We booked this condo for thanksgiving this year with our family, 4 adults and 2 toddlers for 5 nights (thurs through tues). The overall space of the condo is great. Having separation between the kids and the master bedroom was amazing. The master is on the far left of the condo and the other bedrooms down the hallway on the right. The kitchen has everything you need for daily living. Our biggest issue with our stay is that we tried contacting the property manager a few times (via app and text), once about having no hand soap and garbage bags and never received a response. We did end up getting a delivery that afternoon after we had already purchased more bags and soap as we heard no response. The second time was the next day, we had run out of toilet paper and there was no kleenex (we were given 1.5 rolls per bathroom) and I had texted again to see if anyone was available or if we should just run out and buy some ourself (it was thanksgiving day so we figured it may be tough to get someone) we never received an answer from the property manager. We went out and bought a pack that sustained us until our checkout on Tuesday. The overall condo cleanliness was very good, however the heated floors were not working (the buttons on the wall in both bathrooms did not function) and there were burnt out lights in the spare bath and spare queen bedroom. After our checkout we had realized my son had left his teddy bear in the sheets, upon asking the property manager to check in the laundry room after cleaning the sheets or under the bed we received the response "You cant fold a teddy bear into the sheets and not notice." Upon talking to another associate (given to us by the property manager as I continued to beg for one more look) they were able to locate the teddy bear and we had a friend pick it up. The second contact we talked to was very nice and understood the urgency in having one last check for my sons teddy bear. Overall we enjoyed our stay but the lack of customer service was disappointing for the amount we payed for a luxury condo.