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Phoenix by Kan

3.0 star property
Travelers find a peaceful retreat surrounded by natural beauty at Phoenix by Kan, where facials, massages and body wraps restore tired senses

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This tranquil getaway near Tulum Beach serves continental breakfast and offers spa treatments to help visitors unwind. Guests relax in the garden or on the terrace with WiFi access. Bike and scooter rentals make it easy to explore the nearby Sian Ka'an Biosphere Reserve.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • On private beach
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

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About this property

Phoenix by Kan

  • Hotel near Sian Ka'an Biosphere Reserve
  • Located close to Tulum Beach, Phoenix by Kan provides free continental breakfast, a terrace, and a garden. Treat yourself to spa services, such as a deep-tissue massage, a facial, or a body wrap. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a bar and a restaurant.
  • You'll also enjoy perks such as:
    • Free self parking
    • Bike rentals, tour/ticket assistance, and smoke-free premises
    • Luggage storage, concierge services, and scooter rentals
  • Room features
  • All guestrooms at Phoenix by Kan boast comforts such as premium bedding and laptop-compatible safes, as well as perks like air conditioning and separate sitting areas.
  • Extra conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • Furnished balconies or patios, wardrobes/closets, and separate sitting areas

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability

Check-out

Check-out before 11:30 AM
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from April 21 2024 to December 31 2024 (dates subject to change).

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 75.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 75.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Is Phoenix by Kan pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Phoenix by Kan?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Phoenix by Kan?

Check-out is at 11:30 AM.

Where is Phoenix by Kan located?

Nestled on the beach, this Zona Hotelera hotel is just steps from Sian Ka'an Biosphere Reserve and Tulum Beach. SFER IK and Tulum National Park are also within 6 mi (10 km).

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Reviews

Reviews

9.0

Wonderful

9.2

Cleanliness

10

Amenities

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 8 out of 10 reviews
Rating 8 - Good. 1 out of 10 reviews
Rating 6 - Okay. 0 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 1 out of 10 reviews

Reviews

Verified

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Casa Phoenix for this amazing experience. This hotel is located on the best beach inside the natural reserve. The service and the food was amazing. Can’t wait to be back next summer!
Verified

10/10 Excellent

Gunnar L

Easy going - happy vibes

Great for easy going travellers. Many things to like and some not so much. Cozy atmosphere and friendly staff. Water cut-off a couple of times, ran out of food and wine in the restaurants. Easy to fix the issues. I like it.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is magical. It is located in the raw un-touched part of Tulum. INSIDE the Sian Kaan natural reserve. Small restaurant with a bar and a beautiful beach with sun-beds. At night its just a bliss hearing the waves and watching the stars. I really recommend this property as to something different and special in Tulum.
Verified

10/10 Excellent

Hanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vakkert rett på stranden i Tulum

Nydelig lite hotell på stranden lengst sør på Tulum beach, i naturreservatet. Trenger ikke sko, går i sanden. 7 små hytter, 14 sengeplasser. Veldig koselig. Stille og rolig.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

HARUBI A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación

Muy bonito
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

DAMIEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon séjour

L’Hôtel est idéalement situé dans la réserve de Sian Kaan, avec son accès privé à la plage paradisiaque, les réveils sont magiques. Les chambres sont bien aménagées tout en respectant l’écosystème. Enfin, on a adoré la disponibilité et la sympathie de Lucas toujours présent à la moindre demande / question
Stayed 2 nights in Mar 2023
Verified

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

David

Stayed 3 nights in Jan 2024
Verified

2/10 Terrible

Brice

Stayed 7 nights in Jan 2024
Verified

10/10 Excellent

Julian

Stayed 4 nights in Dec 2023