Viva Maya by Wyndham, A Trademark Resort

Property class: 3.5

Choose dates to view prices

Located close to Playacar Golf Club and Quinta Avenida, Viva Maya by Wyndham, A Trademark Resort provides a poolside bar, a terrace, and a garden. With a beachfront location, beach massages, and sun loungers, this property is the perfect place to soak up some sun. Indulge in a hot stone massage, a body wrap, and aromatherapy at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. The gym offers fitness classes and yoga classes; other things to do include windsurfing, archery, and beach volleyball. Free in-room WiFi is available to all guests, along with a playground and a hair salon.

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Room Superior with Garden View

In-room safe, blackout drapes, iron/ironing board, WiFi (free)

Room Superior with Garden View

  • Garden view
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior with Ocean View

In-room safe, blackout drapes, iron/ironing board, WiFi (free)

Room Superior with Ocean View

  • Ocean view
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Deluxe with Garden View

A hotel room with two beds, a desk, a chair, a TV, and a sliding glass door to a balcony.

Room Deluxe with Garden View

  • Garden view
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Garden, 1 King Bed, Non-Smoking

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors through a sliding door.

Superior Garden, 1 King Bed, Non-Smoking

8.6 out of 10
Excellent
(27 reviews)
  • Garden view
  • 391 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

A hotel room with two beds, a desk, and a TV.

Superior Garden, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(50 reviews)
  • Garden view
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

A hotel room with two beds, a desk, and a view of greenery through a sliding door.

Deluxe, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 428 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors.

Superior Ocean, 1 King Bed, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 391 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

A hotel room with two beds, a balcony, and a view of palm trees.

Superior Ocean, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors.

Accessible Room, 1 Queen Bed, Non-Smoking

8.4 out of 10
Very good
(5 reviews)
  • Garden view
  • 391 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors.

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

A hotel room with two beds, a balcony, and a view of palm trees.

Superior Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

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About the area

Located in Playacar, a neighborhood in Playa del Carmen, Viva Maya by Wyndham, A Trademark Resort is in the entertainment district and on the beach. Playacar Golf Club and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xel-Há Park. Quinta Avenida and Mamitas Beach are two other places to visit that come recommended. Snorkeling and fishing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710

What's nearby

  • A sandy beach with palm trees, beach chairs, and a lifeguard tower.
    Playacar Beach
    6 min walk - 0.6 km
  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    4 min drive - 1.8 km
  • Playacar Golf Club
    2 min walk - 0.2 km
  • Mayan Ruins of Playacar
    6 min walk - 0.6 km
  • Xaman Ha Aviary
    14 min walk - 1.2 km

Getting around

  • Cancun Intl. Airport (CUN)
    57 min drive

Restaurants

  • Viva Wyndham Maya
    10 min walk
  • rosa roja
    9 min walk
  • Turquesa
    6 min walk
  • Hotel Riu Palace Riviera Maya
    1 min walk
  • Occidental Allegro
    3 min walk

About this property

Viva Maya by Wyndham, A Trademark Resort

  • All-inclusive family-friendly property near Quinta Avenida
  • Located close to Playacar Golf Club and Mamitas Beach, Viva Maya by Wyndham, A Trademark Resort provides a poolside bar, a terrace, and a garden. With a beachfront location, beach massages, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to a hot stone massage, a body wrap, or aromatherapy at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. The gym offers fitness classes and yoga classes; other things to do include windsurfing, archery, and beach volleyball. In addition to a playground and a hair salon, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • 3 outdoor pools along with sun loungers
    • Free self parking
    • An outdoor tennis court, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
    • Beach towels, massage treatment rooms, and a porter/bellhop
    • Guest reviews give top marks for the beach locale and helpful staff
  • Room features
  • All 604 rooms boast comforts such as air conditioning, as well as perks like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
  • Other amenities include:
    • Recycling, LED light bulbs, and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and showers
    • 55-inch LED TVs with premium channels
    • Balconies, mini fridges, and childcare services

All-inclusive details

  • This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

  • All non-motorized water sports are included.

Water activities

    • Kayaking
    • Sailing
    • Scuba-diving lessons
    • Surfing/body boarding
    • Windsurfing

Land activities

    • Bicycling
    • Fitness facilities
    • Tennis
    • Volleyball
    • Kids club

Lessons/classes/games

    • Aerobics
    • Bartending
    • Cooking
    • Dancing
    • Water fitness
    • Yoga

Entertainment

    • Onsite entertainment and activities
    • Access to onsite nightclubs
    • Onsite live performances
    • Theme parties

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Travelife. For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cosmopolita by Viva
  • Hacienda Don Diego
  • La Terraza
  • Miramare
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Tennis lessons
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18,977 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Some LED lighting used
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 1 2026 to November 16 2026 (dates subject to change):
  • One of the swimming pools
The property will be renovating from September 21 2026 to October 20 2026 (completion date subject to change). The following areas are affected:
  • Lobby

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.45 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Viva Maya by Wyndham, A Trademark Resort have a pool?

Yes, this property has 3 outdoor pools. One of the pools will be unavailable from September 1 2026 to November 16 2026 (dates subject to change).

How much does it cost to stay at Viva Maya by Wyndham, A Trademark Resort?

As of Sept 19, 2026, prices found for a 1-night stay for 2 adults at Viva Maya by Wyndham, A Trademark Resort on Oct 1, 2026 start from CA $401, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Viva Maya by Wyndham, A Trademark Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Viva Maya by Wyndham, A Trademark Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Viva Maya by Wyndham, A Trademark Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Viva Maya by Wyndham, A Trademark Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Viva Maya by Wyndham, A Trademark Resort?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, kayaking, sailing, and more.

Where is Viva Maya by Wyndham, A Trademark Resort located?

Located in Playacar, this beachfront property is in the entertainment district and within 3 mi (5 km) of Quinta Avenida, Playacar Golf Club, and Mamitas Beach. Xplor Theme Park and Gran Coyote Golf are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Viva Maya by Wyndham, A Trademark Resort Reviews

8.2

Very good

8.8

Cleanliness

8.4

Amenities

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 447 out of 1001 reviews
Rating 8 - Good. 284 out of 1001 reviews
Rating 6 - Okay. 150 out of 1001 reviews
Rating 4 - Poor. 65 out of 1001 reviews
Rating 2 - Terrible. 55 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent! Very clean! Activities are great and the shows were entertaining! Very talented! I do not like the people on the beach selling you their products. It is very hard to relax when they come by every 5 minutes. The restaurants and food were great! Customer service excellent!
Stayed 6 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is beautiful, the pools were great. Friendly staff as well. I would give this resort 8/10, my only issue was the food. A little hit or miss.
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The resort was nice, rooms cold and clean. The restaurants are small, so you will need to make reservations prior to arrival. They do offer a buffet and snack bar, which we were not fans of. We were looking to experience Mexican cuisine; not much of that going on
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids loved the trapeze and the pools. I loved the spa! The spa staff were amazing, and if you want an incredible message, ask for Candy, she's great! The only downside was the staff at the front desk. They were a bit rude and unhelpful. But everything else was great!
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and the staff super👍
Stayed 5 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean. The bar always had great staff and the property was very welcoming.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, most of the staff was great. Food was ok
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff have stayed here before and they never disappoint
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful gave excellent customer service . We enjoyed the activities and night shows. Traveled with my husband.
Stayed 6 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
The place itself it's really nice we loved the beach. Staff ia very friendly and helpful the rooms are decent well kept and clean.Sadly I have to agree with most comments from others about the food was not good at all.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything in the property, room was cleaned every day, and the staff were amazing, the entertainment team at the pool was wonderful they have a lot of activities for all guests, Wille, Jair, and the rest of the team God bless, Good, Good, and Good work, continue positive and lovely with your job and people. 😍😍😍😍😍😍😘😘😘.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities and activities at Viva Maya are very good. The resort is very nice and has a beautiful beach with plenty of chairs for all guests. The food is good as well. The restaurants are nicely decorated and special. The only negatives are: small hotel rooms that seem dated and poor internet.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Clean room friendly staff and great location Good entertainment and great beach
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness
Nice room friendly people great location
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the resort. Everything was accessible and close enough to walk to in 5 minutes. Rooms were clean and staff were wonderful and helpful. The beach was beautiful and plenty of chairs for everyone. We loved the food and coffee bar. Our only suggestion would be for more bar staff as the lines were long for drinks in all areas. Would definitely recommend this resort!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean resort, great staff, the food was very good. The beach was awesome, they kept up with cleaning the seaweed from the shore.
Stayed 10 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing and very friendly! Special thanks to Horacio for his assistance in helping us with getting transportation to ferry in Playa del Carmen and friendly conversations. We would love to come back again next year!
Stayed 14 nights in Feb 2026
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The food was terrible. The alcohol was in plastic bottles and the only "high end" was absolute and baileys for members only. Staff was great and entertaining/helpful. Place was clean.
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When getting off the plane in Cancun please avoid people trying to give you a deal at another resort that you are not staying in. They will harass you and try to get you a “good deal” but your resort will offer the same excursions. Viva Maya’s staff was great but a select few were not so great. Checkout kept getting delayed because the system was down. Housekeeping was amazing. The pool entertainment was fun but please less twerking.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
yes, the room was very clean
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Staff which helped make this an amazing stay. Highly recommend this resort.
Stayed 6 nights in Jul 2025
Verified review

8/10 Good

Liked: Property conditions & facilities
Love the beach!
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The was spotless, the staff very helpful when needed, and courteous, staff were constantly cleaning,
Stayed 7 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Staff was good and friendly. The resort is right size. Food lacked in taste at the buffay. The restaurants food was good
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my fríend had an amazing vacation for my birthday! The staff was always so friendly and happy rain or shine!
Stayed 4 nights in Oct 2025