Title: Na Balam Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Na Balam Hotel Beach hotel with outdoor pool, near North Beach ![Aerial view](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/c91e22ca.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from room](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/a315b27e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Poolside Room](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/a23a6ce5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/a98fd260.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/4f3e6495.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Na Balam Hotel, located in the heart of Centro - Supmza 001, offers a sun-kissed beach getaway with an airport shuttle and beach bar. Unwind on the white sand beach or by the outdoor pool with umbrellas while enjoying Mediterranean cuisine at Oceanvs restaurant. With free WiFi in public areas, a garden to stroll through and helpful multilingual staff at your service. 8.2 Very good ## Popular amenities - - Bar - Housekeeping - Air conditioning - Free WiFi - Restaurant ## Room options ### Check availability for these dates Tonight [Oct. 4 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 5 - Oct. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 4 of 4 rooms ![Two Bedroom Suite](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/c1f164d2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Suite ### Highlights Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Free cribs/infant beds Flat-screen TV Separate bedroom - 1119 sq ft - 2 bedrooms - Sleeps 5 - 2 King Beds ![Poolside Suite](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/68da7ead.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Poolside Suite 8.0 Very good 1 review ### Highlights Individually furnished Individually decorated Air conditioning Flat-screen TV Ceiling fan Separate bedroom Private bathroom Free bottled water - 732 sq ft - Sleeps 6 - 2 Double Beds and 1 King Bed ![Poolside Room](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/c4cbde7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Poolside Room 8.8 Excellent 32 reviews ### Highlights Individually furnished Individually decorated Air conditioning Free cribs/infant beds Flat-screen TV Separate bedroom Ceiling fan Private bathroom - 581 sq ft - Sleeps 4 - 2 Double Beds ![1 bedroom, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/b9d1a288.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Pool View - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Na-Balam-Hotel.h22975.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Na-Balam-Hotel.h22975.Hotel-Information) ## About the area Located in Centro - Supmza 001, a neighborhood in Isla Mujeres, Na Balam Hotel is near theme parks and by the ocean. La Isla Shopping Mall and Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and North Beach. Traveling with kids? Consider Garrafon Natural Reef Park, or check out an event or a game at Beto Avila Baseball Stadium. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ecotours nearby. [Visit our Isla Mujeres travel guide](https://www.expedia.ca/Isla-Mujeres.dx7925) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.26141%2C-86.74940&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=qiVrSjqkdX7uIff623vXr7kty9o=) Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400 ### What's nearby - North Beach - 2 min walk - 0.2 km - Miguel Hidalgo - 6 min walk - 0.6 km - Isla Mujeres Cemetery - 6 min walk - 0.6 km - Isla Mujeres Ferry Terminal - 13 min walk - 1.1 km - Dolphin Discovery - 8 min drive - 6.3 km ### Getting around - Cancun Intl. Airport (CUN) - 120 min drive ### Restaurants - ‪Stingray - ‬5 min walk - ‪Cañabar Beach Club - ‬1 min walk - ‪Snappers - ‬3 min walk - ‪Guru Beach Club & Restaurant - ‬1 min walk - ‪La cueva de la Cherna - ‬6 min walk ## About this property ### Na Balam Hotel Family-friendly hotel near North Beach Close to Isla Mujeres Ferry Terminal, Na Balam Hotel provides an airport shuttle, a beach bar, and a terrace. With amenities like beachfront dining and sun loungers, this hotel is the perfect place to soak up the sun. The on-site Mediterranean cuisine restaurant, Oceanvs, offers brunch, lunch, and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities such as a garden and a bar. Additional perks include: - An outdoor pool along with pool umbrellas - A roundtrip airport shuttle (surcharge), a front-desk safe, and beach towels - Wedding services, beach umbrellas, and smoke-free premises - A banquet hall, multilingual staff, and tour/ticket assistance - Guest reviews speak highly of the helpful staff Room features All guestrooms are individually furnished, and feature comforts such as air conditioning, as well as thoughtful touches like safes and free bottled water. Extra conveniences in all rooms include: - Showers and free toiletries - 32-inch flat-screen TVs with satellite channels - Ceiling fans and daily housekeeping ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/20000000/19370000/19369300/19369216/18cd56ca.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Izla Beach Front Hotel Isla Mujeres - Pool - All-inclusive - Spa - Parking included 8.6 Excellent 1,029 reviews CA $170 CA $211 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=19369216&PinnedHotelID=19369216&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/2000000/1540000/1537300/1537234/f0ee48f4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ixchel Beach Hotel Centro - Supmza 001 - Pool - Parking included - Free WiFi - Restaurant 9.4 Exceptional 1,005 reviews CA $292 CA $359 total includes taxes & fees Oct 27 - Oct 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=1537234&PinnedHotelID=1537234&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers](https://images.trvl-media.com/lodging/41000000/40230000/40224100/40224046/c5871a6a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Mint Resort Isla Mujeres Centro - Supmza 001 - Pool - Spa - Parking included - Free WiFi 8.0 Very good 437 reviews CA $87 CA $123 total includes taxes & fees Oct 8 - Oct 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=40224046&PinnedHotelID=40224046&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/16000000/15430000/15426600/15426505/bbba3a22.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Chichis and Charlies Beachfront Centro - Supmza 001 - Free WiFi - Restaurant - Air conditioning - Bar 8.2 Very good 458 reviews CA $118 CA $153 total includes taxes & fees Oct 21 - Oct 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=15426505&PinnedHotelID=15426505&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/46000000/45890000/45880500/45880447/d93b617a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Selina Poc Na Isla Mujeres Centro - Supmza 001 - Pool - Pet-friendly - Free WiFi - Restaurant 8.0 Very good 392 reviews CA $63 CA $81 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=45880447&PinnedHotelID=45880447&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/3000000/2240000/2232600/2232591/65f0598b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Privilege Aluxes Isla Mujeres Adults Only Centro - Supmza 001 - Pool - Hot tub - Breakfast included - All-inclusive 9.0 Wonderful 1,267 reviews CA $256 CA $315 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=2232591&PinnedHotelID=2232591&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, beach massages, beach bar](https://images.trvl-media.com/lodging/3000000/2590000/2581500/2581460/e6edd88d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Cabanas Maria del Mar Centro - Supmza 001 - Pool - Restaurant - Air conditioning - Breakfast available 8.0 Very good 1,000 reviews CA $119 CA $154 total includes taxes & fees Oct 22 - Oct 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=2581460&PinnedHotelID=2581460&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/2000000/1580000/1570400/1570382/93e01b8b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Posada Del Mar Centro - Supmza 001 - Pool - Spa - Kids pool - Parking included 7.6 Good 1,001 reviews CA $84 CA $110 total includes taxes & fees Nov 4 - Nov 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=1570382&PinnedHotelID=1570382&HadPinnedHotel=true®ionId=-1&adults=2) ![Sundeck](https://images.trvl-media.com/lodging/3000000/2490000/2487200/2487133/3eb81e50.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Playa la Media Luna, Isla Mujeres Centro - Supmza 001 - Pool - Parking included - Free WiFi - Air conditioning 8.4 Very good 615 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=2487133&PinnedHotelID=2487133&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/2000000/1100000/1094700/1094619/ece0d928.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa de los Sueños Boutique Hotel Isla Mujeres - Pool - Breakfast included - Spa - Pet-friendly 9.2 Wonderful 481 reviews CA $199 CA $247 total includes taxes & fees Oct 6 - Oct 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=1094619&PinnedHotelID=1094619&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available - Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request - Ferry terminal shuttle (surcharge) ### Food and drink - A bar/lounge - A beach bar - A restaurant ### Restaurants on site - Oceanvs ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - Limited-hour front desk - Safe at front desk ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - Pool umbrellas - Terrace ### Accessibility - No elevator ### More - 2 floors - 7 buildings - Banquet hall - Smoking not allowed ## Room amenities ### Bathroom - Free toiletries - Hair dryer (on request) - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with satellite channels ### Food and drink - Free bottled water ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Ceiling fan - Individual decor - Individual furnishings - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 11 PM Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation The front desk is open daily from 7 AM - 11 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: USD 50 per stay We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 120 per vehicle (roundtrip) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted ### We should mention This property does not have elevators Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Children under 16 years old are not allowed in the swimming pool without adult supervision ### Property is also known as balam Hotel Beach Hotel na balam Isla Mujeres Beach na balam Beach na balam Isla Mujeres Hotel Na Balam Beach Na Balam Beach Isla Mujeres Na Balam Hotel Hotel Na Balam Hotel Isla Mujeres Na Balam Beach Hotel Villas Na Balam Hotel Hotel Isla Mujeres ## Frequently asked questions ### Does Na Balam Hotel have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Na Balam Hotel? > As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Na Balam Hotel on Oct 18, 2025 start from CA $203.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cancun-Hotels-Na-Balam-Hotel.h22975.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Na Balam Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Na Balam Hotel? > This hotel doesn't offer parking. ### What time is check-in at Na Balam Hotel? > Check-in start time: 3 PM; Check-in end time: 11 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available. ### What time is check-out at Na Balam Hotel? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Does Na Balam Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle that runs 6:00 AM–11:30 PM on request. A fee of USD 120 per vehicle applies. ### Where is Na Balam Hotel located? > This family-friendly Isla Mujeres hotel is located by the ocean, just steps from North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Cocal Beach and Aztlán Galería are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Na Balam Hotel Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 347 8 - Good 303 6 - Okay 103 4 - Poor 50 2 - Terrible 27 ### 8.6/10 Cleanliness ### 8.2/10 Staff & service ### 8.0/10 Amenities ### 8.0/10 Property conditions & facilities ### 8.8/10 Eco-friendliness ### 10/10 Excellent #### Charles Jun 13, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location, beach club was super nice. Free breakfast! ##### Charles Stayed 5 nights in May 2025 ### 10/10 Excellent #### Eve Jun 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need. ![](https://a.travel-assets.com/ugc/hotel-reviews/c078e24f-d237-4b2b-abaa-77024e9aa1d7-1749584753766.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Eve Stayed 4 nights in Jun 2025 ### 8/10 Good #### Gary Jul 7, 2025 Liked: Cleanliness, staff & service Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun. ##### Gary Stayed 1 night in Jul 2025 ### 4/10 Poor #### Ivan Apr 15, 2025 Close to beach ##### Ivan Stayed 7 nights in Apr 2025 ### 6/10 Okay #### Gary Jul 6, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities A bit noisy from people walking by at nite talking and playing music. There is no lobby. Open grounds, small structures with connecting pathways, each has 4 units in them. A block from its own private beach it shares with its much nicer sister hotel across the street. ##### Gary Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Jose Villa Dec 21, 2024 Liked: Cleanliness, staff & service, amenities Great location in playa Norte. ##### Jose Villa Stayed 4 nights in Dec 2024 ### 8/10 Good #### Rick Jan 15, 2025 Proximity to the beautiful beach and town. Staff was very friendly and helpful. ##### Rick Stayed 3 nights in Jan 2025 ### 8/10 Good #### Sydney Feb 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice pool & jacuzzi! Property was a bit more quiet than others in the area. ##### Sydney Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Craig Feb 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing ##### Craig Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Jackson Mar 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great little hotel, beach bed access is understated on here. Staff was all incredibly kind, went above and beyond. Noise, like others said, is really the only issue I can think of, however it is thatched roofs, so it is to be expected. Would definitely stay again! ##### Jackson Stayed 7 nights in Feb 2025 ### 10/10 Excellent #### Valerie J Dec 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great little hotel Great little hotel. A few steps from the beach. Included breakfast was a limited menu but adequate. Staff were friendly & helpful. Very enjoyable stay. ##### Valerie J Stayed 7 nights in Dec 2024 ### 6/10 Okay #### Kelly Apr 27, 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Front desk gal One of the ladies at the front desk was not friendly at all. I wouldn't stay there again. ##### Kelly Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Andrew Jun 12, 2024 great beach access and rooms with lofts ##### Andrew Stayed 4 nights in Jun 2024 ### 10/10 Excellent #### Travis May 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotels location, its beauty and most importantly the staff! Fredrico the hotel manager was very accommodating. My mom has sight challenges and he was able to get my mom a room closer to the amenities. Very grateful! Lina at concierge was friendly and very helpful too! Sonny at the bar was always prompt with drinks and food at the beach! Thank you guys! I will definitely miss this hoteland its staff! Will definitely be back! Muchas gracias! ##### Travis Stayed 3 nights in May 2025 ### 10/10 Excellent #### Marco Sep 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Peaceful and relaxing stay. Nothing was too far away from it and right near the beach. ##### Marco Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Michele Jun 30, 2024 Loved this property! ##### Michele Stayed 1 night in Jun 2024 ### 6/10 Okay #### Gary Jul 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The property is basic. Some rooms are dark and uninviting, others are nice. The hotel photographs look misleadingly great. Read the reviews and note the numerical rating. The shower water pressure was weak and the hot water temperature was room temperature - the two ladies in our group were very uncomfortable with this. Nice to have privileges at the private beach across the street and also at the ridiculously expensive sister hotel there (Jaguar at $550 a nite for peak low season). I got room seevice and the meat was bad and I threw up till 6am. For this, they gave me an upgraded pillow on the beach lounge chair. Honestly! No refund on the meal, not even a complimentary drink. They are very penny pinching, but all nice enough. The air conditioning was good. ##### Gary Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Chris Wayne May 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel the actual property is beautiful has beach access a nice deep shaded pool good breakfast and super cold ac in the rooms ##### Chris Wayne Stayed 4 nights in May 2024 ### 10/10 Excellent #### Holly Jun 27, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very relaxing and private hotel with friendly staff. ##### Holly Stayed 1 night in Jun 2023 ### 8/10 Good #### Renato Jul 18, 2024 Proximity to the best beach in the Island ##### Renato Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Rodney Jul 8, 2024 Liked: Cleanliness, amenities, property conditions & facilities The staff was very friendly and accommodating. I would recommend the property, we will visit again. ##### Rodney Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Denise Feb 3, 2024 Liked: Cleanliness, staff & service, property conditions & facilities #### Great location and laid back vibe We loved the convenience of belong close to North beach and walking distance to Hidalgo St ##### Denise Stayed 5 nights in Jan 2024 ### 10/10 Excellent #### Jaime Jul 3, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very lovely , walkable to anywhere. Steps to the best beach! Great breakfast, everything was beautiful. Enjoyed the place ! Would recommend & stay there again. ##### Jaime Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Renee Feb 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place is beautiful, quiet and has my kind of vibe. If you're looking for a larger resort/condo accommodation you won't like Na Balam. It's more laid back here. They have ten rooms with balconies facing a small pool and hot tub, a good sized shower with a mini fridge, yoga three times a day, and beach access across the street at Playa Norte. The restaurant was a bit pricey but fantastic. The staff is lovely and I was really pleased with our stay. ##### Renee Stayed 6 nights in Jan 2025 ### 10/10 Excellent #### Sebastian Feb 15, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Perfect location. Great quiet vibe (compared to the noisy city). Great with sunbeds on the beach and excellent breakfast. ##### Sebastian Stayed 5 nights in Feb 2024 ## Expedia's Latest Trends ### Hotels > [Grand Oasis Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Grand-Oasis-Cancun-All-Inclusive.h64052.Hotel-Information) > > [Seadust Cancún All Inclusive Family Resort](https://www.expedia.ca/Cancun-Hotels-Seadust-Cancun-All-Inclusive-Family-Resort.h1579645.Hotel-Information) > > [Hilton Cancun Mar Caribe All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun-Mar-Caribe-All-Inclusive-Resort.h41491098.Hotel-Information) > > [Hyatt Ziva Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Hyatt Zilara Cancun - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hyatt-Zilara-Cancun-Adults-Only-All-Inclusive.h1635542.Hotel-Information) > > [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > > [Temptation Cancun Resort All Inclusive - Adults Only](https://www.expedia.ca/Cancun-Hotels-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h17310768.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Crown Paradise Club Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Crown-Paradise-Club-Cancun-All-Inclusive.h9465.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > > [Sunscape Cancun All-Inclusive Resort & Spa by Hyatt](https://www.expedia.ca/Cancun-Hotels-Sunscape-Cancun-Resort-Spa-All-Inclusive.h28108.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only](https://www.expedia.ca/Cancun-Hotels-Royalton-CHIC-Suites-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h24318436.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Iberostar Selection Cancún - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Iberostar-Selection-Cancun-All-Inclusive.h4592689.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Paradisus Cancún – All Inclusive](https://www.expedia.ca/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Cancun-Soul-Resort-Spa-Adults-Only-All-Inclusive.h69562378.Hotel-Information) > > [Viva Maya by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Viva-Wyndham-Maya-All-Inclusive.h569232.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [Hotel Riu Palace Las Americas - Adults Only- All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Las-Americas-All-Inclusive-Adults-Only.h1087294.Hotel-Information)