Title: Pachamaya Holistic Wellness - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Pachamaya Holistic Wellness & Spa Adults-only hotel with a fitness center and spa services ![Outdoor pool, open 8:00 AM to 9:00 AM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/7be3e9db.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Executive Suite, 1 King Bed](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/84830709.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Grand Room](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/10c0cc9e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/a709cbee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/33d70373.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Downtown Cancun's Pachamaya Suites, Wellness Spa, Retreats offers a complete escape with an 18-hole golf course, Thai massage, and aromatherapy. Enjoy Chamana restaurant, an art gallery, designer stores, and an outdoor pool with complimentary cabanas. VIP Access 8.8 Excellent ## Popular amenities - - Breakfast available - Gym - Pet-friendly - Pool - Laundry VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=96962458&PinnedHotelID=96962458&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=96962458&PinnedHotelID=96962458&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 8 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=96962458&PinnedHotelID=96962458&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=96962458&PinnedHotelID=96962458&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=96962458&PinnedHotelID=96962458&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=96962458&PinnedHotelID=96962458&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=96962458&PinnedHotelID=96962458&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=96962458&PinnedHotelID=96962458&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 8 of 8 rooms ![Deluxe Studio Suite](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/084033f4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio Suite 8.8 Excellent 3 reviews ### Highlights Individually furnished Individually decorated Air conditioning Separate bedroom Private bathroom Free bottled water Eco-friendly cleaning supplies In-room massage - 323 sq ft - Sleeps 3 - 1 King Bed and 1 Double Futon ![Deluxe Quadruple Room](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/b096a5a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Quadruple Room 8.0 Very good 2 reviews ### Highlights Individually furnished Individually decorated Air conditioning Blackout drapes/curtains Separate bedroom Private bathroom Free bottled water Eco-friendly cleaning supplies - 323 sq ft - Sleeps 4 - 1 Queen Bed and 1 Large Twin Bunk Bed ![Family Room, Multiple Beds](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/7571cc90.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Multiple Beds 8.6 Excellent 4 reviews ### Highlights Individually furnished Individually decorated Air conditioning Separate bedroom Free bottled water Eco-friendly cleaning supplies In-room massage Wardrobe or closet - 355 sq ft - Sleeps 8 - 4 Twin Bunk Beds ![Grand Room](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/10c0cc9e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Room ### Highlights Individually furnished Individually decorated Air conditioning Separate bedroom Private bathroom Free bottled water Eco-friendly cleaning supplies In-room massage - 344 sq ft - Sleeps 5 - 1 King Bed and 1 Twin Bunk Bed ![Grand Double Room](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/af443e28.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Double Room 8.0 Very good 1 review ### Highlights Individually furnished Individually decorated Air conditioning Separate bedroom Private bathroom Free bottled water Eco-friendly cleaning supplies In-room massage - 355 sq ft - Sleeps 6 - 1 King Bed and 2 Twin Bunk Beds ![1 bedroom, individually decorated, individually furnished, bed sheets](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/7138720b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Individually furnished Individually decorated Air conditioning Separate bedroom Private bathroom Free bottled water Eco-friendly cleaning supplies In-room massage - 355 sq ft - Sleeps 2 - 1 King Bed ![Executive Suite, 1 Double Bed](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/03aa232f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 Double Bed ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Separate bedroom Private bathroom Free bottled water Eco-friendly cleaning supplies - 355 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ![Executive Suite, 1 King Bed](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/d7d4a36c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 King Bed 10.0 Exceptional 2 reviews ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Separate bedroom Private bathroom Free bottled water Eco-friendly cleaning supplies - 355 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ## You may also like Ad ![4 outdoor pools, free cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 2,367 reviews CA $157 CA $196 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Cancun-Hotels-The-Westin-Resort-Spa.h100.Hotel-Information?chkin=2025-11-16&chkout=2025-11-17&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=bdc456b8-e6b0-47c1-821c-bef195e31f36&top_cur=CAD) Ad ![Property amenity](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/13000/12937/36d98b9b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### InterContinental Presidente Cancun Resort by IHG Zona Hotelera - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Pachamaya.h96962458.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Pachamaya.h96962458.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.16367%2C-86.82279&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=9bAgQAveOmXaUr_hbH1SVeCj68w=) Av Uxmal, Lote 19, Cancun, QROO, 77500 #### What's nearby - Las Palapas Park - 6 min walk - 0.6 km - Plaza 28 - 17 min walk - 1.5 km - Puerto Cancun Marina Town Center - 19 min walk - 1.6 km - Plaza Las Americas - 5 min drive - 2.2 km - Ultramar Ferry Puerto Juárez - 13 min drive - 3.9 km #### Getting around - Cancun Intl. Airport (CUN) - 20 min drive #### Restaurants - ‪Temakita - ‬6 min walk - ‪The Healthy Place - ‬3 min walk - ‪Taqueria Coapeñitos - ‬4 min walk - ‪Mi Rinconcito Colombiano - ‬6 min walk - ‪Zereno Cafe - ‬3 min walk ## About this property ### Pachamaya Holistic Wellness & Spa Upscale hotel near Puerto Cancun Marina Town Center At Pachamaya Holistic Wellness & Spa, you can look forward to an adjacent golf course, a terrace, and an art gallery on site. Tee up with amenities like a golf clubhouse and golf caddies at this hotel. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a deep-tissue massage, a body treatment, or hydrotherapy. Be sure to enjoy a meal at Chamana, the on-site restaurant. Pilates classes and yoga classes are offered at the gym; Pachamaya Holistic Wellness & Spa also has designer stores on site, a garden, and dry cleaning/laundry services. In addition to car rentals on site, guests can connect to free WiFi in public areas. You'll also enjoy perks such as: - An outdoor pool along with sun loungers and pool umbrellas - Free self parking - Cooked-to-order breakfast (surcharge), airport pick-up service (surcharge), and beach towels - 1 meeting room, golf cart on site, and an electric bike charging station Room features All guestrooms are individually furnished, and feature comforts such as air conditioning, in addition to amenities like free bottled water. Other conveniences in all rooms include: - Showers and shampoo - Wardrobes/closets, eco-friendly cleaning products, and housekeeping ## Similar properties ![4 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/1000000/10000/100/100/ff4dcd76.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 2,367 reviews CA $157 CA $196 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=100&PinnedHotelID=100&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/102000000/101930000/101923300/101923250/4967b708.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Akuazul Resorts Adults Only Zona Hotelera - Pool - Breakfast included - Free WiFi - Restaurant 8.0 Very good 979 reviews CA $209 CA $259 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=101923250&PinnedHotelID=101923250&HadPinnedHotel=true®ionId=-1&adults=2) ![Couples treatment rooms, body treatments, deep-tissue massages](https://images.trvl-media.com/lodging/71000000/70140000/70134700/70134699/557f9b9b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hive Cancun by G Hotels Cancun - 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Pool - Pet-friendly - Free WiFi - Restaurant 8.6 Excellent 763 reviews CA $117 CA $148 total includes taxes & fees Nov 15 - Nov 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=9534224&PinnedHotelID=9534224&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/10000000/9790000/9785600/9785512/1d365880.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suites Malecon Cancun Downtown Cancun - Pool - Parking included - Free WiFi - Air conditioning 8.0 Very good 1,022 reviews CA $80 CA $106 total includes taxes & fees Nov 15 - Nov 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=9785512&PinnedHotelID=9785512&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour airport pick-up shuttle on request for a surcharge - Area shuttle (surcharge) up to 100 km - 24-hour train station pick-up and drop-off shuttle (surcharge) - Train station shuttle on request - Beach shuttle (surcharge) - Bus station shuttle (surcharge) - Casino shuttle (surcharge) - Cruise terminal shuttle (surcharge) - Ferry terminal shuttle (surcharge) - Shopping center shuttle (surcharge) - Theme park shuttle (surcharge) - Onsite parking available only on request - Free uncovered self parking on site - Wheelchair-accessible van parking available ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: MXN 350 to 500 per person - A restaurant - Coffee and tea in common areas ### Restaurants on site - Chamana ### Things to do - 18-hole adjacent golf course - Art gallery - Books - Designer stores - Games - Golf caddies - Golf carts - Golf clubhouse - Gym - Music library - Optional golf privileges - Outdoor pool - Pilates classes - Scooter/moped rentals - Shopping - Yoga classes ### Conveniences - Limited-hour front desk - Luggage storage - Safe at front desk - Shared refrigerator - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (on request) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Coworking space - Meeting room ### Outdoors - Beach towels - Garden - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Spa - 2 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hydrotherapy - In-room massages - Manicures/pedicures - Outdoor treatment areas - Prenatal massages - Reflexology - Sports massages - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Accessible bus station shuttle - Accessible train station shuttle - Lever door handles - Upper floors accessible by stairs only - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible van parking ### More - At least 80% lighting from LEDs - At least 80% of food locally-sourced - Communal living room - Eco-friendly cleaning products used - Electric bike charging - Local artist showcase - Locally-owned and organized tours and activities - Smoking not allowed - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Food and drink - Free bottled water ### More - Air conditioning - Cleaning products are eco-friendly - Individual decor - Individual furnishings - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 10:00 PM Late check-in subject to availability Minimum check-in age: 21 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the cruise terminal, ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation The front desk is open daily from 7:00 AM - 10:00 PM Front desk staffed during limited hours If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets stay free Service animals are welcome, and are exempt from fees Welcoming dogs and cats only Food and water bowls are available ### Children and extra beds This property welcomes adults only ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cash deposit: MXN 500 per accommodation, per stay We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 350 to 500 per person - Airport shuttle fee: MXN 750 per vehicle (maximum occupancy 10) - Pet deposit: MXN 500 per stay - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve onsite parking This property accepts credit cards, debit cards, and cash Long-term renters welcome This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher and a first aid kit ### We should mention This property does not have elevators Pool access available from 8:00 AM to 9:00 AM Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Alcohol is not served at this property A car is not required for transportation to and from this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Pachamaya Pachamaya Holistic Wellness & Pachamaya Suites Wellness Spa Retreats Pachamaya Holistic Wellness & Spa Hotel Pachamaya Holistic Wellness & Spa Cancun Pachamaya Holistic Wellness & Spa Hotel Cancun ## Frequently asked questions ### Does Pachamaya Holistic Wellness & Spa have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 AM. ### How much does it cost to stay at Pachamaya Holistic Wellness & Spa? > As of Nov 7, 2025, prices found for a 1-night stay for 2 adults at Pachamaya Holistic Wellness & Spa on Nov 16, 2025 start from CA $72.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cancun-Hotels-Pachamaya.h96962458.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Pachamaya Holistic Wellness & Spa pet-friendly? > Yes, cats and dogs are allowed at this property. There's a deposit of MXN 500 per stay. Service animals are exempt from fees. ### How much is parking at Pachamaya Holistic Wellness & Spa? > Self parking is free at this property. ### What time is check-in at Pachamaya Holistic Wellness & Spa? > Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours. ### What time is check-out at Pachamaya Holistic Wellness & Spa? > Check-out is at noon. ### Does Pachamaya Holistic Wellness & Spa provide a shuttle to the airport? > Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of MXN 750 per vehicle applies. ### Where is Pachamaya Holistic Wellness & Spa located? > Located in Downtown Cancun, this spa hotel is within 1 mi (2 km) of Benito Juarez Municipal Building and Puerto Cancun Marina Town Center. Las Palapas Park and Mercado 23 are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Pachamaya Holistic Wellness & Spa Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 61 8 - Good 24 6 - Okay 6 4 - Poor 4 2 - Terrible 3 ### 9.0/10 Cleanliness ### 9.4/10 Staff & service ### 8.6/10 Amenities ### 8.8/10 Property conditions & facilities ### 9.2/10 Eco-friendliness ### 10/10 Excellent #### Jorge Feb 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved the staff and the facilities. Excellent! ##### Jorge Stayed 1 night in Jan 2025 ### 8/10 Good #### BIK FUN Mar 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staffs in front desk are super friendly and helpful. Air conditioning is good. It will be good if the hot water switch marked. ##### BIK FUN Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Andrew Nov 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet feeling of seclusion amid the near downtown area. Breakfast was excellent. Room was spacious and clean. ##### Andrew Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Tania Dec 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities everything was perfect ##### Tania Stayed 1 night in Dec 2024 ### 8/10 Good #### Normand Jan 12, 2025 Liked: Amenities The room was goof quality/price ##### Normand Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Chelsea Jan 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We will be back ##### Chelsea Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Bruna Mar 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was very kind all the time, there was always someone to help available. The pool and yoga class were also quite nice, exceeding expectations. Matters was a bit hard for my taste but still ok. It would be nice if they could improve the shower heads. It was hard for someone not too tall to shower because most of the water was aimed at the wall, and without washing the hair, it was impossible to stand straight. If the heads were adjustable, it would be a huge improvement. I would still totally recommend this stay, hoping to go back soon! ##### Bruna Stayed 3 nights in Mar 2025 ### 2/10 Terrible #### david Jan 10, 2025 Disliked: Staff & service, property conditions & facilities, room comfort #### STAY AWAY!!!! Horrible bed, Horrible pillows, no blankets, no TV Hotel claims 4 stars but it would be generous to give it "1" We left after the first day but hotel refused to refund us for day we decided not to stay. ##### david Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Geoff Jan 25, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing refuge in the city! Don't hesitate - book Pachamaya if you can. I was lucky to stay here before they were fully open, and the owners have an amazing vision for this spot. You can tell how much they care, and their staff care just as much. It's peaceful, relaxing, and well-appointed, with thoughtful extra touches. Lots of great common space, and I had a hard time leaving the pool / hot tub area. Convenient location in the historic original neighbourhood. If I'm ever back to Cancun, I'll be back to Pachamaya. ![](https://a.travel-assets.com/ugc/hotel-reviews/803BB42A196B37911A2F1D50E35FC84FDF180F511706321844968.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/19A8A69C3423ACBE31E48D2CF956592E5C46390D1706321845434.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DE5CFC8F31CC67CE9B2D2F0D921BC337A52E79C91706321845671.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/87275D4E0A21ABC20352116BDB771445A4B920681706321845851.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Geoff Stayed 3 nights in Jan 2024 ### 4/10 Poor #### grace Oct 24, 2024 Liked: Staff & service Disliked: Amenities, property conditions & facilities This was a last minute booking due to a very dirty and dangerous hotel we book the last night before our return flight. The girl at the front desk was very nice and friendly. The room itself was spacious and clean, however there were not blankets, no good pillows, and the mattress need to be change. They were bend in the .middle and rock as a rock. ##### grace Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Mindy Mar 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hidden little GEM The people who work at are AMAZING! They are extremely friendly and went above and behind. Initially we were only going to stay for 1 night, but ended up staying 3 nights. It was very chill and quiet. We enjoyed the pool area, although the hot tub was not heated, so that was unfortunate. We got massages, facials and did one of their sound baths. All were amazing, however during the sound bath, we could hear the front receptionist talking with other guests, which was disruptive. The food was delicious in the restaurant and the lattes, were mouth watering! We didn’t realize it was a hostel until day 2. We got to meet some wonderful guests! It was close to many things, and made getting around easy. We did have a car, and were able to park for free right in front. The room (#5) was large and came with 2 private twin bunks and 1 double sized bed. The first night, I slept on the double and it was EXTREMELY uncomfortable, so I decided to give the bunk a try. It was MUCH more comfortable and I actually really liked the curtains on it! Overall, I would definitely stay here again! ![](https://a.travel-assets.com/ugc/hotel-reviews/710906E8EC76E2A89DC5779D938DB535AF7C82801742615712028.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E90B8ADFAC7D1B112DB84E47AEC817EF19FC8A1F1742615711680.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/EE663928277EF3AA8E597BDA818D47CC486F41161742615710056.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/CBAD968FA5AF80BD3A52DEE1F3970FFCB20E47201742615702008.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mindy Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Adrian Oct 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I recently had the most transformative experience at Pachamaya, a sanctuary for the mind, body, and soul. From the moment I arrived, I was enveloped in an atmosphere of calm and serenity. Every aspect of this retreat is carefully designed to promote deep relaxation and healing. The wellness treatments, from rejuvenating massages to holistic therapies, were truly life-changing. Each session felt like a journey toward inner peace, expertly guided by caring professionals who intuitively knew what my body needed. The peaceful surroundings, combined with the gentle, nurturing environment, allowed me to fully disconnect from the stresses of everyday life and reconnect with myself. The personalized approach of the staff made me feel valued and understood. The retreat not only nourished my physical well-being but also touched my spirit, offering clarity and a renewed sense of purpose. Whether you're seeking relaxation, healing, or a profound reset, Pachamaya offers an experience that leaves you feeling whole, balanced, and inspired. I left feeling lighter, more aligned, and with a profound sense of gratitude for the care and intention that went into every detail. This retreat is not just a getaway—it’s a path to true wellness. I cannot wait to return! ##### Adrian Stayed 17 nights in Sep 2024 ### 6/10 Okay #### Amabel Jan 15, 2025 Disliked: Cleanliness, room comfort #### Cockroaches and terrible customer service After arriving from a very long 11hr flight it took us ages to find the property because it is listed on two different locations depending on which map app you use. On arrival, we were told we had mistakenly booked for 1 guest in 1 room instead of 2 guests in 1 room. This was my mistake but the lady at the front desk proceeded to spend 10 minutes chatting to someone on the phone about it and then eventually charged us an extra fee. I would have been fine with this but the room rate was the same online for 1 or 2 guests, so not sure why this extra fee was necessary and even if it was - couldn’t we have sorted it out on checkout when we weren’t clearly exhausted?? The room we were given didn’t look like the pictures and there were cockroaches in the outdoor corridors and stairwell leading to our room (the door had a huge gap underneath so I’m not sure what would stop the roaches from coming into the room also). The only positive was the pool area was nice but unfortunately we didn’t get time to use it. Would not return. ##### Amabel Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Aminata Nov 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities Je recommande l’hôtel l’endroit est parfait ##### Aminata Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Jovan Oct 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved everything about this stay/ room/ staff. ![](https://a.travel-assets.com/ugc/hotel-reviews/e45f7186-47ef-44a5-b650-e601e154af49-1761426343269.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/30d8f590-a39c-4804-9831-d53d6f65af83-1761426345166.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jovan Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Elizabeth Leon Oct 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities El personal es muy amable y nos apoyaron en todo ##### Elizabeth Leon Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Katherine Sep 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities It was an amazing experience! ##### Katherine Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Jessica Sep 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Clean room lovely staff ##### Jessica Stayed 4 nights in Jul 2025 ### 2/10 Terrible #### Elizabeth Aug 13, 2025 Disliked: Amenities, property conditions & facilities I booked the property because of the wellness activities but I wasn't able to do that. They were not transparent about the location of their rooms before booking, the Executive king room is located in another street opposite the main building and had no amenities asides a small pool, there is no complementary water asides a water dispenser located at the entrance, if you need to get bottled water, you have to pay for it. There is also no complementary snacks (Not that I cared so much about it, but it would have been a nice to have), also they do not provide breakfast, you have to pay to get breakfast (about 250MXN), wellness activities are also not pocket friendly. I got in by 12pm and the reception said I couldn't check in, that I had to wait until 3pm which was fine by me. I said I was going to go out and come back in when they were done preparing the room, the lady asked for my contact and said they will inform me when the room was ready, I received no confirmation, I had to check back with them around 8pm and eventually checked in. They were also going to charge me 20 USD for putting makeup stains in an old towel which I found really absurd. You are basically paying to sleep in a room, nothing else is attached. ##### Elizabeth Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Alina Jul 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay The best staff! Great location and rooms are clean and comfortable. Totally recommended the place ##### Alina Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### Gabriel Jul 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good! ##### Gabriel Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### Carlos Jul 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente! El lugar esta muy bien ubicado, muy limpio y el servicio es muy bueno!!! ##### Carlos Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Danielle Jul 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everyone was friendly! So quiet and peaceful. ##### Danielle Stayed 4 nights in Jun 2025 ### 8/10 Good #### Mikael Jun 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a great experience at this hotel. The staff was really friendly from the beginning. Here are some positive notes: The massage service was amazing and affordable. We rented a car and everything was nearby, at a 10min driving distance. There was also a gym nearby (evolve) which is not even a 5 minute walk. A lot of restaurant options as well near the hotel. Here were some points where there is room for improvement: In the pictures prior to renting the room, we saw a fridge but in our room there wasn’t any (deluxe studio king bed room). No iron in the room for the clothes (but can ask the reception for it, need to hand it back once done using) and no TV (makes sense as it is a wellness hotel, ideal for relaxing) ##### Mikael Stayed 4 nights in Jun 2025 ### 8/10 Good #### Catherine Apr 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La chambre très bien et propre. Dommage pour le bruit de la circulation et la maintenance nous a réveillé à 4h du matin pour une fuite de pompe à la piscine. ##### Catherine Stayed 1 night in Apr 2025 ## Expedia's Latest Trends ### Hotels > [The Grand Oasis Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Grand-Oasis-Cancun-All-Inclusive.h64052.Hotel-Information) > > [Crown Paradise Club Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Crown-Paradise-Club-Cancun-All-Inclusive.h9465.Hotel-Information) > > [Dreams Sands Cancun Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Sands-Cancun-Resort-Spa.h8393330.Hotel-Information) > > [Sunscape Cancun All-Inclusive Resort & Spa by Hyatt](https://www.expedia.ca/Cancun-Hotels-Sunscape-Cancun-Resort-Spa-All-Inclusive.h28108.Hotel-Information) > > [Hyatt Zilara Cancun - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hyatt-Zilara-Cancun-Adults-Only-All-Inclusive.h1635542.Hotel-Information) > > [Occidental Tucancún All Inclusive](https://www.expedia.ca/Cancun-Hotels-Occidental-Tucancun-All-Inclusive.h21544.Hotel-Information) > > [Hard Rock Hotel Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hard-Rock-Hotel-Cancun.h5279045.Hotel-Information) > > [Temptation Cancun Resort All Inclusive - Adults Only](https://www.expedia.ca/Cancun-Hotels-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h17310768.Hotel-Information) > > [Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Cancun-Soul-Resort-Spa-Adults-Only-All-Inclusive.h69562378.Hotel-Information) > > [Hilton Cancun Mar Caribe All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun-Mar-Caribe-All-Inclusive-Resort.h41491098.Hotel-Information) > > [Hyatt Ziva Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information) > > [Hotel NYX Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hotel-NYX-Cancun-All-Inclusive.h19336096.Hotel-Information) > > [Sandos Cancún All Inclusive - Adults Only](https://www.expedia.ca/Cancun-Hotels-Sandos-Cancun-All-Inclusive.h4892414.Hotel-Information) > > [Le Blanc Spa Resort Cancun - Adults Only - All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Le-Blanc-Spa-Resort-Cancun-Adults-Only-All-Inclusive.h27301.Hotel-Information) > > [Wyndham Grand Cancun All Inclusive Resort & Villas](https://www.expedia.ca/Cancun-Hotels-Wyndham-Grand-Cancun-All-Inclusive-Resort-Villas.h2203.Hotel-Information) > > [Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only](https://www.expedia.ca/Cancun-Hotels-Royalton-CHIC-Suites-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h24318436.Hotel-Information) > > [Iberostar Selection Coral Cancún - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Coral-Level-At-Iberostar-Selection-Cancun-Adults-Only-All-Inclusive.h28763088.Hotel-Information) > > [Iberostar Selection Cancún - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Iberostar-Selection-Cancun-All-Inclusive.h4592689.Hotel-Information) > > [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) > > [Paradisus Cancún – All Inclusive](https://www.expedia.ca/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) > > [Hotel Riu Palace Peninsula - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Peninsula-All-Inclusive.h4862726.Hotel-Information) > > [Live Aqua Cancun - Adults Only - All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Live-Aqua-Beach-Resort-Cancun-All-Inclusive-Adults-Only.h1140762.Hotel-Information) > > [Grand Fiesta Americana Coral Beach Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Grand-Fiesta-Americana-Coral-Beach-Cancun-All-Inclusive.h12689.Hotel-Information) > > [Seadust Cancún All Inclusive Family Resort](https://www.expedia.ca/Cancun-Hotels-Seadust-Cancun-All-Inclusive-Family-Resort.h1579645.Hotel-Information) > > [Occidental Costa Cancún All Inclusive](https://www.expedia.ca/Cancun-Hotels-Occidental-Costa-Cancun-All-Inclusive.h197382.Hotel-Information) > > [Hotel Riu Caribe - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Caribe-All-Inclusive.h522221.Hotel-Information) > > [Grand Park Royal Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Grand-Park-Royal-Cancun-All-Inclusive.h19878.Hotel-Information) > > [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > > [Oleo Cancun Playa All Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Oleo-Cancun-Playa-All-Inclusive-Boutique-Resort.h16419073.Hotel-Information) > > [Hotel Riu Palace Las Americas - Adults Only- All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Las-Americas-All-Inclusive-Adults-Only.h1087294.Hotel-Information)