Galerias Waterpark Vacations

The pool area it’s very unsafe. Floors are slippery and the ramp going in and out of the pool it’s shiny metal, I slept coming out of the pool and I hurt my knee really badly. I was very upset and I just went to the room without complaining about it. They should change that before somebody hurts again.

The rooms here are large and wonderful but the staff are what made my trip here so fantastic.

The staff was great, super friendly, and helpful. Shoutout to the concierge Gabriel for always providing a helpful hand.

I had already stayed at this hotel and I thought it was better than it an actually is. My idea was to spend a quiet weekend as a couple but unfortunately we could not use the pool area because they were setting up an event (Friday and Saturday). The breakfast was not up to what you would expect from a five-star hotel and my boyfriend said that there was a hair in his food. Disappointing and we will definitely not return.

Great place to stay. Great staff

The pool area it’s very unsafe. Floors are slippery and the ramp going in and out of the pool it’s shiny metal, I slept coming out of the pool and I hurt my knee really badly. I was very upset and I just went to the room without complaining about it. They should change that before somebody hurts again.

The staff was great, super friendly, and helpful. Shoutout to the concierge Gabriel for always providing a helpful hand.

Everything went pretty smooth. I stayed for 2 weeks. Got to the hotel and got checked in fine. The room was neat and in good condition. Got a free bottle of water from room service everyday. The lady who cleaned the room everyday did a good thorough job. Staff at the hotel was friendly and respectful. The hotel is quiet during the day and night despite being centrally located. There is a mall and plenty of shops in walking distance. The terrace has a good view. If I had to nitpick something, it would be that the air conditioner in the room I stayed in didn't blow hot or cold air no matter how I set it with the remote. It was basically a fan. But it did not affect my experience because the temperature in the room was fine anyway without it. I was hesitant about the trip since it was my first time in a foreign country, but the experience was about as smooth as it could have gone. If I go back to Bogotá it is a hotel i would recommend. I don't write reviews very often, but this one was worth making. I like to give credit where credit is due and the staff did a good job.

Staff was EXTREMELLY nice and make me feel at home. Everybody called me by my first name, and they always tried their best to make me feel like home. THANKS SO MUCH. I will stay there again for sure.

Really nice place to stay

The rooms here are large and wonderful but the staff are what made my trip here so fantastic.

Everything was really good

Employees were nice polite helpful… quite and central .. it was a good experience

El personal que trabaja en el hotel se mostró muy dedicado y atento, la limpieza en las habitaciones y en el hotel fueron de primera. Muy amables y amigables todos. La próxima vez que visite Bogotá, definitivamente que vuelvo a hospedarme en ese hotel.