The service was excellent. The room was spacious, with a nice view of Central Park. We had a wonderful stay.

We have rented corner suites in the tower before and had a great experience but these apparently individually owned units so amenities are not consistent. There was no refrigerator in this unit just an old mini bar that didn’t work. Getting ice is an act of congress and was delivered in a paper bucket. Not what you’d expect from a five star hotel and at $1300 a night. Very disappointed this trip.

Staff very polite and helpful. Convenient walkable distance to Madison Square Garden for a show...

No room service, no minibar, no water.

Positives first, great location a few blocks up from Grand Central Station, subway just one block over. The bed was unbelievable, I had a Kingsize and you could fit 3 of me in it. The pillows were so comfy. I was on the 17th floor so noise was quite minimal. The fan if left on was not too noisy so just left the aircon on when I was awake (that could be a little loud). Only negatives, and just small ones was my bed was not made when I checked in, and I found an old used face mask in the corner, when I pointed this out to reception they rectified it straight away and offered me a new room. I was fine, it was just an oversight and they put it right straight away, so not really a negative? . I have stayed in quite a few different hotels around the city and whilst this was a very comfortable, enjoyable stay. There are cheaper and just as nice hotels available. I would probably not stay here again but mainly because I prefer to be more Midtown, 7th Ave type area, but the hotel was nice.