Title: Cancun Bay All Inclusive Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Cancun Bay All Inclusive Hotel Travelers enjoy beachside massages and swim-up bar refreshment at Cancun Bay All Inclusive Hotel, where tropical sunshine creates perfect vacation days ## Photo gallery for Cancun Bay All Inclusive Hotel ![Exterior - Cancun Bay All Inclusive Hotel (Cancun)](https://images.trvl-media.com/lodging/6000000/5810000/5806800/5806712/31b98a6d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![4 restaurants, breakfast, lunch, dinner served; international cuisine - Cancun Bay All Inclusive Hotel (Cancun)](https://images.trvl-media.com/lodging/6000000/5810000/5806800/5806712/3d70a168.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Master Suite 3 Bedrooms - Cancun Bay All Inclusive Hotel (Cancun)](https://images.trvl-media.com/lodging/6000000/5810000/5806800/5806712/ec460371.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 restaurants, breakfast, lunch, dinner served; international cuisine - Cancun Bay All Inclusive Hotel (Cancun)](https://images.trvl-media.com/lodging/6000000/5810000/5806800/5806712/ddfd1dda.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 outdoor pools, open 8:00 AM to 6:00 PM, pool umbrellas, sun loungers - Cancun Bay All Inclusive Hotel (Cancun)](https://images.trvl-media.com/lodging/6000000/5810000/5806800/5806712/d83e5e0f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Cancun Bay All Inclusive Hotel offers a complete vacation package with a welcoming atmosphere for families. Guests can relax with hot stone treatments at the spa or spend time at either of the two outdoor pools. Five restaurants serve international dishes for all daily meals. ## Reviews 7.6 Good ## Popular amenities - Hot tub - All-inclusive - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Jan. 19 - Jan. 20](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=5806712&PinnedHotelID=5806712&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=5806712&PinnedHotelID=5806712&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 20 - Jan. 21](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=5806712&PinnedHotelID=5806712&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=5806712&PinnedHotelID=5806712&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=5806712&PinnedHotelID=5806712&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=5806712&PinnedHotelID=5806712&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=5806712&PinnedHotelID=5806712&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=5806712&PinnedHotelID=5806712&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed 3+ beds Showing 8 of 8 rooms ### View all photos for Double Room Superior with Sea View ![Minibar, in-room safe, individually decorated, blackout drapes](https://images.trvl-media.com/lodging/6000000/5810000/5806800/5806712/ac41abdc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Superior with Sea View - 215 sq ft - Sleeps 4 ### View all photos for Standard Room ![Standard Room](https://images.trvl-media.com/lodging/6000000/5810000/5806800/5806712/24f55715.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 7.8 Good 72 reviews ### Highlights Balcony or patio Individually decorated Air conditioning Connecting rooms available LCD TV Blackout drapes/curtains Private bathroom Eco-friendly toiletries - 334 sq ft - Sleeps 4 - 1 Double Bed ### View all photos for Junior Suite, 2 Bedrooms ![Junior Suite, 2 Bedrooms ](https://images.trvl-media.com/lodging/6000000/5810000/5806800/5806712/7017b725.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 2 Bedrooms 7.6 Good 28 reviews ### Highlights Balcony or patio Separate sitting area Individually decorated Air conditioning Connecting rooms available LCD TV Blackout drapes/curtains 2 bedrooms - 606 sq ft - 2 bedrooms - Sleeps 5 - 2 Double Beds and 1 King Bed ### View all photos for Master Suite 3 Bedrooms ![Master Suite 3 Bedrooms](https://images.trvl-media.com/lodging/6000000/5810000/5806800/5806712/ec460371.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite 3 Bedrooms 7.0 Good 13 reviews ### Highlights Balcony or patio Separate dining area Separate sitting area Individually decorated Air conditioning Connecting rooms available LCD TV Blackout drapes/curtains - 1033 sq ft - 3 bedrooms - Sleeps 8 - 2 Double Beds and 2 King Beds ### View all photos for Superior Room, Ocean View ![Superior Room, Ocean View](https://images.trvl-media.com/lodging/6000000/5810000/5806800/5806712/123c4ec1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Ocean View 8.0 Very good 32 reviews ### Highlights Balcony or patio Individually decorated Air conditioning Connecting rooms available LCD TV Blackout drapes/curtains Separate bedroom Private bathroom - 334 sq ft - 1 bedroom - Ocean view - Sleeps 4 - 1 Double Bed ### View all photos for Double Room Standard ![Minibar, in-room safe, individually decorated, blackout drapes](https://images.trvl-media.com/lodging/6000000/5810000/5806800/5806712/723ed79b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard - 215 sq ft - Sleeps 4 ### View all photos for Family Suite -5 guests- Junior ![Minibar, in-room safe, individually decorated, blackout drapes](https://images.trvl-media.com/lodging/6000000/5810000/5806800/5806712/d872994b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite -5 guests- Junior - 699 sq ft - Sleeps 5 ### View all photos for Family Suite -8 guests- Master ![Minibar, in-room safe, individually decorated, blackout drapes](https://images.trvl-media.com/lodging/6000000/5810000/5806800/5806712/2792b2ac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite -8 guests- Master - 1022 sq ft - Sleeps 8 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Cancun-Bay-Resort-All-Inclusive.h5806712.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Cancun-Bay-Resort-All-Inclusive.h5806712.Hotel-Information) ## About the area Located on the beach, Cancun Bay All Inclusive Hotel is in Zona Hotelera, a neighborhood in Cancun. Plaza Las Americas and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Langosta Beach and Tortuga Beach. Ultramar Ferry Puerto Juárez and Cancun Convention Center are two other places to visit that come recommended. Jet skiing and kayaking offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. [Visit our Cancun travel guide](https://www.expedia.ca/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.14953%2C-86.79357&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=fUeJT_W7bLbUmls9GzTjHxc3tZg=) Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500 ### What's nearby - Playa Tortugas \- 3 min walk \- 0.3 km - Las Perlas Beach \- 9 min walk \- 0.8 km - Escénica Tower \- 11 min walk \- 1.0 km - Langosta Beach \- 2 min drive \- 1.8 km - Puerto Cancun Marina Town Center \- 4 min drive \- 2.8 km ### Getting around - Cancun Intl. Airport (CUN) - 22 min drive ### Restaurants - ‪Restaurant Dos Lunas - ‬12 min walk - ‪Starbucks - ‬3 min walk - ‪Los Chachalacos - ‬10 min walk - ‪Las Hijas De La Tostada - ‬4 min walk - ‪Boost Pool Bar - ‬3 min walk ## About this property ### Cancun Bay All Inclusive Hotel Family-friendly hotel near Langosta Beach Located close to Tortuga Beach and Plaza Las Americas, Cancun Bay All Inclusive Hotel provides a swim-up bar, a poolside bar, and a grocery/convenience store. This hotel is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. For some rest and relaxation, visit the hot tub or outdoor treatment areas, and indulge in a Thai massage, a body treatment, or aromatherapy. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Yoga classes are offered at the gym; other things to do include volleyball. Free WiFi in public areas is available to all guests, along with a free daily manager's reception and a terrace. Other perks at this hotel include: - 2 outdoor pools and a children's pool, along with sun loungers, pool umbrellas, and a lifeguard on site - Free self parking - An area shuttle, an elevator, and a porter/bellhop - A TV in the lobby, massage treatment rooms, and table tennis - Guest reviews say great things about the beach locale and helpful staff Room features All 132 individually decorated rooms include comforts such as laptop-compatible safes and air conditioning, in addition to amenities like minibars. Guest reviews speak positively of the clean rooms at the property. More conveniences in all rooms include: - Free tea bags/instant coffee and coffee/tea makers - Eco-friendly toiletries and showers - LCD TVs with cable channels - Balconies or patios, wardrobes/closets, and daily housekeeping ### All-inclusive details All-inclusive room rates at Cancun Bay All Inclusive Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ### Food and beverages All buffet meals, snacks, and select beverages included Room service during certain hours (limited menu) In-room minibar (non-alcoholic beverages included) ### Activities and facilities/equipment All onsite activities and use of facilities and equipment are included. ### Land activities Fitness facilities Volleyball ### Lessons/classes/games Aerobics Dancing Water fitness Yoga ### Entertainment Onsite entertainment and activities Theme parties ## Similar properties ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/200000/197400/197382/083b20ce.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Occidental Costa Cancún All Inclusive Zona Hotelera - Pool - Hot tub - Breakfast included - All-inclusive 8.0 Very good 2,605 reviews CA $287 CA $355 total includes taxes & fees Jan 28 - Jan 29 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=197382&PinnedHotelID=197382&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/1000000/30000/21600/21544/f8f69d0e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Occidental Tucancún All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 7.6 Good 1,361 reviews CA $249 CA $308 total includes taxes & fees Jan 20 - Jan 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=21544&PinnedHotelID=21544&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/890000/888300/888269/95892428.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Flamingo Cancun - All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Kids pool 7.0 Good 1,177 reviews CA $376 CA $461 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=888269&PinnedHotelID=888269&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/1000000/580000/571400/571397/ec66966d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Emporio Cancun Optional All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Kids pool 8.0 Very good 2,228 reviews CA $234 CA $295 total includes taxes & fees Feb 9 - Feb 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=571397&PinnedHotelID=571397&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/580000/571500/571410/6a02fd4c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Royal Beach Cancun - All Inclusive Zona Hotelera - On private beach - Pool - Breakfast included - All-inclusive 7.4 Good 1,008 reviews CA $305 CA $376 total includes taxes & fees Feb 19 - Feb 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=571410&PinnedHotelID=571410&HadPinnedHotel=true®ionId=-1&adults=2) ![Children's activities](https://images.trvl-media.com/lodging/1000000/580000/579800/579797/dda4045a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sunset Marina Resort & Yacht Club Zona Hotelera - Pool - Hot tub - Breakfast included - All-inclusive 7.8 Good 566 reviews CA $304 CA $388 total includes taxes & fees Jan 20 - Jan 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=579797&PinnedHotelID=579797&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/20000/13700/13655/752f0c8b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Solaris Cancun - All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 7.8 Good 1,456 reviews CA $310 CA $399 total includes taxes & fees Jan 31 - Feb 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=13655&PinnedHotelID=13655&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/70000/64100/64052/9b6a2f43.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Grand Oasis Cancun - All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 6.0 1,739 reviews CA $356 CA $437 total includes taxes & fees Jan 20 - Jan 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=64052&PinnedHotelID=64052&HadPinnedHotel=true®ionId=-1&adults=2) ![Body treatments, deep-tissue massages, sports massages, beach massages](https://images.trvl-media.com/lodging/24000000/23980000/23972600/23972556/1630b5f0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dos Playas by Faranda All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Kids pool 7.4 Good 548 reviews CA $272 CA $339 total includes taxes & fees Jan 20 - Jan 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=23972556&PinnedHotelID=23972556&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1750000/1745600/1745565/f54cb7c0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Oasis Palm - All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 6.8 1,011 reviews CA $366 CA $449 total includes taxes & fees Jan 21 - Jan 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=1745565&PinnedHotelID=1745565&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transportation - Area shuttle (surcharge) - Free uncovered self parking on site - Limited onsite self parking - Wheelchair-accessible parking available ### Food and drink - 2 bars/lounges - 4 restaurants - A poolside bar - A swim-up bar - Coffee and tea in common areas - Free daily manager's reception - Snack bar/deli ### Restaurants on site - El Faisan - La Piña - La Vista Sushi Zen - Trattoria ### Things to do - 2 outdoor pools - Beach volleyball - Billiards/pool table - Children's pool - Gym - Hot tub - Shopping - Table tennis - TV in common areas - Yoga classes ### Family friendly - 2 outdoor pools - Children's pool - Grocery/convenience store - Laundry facilities - Lifeguards on site - Snack bar/deli ### Conveniences - 24-hour front desk - Gift shop/newsstand - Grocery/convenience store - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Conference center (1,970 square feet of space) - Meeting rooms ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the bay - On the beach - Pool loungers - Pool umbrellas - Terrace ### Spa - 2 treatment rooms - Aromatherapy - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Outdoor treatment areas - Sports massages - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 10 accessible parking spaces - Elevator (29 inch wide door) - Smooth flooring in room - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 3 floors - 5 buildings - Ballroom - Banquet hall - Beaux Arts architecture - Built in 1978 - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas - Lifeguards - Local artist showcase - No plastic coffee stirrers - No plastic drinking straws - Reception hall - Reusable tableware ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Hair dryer (on request) - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - LCD TV with cable channels ### Food and drink - Coffee/tea maker - Limited room service - Minibar - Tea bags/instant coffee ### More - Air conditioning - Connecting rooms available - Eco-friendly toiletries - Individual decor - Iron/ironing board - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: noon Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: USD 55 ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 4.80 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out fee: USD 55 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Pool access available from 8:00 AM to 6:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Cancun Bay Resort All Inclusive Qbay Cancun Hotel And Suites Qbay Cancun Hotel Cancun Cancun Bay All Inclusive Cancun Bay Resort ## Frequently asked questions ### Does Cancun Bay All Inclusive Hotel have a pool? ### How much does it cost to stay at Cancun Bay All Inclusive Hotel? ### Is Cancun Bay All Inclusive Hotel pet-friendly? ### How much is parking? ### What time is check-in at Cancun Bay All Inclusive Hotel? ### What time is check-out at Cancun Bay All Inclusive Hotel? ### Are there all-inclusive benefits at Cancun Bay All Inclusive Hotel? ### Where is Cancun Bay All Inclusive Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Cancun Bay All Inclusive Hotel Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.6 Amenities ### 8.2 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 529 8 - Good 333 6 - Okay 211 4 - Poor 115 2 - Terrible 120 ## Reviews ### 10/10 Excellent #### Angel Jan 11, 2026 Liked: Cleanliness, amenities, property conditions & facilities The staff is amazing ![](https://a.travel-assets.com/ugc/hotel-reviews/5cb56941-5aa0-463b-bf1d-221ceb66a9a2-1768089876509.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Angel Stayed 5 nights in Jan 2026 ### 8/10 Good #### Wei Dec 26, 2025 Liked: Cleanliness, amenities Check in is smooth, beach is clean, food could be a little better ![](https://a.travel-assets.com/ugc/hotel-reviews/75016f60-1f6a-45e7-8380-78793564271b-1766782704389.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Wei Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### srinivasarao Nov 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great place to stay, Staff is very nice and friendly. ##### srinivasarao Stayed 4 nights in Nov 2025 ### 8/10 Good #### Jennifer Dec 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel, lovely food and good selection at every meal, attentive staff, great pools and beach access. The ocean view room had a stunning view from the balcony. ##### Jennifer Stayed 8 nights in Nov 2025 ### 10/10 Excellent #### Luz Jan 10, 2026 Liked: Cleanliness, amenities, property conditions & facilities Great resort. Second time here. Been to 9 other resorts in Riviera Maya and this one stands out. Beautiful property, plenty of pools and entertainment. The food is excellent, especially the lunch buffet by the main pool. Best we’ve had in Mexico. The beach is not the prettiest, but there’s a nice area for water-sports that is very calm. Highly recommend. ##### Luz Stayed 7 nights in Nov 2025 ### 8/10 Good #### JOVEN JR JACINTO Nov 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities More activities to offer and food options. ##### JOVEN JR JACINTO Stayed 5 nights in Nov 2025 ### 6/10 Okay #### nam Jan 14, 2026 Liked: Cleanliness, staff & service The romm is clean and nice view of the ocean. Breafast is exceleent. The wines taste worse than bad vinegar. The magarita is not worth drinking. The buffet , well, nothing is worth wrting home. ##### nam Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### Alfonso Nov 28, 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice, clean, close to the beach. Close to town. Good things around it. ![](https://a.travel-assets.com/ugc/hotel-reviews/1ef8519d-d76e-43fa-942b-7933e179b279-1764371771540.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c2d3a796-e512-4f26-8853-9ba41c3e2601-1764371770868.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alfonso Stayed 4 nights in Nov 2025 ### 6/10 Okay #### Robyn Jan 4, 2026 Liked: Staff & service Clean friendly staff. Pool was very cold. Housekeeping came at end of the day which was not ideal. Drinks in room not always replaced daily unless ask. Had a nice time fur short vacation at small resort. ![](https://a.travel-assets.com/ugc/hotel-reviews/bc1e6a64-671f-442e-977d-bf7b8a29c652-1767543783852.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f3863260-bca6-4f58-8881-249c1c703556-1767543787507.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c9a9b580-9663-46ca-9a27-5028c2415400-1767543787552.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/354048f0-5f4f-4f8c-9090-95f088bb741b-1767543900162.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Robyn Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Dhara Nov 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities Amazing stay! Diego from entertainment and the bartenders including Jordan, Marco and Osvaldo gave the best service. Cleanliness was perfect and top class location! Would definitely recommend and visit again soon!!! ![](https://a.travel-assets.com/ugc/hotel-reviews/5a4d6d32-91be-40c2-9971-4bd3e90a4581-1762802225317.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/47a69c5e-3452-492d-ba74-726ae103db5f-1762802226508.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ab53ad4c-6906-4583-989f-99b27c820a23-1762802227151.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Dhara Stayed 3 nights in Nov 2025 ### 8/10 Good #### Elizabeth Dec 15, 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was clean and AC worked. The reception in tv was poor. The staff was friendly and welcoming. The food in the buffet offered a variety of choices. ##### Elizabeth Stayed 6 nights in Dec 2025 ### 8/10 Good #### Shahrzad Nov 9, 2025 Liked: Staff & service, amenities, property conditions & facilities I stayed at Cancún Bay Resort for five nights and really enjoyed my stay. The hotel is small but has everything you need — comfortable, cozy, and clean. The atmosphere feels peaceful and welcoming, perfect for relaxing after a day out. The food was tasty with a good variety every day. Overall, a lovely little place in Cancún that I’d definitely recommend! ![](https://a.travel-assets.com/ugc/hotel-reviews/62d731fc-d609-4a99-b170-85b470254871-1762717959226.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Shahrzad Stayed 5 nights in Nov 2025 ### 6/10 Okay #### Baldeep Nov 30, 2025 Room was clean and staff were very friendly and helpful. Food options were not so good plus very few pool side activities. We will not be coming back. ##### Baldeep Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Rogerson Jeff Sep 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Property is family friendly with a beautiful beach ##### Rogerson Jeff Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Jennifer Nov 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities Good service ##### Jennifer Stayed 4 nights in Oct 2025 ### 6/10 Okay #### Gerardo Oct 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nicely staff. Almost every rooms have a nice view. ##### Gerardo Stayed 1 night in Oct 2025 ### 6/10 Okay #### Cam Tu Nov 5, 2025 Liked: Cleanliness, property conditions & facilities staying in this resort twice and everything is good. just hope they improve their food options. Same everytime. ![](https://a.travel-assets.com/ugc/hotel-reviews/98e8c785-cea7-4c43-a620-62516f4358b8-1762374861508.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Cam Tu Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### MINGMAR Jul 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very friendly staff Love our family stay ![](https://a.travel-assets.com/ugc/hotel-reviews/38a82599-2e62-4cda-aa67-fdf6795252ca-1752229491191.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b8908410-7d24-456c-bda8-1fe527e3245f-1752229491283.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6dd19d60-74a9-47da-93c4-8c294718159b-1752229491404.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### MINGMAR Stayed 3 nights in Jul 2025 ### 8/10 Good #### Paul Oct 15, 2025 Liked: Cleanliness, staff & service, amenities The staff was very friendly. The building is old, derelict, needs a lot of minor repairs. It was affordable and close to the ADO bus station, which is what I needed. I had a great time there. ##### Paul Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Rachid Oct 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is amazing freindly people and they try to make sure everything is good for their customers ##### Rachid Stayed 4 nights in Sep 2025 ### 8/10 Good #### Elizabeth Oct 11, 2025 Liked: Cleanliness, staff & service This resort is small with less pizzazz compared to the fancier resorts. There’s only a few restaurant options and the buffet was small, but we enjoyed the selection available. The staff are friendly and work hard to make sure your stay is a pleasant one. The grounds are clean, pool overlooks the ocean and the drinks were good. ![](https://a.travel-assets.com/ugc/hotel-reviews/ad7ee376-cb13-4e4e-a67d-e14827b9c77d-1760141265089.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f7f3fbed-55e8-41aa-9256-4e43b25a198e-1760141264627.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/643d655e-2eca-48ec-8e6d-a0d26db4a130-1760141264920.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8bffb36e-a1e1-47b9-9068-73c91a371695-1760141264580.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Elizabeth Stayed 4 nights in Oct 2025 ### 8/10 Good #### Corey Aug 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was great ![The beach was nice](https://a.travel-assets.com/ugc/hotel-reviews/ae5ba0de-ecdf-4565-bad3-2f3d47c5ca3a-1756382528531.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Corey Stayed 5 nights in Aug 2025 ### 8/10 Good #### Dawn Sep 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel was great. Very comfortable beds, very clean rooms great shower. The only thing wrong was the food and drinks, cheap alcohol and the food was mediocre. If best ![](https://a.travel-assets.com/ugc/hotel-reviews/debf8765-8eba-42f2-810c-7f83d7b614f8-1758577395173.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Dawn Stayed 3 nights in Sep 2025 ### 8/10 Good #### Leo Dec 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities This was our first time at an all inclusive “Hotel”, we usually do resorts. I have to say the hotel was very clean and well maintained. The staff were great. We never waited to get a drink or food. Pizza was really good, all food was good, never had a bad item. The beach is small but they had a system to keep the seaweed away which was really nice. You can also walk down the beach for quite a while which I enjoyed. This is a smaller place than we were used to but we enjoyed our selfs. The only thing I would suggest is the beds. We found them really hard. A mattress topper would go a long way. I was considering ordering one from Walmart and have it delivered. Other than that a great stay. ![](https://a.travel-assets.com/ugc/hotel-reviews/8eb0bfd4-e13d-4ac5-a49f-38a4478c57bc-1765977831984.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f0c93627-2a29-4c74-a253-431d730a456b-1765977863973.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Leo Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### MARYAM Oct 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I didn’t like the smell or the size of the room. But the hotel itself was great. I loved that there was an indoor pool and an outdoor pool ##### MARYAM Stayed 4 nights in Oct 2025 ## Expedia's Latest Trends ### Hotels > [All Ritmo Cancun Resort & Water Park - All Inclusive](https://www.expedia.ca/Cancun-Hotels-All-Ritmo-Cancun-Resort-Water-Park.h375956.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Krystal Urban Cancun & Beach Club](https://www.expedia.ca/Cancun-Hotels-Krystal-Urban-Cancun-Centro.h20167293.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Nomads Hotel & Rooftop pool](https://www.expedia.ca/Cancun-Hotels-Nomads-Hotel-Rooftop-Pool.h20187538.Hotel-Information) > > [Suites Malecon Cancun](https://www.expedia.ca/Cancun-Hotels-Suites-Malecon-Cancun.h9785512.Hotel-Information) > > [Fairfield Inn & Suites by Marriott Cancun Downtown](https://www.expedia.ca/Cancun-Hotels-Fairfield-Inn-Suites-By-Marriott-Cancun-Downtown.h68684303.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Villa Palmeras](https://www.expedia.ca/Cancun-Hotels-Villa-Palmeras.h19637549.Hotel-Information) > > [Four Points by Sheraton Cancun Centro](https://www.expedia.ca/Cancun-Hotels-Four-Points-By-Sheraton-Cancun-Centro.h9534224.Hotel-Information) > > [Adhara Hacienda Cancun](https://www.expedia.ca/Cancun-Hotels-Adhara-Hacienda-Cancun.h26030.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > > [Nílu Cancun Downtown by Selina](https://www.expedia.ca/Cancun-Hotels-Selina-Cancun-Downtown.h21125093.Hotel-Information) > > [Mex Hoteles](https://www.expedia.ca/Cancun-Hotels-Mex-Hoteles.h66597429.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Wyndham Garden Cancun Downtown](https://www.expedia.ca/Cancun-Hotels-Wyndham-Garden-Cancun-Downtown.h4411896.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [Viva Maya by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Viva-Wyndham-Maya-All-Inclusive.h569232.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Oh! Cancun The Urban Oasis & Beach Club](https://www.expedia.ca/Cancun-Hotels-Oh-Cancun-The-Urban-Oasis.h11517991.Hotel-Information)