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Overall score and ratings

3.5

Good

Rating 5 - Excellent. 99 out of 322 reviews
5 - Excellent 31%
Rating 4 - Good. 94 out of 322 reviews
4 - Good 29%
Rating 3 - Okay. 48 out of 322 reviews
3 - Okay 15%
Rating 2 - Poor. 31 out of 322 reviews
2 - Poor 10%
Rating 1 - Terrible. 50 out of 322 reviews
1 - Terrible 16%

3.8/5

Cleanliness

4.0/5

Staff & service

3.5/5

Amenities

3.4/5

Property conditions & facilities

3.7/5

Eco-friendliness

2/5 Poor

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
I hate leaving negative reviews but my stay was pretty disappointing. The food was probably the worst part. Everyone who came with me got sick atleast 2 times from the food. There was no variety, it was extremely bland, and honestly just tasted straight up bad. Our room was great and room service kept it clean. The bartenders Alfredo and Alan were awesome, so that was a positive. I thought upgrading to sun club would be good but honestly it doesn’t even make much of a difference and no one checks who has access to Sun club lounge.
Stayed 4 nights in May 2022

2/5 Poor

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Food was pretty good, but property is not maintained. Tennis courts were unusable. Net cables broken and sagging. Fences around courts broken or have fallen down entirely. Elevator in our building didn’t work. We were also told we got an updated room due to a issue with our check-in and extra fee we were forced to pay, but our room had a hedge blocking any view, was dirty, had an unserviceable elevator, and we were in the furthest building from the beach. Not sure what the upgrade was. I wouldn’t recommend this property unless you get a great rate and just want to enjoy the beach and have a place to sleep. The beach was decent here and the bed was comfy.
Stayed 1 night in May 2022

1/5 Terrible

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
I have to be honest I was not impressed at all as soon as we arrived the staff didn’t even greet us, no drinks upon arrival took forever to check in and we asked her for our rooms to be close to each other because we we’re in a group of 8 including a baby. Nope the room was up stairs where all the tiles on the floor were broken super dangerous to walk up with a stroller and a car seat plus a baby. Then we get in the room. It was still dirty plates of food and open bottles of champagne still in the room. A bunch of mosquitoes inside the room. It was a nightmare. We spent most of our time off the resort that’s how bad it was. I would probably never stay here again. It was my cousins 30th birthday and they didn’t even give us a courtesy bottle of champagne or anything. Staff only carried about getting you to go to the other resort so they can sell you time shares. The only good place in the resort was the coco cafe. Poor lady’s work super hard with no AC and we’re super friendly and gave my kids anything they asked for. The gym was super small all the Machines were broken. Pools are all chipping away on the bottom of the floors. Seaweed everywhere on the beach. The list goes on and on. Just very disappointed this was my 4th time and Mexico and I have never experienced anything like this until this trip. Bred poop every where outside super nasty
Stayed 4 nights in May 2022

2/5 Poor

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness
I had the deluxe pool view room. No balcony included. The bathtub was very dirty inside the room. The toilet didn’t flush. The bathroom smelled like a sewer. Besides that the room was ok. The food wasn’t the greatest, it was ok… same choices everyday. Amenities, the beach & the pool. The bar closes early. At night there isn’t any activities. Stay was OK. Kids enjoyed their self & it is family friendly. Beach was full of seaweed but I guess it’s the time of the year. I wouldn’t stay there again though.
Stayed 4 nights in May 2022

1/5 Terrible

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They didn’t give us the correct room we picked… they would let us in certain restaurants , the place was not as it seems on pics .. our toilet didn’t work well
Stayed 4 nights in May 2022