Cancun Convention Center Tours and Activities

Was so in love with this resort! Had an absolute blast can’t wait to come back again

The property itself was great. Right on the beach, the room had a private pool. It was a perfect getaway spot if you are looking to be a $20-30 ride away from the big parties. The staff was readily available to help via WhatsApp. The rest of this list is not really the fault of the hotel but something travelers should be aware of: -May through September is peak sargassum (type of seaweed) season so the beach and water are not really accessible. -The constant reminder to tip and “tip is not included” was a bit annoying. It didn’t change my standard 20% tips but the frequency was annoying -The hotel advertises as “LGBTQ+ friendly.” I’ll say they are “admitting” but not “friendly.” The little jokes and laughs each time an attendant would walk by or after taking an order was a bit childish. Granted, I wasn’t expecting PV- or MC-level friendliness in Tulum but this was unwelcome. All that being said: hotel gets a 5; service 4; Tulum as an LGBT+ welcoming place gets a 2.

A beautiful place and worth visiting, every detail is taken care of and the hotel staff really is to be envied, they make you feel at home especially at check in. Unfortunately, in the pool area, the pool staff told us that we could not stay in the area because they had scheduled an event, to which I replied that no one had informed us of this at the check in. I would have handled it differently not to make feel my guests unwelcome. I would also like to comment that we ran out of Tulum because of the noise in the beach area by the beach clubs, these beach clubs believe that having the volume high will attract more clientele and what they are doing is driving people away from the tourist destination. I would not like that with private or public parties, the peace of the hotel and Holbox get affected, like tulum, I mention this because that day at night they had a Dj, with high volume music, so it was like a joke to leave tulum looking for peace to arrive to a hotel with dj music. the staff mention it was the first time, I really ask the owners to consider and take care of the amazing beautiful hotel they have.