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Cancun Bay Resort - All Inclusive

Photo gallery for Cancun Bay Resort - All Inclusive

Aerial view
Exterior detail
On the beach, white sand, sun loungers, beach umbrellas
Junior Suite, 2 Bedrooms | Minibar, in-room safe, blackout drapes, soundproofing
2 bars/lounges, swim-up bar, poolside bar, beach bar

Overview of Cancun Bay Resort - All Inclusive

Cancun Bay Resort - All Inclusive

3.5 star property
7.8 out of 10 Good
7.8/10 Good

Popular amenities

  • Pool
  • Hot tub
  • All-inclusive
  • Parking included
  • Free WiFi
  • Restaurant
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

Explore the area

    Room options

    About this area


    Cancun Bay Resort - All Inclusive is located in Zona Hotelera, a neighborhood in Cancun, and is next to a golf course and on the beach. While the natural beauty of Tortuga Beach and Delfines Beach can be enjoyed by anyone, those looking for an activity can check out Moon Palace Golf Club. Traveling with kids? Consider Extreme Adventure, or check out an event or a game at Beto Avila Baseball Stadium. Discover the area's water adventures with jet skiing, kayaking, and snorkeling nearby, or enjoy the great outdoors with ecotours.

    Getting around

    • Cancun Intl. Airport (CUN) - 35 min drive


    • Cancún
    • Restaurant Dos Lunas
    • Sirenas Raw Bar
    • Boost Pool Bar
    • Carnitas Michoacán

    About this property

    Cancun Bay Resort - All Inclusive

    Beachfront aparthotel with calming spa services
    At Cancun Bay Resort - All Inclusive, spend the day on the beach where you can enjoy volleyball. Then return for a meal at one of the aparthotel's 4 restaurants. Each apartment offers a balcony, a minibar, and an LCD TV with cable channels. Room service, free tea bags/instant coffee, and free local calls are among the other amenities available to guests.
    Cancun Bay Resort - All Inclusive offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. LCD televisions come with cable channels.

    Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

    2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

    Guests under 18 years old are not allowed in the spa tub.

    The recreational activities listed below are available either on site or nearby; fees may apply.

    Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

    All-inclusive details

    This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

    Food and beverages

    All buffet meals, snacks, and select beverages included
    Room service during certain hours (limited menu)
    In-room minibar (non-alcoholic beverages included)

    Activities and facilities/equipment

    All onsite activities and use of facilities and equipment are included.

    Land activities

    Fitness facilities


    Water fitness


    Onsite entertainment and activities
    Theme parties


    English, Portuguese, Spanish

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

    Social distancing

    Property is kept vacant for 48 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Masks available
    Hand sanitizer provided
    Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
    On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
    This information is provided by our partners.

    Property amenities


    • On a white sand beach
    • Beach loungers
    • Beach towels
    • Beach umbrellas
    • Beachside massages


    • 2 outdoor pools
    • 2 treatment rooms
    • Aromatherapy
    • Beachside massages
    • Couples treatment rooms
    • Deep-tissue massages
    • Facials
    • Hot stone massages
    • Pool loungers
    • Spa tub
    • Sports massages
    • Swedish massages
    • Thai massages


    • Free WiFi

    Parking and transportation

    • Roundtrip airport shuttle (surcharge)
    • Area shuttle (surcharge)
    • Free uncovered self parking on site
    • Limited onsite parking
    • Wheelchair-accessible parking available

    Family friendly

    • Babysitting (surcharge)
    • Children stay free (see details)
    • Children's pool
    • Playground

    Restaurants on site

    • El Faisan
    • Jacuzzi Bar
    • Pina Colada
    • Sushi Bar
    • Trattoria

    Food and drink

    • Tea bags/instant coffee


    • 2 bars/lounges
    • 4 restaurants
    • A beach bar
    • A coffee shop/cafe
    • A poolside bar
    • A swim-up bar
    • Coffee and tea in common areas
    • Free daily manager's reception
    • Limited room service
    • Minibar
    • Snack bar/deli


    • Bedsheets provided


    • 1 bathroom
    • Free toiletries
    • Hair dryer on request
    • Shower only
    • Towels provided


    • LCD TV with cable channels
    • Library
    • TV in common areas

    Outdoor areas

    • Balcony/patio
    • Garden
    • Terrace


    • Dry cleaning/laundry service
    • Laundry facilities

    Work spaces

    • Conference center (1,970 square feet of space)
    • Meeting rooms


    • Air conditioning


    • No pets or service animals


    • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • Accessible bathroom available in select rooms
    • Elevator
    • Grab bar near toilet
    • In-room accessibility available in select rooms
    • Well-lit path to entrance
    • Wheelchair accessible (may have limitations)
    • Wheelchair-accessible business center
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible parking
    • Wheelchair-accessible path to elevator
    • Wheelchair-accessible pool
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible restaurant
    • Wheelchairs on site
    • Designated smoking areas

    Services and conveniences

    • 24-hour front desk
    • ATM
    • Blackout drapes
    • Concierge services
    • Daily housekeeping
    • Free local calls
    • Gift shop/newsstand
    • Grocery/convenience store
    • Iron/ironing board
    • Laptop-compatible safe
    • Local maps
    • Luggage storage
    • Multilingual staff
    • Phone
    • Porter/bellhop
    • Proposal/romance packages
    • Safe at front desk
    • Tour and ticket assistance
    • Wedding services

    Location highlights

    • Near the boardwalk
    • Near the sea
    • Next to a golf course
    • On the bay
    • On the waterfront

    Things to do

    • 18 holes of golf on site
    • Arcade/game room on site
    • Beach volleyball on site
    • Billiards/pool table on site
    • Children's pool on site
    • Gym on site
    • Shopping on site
    • Yoga classes on site
    • Boat tours nearby
    • Ecotours nearby
    • Golf lessons nearby
    • Jet skiing nearby
    • Kayaking nearby
    • Parasailing nearby
    • Snorkeling nearby
    • Surfing/bodyboarding nearby
    • Windsurfing nearby

    Safety features

    • Fire extinguisher
    • First aid kit
    • Security system
    • Smoke detector
    • Window guards


    • 132 rooms
    • 3 floors
    • 5 buildings
    • Ballroom
    • Beaux Arts architecture
    • Biodegradable toiletries
    • Built in 1978
    • Connecting units available
    • Garden
    • Reception hall
    • Soundproofing

    Similar properties



    Check-in from 3:00 PM - noon
    Early check-in subject to availability
    Minimum check-in age: 18


    Check-out before noon
    Late check-out subject to availability
    Late check-out fee: USD 10

    Special check-in instructions

    Front desk staff will greet guests on arrival
    For more details, please contact the property using the information on the booking confirmation

    Access methods

    Staffed front desk


    No pets or service animals allowed

    Children and extra beds

    Children are welcome
    5 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
    Rollaway/extra beds are not available

    Property payment types

    Important information


    You'll be asked to pay the following charges at the property:

    • A tax is imposed by the city: USD 4.43 per accommodation, per night

    We have included all charges provided to us by the property.

    Optional extras

    • Late check-out fee: USD 10 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Minimum Spring Break check-in age is 18 years old
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    This property accepts credit cards, debit cards, and cash
    Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

    We should mention

    Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
    Only registered guests are allowed in the guestrooms
    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
    No pets and no service animals are allowed at this property
    Guests under 18 years old are not allowed in the spa tub

    Property is also known as

    Cancun Bay Resort All Inclusive
    Qbay Cancun Hotel And Suites
    Qbay Cancun Hotel Cancun
    Cancun Bay All Inclusive
    Cancun Bay Resort
    Cancun Bay Inclusive Cancun
    Cancun Bay Resort All Inclusive
    Cancun Bay Resort - All Inclusive Cancun

    Frequently asked questions

    Does Cancun Bay Resort - All Inclusive have a pool?

    Yes, this property has 2 outdoor pools and a children's pool.

    How much does it cost to stay at Cancun Bay Resort - All Inclusive?

    As of May 30, 2023, prices found for a 1-night stay for 2 adults at Cancun Bay Resort - All Inclusive on Jun 13, 2023 start from CA $256.06, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

    Is Cancun Bay Resort - All Inclusive pet-friendly?

    No, pets are not allowed at this property.

    How much is parking at Cancun Bay Resort - All Inclusive?

    Self parking is free at this property.

    What time is check-in at Cancun Bay Resort - All Inclusive?

    Check-in is from 3:00 PM - noon.

    What time is check-out at Cancun Bay Resort - All Inclusive?

    Check-out is at noon. Late check-out is available for USD 10 (subject to availability).

    Does Cancun Bay Resort - All Inclusive provide a shuttle to the airport?

    Yes, there's an airport shuttle.

    Are there all-inclusive benefits at Cancun Bay Resort - All Inclusive?

    Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include volleyball, aerobics classes, water fitness classes, and more.




    Rating 10 - Excellent. 514 out of 1245 reviews" "
    " "10 - Excellent 41%
    Rating 8 - Good. 348 out of 1245 reviews" "
    " "8 - Good 28%
    Rating 6 - Okay. 192 out of 1245 reviews" "
    " "6 - Okay 15%
    Rating 4 - Poor. 93 out of 1245 reviews" "
    " "4 - Poor 7%
    Rating 2 - Terrible. 98 out of 1245 reviews" "
    " "2 - Terrible 8%




    Staff & service




    Property conditions & facilities




    10/10 Excellent


    Travelled with group
    Liked: Cleanliness, amenities, property conditions & facilities
    We LOVED our stay at Cancun Bay for our girls trip. It’s the perfect resort if you’re not planning to only leisure at the resort, but instead want to explore cancun itself. The food was amazing and so were the drinks! The staff was all super incredible and accommodating. It’s only a short ride from all the excursions in Cancun and they do help you find transportation if needed!! 10/10!!!
    Stayed 4 nights in May 2023

    10/10 Excellent


    Travelled with family
    Liked: Amenities, property conditions & facilities
    The food was great, the ocean view was beautiful and the staff was friendly. I hope I can come back again soon.
    Stayed 5 nights in May 2023

    6/10 Okay

    Chase Allen

    Travelled with partner, Travelled with group
    Disliked: Cleanliness, amenities, property conditions & facilities
    Customer service from Paola, and Roger was amazing. Other staff members showed attitude at different points throughout our stay. Language barriers were very difficult to get through. Food was absolutely terrible. Beds were extremely uncomfortable. Pool and beach area were nice. Massage lady’s did a great job. Overall decent experience for price but would never stay there again.
    Stayed 5 nights in May 2023

    6/10 Okay


    Liked: Cleanliness
    Stayed 6 nights in May 2023

    8/10 Good


    Liked: Cleanliness, property conditions & facilities
    Wish the bar opened earlier and stayed open later
    Stayed 4 nights in May 2023

    2/10 Terrible

    Auristela, Victorville

    Disliked: Cleanliness, property conditions & facilities
    The property was old, the tv did not work, the fridge did not work, almost everyone was rude except for Wilberth.
    Stayed 6 nights in May 2023

    2/10 Terrible

    Maria, Victorville

    Disliked: Cleanliness, property conditions & facilities
    Food was terrible, nothing in the hotel worked, they could never fix my tv, employees were rude and the hotel was super noisy 24/7.
    Stayed 4 nights in May 2023

    8/10 Good


    Travelled with family, Travelled with group
    Liked: Cleanliness, property conditions & facilities
    Charging $20 for 1 hr extra was excessive.
    Stayed 4 nights in Apr 2023

    10/10 Excellent


    Liked: Cleanliness, property conditions & facilities
    Stayed 7 nights in Apr 2023