New York Romantic Vacations

Me and my family had a great time in NY. The hotel was great. We would love to stay there again. The location was perfect.

Overall the front desk staff really save this property but I experienced a number of issues at this hotel. Pro’s: was given complimentary upgrade as I was there to celebrate a special occasion. When I entered the room there was a personalised professionally-printed banner. It must have been done by a professional printing company, very impressed with the welcome. Similarly when there were issues with room, the staff were very quick to take action and were exceptional with their compensation. Thanks Nicole and the team who’s names escape me, so kind and understanding (and patient) Con’s: the breakfast staff. Disgusting. Never in my life have I had such rude and disgusting service than in the hotel restaurant (where you have a $25 credit towards breakfast each day). Absolutely appalled at the tone and speech of the staff. To be honest it was a horrible way to start the day each morning and made me dread going down. Despite the room credit there is a COMPULSORY 20% tip that the credit doesn’t cover. To have the worst service I’ve received across the 43 countries I’ve been to and THEN have to give a 20% tip was infuriating. I complained to the restaurant manager who simply said ‘don’t talk to me’. Another con is the cleanliness of the room. Dirty cups and glasses (as in my coffee mug from 2 days ago was placed back on the counter each day (collecting mould by the end), bins sometimes not emptied. Toilet roll not always replenished. Came in despite do not disturb. Not great.

The staff were amazing. They went over and beyond

Me and my family had a great time in NY. The hotel was great. We would love to stay there again. The location was perfect.

Overall the front desk staff really save this property but I experienced a number of issues at this hotel. Pro’s: was given complimentary upgrade as I was there to celebrate a special occasion. When I entered the room there was a personalised professionally-printed banner. It must have been done by a professional printing company, very impressed with the welcome. Similarly when there were issues with room, the staff were very quick to take action and were exceptional with their compensation. Thanks Nicole and the team who’s names escape me, so kind and understanding (and patient) Con’s: the breakfast staff. Disgusting. Never in my life have I had such rude and disgusting service than in the hotel restaurant (where you have a $25 credit towards breakfast each day). Absolutely appalled at the tone and speech of the staff. To be honest it was a horrible way to start the day each morning and made me dread going down. Despite the room credit there is a COMPULSORY 20% tip that the credit doesn’t cover. To have the worst service I’ve received across the 43 countries I’ve been to and THEN have to give a 20% tip was infuriating. I complained to the restaurant manager who simply said ‘don’t talk to me’. Another con is the cleanliness of the room. Dirty cups and glasses (as in my coffee mug from 2 days ago was placed back on the counter each day (collecting mould by the end), bins sometimes not emptied. Toilet roll not always replenished. Came in despite do not disturb. Not great.

Me and my family had a great time in NY. The hotel was great. We would love to stay there again. The location was perfect.

Overall the front desk staff really save this property but I experienced a number of issues at this hotel. Pro’s: was given complimentary upgrade as I was there to celebrate a special occasion. When I entered the room there was a personalised professionally-printed banner. It must have been done by a professional printing company, very impressed with the welcome. Similarly when there were issues with room, the staff were very quick to take action and were exceptional with their compensation. Thanks Nicole and the team who’s names escape me, so kind and understanding (and patient) Con’s: the breakfast staff. Disgusting. Never in my life have I had such rude and disgusting service than in the hotel restaurant (where you have a $25 credit towards breakfast each day). Absolutely appalled at the tone and speech of the staff. To be honest it was a horrible way to start the day each morning and made me dread going down. Despite the room credit there is a COMPULSORY 20% tip that the credit doesn’t cover. To have the worst service I’ve received across the 43 countries I’ve been to and THEN have to give a 20% tip was infuriating. I complained to the restaurant manager who simply said ‘don’t talk to me’. Another con is the cleanliness of the room. Dirty cups and glasses (as in my coffee mug from 2 days ago was placed back on the counter each day (collecting mould by the end), bins sometimes not emptied. Toilet roll not always replenished. Came in despite do not disturb. Not great.