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Sunscape Akumal Beach Resorts & Spa - All Inclusive

Photo gallery for Sunscape Akumal Beach Resorts & Spa - All Inclusive

11 outdoor pools, pool umbrellas, sun loungers
Exterior detail
Deluxe Ocean Front Double | Minibar, in-room safe, individually decorated, individually furnished
Restaurant
Reception

Overview of Sunscape Akumal Beach Resorts & Spa - All Inclusive

Sunscape Akumal Beach Resorts & Spa - All Inclusive

4.0 star property

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
Map
Carr. Cancún - Tulum KM 252, Akumal, QROO, 77780

Explore the area

  • Popular LocationRiviera Maya Golf Club4 min drive
  • Popular LocationAktun Chen4 min drive
  • Popular LocationAkumal Beach8 min drive
  • AirportTulum, Quintana Roo (TUY)20 min drive

Room options

About this area

Akumal

Located in Akumal, Sunscape Akumal Beach Resorts & Spa - All Inclusive is on the beach. Akumal Beach and Xcacel Beach reflect the area's natural beauty and area attractions include Xel-Há Park and Akumal Ecological Center. Traveling with kids? Consider El Toh Ecopark and LabnaHa Ecopark Adventures.
Visit our Akumal travel guideOpens in a new window
View more Resorts in AkumalOpens in a new window
Map

What's nearby

  • Riviera Maya Golf Club - 4 min drive
  • Aktun Chen - 4 min drive
  • Akumal Ecological Center - 5 min drive
  • Hekab Be Biblioteca - 5 min drive
  • Akumal Beach - 8 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 82 min drive

Restaurants

  • Thali Restaurant - 7 min drive
  • Restaurante Yucatan - 6 min drive
  • Restaurant Kukulkan - 8 min drive
  • Restaurante Arlequin - 9 min drive
  • Piscis snack bar - 9 min drive

About this property

Sunscape Akumal Beach Resorts & Spa - All Inclusive

4-star all-inclusive resort by the ocean
Consider a stay at Sunscape Akumal Beach Resorts & Spa - All Inclusive and take advantage of 2 poolside bars, a terrace, and a coffee shop/cafe. This resort is a great place to bask in the sun with a beachfront location, sun loungers, and beach umbrellas. Be sure to enjoy a meal at any of the 6 onsite restaurants. Enjoy onsite activities like kayaking, snorkeling, and scuba diving. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a garden and laundry facilities.
Other perks at this resort include:
  • 11 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • A 24-hour front desk, tour/ticket assistance, and coffee/tea in the lobby
  • Meeting rooms, luggage storage, and a billiards/pool table
  • Guest reviews say good things about the beach locale and helpful staff
Room features
All 358 individually furnished rooms boast thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Bathrooms with tubs or showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 11 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Kayaking
  • Scuba diving
  • Snorkeling

Family friendly

  • 11 outdoor pools
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free crib
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathroom available in select rooms
  • Elevator (150 inches wide door)
  • Front entrance ramp
  • Grab bar near toilet (35 inches high)
  • In-room accessibility
  • Low-height counter and sink (84 inches high)
  • Roll-in shower available in select rooms
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe

Similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sunscape Akumal Resorts & Spa
Sunscape Akumal Beach Resorts & Spa Hotel
Sunscape Akumal Beach Resorts & Spa Akumal
Sunscape Akumal Beach Resorts & Spa Hotel Akumal
Sunscape Akumal Beach Resorts Spa
Sunscape Akumal Beach Resorts Spa All Inclusive
Sunscape Akumal Beach Resorts Spa Optional All Inclusive
Sunscape Akumal Beach Resorts & Spa - All Inclusive Resort
Sunscape Akumal Beach Resorts & Spa - All Inclusive Akumal

Frequently asked questions

Does Sunscape Akumal Beach Resorts & Spa - All Inclusive have a pool?

Yes, this property has 11 outdoor pools and a children's pool.

Is Sunscape Akumal Beach Resorts & Spa - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Sunscape Akumal Beach Resorts & Spa - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Sunscape Akumal Beach Resorts & Spa - All Inclusive?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Sunscape Akumal Beach Resorts & Spa - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Sunscape Akumal Beach Resorts & Spa - All Inclusive?

Yes, the property is all-inclusive.

Where is Sunscape Akumal Beach Resorts & Spa - All Inclusive located?

Nestled on the beach, this Akumal resort is 1.4 mi (2.3 km) from Riviera Maya Golf Club and 1.5 mi (2.5 km) from Akumal Beach. Aktun Chen and Akumal Ecological Center are also within 3 mi (5 km).

Sunscape Akumal Beach Resorts & Spa - All Inclusive Reviews

Sunscape Akumal Beach Resorts & Spa - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 164 out of 545 reviews" "
" "10 - Excellent 30%
Rating 8 - Good. 136 out of 545 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 97 out of 545 reviews" "
" "6 - Okay 18%
Rating 4 - Poor. 58 out of 545 reviews" "
" "4 - Poor 11%
Rating 2 - Terrible. 90 out of 545 reviews" "
" "2 - Terrible 17%

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Se necesita un poco más de empeño en ciertas áreas del hotel ellos tendrán que hacer una evaluación en cierto modo para que lo vean , no digo que es o en donde !!! Ese es su trabajo
Stayed 4 nights in May 2023

8/10 Good

James L

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2023

2/10 Terrible

Michael

Disliked: Staff & service, amenities, property conditions & facilities
The pictures and descriptions told a wonderful story. The reality was not as such. Not every restaurant was open every night so choices were limited. If you are a foodie this is not for you. If you like bourbon this is not for you. If you like cigars, the same holds true. No bar stools at any bars to sit and relax at. Little to no nightlife. You had to fetch your own drinks no matter where you were. Broken and unworking amenities like showers, hot tubs and pool features. Tattered with age and years of poor patchwork. Great pool views of the ocean but the glass railing panels are covered with water deposits so it’s just dingy and a constant reminder. It just wasn’t anything we thought it would be. I think my Spanish was better than most of the staff’s English and I took one year of it in High School…that’s on us but just an fyi. The best swim up bar is connected to the kids pool area. The adult pool is small and only seats 4 but has an ocean view. Beach was covered in seaweed. 3 workers raked all day bagging an endless amount of seaweed so the sand was never clean at the water line and my wife was not a fan. We bought into one of the most expensive rooms so that’s where a lot of our frustration resided. Perhaps if we bought an inexpensive package and did more excursions it would have balanced out knowing it wasn’t about the amenities. But it was a special occasion and I was thinking I was pampering my wife and that didn’t happen so I was stressed. But we made the best of it.
Stayed 5 nights in May 2023

6/10 Okay

Adrian Salazar

Travelled with family
Liked: Cleanliness, staff & service
Staff was great. Location was good. Food was not great. Liquor was not good.
Stayed 5 nights in May 2023

10/10 Excellent

Helen Marie

Liked: Cleanliness, staff & service
cONDO SECTION NEEDS UPDATE
Stayed 4 nights in Apr 2023

2/10 Terrible

MARK

Disliked: Cleanliness, amenities, property conditions & facilities
Wrong room first night, no power the second night. I left before finishing my stay to a different property. Not coming back.
Stayed 3 nights in Apr 2023

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time, this was our first time out of the country and everyone was so kind and helpful even with language barrier. We very much enjoyed the steam session I just wish they did it more than once a week. The food was amazing with so many choices and the seasonal fruit … I tried fruit that I’ve never had before. (So good)! We will definitely be going back.
Stayed 4 nights in Apr 2023

6/10 Okay

Angel

Travelled with family
Disliked: Staff & service
This resort need to contract more friendly people
Stayed 7 nights in Apr 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drinks were great. All 8 pools were great. The staff was very friendly & accommodating. Entertainment was great. Beautiful resort right on the beach. No complaints

10/10 Excellent

Yoannis Reyes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience
Stayed 5 nights in Apr 2023