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Cancun Bay Resort - All Inclusive

Photo gallery for Cancun Bay Resort - All Inclusive

Primary image
On the beach, white sand, sun loungers, beach umbrellas
2 outdoor pools, sun loungers
2 outdoor pools, sun loungers
2 outdoor pools, sun loungers

Overview of Cancun Bay Resort - All Inclusive

Cancun Bay Resort - All Inclusive

3.5 star property

3.8/5 Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • All-inclusive
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest stays
  • Sheets and towels washed at 60°C
  • Follows industry sanitization guidelines
Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationLangosta Beach20 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)20 min drive
  • Popular LocationEl Rey Ruins23 min drive
  • Popular LocationNorte Beach100 min drive

Choose dates to view prices

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

  • 215 sq ft
  • Studio
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite (3 Bedrooms with dining room)

Family Suite (3 Bedrooms with dining room)

  • 1022 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

  • 699 sq ft
  • 2 bedrooms
  • Water view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

Standard Room

  • 269 sq ft
  • Studio
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Master

Suite Master

  • Sleeps 8
  • 4 Full Bed(s)

View all photos for Room Superior With View

Room Superior With View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Junior

Suite Junior

  • Sleeps 5
  • 3 Full Bed(s)

About this area

Cancun

Cancun Bay Resort - All Inclusive is located in Zona Hotelera, a neighborhood in Cancun, and is next to a golf course and on the beach. Plaza Las Americas and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and Tortuga Beach. Traveling with kids? Consider Aquaworld, or check out an event or a game at Andres Quintana Roo Stadium. Discover the area's water adventures with kayaking, snorkeling, and parasailing nearby, or enjoy the great outdoors with ecotours.
Visit our Cancun travel guideOpens in a new window
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Map

What's nearby

  • Playa Tortugas - 1 min walk
  • Las Perlas Beach - 3 min walk
  • Langosta Beach - 20 min walk
  • El Rey Ruins - 23 min drive
  • Norte Beach - 100 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive

Restaurants

  • Carnitas Michoacan - 6 min walk
  • La Trattoria - 17 min walk
  • La Dolce Vita - 3 min drive
  • La Playita Restaurante Bar Cancun - 4 min drive
  • Luna Rossa - 4 min drive

About this property

Cancun Bay Resort - All Inclusive

Beachfront aparthotel with calming spa services
At Cancun Bay Resort - All Inclusive, hit the beach, dine onsite at El Faisan, or enjoy a drink at one of the aparthotel's 2 bars/lounges. Each apartment offers a balcony, a minibar, and an LCD TV with cable channels. Additional amenities include room service, free local calls, and a laptop-compatible safe.
Cancun Bay Resort - All Inclusive offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

Guests under 18 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include sports massages and massages.

All-inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Languages spoken

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Property is kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Beach

  • On the beach
  • Beach towels
  • Beach umbrellas
  • Beach sun loungers
  • Beach massages

Pool/Spa

  • 2 outdoor pools
  • Sun loungers
  • Spa tub
  • Massages
  • Spa services
  • Sports massage

Internet

  • Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV, bus, and truck parking on site
  • Wheelchair-accessible parking available
  • Limited onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Family friendly

  • Children stay free
  • Children's pool
  • Playground
  • Babysitting (surcharge)

Restaurants on site

  • El Faisan
  • Sushi Bar
  • Pina Colada
  • Trattoria
  • Jacuzzi Bar

Dining

  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Manager's reception (free)
  • Minibar
  • Snack bar/deli
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Hair dryer (on request)
  • Towels provided
  • Free toiletries

Living spaces

  • Library

Entertainment

  • LCD TV with cable service
  • Pool or billiards table
  • Arcade/game room
  • TV in a common area

Outdoor areas

  • Terrace
  • Balcony or patio
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Conference center (1970 square feet of space)

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Soundproofing
  • Well-lit path to entrance
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchairs available on site
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Local maps
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk

Location highlights

  • Near the sea
  • On the waterfront
  • Near the boardwalk
  • Next to a golf course

Things to do

  • 18 holes of golf
  • Fitness center
  • Beach volleyball on site
  • Yoga classes on site
  • Ecotours nearby
  • Windsurfing nearby
  • Golf lessons nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Kayaking nearby
  • Surfing/boogie boarding nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector
  • Window guards

General

  • 132 rooms
  • 3 floors
  • 5 buildings
  • Built in 1978
  • Beaux Arts architecture

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Policies

Check-in

Check-in from 3:00 PM - noon
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 10

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 5 children stay free when using existing bedding
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out fee: USD 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa tub

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort
Cancun Bay Inclusive Cancun
Cancun Bay Resort All Inclusive
Cancun Bay Resort - All Inclusive Cancun

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 407 out of 1022 reviews
5 - Excellent 40%
Rating 4 - Good. 290 out of 1022 reviews
4 - Good 28%
Rating 3 - Okay. 167 out of 1022 reviews
3 - Okay 16%
Rating 2 - Poor. 80 out of 1022 reviews
2 - Poor 8%
Rating 1 - Terrible. 78 out of 1022 reviews
1 - Terrible 8%

4.3/5

Cleanliness

4.3/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

3.9/5

Eco-friendliness
Write a review

2/5 Poor

Travelled with family
Liked: Amenities
Horrible food
Stayed 8 nights in Jun 2022

5/5 Excellent

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities, property conditions & facilities
People are super nice
Stayed 7 nights in Jun 2022

5/5 Excellent

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The stay was amazing!! The buffet was ok but the drinks were great. There is a store across the street for late night snacks which was a plus. The staff was great, Alejandra and Luis were the best!!!!
Stayed 5 nights in Jun 2022

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jun 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing!
Stayed 3 nights in Jun 2022