Title: BOK21 (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=92536231&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # BOK21 A peaceful garden retreat in Downtown Cancun where travelers can relax outdoors while having access to helpful concierge services whenever needed ## Photo gallery for BOK21 ![Exterior - BOK21 (Cancun)](https://images.trvl-media.com/lodging/93000000/92540000/92536300/92536231/771f1e79.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Free WiFi, bed sheets - BOK21 (Cancun)](https://images.trvl-media.com/lodging/93000000/92540000/92536300/92536231/bef67586.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - BOK21 (Cancun)](https://images.trvl-media.com/lodging/93000000/92540000/92536300/92536231/bedb02e2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - BOK21 (Cancun)](https://images.trvl-media.com/lodging/93000000/92540000/92536300/92536231/d88667e5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Building design - BOK21 (Cancun)](https://images.trvl-media.com/lodging/93000000/92540000/92536300/92536231/a8f27a47.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies BOK21 sits in Downtown Cancun's center, offering a quiet escape with its garden and outdoor furniture. Guests connect to WiFi from their rooms or relax on the terrace, with concierge services and round-the-clock front desk staff ready to assist with any needs. ## Reviews 8.0 Very good ## Popular amenities - Parking included - Free WiFi - Air conditioning - Breakfast available - Housekeeping ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-21&selected=92536231&PinnedHotelID=92536231&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-21&selected=92536231&PinnedHotelID=92536231&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-21&endDate=2026-02-22&selected=92536231&PinnedHotelID=92536231&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-21&endDate=2026-02-22&selected=92536231&PinnedHotelID=92536231&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=92536231&PinnedHotelID=92536231&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=92536231&PinnedHotelID=92536231&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=92536231&PinnedHotelID=92536231&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=92536231&PinnedHotelID=92536231&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed Showing 4 of 4 rooms ### View all photos for Habitacion Doble Individual ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/93000000/92540000/92536300/92536231/bef67586.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Habitacion Doble Individual 8.0 Very good 1 review ### Highlights Balcony Air conditioning Flat-screen TV Private bathroom Free bottled water Coffee/tea maker Netflix Digital channels - City view - Sleeps 2 - 2 Double Beds ### View all photos for Habitacion King ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/93000000/92540000/92536300/92536231/9fb80800.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Habitacion King 10.0 Exceptional 1 review ### Highlights Balcony Air conditioning Flat-screen TV Separate bedroom Private bathroom Free bottled water Coffee/tea maker Netflix - City view - Sleeps 2 - 1 King Bed ### View all photos for Habitacion Suite ![Habitacion Suite](https://images.trvl-media.com/lodging/93000000/92540000/92536300/92536231/6ad7edd2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Habitacion Suite 8.0 Very good 2 reviews ### Highlights Balcony Air conditioning Flat-screen TV Separate bedroom Private bathroom Free bottled water Coffee/tea maker Netflix - City view - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Suite ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/93000000/92540000/92536300/92536231/bef67586.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 8.0 Very good 1 review ### Highlights Air conditioning Free rollaway/extra beds Flat-screen TV Separate bedroom Private bathroom Free bottled water Coffee/tea maker Netflix - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-BOK21.h92536231.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-BOK21.h92536231.Hotel-Information) ## About the area Located in Cancun, BOK21 is in the city center. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and Langosta Beach. Plaza Las Americas and Tortuga Beach are two other places to visit that come recommended. [Visit our Cancun travel guide](https://www.expedia.ca/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.15515%2C-86.82178&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=2junTFkZFg1_kOVSWJaT0Yvq3-s=) Bonampak, Cancun, QROO, 77500 ### What's nearby - ![Cancun_BenitoJuarezMunicipalBuilding_6277943_016](https://images.trvl-media.com/place/6277943/ea950b64-8a95-4790-8f37-5b0ccfe5c808.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Benito Juarez Municipal Building 9 min walk \- 0.8 km - Las Palapas Park 11 min walk \- 1.0 km - Plaza Las Americas 13 min walk \- 1.1 km - Plaza 28 17 min walk \- 1.5 km - Puerto Cancun Marina Town Center 5 min drive \- 2.1 km ### Getting around - Cancun Intl. Airport (CUN) 21 min drive ### Restaurants - Arandanos 5 min walk - Rolandi's 5 min walk - La Casa de los Abuelos 3 min walk - Patravali 4 min walk - Mr. Pampas Cancún 3 min walk ## About this property ### BOK21 Hotel near Plaza Las Americas Located close to Playa Tortugas and Ultramar Ferry Puerto Juárez, BOK21 provides a terrace and a garden. Stay connected with free in-room WiFi. Other perks at this hotel include: - Free self parking - Cooked-to-order breakfast (surcharge), tour/ticket assistance, and concierge services - Outdoor furniture Room features All guestrooms at BOK21 boast comforts such as air conditioning, as well as amenities like free WiFi and free bottled water. More amenities include: - Showers and free toiletries - 55-inch flat-screen TVs with Netflix, streaming services, and digital channels - Coffee/tea makers and daily housekeeping ## Similar properties ![Comfort Apartment, City View](https://images.trvl-media.com/lodging/107000000/106270000/106265700/106265616/a940373d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Torre Yaxche 39 Downtown Cancun - Parking included - Free WiFi - Air conditioning - Laundry 8.8 Excellent 41 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-07&selected=106265616&PinnedHotelID=106265616&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Room](https://images.trvl-media.com/lodging/12000000/11520000/11518000/11517991/cd901846.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Oh! 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Feb 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=73027877&PinnedHotelID=73027877&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-06&endDate=2026-03-07&selected=92536231&PinnedHotelID=92536231&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=92536231,106265616,11517991,20167293,109905729) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Daily cooked-to-order breakfast available 9:00 AM to 11:00 AM for a fee: MXN 83 to 119 for adults and MXN 83 to 119 for children ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Outdoor furniture - Terrace ### Accessibility - 6 steps to reach entrance - No elevator ### More - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 55-inch flat-screen TV with digital channels - Netflix - Streaming services ### Food and drink - Coffee/tea maker - Free bottled water ### More - Air conditioning ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 3:30 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions The front desk is open Monday - Friday (8:00 AM - 9:00 PM) and Saturday - Sunday (9:00 AM - midnight) Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 83 to 119 for adults, and MXN 83 to 119 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators No pets and no service animals are allowed at this property ### Property is also known as BOK21 Hotel BOK21 Cancun BOK21 Hotel Cancun ## Frequently asked questions ### Is BOK21 pet-friendly? ### How much is parking? ### What time is check-in at BOK21? ### What time is check-out at BOK21? ### Where is BOK21 located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## BOK21 Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 7.6 Amenities ### 8.2 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 42 8 - Good 26 6 - Okay 11 4 - Poor 4 2 - Terrible 8 ## Reviews ### 10/10 Excellent #### Arturo Jan 25, 2026 Nice room ##### Arturo Stayed 5 nights in Jan 2026 ### 6/10 Okay #### Michael Jan 27, 2026 Liked: Cleanliness, property conditions & facilities Disliked: Amenities The staff was good & helpful. But no fridge or microwave in the room. ##### Michael Stayed 12 nights in Jan 2026 ### 8/10 Good #### Vincent Jan 5, 2026 Liked: Cleanliness, property conditions & facilities Clean-room, noise didn’t bother me too much but if you’re a light sleeper you may have a hard time. Friendly staff, affordable and not too far from the bus station. ##### Vincent Stayed 2 nights in Dec 2025 ### 8/10 Good #### Eric Dec 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities staff were great ,rooms were clean ,if you're gonna be out all day ,this is the place ,is within 10 minutes of all beaches in Cancun and alll major tourist attractions but the best part is super cheap you can't beat it.is a simple room with a nice bed , bathroom,ac,tv for the price it's great .would recommend if you just want a bed and a bathroom and are gonna be exploring Cancun ##### Eric Stayed 6 nights in Dec 2025 ### 4/10 Poor #### Anthony Jan 11, 2026 Liked: Staff & service Parking is barely available. Good location to walk to several good restaurants. This is right in the middle of a roundabout, it’s LOUD all day and night. I suggest bringing foam ear plugs, not joking, it’s THAT LOUD. Asked to move rooms and was denied. Hot water 10 minutes to get warm enough for tepid shower. ##### Anthony Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Ashoka Sep 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities i like staying at this clean hotel. its close to the city areas and also tourist restaurant areas. and also the main mall. all walkable or short drives. parking is tricky but there is space. ##### Ashoka Stayed 3 nights in Sep 2025 ### 6/10 Okay #### Michal Dec 30, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort #### Ok for a budget short trip The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2\*\* budget hotel acceptable. Wifi rather OK for simple tasks. ##### Michal Stayed 1 night in Dec 2023 ### 8/10 Good #### Jamal Feb 7, 2026 Liked: Cleanliness Nice affordable hotel. Close to a lot of restaurants and bars, I took the bus down the hotel zone many times they run constantly and its less than 20 pesos. Nothing fancy but got the job done. ##### Jamal Stayed 5 nights in Feb 2026 ### 10/10 Excellent #### YOUNG HAN May 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Except for car traffic noises, everything is okay. Good price good deal. ##### YOUNG HAN Stayed 4 nights in May 2025 ### 8/10 Good #### Jonas Hernandez Jan 13, 2026 Liked: Cleanliness, amenities, property conditions & facilities Everything was really good we happy about it ##### Jonas Hernandez Stayed 4 nights in Jan 2026 ### 8/10 Good #### Jaime Aug 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel in a convenient location within walking distance of shop, restaurant and entertainment ##### Jaime Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### David Apr 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great for the price ##### David Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Ashoka Jun 5, 2025 Liked: Cleanliness, amenities, property conditions & facilities CLEAN ROOMS, WELL MAINTAINED.. HOT WATER. nice staff . good parking ##### Ashoka Stayed 2 nights in Jun 2025 ### 4/10 Poor #### miguel Aug 2, 2025 Liked: Cleanliness Disliked: Staff & service, amenities Unfortunately the sliding doors on the balcony are not noise proof.there is lots of traffic in front of the hotel.late at night it very noisy its very hard to sleep through out the night. ##### miguel Stayed 8 nights in Jul 2025 ### 8/10 Good #### Byron Jul 6, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Nice place, but theres a lot of noisy traffic in front the hotel. ##### Byron Stayed 2 nights in Jul 2023 ### 2/10 Terrible #### Pamaley Jan 26, 2026 Disliked: Amenities, property conditions & facilities This was the absolute worst hotel I have ever stayed. If I could give it a negative rating below zero I would First of all when I got there 3 hours earlier before check in, the manager refused to let me use the bathroom. She didn't even offer an early check in didn't speak any English. Totally rude! The room had one mirror which was above the sink that is it... one small mirror. The water was turned off at night but the worst thing about this place was the horribly loud traffic noise. When I complained they didn't offer me another room. I went there for dental surgery and I needed to rest. I had reserved 10 days but I couldn't stay there. Since they didn't offer me another room I left on the second day yet they charged me 8 days for services not rendered since I didn't stay there and refuse to give me a refund stating I should've canceled the 1st night. Its them that should've canceled any more charges since I left. I am livid. YOU NEED TO GIVE ME BACK MY MONEY, BOK21\. And get rid of that manager. ##### Pamaley Stayed 10 nights in Jan 2026 ### 8/10 Good #### ken Nov 18, 2024 Liked: Property conditions & facilities Amazing ##### ken Stayed 2 nights in Nov 2024 ### 8/10 Good #### Verified traveller Dec 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Got what I needed. ##### Verified traveller Stayed 2 nights in Dec 2024 ### 2/10 Terrible #### shakir sabah Apr 27, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities i didnt enjoy the stay at the hotel it was very noisy all day and night the car noise and motor cycle its like you sleeping outside the old cleaning lady was nice and she did what she can to keep the room clean but the sheet and pillows and stan markers on them the was something new for me to see and experience the WIFI was very slow and keep disconnecting and once i contact the staff or the owner the msged me on WhatsApp he said he never had the experience before and wrote everything in capital latter like am suppose to care with these lies i go and look at the reviews of the hotel and every problem i stated was the same problem people were having then he wanted to charge me an extra day when i was out at 7 am for my flight if you get the room facing the street you wont be able to sleep i had to get anther place for the last 5 days of my trip it was really a waste of money this hotel for and was not happy with it are their staff at all DO NOT RECOMMEND TO ANYONE TO HAVE THIS EXPERIENCE ##### shakir sabah Stayed 10 nights in Apr 2025 ### 8/10 Good #### Kathryn Oct 31, 2023 Liked: Staff & service I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time. ##### Kathryn Stayed 1 night in Oct 2023 ### 2/10 Terrible #### James Feb 20, 2026 Disliked: Cleanliness, amenities, property conditions & facilities Lights in bathroom didn't work, no hot water, no towels in room, overall it was just not good. Approached the front desk with my concerns and they just shrugged so we moved to a different motel. ##### James Stayed 4 nights in Feb 2026 ### 10/10 Excellent #### Jamal Feb 11, 2026 Liked: Cleanliness, property conditions & facilities Central area ##### Jamal Stayed 4 nights in Feb 2026 ### 10/10 Excellent #### Marie-Pierre Jan 9, 2026 Liked: Cleanliness, property conditions & facilities Personnel attentionné, bonne communication et facile d’accès. Stationnement gratuit devant l’hôtel ##### Marie-Pierre Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Pablo Andres Jan 1, 2026 Liked: Cleanliness, staff & service, property conditions & facilities Excelente en todos los aspectos. ##### Pablo Andres Stayed 9 nights in Dec 2025 ### 10/10 Excellent #### Aracely Dec 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Todo muy bueno ##### Aracely Stayed 1 night in Dec 2025 ## Expedia's Latest Trends ### Hotels > [Crown Paradise Club Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Crown-Paradise-Club-Cancun-All-Inclusive.h9465.Hotel-Information) > > [Hotel Riu Palace Kukulkan - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Kukulkan-Adults-Only-All-Inclusive.h80279416.Hotel-Information) > > [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) > > [Grand Park Royal Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Grand-Park-Royal-Cancun-All-Inclusive.h19878.Hotel-Information) > > [Altitude at Krystal Grand Cancun - All inclusive](https://www.expedia.ca/Cancun-Hotels-Altitude-By-Krystal-Grand-Punta-Cancun-All-Inclusive.h19185431.Hotel-Information) > > [Melia Casa Maya Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hotel-Casa-Maya.h1498129.Hotel-Information) > > [Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only](https://www.expedia.ca/Cancun-Hotels-Royalton-CHIC-Suites-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h24318436.Hotel-Information) > > [Villas Solymar](https://www.expedia.ca/Cancun-Hotels-Villas-Solymar.h91128689.Hotel-Information) > > [The Westin Resort & Spa, Cancun](https://www.expedia.ca/Cancun-Hotels-The-Westin-Resort-Spa.h100.Hotel-Information) > > [Laguna 1 Riva](https://www.expedia.ca/Cancun-Hotels-Laguna-1-Riva.h39638121.Hotel-Information) > > [Private pool!! - Hotel Zone Cancun - Beach access 40 steps](https://www.expedia.ca/Cancun-Hotels-Private-Pool-Cancun-Hotel-Zone-Beach-Access-5.h18761420.Hotel-Information) > > [Beachfront Penthouse on the Sand! 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