[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Tulum Iguanas Travelers explore the nearby Tulum Mayan Ruins before returning to relax in a peaceful garden setting or take a refreshing dip in the outdoor pool ![Exterior](https://images.trvl-media.com/lodging/19000000/18160000/18158200/18158102/0f1e4ec8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/19000000/18160000/18158200/18158102/ab519022.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, cribs/infant beds, rollaway beds, free WiFi](https://images.trvl-media.com/lodging/19000000/18160000/18158200/18158102/ee8b6921.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Dining](https://images.trvl-media.com/lodging/19000000/18160000/18158200/18158102/7812e8a9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night](https://images.trvl-media.com/lodging/19000000/18160000/18158200/18158102/2c508d61.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Tulum Iguanas is near the Tulum Mayan Ruins. Guests enjoy breakfast before exploring or relaxing in the serene garden. The outdoor pool offers a perfect cool-down spot, while in-room WiFi and tour assistance make planning daily adventures simple. 3.4 ## Popular amenities - Breakfast available - Room service - Pool - Housekeeping - Parking included - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 1 - Oct. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-01&endDate=2025-10-02&selected=18158102&PinnedHotelID=18158102&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-01&endDate=2025-10-02&selected=18158102&PinnedHotelID=18158102&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 2 - Oct. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=18158102&PinnedHotelID=18158102&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=18158102&PinnedHotelID=18158102&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=18158102&PinnedHotelID=18158102&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=18158102&PinnedHotelID=18158102&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=18158102&PinnedHotelID=18158102&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=18158102&PinnedHotelID=18158102&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 3 of 3 rooms ![Luxury Double Room](https://images.trvl-media.com/lodging/19000000/18160000/18158200/18158102/8a523962.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Double Room ### Highlights Balcony or patio Air conditioning Refrigerator Flat-screen TV Ceiling fan Bathrobes Private bathroom Free bottled water - 215 sq ft - Sleeps 2 - 2 Double Beds ![Family Room](https://images.trvl-media.com/lodging/19000000/18160000/18158200/18158102/f15f2223.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Balcony or patio Air conditioning Refrigerator Flat-screen TV Ceiling fan Bathrobes Private bathroom Free bottled water - 215 sq ft - Sleeps 5 - 3 Double Beds ### Basic Double Room ### Highlights Balcony or patio Air conditioning Refrigerator Flat-screen TV Ceiling fan Bathrobes Private bathroom Free bottled water - 269 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![9 restaurants, lunch, dinner served; Asian cuisine](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70502100/70502006/cf877496_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 1,957 reviews CA $371 CA $371 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=bc886678-3641-4b4f-9e78-875f978b6dff&top_cur=CAD) Ad ![Room, Oceanfront](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17880000/17876800/17876764/e46fb27b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Our Habitas Tulum - 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Cenote & Boutique Hotel - Small Luxury Hotels of the World Tulum - Pool - Spa - Parking included - Restaurant 9.6 Exceptional 36 reviews CA $353 CA $499 total includes taxes & fees Oct 2 - Oct 3 [](https://www.expedia.ca/Tulum-Hotels-WAKAX-HACIENDA.h72542835.Hotel-Information?chkin=2025-10-2&chkout=2025-10-3&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=bc886678-3641-4b4f-9e78-875f978b6dff&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Tulum-Iguanas.h18158102.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Tulum-Iguanas.h18158102.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.21396%2C-87.45395&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=yEBHyyez0AjtMe0Ui6rK4-7a4rs=) Av. Tulum entre Coba Sur y Escorpion, Tulum, QROO, 77780 #### What's nearby - Tulum National Park - 4 min drive - 3.9 km - Tulum Mayan Ruins - 6 min drive - 3.9 km - Las Palmas Public Beach - 6 min drive - 5.3 km - Playa Paraiso - 8 min drive - 6.1 km - Playa Ruinas - 10 min drive - 4.2 km #### Getting around - Tulum Intl. Airport (TQO) - 44 min drive #### Restaurants - ‪Starbucks - ‬3 min walk - ‪La Coqueta - ‬1 min walk - ‪Tacos y tortas el tio - ‬4 min walk - ‪La Regia Tulum - ‬4 min walk - ‪Pacha Tulum - ‬2 min walk ## About this property ### Hotel Tulum Iguanas Hotel near Tulum Mayan Ruins At Hotel Tulum Iguanas, you can look forward to free breakfast, a terrace, and a garden. Stay connected with free in-room WiFi. Other perks include: - An outdoor pool - Free self parking - Breakfast (surcharge), tour/ticket assistance, and a computer station - 1 meeting room and a front-desk safe Room features All guestrooms at Hotel Tulum Iguanas include perks such as laptop-compatible safes and air conditioning, in addition to amenities like free WiFi and bathrobes. Other amenities include: - Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge) - Bathrooms with showers and free toiletries - 40-inch flat-screen TVs with cable channels - Balconies or patios, refrigerators, and ceiling fans ## Similar properties ![Interior](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/f6fd5e97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Tulum by IHG Tulum City Center - Pool - Pet-friendly - Parking included - Free WiFi 9.2 Wonderful 38 reviews CA $73 CA $92 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=107788093&PinnedHotelID=107788093&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/100000000/99360000/99354400/99354380/4bffd13d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### UMi Tulum Zona Hotelera - On private beach - Pool - Breakfast included - Spa 9.0 Wonderful 67 reviews CA $269 CA $330 total includes taxes & fees Oct 2 - Oct 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=99354380&PinnedHotelID=99354380&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/93000000/92420000/92418900/92418875/9691ca49.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Shibari Tulum - Restaurant & Cenote Club Zona Hotelera - Pool - Spa - Free WiFi - Restaurant 9.4 Exceptional 257 reviews CA $271 CA $379 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=92418875&PinnedHotelID=92418875&HadPinnedHotel=true®ionId=-1&adults=2) ![Snack bar](https://images.trvl-media.com/lodging/93000000/92060000/92050100/92050091/cfbcafda.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Milam, Michelin Key winner La Veleta - Pool - Spa - Free WiFi - Restaurant 9.6 Exceptional 147 reviews CA $384 CA $493 total includes taxes & fees Oct 2 - Oct 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=92050091&PinnedHotelID=92050091&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers](https://images.trvl-media.com/lodging/29000000/28930000/28929900/28929900/04a19512.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Delek Tulum Zona Hotelera - Pool - Spa - Pet-friendly - Parking included 9.2 Wonderful 320 reviews CA $239 CA $294 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=28929900&PinnedHotelID=28929900&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach, white sand, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/21000000/20300000/20295700/20295634/74df9af7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Valise Tulum, member of Small Luxury Hotels Zona Hotelera - On private beach - Pool - Breakfast included - Spa 9.6 Exceptional 158 reviews CA $518 CA $686 total includes taxes & fees Oct 3 - Oct 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=20295634&PinnedHotelID=20295634&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach](https://images.trvl-media.com/lodging/14000000/13010000/13008900/13008835/63bf18a9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nomade Tulum Zona Hotelera - Pool - Breakfast included - Spa - Parking included 8.8 Excellent 727 reviews CA $214 CA $285 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=13008835&PinnedHotelID=13008835&HadPinnedHotel=true®ionId=-1&adults=2) ![Design Loft, 1 King Bed, Ocean View | View from room](https://images.trvl-media.com/lodging/2000000/1510000/1500600/1500531/f512363a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Papaya Playa Project, Tulum, a Member of Design Hotels Zona Hotelera - On private beach - Pool - Breakfast included - Spa 8.0 Very good 364 reviews CA $602 CA $763 total includes taxes & fees Oct 27 - Oct 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=1500531&PinnedHotelID=1500531&HadPinnedHotel=true®ionId=-1&adults=2) ![9 restaurants, lunch, dinner served; Asian cuisine](https://images.trvl-media.com/lodging/71000000/70510000/70502100/70502006/1baccd6b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 1,957 reviews CA $371 CA $371 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=70502006&PinnedHotelID=70502006&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 9:00 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/71000000/70130000/70125000/70124964/46ee654b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Layla Tulum - Adults Only Tulum City Center - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 106 reviews CA $157 CA $209 total includes taxes & fees Oct 10 - Oct 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=70124964&PinnedHotelID=70124964&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Breakfast available for a fee ### Things to do - Outdoor pool ### Family friendly - Crib (surcharge) - In-room refrigerator - Outdoor pool - Rollaway/extra bed (surcharge) ### Conveniences - Limited-hour front desk - Safe at front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Business services - Computer station - Meeting room ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Wheelchair-accessible path of travel ## Room amenities ### Bedroom - Crib (surcharge) - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Free toiletries - Private bathroom - Shower ### Entertainment - 40-inch flat-screen TV with cable channels ### Food and drink - Free bottled water - Limited room service - Refrigerator ### More - Air conditioning - Ceiling fan - Laptop-compatible safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before 11 AM ### Special check-in instructions The front desk is open daily from 8 AM - 11 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for MXN 20.0 per day Cribs (infant beds) are available for MXN 12.0 per stay ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cash deposit: MXN 10.0 per stay We have included all charges provided to us by the property. ### Optional extras - Crib (infant bed) fee: MXN 12.0 per stay - Rollaway bed fee: MXN 20.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds This property accepts cash ### Property is also known as Tulum Iguanas Hotel Tulum Iguanas Hotel Hotel Tulum Iguanas Tulum Hotel Tulum Iguanas Hotel Tulum ## Frequently asked questions ### Does Hotel Tulum Iguanas have a pool? > Yes, this property has an outdoor pool. ### Is Hotel Tulum Iguanas pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Tulum Iguanas? > Self parking is free at this property. ### What time is check-in at Hotel Tulum Iguanas? > Check-in start time: 3 PM; Check-in end time: midnight. ### What time is check-out at Hotel Tulum Iguanas? > Check-out is at 11 AM. ### Where is Hotel Tulum Iguanas located? > Located in Tulum City Center, this hotel is 0.7 mi (1.1 km) from Dos Aguas Park and 1.6 mi (2.6 km) from Tulum Mayan Ruins. Hunab Lifestyle Center and Hospital de Tulum are also within 1 mi (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Tulum Iguanas Reviews 3.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 1 8 - Good 0 6 - Okay 1 4 - Poor 1 2 - Terrible 7 ### 3.2/10 Cleanliness ### 3.6/10 Staff & service ### 2.8/10 Property conditions & facilities ### 10/10 Excellent #### Katarzyna Jan 22, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### So close nature! Beautiful garden. Very quiet facility. Great staff. Best location. ![](https://a.travel-assets.com/ugc/hotel-reviews/s1284-p04555250-ff70-11e7-badd-aa76e492b6a4-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1479-p01686b90-ff70-11e7-badd-aa76e492b6a4-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s264-p04e49a00-ff70-11e7-badd-aa76e492b6a4-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s949-p04b7bda0-ff70-11e7-badd-aa76e492b6a4-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Katarzyna Stayed 7 nights in Jan 2018 ### 2/10 Terrible #### Verified traveller Jan 9, 2018 Disliked: Cleanliness, property conditions & facilities, room comfort #### Besviken Stark lukt av fuktighet i alla rum. Hotellet ligger på av. tulum som är dåligt belyst. Gången till alla rum är full av gamla saker, möbler i dåligt skick. Själv skulle aldrig rekommendera hotellet. Det behövs fräscha upp. Bemötande var mycket trevligt. Jag och mina vänner fick ta i ett annat hotell som låg i närheten. Så vi bodde aldrig i hotellet. ##### Verified traveller Stayed 2 nights in Jan 2018 ### 6/10 Okay #### Juan Jan 4, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### If you value convenience over comfort its OK Great location!, but that's about it, at the beginning I thought the place was abandoned, no sight of people and a tad dusty, knocked at the door and the bell boy comes in, even though I checked In at 16:00 there was no receptionist, so the "bell boy" checked us in (it was a bit frustrating since he did not have access to the computer and had no Idea about our reservation). The room was ok a twin bed (old and not so comfortable mattress and dirty linens at the back and a single broken bed at the front (didn't used it), but I did perceive the overall lack of maintenance (we had a window without a glass, leakages on the tap and shower) and very very old and damaged furniture (no place to hang or store stuff). Then the owner/manager...what a character!, a Chilean expat that was more into charging more money for the stay than to really manage the place or give useful tips, once she starts speaking It was very difficult to stop her nonsense, she was friendly but in an awkward and uncomfortable way (this is my own perception). Overall my stay was OK since I was out most of the day but nothing to write home about, at 220 USD for nights and that service I felt a little ripped off. If you mind convenience over comfort this is your place the hostel is within walking distance from downtown a 20 min ride to the beach and Archeological Site, has a 7-Elven just next to it, also the Shuttle Stop, I might add that I saw several people with problems with their onlinereservation ##### Juan Stayed 3 nights in Dec 2017 ### 2/10 Terrible #### Verified traveller Jan 4, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Terrible hotel, trato decepcionante. Decepción total! Hotel sucio, maloliente, trato humillante... Llegamos a hacer el check-in, y a pesar de que la reserva estaba pagada, nos negaron que la hubieran recibido. Después reconocieron que sí, pero habíamos de pagar más. Alternativamente, nos ofrecieron ir a dormir a unas hamacas que tienen cerca de la playa. Cuando conseguimos la habitación (otros clientes no lo consiguieron), el sitio resultó ser horrible: los baños olían terriblemente mal, no había agua caliente. En fin, experiencia muy mala. ##### Verified traveller Stayed 2 nights in Dec 2017 ### 4/10 Poor #### Lea Jan 3, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible hotel. This hotel was just not clean: stains on towels and sheets, bathroom tiles hadn't been cleaned in a while, if ever. The screens on the windows had holes. The pool outside is a joke (very small). The woman who owns the place was shameless about telling us she cares more about taking care of the garden than the rooms. She was constantly negotiating with people because they were unhappy as they checked in. The man at the reception was nice and helped us when the first room they had us in didn't have any water (they gave us another room), gave us other towels when I asked for some (hoping they would be cleaner, they were not) but the place in general was not welcoming and I refused to eat any food that came from this hotel. ##### Lea Stayed 4 nights in Dec 2017 ### 2/10 Terrible #### Oscar, Jalisco Jan 3, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Te cobran doble Pésima me cobraron en línea y cuando llegue el hotel y me di cuenta del cobro en línea cuando revise mi estado y esta pésimo no lo recomiendo no vayan a ese hotel horrible experiencia ##### Oscar Stayed 2 nights in Dec 2017 ### 2/10 Terrible #### Verified traveller Jan 1, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Staff unfriendly and rude Staff had No knowledge of the concept of Expedia and prepaying. Tried to give out room away after we wouldn't pay rate increase. Nasty, dirty, and unsafe. Do not stay here! ##### Verified traveller ### 2/10 Terrible #### Verified traveller Dec 19, 2017 Disliked: Staff & service, property conditions & facilities, room comfort #### no habia agua y gas para calentar el agua no habia agua y gas para calentar el agua, esto a pesar de todo no fue mala la atencion pero no tener agua es un gran problema. ##### Verified traveller Stayed 14 nights in Nov 2017 ### 2/10 Terrible #### Ash, San Francisco, California Nov 26, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Dont ever go - Terrible Experience - Dirty room Room was full of dust. Totally dirty, I asked for other room, that was horrible too. Bathroom is aweful, no hot water. No provision of shampoo or towel. Worst Experience in a hotel ever. So many things to complain. Please don't go. ##### Ash Stayed 1 night in Nov 2017 ### 2/10 Terrible #### Jorge Apr 29, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel abandonado y lugubre. Solo pudimos soportar una noche de las tres contratadas. Al haber pagado todo antes de ingresar por Hpteles.com no pudimos solicitar reintegro alguno. Espero que este comentario sirva para que otros pasajeros no caigan en el error de contratar sus servicios. Poco control de Hoteles.com de la veracidad de las imagenes promocionales de lugar. Muy desactualizadas. Se ve que en algun momento ha sido mantenido, no es el caso de su situacion actual. Me gustria ser contactado por alguien responsable de Hoteles.com para ver la posibilidad de que me reintegren las dos noches no usadas o las tres noches aplicadas como descuento. Fue un fiasco total. No tuve manera de contactar a Hoteles.com hasta ahora ya que solo hay acceso via telefono y no contaba con el. Debieran tener un contacto via correo electronico deswde la app para plantear los problemas en el momento en que ocurren y no tener que esperar a haber hecho el check-out. Espero estos comentarios les sean de utilidad. He usado mucho la aplicacion de Hoteles.com, de acuerdo a como me resulte esta experiencia vere si continuo haciendo uso o busco otra aplicacion que me de mas respaldo y evite sorpresas. Llegar a un lugar, encontrarse con que nada es como uno pretende y no poder hacer nada (por lo avanzado del horario) es sentirse cautivo de una situacion que puede malograr unas vacaciones. ##### Jorge ## Expedia's Latest Trends ### Hotels > [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.ca/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > > [Kimpton Aluna Tulum by IHG](https://www.expedia.ca/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information) > > [Orchid House Tulum Beach](https://www.expedia.ca/Tulum-Hotels-My-Way-Boutique-Hotel-Adults-Only.h8796991.Hotel-Information) > > [Delek Tulum](https://www.expedia.ca/Tulum-Hotels-Delek-Tulum.h28929900.Hotel-Information) > > [Azulik - Adults Only](https://www.expedia.ca/Tulum-Hotels-Azulik.h4515733.Hotel-Information) > > [Mak Nuk Village Tulum II - Clothing Optional](https://www.expedia.ca/Tulum-Hotels-MAK-NUK-VILLAGE-TULUM-II-CLOTHING-OPTIONAL.h21357290.Hotel-Information) > > [Mi Amor Tulum, a Small Luxury Hotel - Adults Only](https://www.expedia.ca/Tulum-Hotels-Mi-Amor-Adults-Only-Colibri-Boutique-Hotels.h9227252.Hotel-Information) > > [Hotelito Azul](https://www.expedia.ca/Tulum-Hotels-Hotelito-Azul.h17937052.Hotel-Information) > > [Ahau Tulum](https://www.expedia.ca/Tulum-Hotels-Ahau-Tulum.h11901840.Hotel-Information) > > [Hotel Holistika](https://www.expedia.ca/Tulum-Hotels-Hotel-Holistika.h22271599.Hotel-Information) > > [Casa Malca](https://www.expedia.ca/Tulum-Hotels-Casa-Malca.h12076660.Hotel-Information) > > [Alaya Tulum](https://www.expedia.ca/Tulum-Hotels-Alaya-Tulum.h12260560.Hotel-Information) > > [Copal Tulum Hotel](https://www.expedia.ca/Tulum-Hotels-Copal-Tulum-Hotel.h44035250.Hotel-Information) > > [Hotel Muaré Tulum Wellness and Spa](https://www.expedia.ca/Tulum-Hotels-Hotel-Muare-Tulum.h74078363.Hotel-Information) > > [Nomade Tulum](https://www.expedia.ca/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > > [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.ca/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > > [Papaya Playa Project, Tulum, a Member of Design Hotels](https://www.expedia.ca/Tulum-Hotels-Papaya-Playa-Project.h1500531.Hotel-Information) > > [Orchid House Tulum Jungle](https://www.expedia.ca/Tulum-Hotels-Orchid-House-Tulum.h33571432.Hotel-Information) > > [Mayan Monkey Tulum | Social Hotel](https://www.expedia.ca/Tulum-Hotels-Mayan-Monkey-Hostel-Tulum.h36651260.Hotel-Information) > > [Lula Tulum, a Small Luxury Hotel](https://www.expedia.ca/Tulum-Hotels-Lula-Tulum-Colibri-Boutique-Hotels.h9342720.Hotel-Information) > > [The Beach Tulum Hotel](https://www.expedia.ca/Tulum-Hotels-The-Beach-Tulum.h6727174.Hotel-Information) > > [Be Tulum Beach & Spa Resort](https://www.expedia.ca/Tulum-Hotels-Be-Tulum-Beach-Spa-Resort.h3389380.Hotel-Information) > > [Aloft Tulum](https://www.expedia.ca/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information) > > [La Valise Tulum, member of Small Luxury Hotels](https://www.expedia.ca/Tulum-Hotels-La-Valise-Tulum.h20295634.Hotel-Information) > > [Amansala](https://www.expedia.ca/Tulum-Hotels-Amansala.h3847617.Hotel-Information) > > [Ikal Hotel Tulum](https://www.expedia.ca/Tulum-Hotels-Ikal-Hotel-Tulum.h32787679.Hotel-Information) > > [Our Habitas Tulum - Adults Only](https://www.expedia.ca/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information) > > [La Zebra Tulum - a Small Luxury Hotel](https://www.expedia.ca/Tulum-Hotels-La-Zebra-Colibri-Boutique-Hotels.h9197627.Hotel-Information) > > [Kanan Tulum Treehouse, Rooftop, Beach Club & Spa - Adults Only](https://www.expedia.ca/Tulum-Hotels-Kanan-Tulum-Adults-Only.h36180839.Hotel-Information)