Title: Krystal Cancun All Inclusive - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Cancun All Inclusive All-inclusive hotel with 4 restaurants connected to the convention center in Cancun ![4 restaurants, breakfast, lunch served; local and international cuisine](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/c190f9e7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from room](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/a2b31a4e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/20da3aa7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 restaurants, breakfast, lunch served; local and international cuisine](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/3df1b288.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/43975ec2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Krystal Cancun All Inclusive, near La Isla Shopping Mall, offers a peaceful beachfront with swim-up and poolside bars. Enjoy the sandy beach, fitness classes, or spa aromatherapy. Four restaurants serve local and international dishes, with attentive staff impressing visitors. 7.6 Good ## Popular amenities - - - Hot tub - Bar - All-inclusive - Room service ## Room options ### Check availability for these dates Tonight [Nov. 1 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 2 - Nov. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ![Standard Double Room, 2 Double Beds, City View](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/9dd59744.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 2 Double Beds, City View ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table LED TV Blackout drapes/curtains Private bathroom - 344 sq ft - City view - Sleeps 4 - 2 Double Beds ![In-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/e503087a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Room, 1 King Bed, Balcony, Oceanfront 8.6 Excellent 9 reviews ### Highlights Balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table LED TV Blackout drapes/curtains - 344 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Luxury Double Room, 2 Double Beds, Balcony, Ocean View](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/fcb2f5ac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Double Room, 2 Double Beds, Balcony, Ocean View 7.0 Good 34 reviews ### Highlights Balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table LED TV Blackout drapes/curtains - 344 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ![Luxury Double Room, 1 King Bed, Ocean View](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/e1747b4b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Double Room, 1 King Bed, Ocean View ### Highlights Balcony Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table LED TV Blackout drapes/curtains - 344 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Family Studio, 1 King Bed with Sofa bed, Sea View](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/13b6d07c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio, 1 King Bed with Sofa bed, Sea View ### Highlights Balcony Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Kitchenette Refrigerator Dining table - 431 sq ft - Partial ocean view - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![Krystal Club with Balcony Ocean View, Two Double Beds](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/cd62b1cd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Krystal Club with Balcony Ocean View, Two Double Beds 7.0 Good 12 reviews ### Highlights Balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table LED TV Blackout drapes/curtains - 366 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ![In-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/fc33d622.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Krystal Club with Balcony Ocean View, King Bed 7.0 Good 17 reviews ### Highlights Balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table LED TV Blackout drapes/curtains - 366 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Standard Room, 1 King Bed, City View](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/56266042.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, City View 8.4 Very good 33 reviews ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table LED TV Blackout drapes/curtains Private bathroom - 344 sq ft - City view - Sleeps 2 - 1 King Bed ## You may also like Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/870000/860400/860332/62823b2b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort Puerto Morelos - Pool - Breakfast included - All-inclusive - Spa 9.4 Exceptional 36 reviews CA $695 CA $695 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Puerto-Morelos-Hotels-Paraiso-De-La-Bonita.h860332.Hotel-Information?chkin=2025-11-3&chkout=2025-11-4&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=041dffe2-d918-4982-b150-747b704d2bb1&top_cur=CAD) Ad ![4 outdoor pools, free cabanas, sun loungers](https://images.trvl-media.com/lodging/61000000/60600000/60598700/60598682/d4563b0c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Cancun-All-Inclusive.h27370041.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Cancun-All-Inclusive.h27370041.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13435%2C-86.74513&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=O-yyJl6WhB4pHRMBpvJrYAqAb7A=) Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500 #### What's nearby - Gaviota Azul Beach - 3 min walk - 0.3 km - Cancun Convention Center - 5 min walk - 0.4 km - Forum Beach - 6 min walk - 0.6 km - Chac Mool Beach - 14 min walk - 1.2 km - Hotel Zone Beaches - 20 min drive - 5.0 km #### Getting around - Cancun Intl. Airport (CUN) - 24 min drive #### Restaurants - ‪Hooters - ‬3 min walk - ‪Lobby Bar - ‬1 min walk - ‪Vips - ‬2 min walk - ‪Mediterraneo - ‬1 min walk - ‪Coral Café - ‬2 min walk ## About this property ### Krystal Cancun All Inclusive Upscale all-inclusive hotel near Gaviota Azul Beach Close to Cancun Convention Center and Forum Beach, Krystal Cancun All Inclusive provides a swim-up bar, a poolside bar, and shopping on site. With a beachfront location, sun loungers, and beach volleyball, this hotel is the perfect place to soak up some sun. Treat yourself to a massage, a manicure/pedicure, or aromatherapy at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and local and international cuisine. Fitness classes are offered at the gym; the property also has a garden, a hair salon, and dry cleaning/laundry services. In addition to 3 bars and a free kid's club, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An outdoor pool and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar - Free self parking and valet parking - A free beach club on site, massage treatment rooms, and multilingual staff - ATM/banking services, 5 meeting rooms, and tour/ticket assistance - Guest reviews say great things about the beach locale and helpful staff Room features All 502 rooms include comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like late night room service and free WiFi. Guest reviews say good things about the clean rooms at the property. More amenities include: - Childcare services, free infant beds, and free extra beds - Recycling and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and showers - 42-inch LED TVs with cable channels - Wardrobes/closets, coffee/tea makers, and daily housekeeping ### All-inclusive details This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages Buffet and à la carte meals, snacks, and select beverages included Basic alcoholic beverages included 24-hour room service In-room minibar (non-alcoholic beverages included) ### Land activities Kids club ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/6c0c2ce4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Grand Cancun All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Kids pool 7.4 Good 1,013 reviews CA $337 CA $414 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) ![4 restaurants, breakfast, lunch, dinner served; Mexican cuisine](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/40e54a08.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Cancun Zona Hotelera - 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Nov 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=64052&PinnedHotelID=64052&HadPinnedHotel=true®ionId=-1&adults=2) ![Junior Studio Suite, Hot Tub, Ocean View](https://images.trvl-media.com/lodging/1000000/200000/197400/197382/299b708d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Occidental Costa Cancún All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 8.0 Very good 2,551 reviews CA $257 CA $317 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=197382&PinnedHotelID=197382&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, open 11:00 AM to 7:00 PM, cabanas (surcharge)](https://images.trvl-media.com/lodging/1000000/10000/2300/2203/be515434.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Grand Cancun All Inclusive Resort & Villas Zona Hotelera - Pool - Hot tub - Breakfast included - All-inclusive 8.4 Very good 3,477 reviews CA $339 CA $416 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=2203&PinnedHotelID=2203&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/11000000/10930000/10924100/10924097/w3840h2555x0y3-27ac9700.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Pyramid Cancun By Oasis - All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 7.2 Good 1,524 reviews CA $323 CA $405 total includes taxes & fees Dec 2 - Dec 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=10924097&PinnedHotelID=10924097&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/20000/13700/13655/752f0c8b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Solaris Cancun - All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Kids pool 7.8 Good 1,469 reviews CA $328 CA $403 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=13655&PinnedHotelID=13655&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Free valet parking on site ### Food and drink - 3 bars/lounges - 4 restaurants - A poolside bar - A swim-up bar - Snack bar/deli ### Restaurants on site - Aquamarina - El Mediterraneo - Hacienda El Mortero - Las Velas ### Things to do - Beach volleyball - Children's pool - Fitness classes - Free beach club - Free children's club - Full-service spa - Gym - Hot tub - Outdoor pool - Shopping - TV in common areas ### Family friendly - Children's pool - Dining table - Free children's club - Free rollaway/extra bed - In-room babysitting (surcharge) - In-room crib - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Luggage storage - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 5 meeting rooms ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Pool loungers - Pool umbrellas - Vegetable garden ### Full-service spa - 2 treatment rooms - Aromatherapy - Body scrubs - Facials - Hot tub - Manicures/pedicures - Massage - Sauna - Spa open daily ### Accessibility - Elevator ### More - 3 buildings - 8 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Built in 1981 - Comprehensive recycling policy - Eco-friendly cleaning products used - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - Reusable cups - Reusable tableware - Smoking not allowed - Vegan dining options - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Blackout drapes - Free crib - Free rollaway/extra bed ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 42-inch LED TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Dining table - Free bottled water ### More - Air conditioning - Cleaning products are eco-friendly - Connecting rooms available - Eco-friendly toiletries - Iron/ironing board - Laptop-compatible safe - Phone - Recycling ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room Free rollaway/extra beds Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 79.20 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector, and a security system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Krystal Cancun Krystal Cancun All Inclusive Hotel Krystal Cancun All Inclusive Cancun Krystal Cancun All Inclusive Hotel Cancun ## Frequently asked questions ### Does Krystal Cancun All Inclusive have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Krystal Cancun All Inclusive? > As of Nov 1, 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Dec 1, 2025 start from CA $310.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cancun-Hotels-Krystal-Cancun-All-Inclusive.h27370041.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Krystal Cancun All Inclusive pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Krystal Cancun All Inclusive? > Self parking and valet parking are free at this property. ### What time is check-in at Krystal Cancun All Inclusive? > Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Krystal Cancun All Inclusive? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Are there all-inclusive benefits at Krystal Cancun All Inclusive? > Yes, the property is all-inclusive. ### Where is Krystal Cancun All Inclusive located? > Located in Zona Hotelera, this beachfront hotel is connected to the convention center and within a 5-minute walk of Gaviota Azul Beach, Cancun Convention Center, and Forum Beach. La Isla Shopping Mall and Langosta Beach are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Krystal Cancun All Inclusive Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 7.6 Amenities ### 8.0 Staff & service ### 8.0 Eco-friendliness ### 7.2 Property conditions & facilities 10 - Excellent 464 8 - Good 287 6 - Okay 205 4 - Poor 104 2 - Terrible 125 ### 10/10 Excellent #### Ana Maria Sep 17, 2025 Liked: Staff & service, amenities, property conditions & facilities Close to every attraction in Zona hotelera. ##### Ana Maria Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Elizabeth Sep 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities All you need for your vacation “location is excellent “ All staff very friendly. ##### Elizabeth Stayed 4 nights in Aug 2025 ### 8/10 Good #### Kemar Oct 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love this hotel, just hoping for more theme activities at night. I would give my over all experience 4/5. ##### Kemar Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Fikret Jul 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Amazing staff and great food! ##### Fikret Stayed 9 nights in Jul 2025 ### 8/10 Good #### Jerry Soriano Aug 28, 2025 Liked: Staff & service, amenities, property conditions & facilities The hotel staff is polite and good service ##### Jerry Soriano Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### paul Aug 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved it ! ##### paul Stayed 4 nights in Aug 2025 ### 8/10 Good #### Frances Oct 16, 2025 Liked: Cleanliness, staff & service, amenities The housekeeping did a great job we stayed in room number 1531. Our room was always clean. Kudos to the housekeeping. The dining staff are very kind and the barista’s were really good. Our only problem was the noise the banging music from mandala beach club it was so loud and couldn’t sleep. It was terrible. That’s the only problem we encountered. ##### Frances Stayed 6 nights in Oct 2025 ### 10/10 Excellent #### Apoleane Aug 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful ##### Apoleane Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### MIGUEL Jun 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I always stay here and I love the service and location ##### MIGUEL Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Roxana Sep 4, 2025 Liked: Cleanliness, staff & service, amenities Very good now that Food years ago the Food it was disgusting but now 10/10 ⭐️⭐️⭐️⭐️⭐️ ##### Roxana Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Julian May 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It’s a very nice place to stay at ##### Julian Stayed 3 nights in Apr 2025 ### 6/10 Okay #### Huy Quang Sep 13, 2025 Ok ##### Huy Quang Stayed 6 nights in Sep 2025 ### 8/10 Good #### Katelyn Jul 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities Enjoyed the all inclusive package. The only thing we didnt like was we were not allowed to take food from the beach Cafe to our private cabana ##### Katelyn Stayed 4 nights in Jul 2025 ### 2/10 Terrible #### Yesenia Aug 26, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Elevators weren’t working. Staff is very rude. Food is disgusting as well as drinks. ##### Yesenia Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Adrian Apr 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was great ##### Adrian Stayed 7 nights in Jan 2025 ### 10/10 Excellent #### Shamshil Jun 27, 2025 Liked: Cleanliness, staff & service It was good overall. Great view and beautiful beach without any rocks. Just make sure to travel during the non sea weed season. Close to supermarkets, clubs and ferry terminals. The only issue we faced was both elevators on our tower ##### Shamshil Stayed 4 nights in Jun 2025 ### 6/10 Okay #### Victoria Sep 14, 2025 Liked: Staff & service The staff was absolutely amazing besides a lady named Abigail who kept reserving the wrong restaurants for the wrong days they weren’t even open causing a huge inconvenience, and the food at the restaurants was good, but the food at the buffets was very below average. They stated we were given “VIP status” with ability to choose what floor etc. yet they gave the farthest and last room on the 2nd floor with a supposed “city view” instead was a view of the ceilings of other buildings and extremely extremely loud at all times of day especially at night!!! Horrible. ##### Victoria Stayed 2 nights in Sep 2025 ### 2/10 Terrible #### Vicente Aug 6, 2025 Disliked: Staff & service, property conditions & facilities The worst experience since I make hotel reservations through Expedia. This place does not look nothing like the pictures 😡 ##### Vicente Stayed 3 nights in Aug 2025 ### 8/10 Good #### Juan Manuel Aug 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Be more careful with very important things such as the operation of the elevators ![](https://a.travel-assets.com/ugc/hotel-reviews/66824ef3-28ed-458d-89e4-9c4915d9684a-1754372146113.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/528fbb1b-d5dc-4e43-92a9-59bf3d2dd84b-1754372192380.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/246a6267-4f83-486f-a913-c7cfdc8c0875-1754372193400.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/57a4a4dc-5c89-4674-a3b9-7248f08a17d6-1754372195251.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Juan Manuel Stayed 5 nights in Jul 2025 ### 2/10 Terrible #### Ronald Julius Jun 25, 2025 Liked: Cleanliness Disliked: Amenities, property conditions & facilities If you like lots of noise continuously from 11:00 a.m. to 8:00 p.m. at night with no break and you enjoy riding creaky old elevators and a very small buffet then this is the place for you! Otherwise, I recommend you do what we did which was immediately check out of the hotel and find a more upscale resort. ##### Ronald Julius Stayed 4 nights in Jun 2025 ### 8/10 Good #### Brittany Mar 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was amazing the place was amazing even the rooms but the beds were terrible painful to sleep on ##### Brittany Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Ruth May 19, 2025 Love it 💜 ##### Ruth Stayed 4 nights in May 2025 ### 2/10 Terrible #### gabriel Apr 6, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Old hotel for the price of an oceanfront resort, not worth the money and food was mediocre ##### gabriel Stayed 3 nights in Mar 2025 ### 4/10 Poor #### John Jun 24, 2025 Liked: Cleanliness Lobby barc was understaffed, Pool Closes Way too Early, its an inconvenience to have to do reservations at the restaurants, room service was difficult to order ##### John Stayed 3 nights in Jun 2025 ### 8/10 Good #### Todd Apr 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location could not be better for sand, sun and safe surf! Clean and well kept despite being older. Elevator in tower B could use a little oil!! Drinks were plentiful, food was satisfying and staff was helpful and courteous. Would highly recommend a stay here! ##### Todd Stayed 5 nights in Mar 2025 ## Expedia's Latest Trends ### Hotels > [Smart Cancun The Urban Oasis](https://www.expedia.ca/Cancun-Hotels-Smart-Cancun-By-Oasis.h978748.Hotel-Information) > > [All Ritmo Cancun Resort & Water Park - All Inclusive](https://www.expedia.ca/Cancun-Hotels-All-Ritmo-Cancun-Resort-Water-Park.h375956.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Krystal Urban Cancun & Beach Club](https://www.expedia.ca/Cancun-Hotels-Krystal-Urban-Cancun-Centro.h20167293.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Oh! 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