Title: Wakax Hacienda - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World Lakefront hotel with 3 outdoor pools and a full-service spa ![Spelunking/cave exploring](https://images.trvl-media.com/lodging/73000000/72550000/72542900/72542835/a1cdce23.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property amenity](https://images.trvl-media.com/lodging/73000000/72550000/72542900/72542835/5e255a08.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment rooms, body treatments, massages](https://images.trvl-media.com/lodging/73000000/72550000/72542900/72542835/8a33e4a0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Villa, Private Pool](https://images.trvl-media.com/lodging/73000000/72550000/72542900/72542835/ba6a6880.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/73000000/72550000/72542900/72542835/505f7c61.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Wakax Hacienda - Cenote & Boutique Hotel offers a tranquil atmosphere guests love. Start your day with a continental breakfast, then choose between a soothing body treatment at the spa, a refreshing swim in one of three outdoor pools, or entertainment in the arcade/game room. VIP Access 9.6 Exceptional ## Popular amenities - Spa - Bar - Pool - Breakfast available - Housekeeping - 24/7 front desk VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=72542835&PinnedHotelID=72542835&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=72542835&PinnedHotelID=72542835&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=72542835&PinnedHotelID=72542835&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=72542835&PinnedHotelID=72542835&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=72542835&PinnedHotelID=72542835&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=72542835&PinnedHotelID=72542835&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=72542835&PinnedHotelID=72542835&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=72542835&PinnedHotelID=72542835&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 9 of 9 rooms ![Junior Suite, Terrace](https://images.trvl-media.com/lodging/73000000/72550000/72542900/72542835/2a68eb28.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Terrace 10.0 Exceptional 1 review ### Highlights Air conditioning Blackout drapes/curtains Ceiling fan Separate bedroom Premium bedding Select Comfort bed Private bathroom Designer toiletries - 775 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Suite, Terrace](https://images.trvl-media.com/lodging/73000000/72550000/72542900/72542835/2fd03067.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Terrace 10.0 Exceptional 1 review ### Highlights Air conditioning Blackout drapes/curtains Ceiling fan Separate bedroom Premium bedding Select Comfort bed Private bathroom Designer toiletries - 807 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Family Suite, 2 Bedrooms](https://images.trvl-media.com/lodging/73000000/72550000/72542900/72542835/9a6c6d9a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, 2 Bedrooms 10.0 Exceptional 1 review ### Highlights Separate dining area Air conditioning Blackout drapes/curtains Ceiling fan Separate bedroom Premium bedding Select Comfort bed Rainfall showerhead - 1012 sq ft - 2 bedrooms - Partial lake view - Sleeps 4 - 1 King Bed and 1 Double Bed ![Villa, 2 Bedrooms, Private Pool (Rooms not connected)](https://images.trvl-media.com/lodging/73000000/72550000/72542900/72542835/306fb4ba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, 2 Bedrooms, Private Pool (Rooms not connected) ### Highlights Deck/patio Separate dining area Separate sitting area Individually furnished Individually decorated Private plunge pool Air conditioning Blackout drapes/curtains - 2400 sq ft - 2 bedrooms - Sleeps 4 - 2 Queen Beds and 2 King Beds ![Villa, Private Pool](https://images.trvl-media.com/lodging/73000000/72550000/72542900/72542835/ba6a6880.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, Private Pool ### Highlights Yard Deck/patio Separate dining area Separate sitting area Individually furnished Individually decorated Private plunge pool Air conditioning - 2024 sq ft - 1 bedroom - Lake view - Sleeps 2 - 1 King Bed ![1 bedroom, premium bedding, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/73000000/72550000/72542900/72542835/28ca995f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed ### Highlights Air conditioning Blackout drapes/curtains Ceiling fan Select Comfort bed Premium bedding Separate bedroom Private bathroom Designer toiletries - 474 sq ft - Sleeps 2 - 1 King Bed ![1 bedroom, premium bedding, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/73000000/72550000/72542900/72542835/09708539.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds ### Highlights Air conditioning Blackout drapes/curtains Ceiling fan Select Comfort bed Premium bedding Separate bedroom Private bathroom Designer toiletries - 474 sq ft - Sleeps 2 - 2 Double Beds ![1 bedroom, premium bedding, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/73000000/72550000/72542900/72542835/09708539.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, 1 Large Twin Bed ### Highlights Air conditioning Blackout drapes/curtains Ceiling fan Select Comfort bed Premium bedding Separate bedroom Private bathroom Designer toiletries - Sleeps 1 - 1 Large Twin Bed ![1 bedroom, premium bedding, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/73000000/72550000/72542900/72542835/28ca995f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room ### Highlights Air conditioning Blackout drapes/curtains Ceiling fan Select Comfort bed Premium bedding Separate bedroom Private bathroom Designer toiletries - Sleeps 3 - 2 Double Beds OR 1 Twin Bed ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/27ecca94.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Tulum Riviera Maya Tulum - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-WAKAX-HACIENDA.h72542835.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-WAKAX-HACIENDA.h72542835.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.28263%2C-87.38994&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=VdNpuASa0Hv8_srmTmqukPObq9M=) 239 Carr. Tulum - Cancún Ejidal, Tulum, QROO, 77780 #### What's nearby - Xel-Há Park - 7 min drive - 7.5 km - Tulum Mayan Ruins - 10 min drive - 11.3 km - Soliman Bay - 10 min drive - 4.3 km - Cenote Manatí - 10 min drive - 4.3 km - Dos Ojos Cenote - 15 min drive - 7.8 km #### Getting around - Tulum Intl. Airport (TQO) - 57 min drive #### Restaurants - ‪Chula Vista - ‬8 min drive - ‪Xula Vista Restaurant - ‬8 min drive - ‪Seaside Grill - ‬5 min drive - ‪World Cafe - ‬5 min drive - ‪La Cocina Del Pueblo - ‬8 min drive ## About this property ### Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World Upscale family-friendly hotel near Xel-Há Park Near Soliman Bay, Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World provides a garden, an arcade/game room, and 2 bars. Active travelers can enjoy spelunking, ecotours, and hiking/biking at this hotel. Indulge in a body treatment and a massage at Hacienda Wakax, the onsite spa. A business center and a restaurant are available to all guests. You'll also enjoy the following perks during your stay: - 3 outdoor pools along with sun loungers and pool umbrellas - Free self parking and valet parking - Continental breakfast (surcharge), free bicycle rentals, and babysitting (surcharge) - Smoke-free premises, a front-desk safe, and a 24-hour front desk Room features All 50 rooms feature comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like air conditioning and minibars. Extra conveniences in all rooms include: - Rainfall showers and designer toiletries - Highchairs, ceiling fans, and daily housekeeping ## Similar properties ![Room, Oceanfront](https://images.trvl-media.com/lodging/18000000/17880000/17876800/17876764/327acb51.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Our Habitas Tulum - Adults Only Zona Hotelera - Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 354 reviews CA $275 CA $337 total includes taxes & fees Dec 2 - Dec 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=17876764&PinnedHotelID=17876764&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/27ecca94.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Conrad Tulum Riviera Maya Tulum - On private beach - Pool - Spa - Parking included 9.2 Wonderful 276 reviews CA $480 CA $661 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=70501666&PinnedHotelID=70501666&HadPinnedHotel=true®ionId=-1&adults=2) ![Snack bar](https://images.trvl-media.com/lodging/93000000/92060000/92050100/92050091/cfbcafda.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Milam, Michelin Key winner La Veleta - 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Pool - Hot tub - Spa - Pet-friendly 8.6 Excellent 611 reviews CA $237 CA $333 total includes taxes & fees Dec 2 - Dec 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=17937052&PinnedHotelID=17937052&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/4000000/3390000/3389400/3389380/aee67cba.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BE Destination Tulum Zona Hotelera - Pool - Breakfast included - Spa - Parking included 9.0 Wonderful 507 reviews CA $438 CA $579 total includes taxes & fees Nov 17 - Nov 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=3389380&PinnedHotelID=3389380&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/10000000/9200000/9197700/9197627/71372061.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Zebra Tulum - a Small Luxury Hotel Zona Hotelera - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 401 reviews CA $312 CA $393 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=9197627&PinnedHotelID=9197627&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/103000000/102050000/102049400/102049375/32ceb494.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BESPOKE, member of Small Luxury Hotels Tulum - Pool - Kitchen - Parking included - Free WiFi 9.8 Exceptional 31 reviews CA $348 CA $467 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=102049375&PinnedHotelID=102049375&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Internet access ### Parking and transportation - Free secured, uncovered self parking on site - Free secured, uncovered valet parking on site ### Food and drink - Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 25 for adults and USD 12 for children - 2 bars/lounges - A restaurant - Couples/private dining - Private picnics - Snack bar/deli ### Restaurants on site - El Cocal ### Things to do - 3 outdoor pools - Arcade/game room - Ecotours - Free bicycle rentals - Full-service spa - Hiking/biking trails - Spelunking - Winery release events ### Family friendly - 3 outdoor pools - Arcade/game room - Babysitting (surcharge) - High chair - Snack bar/deli ### Conveniences - 24-hour front desk - Guidebooks - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Business services - Business center ### Outdoors - Garden - On a lake - Pool loungers - Pool umbrellas ### Full-service spa - Body treatments - Couples treatment rooms - In-room massages - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - Banquet hall - Mosquito nets - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Premium bedding - Select Comfort mattress ### Bathroom - Designer toiletries - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Food and drink - Champagne service - Minibar - Restaurant dining guides ### More - Air conditioning - Ceiling fan - Iron/ironing board on request - Laptop-compatible safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 7:00 PM Late check-in subject to availability ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: 10 percent of room rate The resort fee includes: - Beach towels - Fitness/yoga classes - In-room bottled water - In-room coffee - In-room safe - Internet access - Pool access We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately USD 25 for adults and USD 12 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as WAKAX HACIENDA Wakax Hacienda Cenote Boutique Hotel ## Frequently asked questions ### Does Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World have a pool? > Yes, this property has 3 outdoor pools. ### How much does it cost to stay at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World? > As of Nov 6, 2025, prices found for a 1-night stay for 2 adults at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World on Nov 19, 2025 start from CA $545.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Tulum-Hotels-WAKAX-HACIENDA.h72542835.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World? > Self parking and valet parking are free at this property. ### What time is check-in at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World? > Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. Late check-in is available during limited hours. ### What time is check-out at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World? > Check-out is at noon. ### Where is Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World located? > This family-friendly Tulum hotel is located on the waterfront, within a 5-minute walk of LabnaHa Ecopark Adventures and Maya Adrenaline. Cenotes Labnaha and Cenote Tortugas are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 31 8 - Good 3 6 - Okay 0 4 - Poor 2 2 - Terrible 0 ### 9.8/10 Cleanliness ### 9.6/10 Staff & service ### 9.4/10 Amenities ### 9.8/10 Property conditions & facilities ### 9.6/10 Eco-friendliness ### 10/10 Excellent #### Alfredo Jul 20, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The service is outstanding. The property is fantastic. ##### Alfredo Stayed 2 nights in Jul 2022 ### 10/10 Excellent #### David Apr 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Take the tours they offer! Educational, beautiful and fun! One of the most beautiful places I’ve stayed. Breathtaking property, comfortable, clean room, excellent food, (a little pricey but as expected when paying the gringa tax ;) Will return. ##### David Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Donald Jan 29, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is spread out over a large area, making it feel spacious. The paths to the rooms and buildings wind through the jungle and along the edges of a lake and some cenotes. There are places to sit and contemplate, several pools, bicycles you can borrow and lovely open air dining. ##### Donald Stayed 5 nights in Jan 2023 ### 10/10 Excellent #### Monica Sep 19, 2022 Liked: Cleanliness, staff & service, property conditions & facilities The customer service is wonderful. Very clean and quite. Would recommend it’s top notch! 5 stars!! ##### Monica Stayed 4 nights in Sep 2022 ### 10/10 Excellent #### David Sep 27, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Time to book This is the type of situation where I don’t want you to know about the property because I want to keep this all to myself...but that isn’t fair to the people who work there so I will be as open as possible. If you love peace and serenity, then this is a wonderful place for you. It’s very quiet, and its an ideal place if you are interested in sleeping in, journaling, and relaxing all day. My favorite part of the Hacienda was the lagoon at the restaurant. My friend and I spent her entire birthday swimming, paddle boarding, taking naps, taking shots, and snapping pictures. I am already looking forward to my return. Everyone on the staff had great energy. Special thank you to the restaurant staff that were attentive and happy to help us. Go ahead and book. ##### David Stayed 3 nights in Sep 2022 ### 10/10 Excellent #### Tobias May 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### top riesige hacienda, too zimmer, wunderschöne anlage - kaum zu toppen ##### Tobias Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Sarah May 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is easily one of the best experiences I have had at a hotel. The owners and staff are the kindest people and made our stay one of the most memorable and special trips for our family. We can’t recommend going here enough! We will be back. Quiet, Clean, adventures in nature, bike trails, food and yoga were all amazing! ##### Sarah Stayed 5 nights in May 2025 ### 10/10 Excellent #### Clarissa Jan 23, 2024 Liked: Amenities Excellent service, friendly staff ##### Clarissa Stayed 3 nights in Jan 2024 ### 8/10 Good #### Lakeisha Jan 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is amazing. If you are looking for a place to retreat and step away from the busy world, then this is the place. ##### Lakeisha Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Kortney Jan 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a beautiful place and I feel so lucky to have found it and cant wait to come back! ##### Kortney Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Alexander Dec 17, 2023 Liked: Staff & service, property conditions & facilities, room comfort #### wunderbare Unterkunft Tolles Hotel, sehr großes und sauberes Zimmer. Freundliches Personal. Allerdings nicht ganz preiswert. ##### Alexander Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Divya Dianne Jun 26, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Recharge your batteries. Absolutely perfect balance of calm quiet and activity. This space has breathtaking natural environment. Gives you space to breathe and relax, but also give opportunities to relax and engage your mind in natural activities Absolutely beautiful ##### Divya Dianne Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Mervyn Jun 17, 2023 Liked: Cleanliness, staff & service, property conditions & facilities This was a really nice tranquil part of our time in Mexico. We found no need to leave Hacienda Wakax for the four days we were there. The activities and dining was all we wanted. In particular the hours spent in and around the Cenotes was great. Totally recommend this resort. ##### Mervyn Stayed 4 nights in Jun 2023 ### 10/10 Excellent #### Joseph May 21, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Quiet palace Really beautiful buildings and surround nature. Great place to stay if there’s seaweed on the beaches (you’re quite far from the beach). Actually very easy to get around using collectivos, you can get a lift to the front gate by the staff. Way cheaper than taxis. Very quiet and the owner’s vision is great. ##### Joseph Stayed 5 nights in May 2023 ### 4/10 Poor #### SABRINA Mar 14, 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service The photographs are beautiful, and the reviews were so great - I was looking forward to this. But it was very disappointing. While the property is indeed beautiful, the constant asking for tips from staff made the stay uncomfortable and unpleasant. There is one dining option where the food is very very average, and overpriced, the service extremely slow and the moment your bill arrives, the waiter makes it a point to tell you that tip is not included, and tell you how to add it. Every. Single. Time. It is oppressive. The tour guide on the property was great. and we enjoyed the excursions, but it was clear that even he was waiting for a tip, even tho activities are included. It was just too much, especially given that this place is insanely expensive. (Water is free in the room but costs $7 USD at the cafe. Sometimes, our items weren't on the bill, so we were told to just give cash for the missing items). The area by the lake, near the cafe, is absolutely lovely but there was rock music playing there all the time. So it was not peaceful, even tho it so easily could be. And this is not a party place. Beware that the only way you can leave the place (if you dont have a vehicle) is to have them call a cab. At the minimum you will pay $35 USD for one way. Even for a five minute drive. I love Mexico, but so unhappy with this stay. PS: Beaches of Tulum are overrun with seaweed ##### SABRINA Stayed 4 nights in Feb 2023 ### 4/10 Poor #### Donna Feb 18, 2023 Disliked: Staff & service, amenities, property conditions & facilities Poor service, poor communication, main pool closed during our entire 5 night stay, one restaurant only with limited (and expensive) food choices, private terrace was not private, costly to take taxis to other restaurants. We felt trapped. For $600 CAD a night, this was a huge disappointment. ##### Donna Stayed 5 nights in Feb 2023 ### 10/10 Excellent #### Gina Lee Jan 17, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Gorgeous property. Special thanks to Ivan, Miguel, Luis, and Armando ! ##### Gina Lee ### 10/10 Excellent #### Aliaa Jan 4, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing For anyone who wants to see Quintana Roo without the typical Tulum/holiday party vibe-this is the place for you! Our trip was mainly to see center Yucatán (Valladolid/Merida…etc) but we also wanted to check out Quintana Roo/Riviera Maya without staying in the typical beach party loud music resorts. If that is what you are looking for then Wakax Hacienda is THE place to go. It turned out to be a magical spot to spend a few days-that we can say it became a highlight of our trip. We even added an extra night and could easily have spent more time. ![](https://a.travel-assets.com/ugc/hotel-reviews/74480E682A33FB8F76040FD92099EACFB11460091672858918446.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/24D128F09B50A05FFAC9EC46E6A8E131CA17C3C21672858919685.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2518CE45F9D1E0EFA71D7AA8A1145B9FCE7437B21672858935186.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/431ACA463D35AD5E475032707052B7966DE57D001672858930929.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Aliaa Stayed 4 nights in Dec 2022 ### 10/10 Excellent #### Peter Dec 23, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Incredibly beautiful and unique. The property is just outstanding and the staff are amazing. I loved the included tour options and Gonzalo is a great tour guide. Swimming/paddleboarding/kayaking in the lagoon was incredibly beautiful and just stunning. You can also go on an amazing underground river tour right there on the property in one of the most incredible cave systems on the planet. I love this place ##### Peter ### 10/10 Excellent #### Andria Dec 7, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We were really excited for our stay at Wakax but little did we know the full scope of how incredible this peace of paradise really is. We stepped into another world. It’s like nothing we ever experienced before.. the peace and tranquility, the wild and magical nature and wildlife, the adventures, the people and top of the line service.. It was so nice to have some alone time away from the crowds here and just enjoy nature. We got the best service from Armando and Luis in the restaurant. We had the most epic adventures with Gonzo in the underground river and Mayan Village. Gonzo is easily one of the coolest people- super knowledgeable of the land, animals and people… power up! 🤘 Our room was super comfortable and nothing beats the pure bliss of floating in the lagoon in the evening watching the bats above you and seeing the stars shine so bright. 💓 We really can’t wait to come back, we would totally get married here too! Haha Thank you for the most magical time! We will see you soon Wakax! ❤️🙏☮️🌿 ##### Andria ### 10/10 Excellent #### natalie Dec 1, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities So beautiful and peaceful ##### natalie ### 10/10 Excellent #### Ricardo Nov 29, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar es espectacular ##### Ricardo ### 10/10 Excellent #### Antony Sep 11, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Upmarket hotel with a rustic look and feel, in the middle of the jungle. The property is huge, clean, and very well maintained, and the rooms are very spacious. I was surprised that the rooms do not have a TV, but after spending such a tranquile week there, I didn't miss it at all. There are quite a few outdoorsy activities to do within the hotel grounds. I was initially a bit worried that the hotel is too far away (10 kms) from Tulum, but it wasn't a problem, as we had a rental car. Also, Tulum is not a very nice and inviting town, so I actually preferred to be away from it. Staff were always professional and friendly. A high standard. There is only one restaurant, and even though the food is nice, it is not cheap. I would have liked to see some cheaper options available too. But remember, it's in the jungle, so you will definitely need mosquito repellant, which is complimentary. ##### Antony Stayed 7 nights in Sep 2022 ### 10/10 Excellent #### Teanna Sep 2, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I almost want to write a horrible review to keep this place a secret for myself, but that wouldn't be fair because this place is heaven on earth. Due to a mix up on my part, we showed up to the property a day early and the reception staff went out of their way to get us a room available even though we weren't scheduled to be there. Everyone was kind and accommodating. The food is outstanding! Seriously! The grounds of this place are like a gift that keeps on giving, cenotes with cold beautiful blue water, a massive lake with free paddle boards, free bikes to explore the property, free yoga, free cave tours, free underwater river tours, and some of the most amazing pools to relax at. I cannot even begin to list off everything that they have to offer here. The property is quiet and serene. The buildings are beautifully built. We spent the day earlier in downtown Tulum, getting hassled/scammed by the policia and when we got to the property we were frazzled, stressed, and a bit angry. Within moments of being a Wakax my friend and I looked at each other and commented on how it had all magically left our beings. We were on vacation again. The details put into this property to ensure that you leave with your spirit, mind, and body are filled with joy and peace are mind blowing. Thank You Wakax Hacienda you are truly a hidden gem, you gave us an unforgettable experience one day earlier than we had actually reserved a room for and it was life altering. Keep up the good work! ##### Teanna Stayed 2 nights in Aug 2022 ### 8/10 Good #### Morgan Aug 30, 2022 Liked: Cleanliness, staff & service, property conditions & facilities This is truly one of the most beautiful places we have ever stayed and the staff was so so friendly. HW is so relaxing and truly euphoric at times. The restaurant is wonderful and so are the drinks - though the menu is limited they are working on putting another restaurant in which I think will be great. The only thing I might say is they need to seal the doors and windows in the rooms because there was one night my boyfriend and I slept without covers and we got absolutely eaten alive by mosquitos (we saw a spider here and there too.) However, the rooms are still beautiful and the air conditioning is everything especially when you’ve spent the day in that jungle heat! We would absolutely return to this resort with friends. Thank you for a memorable experience! ##### Morgan Stayed 3 nights in Aug 2022 ## Expedia's Latest Trends ### Hotels > [Grand Riviera Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information) > > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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