our sincerest apologies for the inconvenience. We wish you would have shared your concern with us and we would have offered a room change immediately.We hope you will give us another opportunity and consider staying with us again.Aseem KFront Office Manager

10/10 Excellent

Anette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HGI on Nov 15, 2023
Dear Anette,Thank you for the wonderful review, we really appreciate it. We are glad you had an overall pleasant stay with us. We hope to welcome you back at the hotel.Best RegardsAseem KFront Office Manager