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Cancun Bay Resort - All Inclusive

Photo gallery for Cancun Bay Resort - All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
2 outdoor pools, sun loungers

Overview of Cancun Bay Resort - All Inclusive

Cancun Bay Resort - All Inclusive

3.5 star property

7.8/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • All-inclusive
  • Laundry
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationPlaya Tortugas1 min walk
  • Popular LocationLas Perlas Beach3 min walk
  • Popular LocationLangosta Beach20 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)35 min drive

Room options

About this area


Cancun Bay Resort - All Inclusive is located in Zona Hotelera, a neighborhood in Cancun, and is next to a golf course and on the beach. Temple of the Warriors and El Meco Archaeological Site are local landmarks, and some of the area's attractions include Extreme Adventure and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Traveling with kids? Consider Xoximilco and Arrecife de Puerto Morelos National Park. Discover the area's water adventures with jet skiing, kayaking, and snorkeling nearby, or enjoy the great outdoors with ecotours.

What's nearby

  • Playa Tortugas - 1 min walk
  • Las Perlas Beach - 3 min walk
  • Langosta Beach - 20 min walk
  • Puerto Cancun Marina Town Center - 2 min drive
  • Tortuga Beach - 8 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 35 min drive


  • Carnitas Michoacan - 6 min walk
  • La Trattoria - 17 min walk
  • La Dolce Vita - 3 min drive
  • La Playita Restaurante Bar Cancun - 4 min drive
  • Luna Rossa - 4 min drive

About this property

Cancun Bay Resort - All Inclusive

Beachfront aparthotel with calming spa services
At Cancun Bay Resort - All Inclusive, spend the day on the beach where you can enjoy volleyball. Then return for a meal at one of the aparthotel's 4 restaurants. Each apartment offers a balcony, a minibar, and an LCD TV with cable channels. Room service, free tea bags/instant coffee, and free local calls are among the other amenities available to guests.
Cancun Bay Resort - All Inclusive offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

Guests under 18 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

All-inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities


Water fitness


Onsite entertainment and activities
Theme parties


English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Property is kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities


  • On the beach
  • Beach umbrellas
  • Beach towels
  • Beach sun loungers
  • Beach massages


  • 2 outdoor pools
  • Sun loungers
  • Spa tub
  • Massages
  • Spa services
  • 2 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Swedish massages
  • Aromatherapy
  • Thai massages
  • Sports massage
  • Hot stone massages
  • Facials
  • Deep-tissue massages


  • Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV, bus, and truck parking on site
  • Wheelchair-accessible parking available
  • Limited onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Family friendly

  • Children stay free (see details)
  • Children's pool
  • Playground
  • Babysitting (surcharge)

Restaurants on site

  • El Faisan
  • Sushi Bar
  • Pina Colada
  • Trattoria
  • Jacuzzi Bar

Food and drink

  • Free tea bags/instant coffee


  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Manager's reception (free)
  • Minibar
  • Snack bar/deli
  • Coffee/tea in a common area
  • Room service available


  • Bed sheets provided


  • Shower
  • Hair dryer (on request)
  • Eco-friendly toiletries
  • Towels provided
  • Free toiletries

Living spaces

  • Library


  • LCD TV with cable service
  • Pool or billiards table
  • Arcade/game room
  • TV in a common area

Outdoor areas

  • Terrace
  • Balcony or patio
  • Garden


  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Conference center (1970 square feet of space)


  • Air conditioning


  • No pets or service animals


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Soundproofing
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchairs available on site
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Local maps
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk

Location highlights

  • Near the sea
  • On the bay
  • On the waterfront
  • Near the boardwalk
  • Next to a golf course

Things to do

  • 18 holes of golf
  • Fitness center
  • Yoga classes on site
  • Volleyball on site
  • Beach volleyball on site
  • Snorkeling nearby
  • Kayaking nearby
  • Golf lessons nearby
  • Parasailing nearby
  • Boat tours nearby
  • Jet skiing nearby
  • Windsurfing nearby
  • Surfing/body boarding nearby
  • Ecotours nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector
  • Window guards


  • 132 rooms
  • 3 floors
  • 5 buildings
  • Built in 1978
  • Beaux Arts architecture

Similar properties

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Check-in from 3:00 PM - noon
Early check-in subject to availability
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 10

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
5 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.85 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa tub

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort
Cancun Bay Inclusive Cancun
Cancun Bay Resort All Inclusive
Cancun Bay Resort - All Inclusive Cancun

Frequently asked questions

Does Cancun Bay Resort - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Cancun Bay Resort - All Inclusive?

As of Feb 4, 2023, prices found for a 1-night stay for 2 adults at Cancun Bay Resort - All Inclusive on Feb 26, 2023 start from CA $299.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cancun Bay Resort - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cancun Bay Resort - All Inclusive?

Self parking is free at this property.

What time is check-in at Cancun Bay Resort - All Inclusive?

Check-in is from 3:00 PM - noon.

What time is check-out at Cancun Bay Resort - All Inclusive?

Check-out is at noon. Late check-out is available for USD 10 (subject to availability).

Does Cancun Bay Resort - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Cancun Bay Resort - All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include volleyball, aerobics classes, water fitness classes, and more.




Rating 10 - Excellent. 474 out of 1160 reviews" "
" "10 - Excellent 41%
Rating 8 - Good. 325 out of 1160 reviews" "
" "8 - Good 28%
Rating 6 - Okay. 183 out of 1160 reviews" "
" "6 - Okay 16%
Rating 4 - Poor. 90 out of 1160 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 88 out of 1160 reviews" "
" "2 - Terrible 8%




Staff & service




Property conditions & facilities




10/10 Excellent


Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We traveled with 2 small children and this small resort was great. The food was delcious and the buffet was quick and easy with the kids. The beach has great sand which my toddler and baby loved playing in. Awesome staff and large family room.
Stayed 7 nights in Jan 2023

10/10 Excellent


Travelled with family and small children
Liked: Cleanliness, amenities
When booking a less expensive property the expectations are of something at that price point. My expectations were exceeded. Staff was great. Especially the inside bartender, and the lifeguard who helped me out with a injury I sustained while out and about and made sure I was well taken care of. Buffet was great, the premium restaurant we didn’t take advantage of due to limited seating. Rooms were clean as were the grounds. And the activities at the resort were very entertaining.

10/10 Excellent


Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. The ocean area is small (not extending very far out, waist level). Food was very good good and we enjoyed the buffet style service. The room was great with 2 bedrooms and 2 bathrooms. It could get a little loud on the first floor near the inner pool but quieted down by 9:30-10pm, and with the inner bedroom door closed was quiet. Would recommend this resort, especially if looking for a 2 bedroom suite. Excursion discounts are contingent on a 90 minute pitch from a sister resort.

10/10 Excellent


Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Employees worked very hard at their jobs to please everyone and keep the place really clean.

2/10 Terrible

Danny Triet

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The food is terrible there. Not a lot of food option and restaurant . The staff speak limited English . There’s a lot of bug in the room . The room smell musty . Cheap toilet paper . No beer for the room . No box tissue provided for room . Pool is small . Limited area for beach . Room is old and small . Will never com back . The pool is not heated . Room service is terrible . Phone does not work . Complain 4 times but never fix

10/10 Excellent


Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and friendly staff

10/10 Excellent


Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a small resort which has its charm in how the hotel staff quickly connects with you to meet your needs. Thank you Ivan, Roserita, Harumi, . . . We enjoyed the stay with our kids who were able to play water polo, beach volleyball, soccer. The food options were healthy with a decent variety for up to five or six days. (Loved the Cancun bay sushi). The drinks are tasty although watered down. I welcomed this as I looked for a family friendly resort. I recommend “Mercado 28” to purchase local souvenirs and practice your negotiation skills.

8/10 Good

Rabi, Bethesda

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had a good time in Cancun overall The resort was fine. Book there if you like the prices (especially for a suite) compared to bigger resorts. We booked late so we had limited options and the prices were high. This was one of the cheaper options (especially for a suite with kids having their own room/bathroom), so you could say we got what we paid for. It's like a very good hotel, but less like a resort. Much smaller than other resorts (~100 rooms), so I am guessing it's more expensive for them to provide activities/amenities. They do have good entertainment some days. The resort and the suites are maintained well and look up-to-date. The beachfront is really small, kind of untidy. You can hang out there perfectly fine, but don't expect an expansive/open view of the ocean. Lots of seaweed on the beach. We hardly used it. Ended up taking a bus to other beaches. Very limited activities that we could do in the resort while we waited two days for rain to clear. Staff was friendly overall, helpful and attentive. The front desk could be a little more chatty. They answered specific questions, but otherwise were not volunteering much information about the resort or about Cancun. Food was good overall. The service at the buffet was mostly ok. Didn't try the bar too much. Hard liquor is extra. The Bellman was very, very nice and friendly. You can have a perfectly good time in Cancun staying at this resort, but if prices are equal, consider a bigger resort with more amenities.

10/10 Excellent


Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great food! Great service! Beautiful pool and beach!

4/10 Poor


Travelled with family
Disliked: Cleanliness, property conditions & facilities
We were disappinted, thiscwas the worst al inclusive resort we have stayed in. The hotel is old, rooms outdated, dirty, old rag towels, only 1 restaurant was opened the majority of the time. Same food options every night. No to go cups for coffee. Not enough lounge chairs. Hardly any room on small beach. They gave our family of 5 only 5 beach towels we had to use the entire week. Drinks watered down. The best part was the sushi bar and it was only opened 12-5… with only 1 person preparing the sushi bar. No snack bar anywhere … only could get food or drinks from 6:30-11:00. Overpriced for what we got. Website is misleading in our view. We will not stay here again. On a positive, the staff was very friendly and helpful. Oh and you only got limited water in your room fridge each day, like 4 bottled waters, 1 can of coke, orange drink and some other drink we didn’t know what it was. Very disappointing resort ( it’s not a resort, it’s really a hotel)