Choose dates to view prices

Krystal Cancun All Inclusive

Photo gallery for Krystal Cancun All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
In-room safe, blackout drapes, iron/ironing board, free WiFi

Overview of Krystal Cancun All Inclusive

Krystal Cancun All Inclusive

4.0 star property

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationForum Beach1 min walk
  • Popular LocationCancun Convention Center4 min walk
  • Popular LocationChac Mool Beach7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)29 min drive

Room options

About this area


Located on the beach, Krystal Cancun All Inclusive is in Zona Hotelera neighborhood and is connected to the convention center. Tequila Museum and Teatro de Cancún are cultural highlights, and some of the area's landmarks include El Rey Ruins and Temple of the Warriors. Looking to enjoy an event or a game while in town? See what's happening at Cancun Bullfight ring or Beto Avila Baseball Stadium. Looking to get your feet wet? Kayaking, scuba diving and snorkeling adventures can be found near the property. Guests appreciate the hotel's quiet location.

What's nearby

  • Forum Beach - 1 min walk
  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 4 min walk
  • Plaza Caracol Mall - 7 min walk
  • Chac Mool Beach - 7 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive


  • Isla Contoy - 3 min walk
  • Mextreme - 6 min walk
  • Marinero's - 6 min walk
  • The Surfin Burrito - 9 min walk
  • El Caribeño - 17 min walk

About this property

Krystal Cancun All Inclusive

4-star all-inclusive hotel located in Zona Hotelera
Consider a stay at Krystal Cancun All Inclusive and take advantage of a swim-up bar, a poolside bar, and shopping on site. With a white sand beach, sun loungers, and beach umbrellas, this hotel is the perfect place to soak up some sun. Treat yourself to aromatherapy, a facial, or a massage at the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature local and international cuisine and a poolside location. Aerobics classes are offered at the gym; other things to do include beach volleyball. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • A free beach club on site, massage treatment rooms, and a gift shop
  • ATM/banking services, concierge services, and a TV in the lobby
  • Guest reviews say good things about the beach locale and helpful staff
Room features
All 502 rooms include comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like late night room service and free WiFi. Guests reviews say good things about the clean rooms at the property.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 42-inch LED TVs with cable channels
  • Wardrobes/closets, childcare services, and coffee/tea makers

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Kids club


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR COVID-19 testing is available for a MXN 2520 fee, and antigen/rapid COVID-19 testing is available for a MXN 420 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 restaurants
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Aquamarina
  • Las Velas
  • Hacienda El Mortero
  • El Mediterraneo

Things to do

  • Aerobics classes
  • Beach volleyball
  • Children's pool
  • Fitness center
  • Free beach club
  • Full-service spa
  • Outdoor pool
  • Shopping
  • Spa tub

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room child care (surcharge)
  • Outdoor pool
  • Snack bar/deli


  • ATM/banking services
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms - 5


  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Pool sun loungers
  • Pool umbrellas


  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)


  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains


  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels


  • 42-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water


  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties



Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Does Krystal Cancun All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of Nov 26, 2022, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Dec 12, 2022 start from CA $348.39, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Cancun All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Krystal Cancun All Inclusive?

Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Cancun All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Krystal Cancun All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront hotel is connected to the convention center, 0.1 mi (0.1 km) from Forum Beach, and 2.1 mi (3.4 km) from La Isla Shopping Mall. Gaviota Azul Beach and Caracol Beach are also within 5 minutes.

Overall score and ratings

Rating 10 - Excellent. 225 out of 893 reviews" "
" "10 - Excellent 25%
Rating 8 - Good. 191 out of 893 reviews" "
" "8 - Good 21%
Rating 6 - Okay. 170 out of 893 reviews" "
" "6 - Okay 19%
Rating 4 - Poor. 133 out of 893 reviews" "
" "4 - Poor 15%
Rating 2 - Terrible. 174 out of 893 reviews" "
" "2 - Terrible 19%




Staff & service




Property conditions & facilities



10/10 Excellent

Benjamin, West Hempstead
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
krystal was a great hotel with excellent concierge from the minute you walk in. there was a lot to do with a full schedule of activities. the bathrooms in the hotel rooms need to be updated, you can tell they are old. it was a comfortable stay otherwise. There was a lot of nightlife walkable, about 5 minutes. it was great!
Stayed 1 night in Nov 2022

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, friendly staff!
Stayed 4 nights in Oct 2022

10/10 Excellent

Ezequiel Orozco
Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of it is perfect but the people is very very polite
Stayed 3 nights in Oct 2022

2/10 Terrible

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk tried to hustle me for 500 even though it was already paid for. The food was horrible & made me sick. The room had a bad odor to it & the mattress was terrible. The staff will just walk in your unannounced but it had a beautiful view from the balcony
Stayed 4 nights in Sep 2022

2/10 Terrible

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible place, hubby & I went to celebrate our 20 year anniversary & we so regretted staying here. Hotel is so OLD and rooms smell & feel humid, food is not the best except for Mexican restaurant. Bar has very minimal simple drinks to chose from, they tell you they have shows at night & they lie because there’s nothing. In other words spend a little more and stay at a better hotel. Only good thing about this place was that it was on the beach and near clubs and bars and even ferry to go to Isla Mujeres but so NOT worth the stay especially not the all inclusive plan. Will never book here again.
Stayed 3 nights in Sep 2022

6/10 Okay

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Day one, the buffet was poorly stocked with food. The little of it food we did try, was absolutely disgusting. There was so much salt in it, my husband and friend of mines husband got sick. We were charged extra for a non-salted ribeye when we went to the Mediterranean restaurant, $60 for each ribeye that was not salted. We had no water/water pressure two days while we were there. The all inclusive package is not worth it for this hotel. We wound up eating everywhere else beside the hotel in order to eat. The smell in the hotel was horrible also at the beach. Smelled like sewage. The only good thing we enjoyed was the spa. My husband and I both received massages. They were extremely relaxing.
Stayed 5 nights in Sep 2022

8/10 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is absolutely beautiful, but the rooms need updating. We didn't had hot water for a day or two, but they fixed the problem very quickly. Everything else was great!!!
Stayed 5 nights in Sep 2022

8/10 Good

Natalia, Berkeley
Travelled with family
Good location. The all inclusive meals not that great.
Stayed 3 nights in Sep 2022

10/10 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view was everything
Stayed 2 nights in Sep 2022

10/10 Excellent

Belkys Z
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were amazing , great service, great people.
Stayed 4 nights in Aug 2022