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On the beach, white sand, free beach cabanas, sun-loungers
5 outdoor pools
5 outdoor pools
Indoor spa bath

Guest reviews

4.3 out of 5 Excellent
121 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Pool
Parking included
All-inclusive
Air conditioning
Spa
Restaurant

Map

Explore the area

Popular LocationPetempich Bay1 min walk
Popular LocationCrococun Zoo8 min drive
Popular LocationOjo de Agua Beach20 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)20 min drive

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  • Junior Suite

    Room amenities

    • 602 sq ft
    • Sleeps 4
    More detailsJunior Suite
  • Family Suite

    Room amenities

    • 856 sq ft
    • Sleeps 5
    More detailsFamily Suite
  • Room

    Room amenities

    • 856 sq ft
    • Sleeps 5
    More detailsRoom
  • Deluxe Suite

    Room amenities

    • 344 sq ft
    • Sleeps 3
    More detailsDeluxe Suite
  • Junior Swim up Suite

    Room amenities

    • 603 sq ft
    • Sleeps 4
    More details Junior Swim up Suite

About this area

Puerto Morelos

Located in Puerto Morelos, Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma is near the airport and on the beach. Puerto Morelos Reef and El Manglar Golf Course are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Ventura Park Cancun and Crococun Zoo. Travelling with kids? Consider Costa Occidental de Isla Mujeres National Park and Xoximilco. Parasailing and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and skydiving nearby.
Visit our Puerto Morelos travel guide
View in a map
Popular Location

What's nearby

  • Petempich Bay - 1 min walk
  • Crococun Zoo - 8 min drive
  • Puerto Morelos Town Square - 14 min drive
  • Puerto Morelos Reef - 14 min drive
  • Ojo de Agua Beach - 20 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • BLUE — 1 min walk
  • TAINAN — 1 min walk
  • Le Chique - 4 min drive
  • My Little Italy - 14 min drive
  • Richard's Bistro - 14 min drive

About this property

Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma

Beachfront, with full-service spa
Catch some rays at the beach or spend the day relaxing at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. All 148 rooms boast jetted bathtubs, and offer WiFi and free minibar items. 24-hour room service and DVD players are standard, as are flat-screen TVs with cable channels.
Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma offers 148 forms of accommodation which are accessible via exterior corridors and feature DVD players and free minibar items. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets.

This Puerto Morelos resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary newspapers; free international calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

5 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Vassa Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include facials, body wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and local beverages included
24-hour room service
In-room minibar (some restrictions)

Water activities

Kayaking
Snorkelling
Surfing/boogie boarding

Land activities

Volleyball

Lessons/classes/games

Yoga

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 0)
  • Available in some public areas: WiFi (MXN 0)

Parking and public transport

  • Free valet parking
  • Limited parking spaces
  • Local area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • Buffet and à la carte meals, snacks and local beverages included
  • 6 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 4 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 5 outdoor pools
  • Aerobics classes
  • Children's pool
  • Fishing
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Playground
  • Scuba diving
  • Shopping
  • Snorkelling
  • Volleyball

Family friendly

  • 5 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • DVD player
  • Free children's club
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Fridge
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • Computer station
  • Conference space (2079.80 square feet)

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Jetted bathtub
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV channels
  • DVD player
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar
  • Fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for in-room wireless Internet: MXN 0 (rates may vary)
  • Fee for wireless Internet in public areas: MXN 0 (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Azul Beach Hotel Karisma All Inclusive Puerto Morelos
Azul Beach Hotel Karisma All Inclusive
Azul Beach Karisma Puerto Morelos
Azul Beach Hotel Karisma Gourmet Inclusive Puerto Morelos
Azul Beach Karisma Gourmet Inclusive Puerto Morelos
Azul Beach Resort Riviera Maya Gourmet All Inclusive by Karisma

Frequently asked questions

Can I cancel my reservation for free at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma and receive a full refund?
Yes, Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma offers free cancellation on select room rates, because flexibility matters! Please refer to Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma cancellation policy on our site for more details about any exclusions or requirements.
Does Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma have a pool?
Yes, this property has 5 outdoor pools and a children's pool.
Is Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma pet-friendly?
No, pets are not allowed at this property.
How much is parking at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma?
Valet parking is free at this property.
What time is check-in at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma?
Check-in begins at 3 PM.
What time is check-out at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma?
Checkout is at noon.
Are there all-inclusive benefits at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma?
Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include snorkelling, kayaking, surfing/boogie boarding and more.
Where is Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma located?
This Puerto Morelos resort is on the beach, 0.1 mi (0.1 km) from Petempich Bay, and within 9 mi (15 km) of Ojo de Agua Beach and Costa Occidental de Isla Mujeres National Park. Sanctuary of Hope and Time Capsule and Dr. Alfredo Barrera Marin Botanical Garden are also within 9 miles (15 km).
4.3
Excellent
5 - Excellent
67
4 - Good
32
3 - Okay
12
2 - Poor
7
1 - Terrible
3

4.5/5

Cleanliness

4.5/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Travelled with family, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the service to the appearance was amazing about this resort
Stayed 3 nights in Oct 2018

2/5 Poor

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
I did not end up staying at the reserved property. The resort was sold and so my reservation was transferred to another resort. The resort itself was nice but the food was very disappointing. I also found out the resort I paid for was more expensive than the resort they transferred me to and no refund was provided to make up the difference.
Stayed 7 nights in Jan 2020

2/5 Poor

Travelled with partner
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
In need of upgrades. Had to switch rooms because shower was emitting horrible sulfur smells that stunk up whole room. Bed mattress had giant hole in it. Room faced a construction site that started at 7:45 every morning. Most staff was very helpful and nice but concierge was unbelievably and shockingly rude and obnoxious. And not just to us. He is in the wrong line of work.
Stayed 4 nights in Dec 2019

1/5 Terrible

Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
We loved how clean the property was. There was always someone doing maintenance and maintaining the grounds. However, we pitched a swim up room and was advertised as a bar was close by, the bar was completely closed and you could not get a drink. It was advertised that they had 4 eateries, however they were all closed and you could only order or eat at the bar. If you wanted something from a closed restaurant, you could order but only had 2 choices and there were only what the outside bar areas could produce. The ocean was beyond horrific! There was so much seaweed. We understand that they can not control that, but the photos online do not show any seaweed. Once arriving we were told it has been like that for a year. There was a red flag and you were not able to get or utilize the ocean. They then las a list of scheduled events going on through out the day. We tried to attend 2 of them and no one from the staff showed up to make the events happen. Everything we were told and sold on the website was not useable or feasible. We were so upset we left the property as we were not able to do anything, except swim, and that was only for 8 hours a day and on their schedule. Beyond upset and disappointed.
Stayed 4 nights in Sep 2019

3/5 Okay

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
I think it would have been a swim up pool pad if we would have had the two side-by-side because we requested to other room because we didn't get them side-by-side. I feel like they just take my money
Stayed 3 nights in Sep 2019

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