Outstanding staff and service. From the initial greet to checkout the staff was exceptional. Michelle and Hector were fantastic representatives of Secrets at the lobby bar. Speaking of the lobby bar, something MUST be done about the wall as you get into a bar stool. Your knees hit the rough decorative finish and cause a scrape or cut. This happened several times while there to us and other guests. Needs an acrylic wrap or something. Obvious problem. The rooms are very nice and well appointed. No problems with receiving toiletries or towels, as other guests say they experienced in reviews. The pool is beautiful and well staffed. You will enjoy Rolinda, Demitrey, Margarita, Brenton. They work hard to make your stay enjoyable. At breakfast you much meet Antoinette and Evelyn. Antoinette made a special trip to the pool to say goodbye to us because she was going to be gone on our last day. They truly care for your enjoyment of their resort. The buffet is not remarkable but is satisfying. The grill, poolside, yielded some of the best food of the week. The Japanese restaurant was the hands down favorite. Excellent food. The Cocoa Cafe staffed by Anne and Naline had excellent snacks and a grilled cheese sandwich not to be missed. Lesa and William were excellent servers at dinner. The nightly solo entertainment was better some nights than others. The only drawback to the resort is the landscape. Needs work, Give this staff the chance to impress you, they won’t fail.