Hotel 28

Property class: 3.5

Choose dates to view prices

Located close to Mercado 28 and Cancun Mall, Hotel 28 provides a poolside bar, a terrace, and an outdoor entertainment area. Stay connected with free in-room WiFi.
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Two Bedroom Junior Suite

A modern kitchen with a dining area, featuring a marble floor, a wooden dining table, and black chairs.

Two Bedroom Junior Suite

9.8 out of 10
Exceptional
(9 reviews)
  • 581 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Two Bedroom Deluxe Suite

Room

Two Bedroom Deluxe Suite

  • 581 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Studio Suite

A hotel room with a large bed, wooden headboard, bedside lamps, a small desk with a chair, and a view of the outside through a window.

Studio Suite

9.0 out of 10
Wonderful
(9 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 1 Queen Bed, Air conditioning

A modern hotel room with a large bed, wooden headboard, bedside lamps, an air conditioning unit, a wardrobe, and a window with a view.

Comfort Room, 1 Queen Bed, Air conditioning

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Located in Downtown Cancun, a neighborhood in Cancun, Hotel 28 is in a shopping district. Mercado 28 and Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Langosta Beach and Tortuga Beach. Cancun Convention Center and Gaviota Azul Beach are two other places to visit that come recommended. Visit our Cancun travel guide
Map
AV. XELHA SM 27 MZ 14, LT 13-01, Cancun, QROO, 77509

What's nearby

  • Mercado 28
    2 min walk - 0.2 km
  • Plaza 28
    6 min walk - 0.6 km
  • Las Palapas Park
    9 min walk - 0.8 km
  • Mercado 23
    14 min walk - 1.2 km
  • Plaza Las Americas
    3 min drive - 2.1 km

Getting around

  • Cancun Intl. Airport (CUN)
    26 min drive

Restaurants

  • Comida Mexicana, Mariscos Y Más
    2 min walk
  • Mr. Habañero
    3 min walk
  • El Morelense - Cecina De Yecapixtla
    3 min walk
  • Emara Antojitos Yucatecos
    1 min walk
  • Pescado con Limón
    2 min walk

About this property

Hotel 28

  • Hotel near Cancun Mall
  • Located close to Mercado 28, Hotel 28 provides a poolside bar, a terrace, and an outdoor entertainment area. Stay connected with free in-room WiFi.
  • Other perks at this hotel include:
    • An outdoor pool
    • Free self parking
    • Continental breakfast (surcharge), airport drop-off service (surcharge), and outdoor furniture
    • Beach towels
  • Room features
  • All guestrooms are individually furnished, and have comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes.
  • Extra amenities include:
    • Hypo-allergenic bedding, Egyptian cotton sheets, and memory foam beds
    • Bathrooms with heated floors and showers
    • 45-inch Smart TVs with Netflix, streaming services, and digital channels
    • Wardrobes/closets, kitchens, and mini fridges

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Frequently asked questions

Does Hotel 28 have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

How much does it cost to stay at Hotel 28?

As of Oct 23, 2026, prices found for a 1-night stay for 2 adults at Hotel 28 on Oct 26, 2026 start from CA $50, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel 28 pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel 28?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. After-hours check-in is not available.

What time is check-out at Hotel 28?

Check-out is at noon.

Does Hotel 28 provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of MXN 850 per vehicle applies.

Where is Hotel 28 located?

Located in Downtown Cancun, this hotel is steps from Mercado 28 and 2.1 mi (3.3 km) from Cancun Mall. Langosta Beach and Tortuga Beach are also within 6 mi (10 km).

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Reviews

Hotel 28 Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 120 out of 136 reviews
Rating 8 - Good. 7 out of 136 reviews
Rating 6 - Okay. 5 out of 136 reviews
Rating 4 - Poor. 1 out of 136 reviews
Rating 2 - Terrible. 3 out of 136 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy bed with very welcoming and friendly staff.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool property - great location for market..lovely staff.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean good areas and economic
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, large suites, pool nice,
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spotless the staff very welcoming and friendly. It was a nice safe spot to stay close to the local area and the market is just across the road. We loved our stay here absolutely amazing. It is well worth a stay if you want to experience the local culture
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The room was nice, the staff was wonderful. The location was fun. I would definitely stay there again.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the middle of the town, still quite close to the hotel zone. Rooms are very comfortable and the Staff is very friendly.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and the facility very clean!
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness location except for the parking. We are only there a couple nights that was great. Regards
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Modern facility, excellent service and maintenance/ cleanliness at a reasonable price. Great place to stay!
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Modern, clean hotel in good location. Friendly, helpful staff.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like the place and location near the market. Clean place with comfortable amenities.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay quiet safe beds really comfortable staff very helpful and friendly alot of restaurant close by
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

“I had a great stay at Hotel 28. The rooms were clean, the atmosphere was friendly, and the manager Jose and staff were very helpful. I’d definitely recommend it to other travelers.”
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located near Market 28 and Walmart, with several great cafés within walking distance. The staff are incredibly friendly, helpful, and accommodating. When I lost my phone (completely my own fault), everyone went above and beyond to assist me, especially the reception team. Their kindness and professionalism made a stressful situation much easier to handle, especially as an English speaker with little to no knowledge of Spanish. I truly appreciated their support and hospitality throughout the experience. I highly recommend this hotel and would happily stay here again!
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was very clean and had daily housekeeping. AC was nice and cold. Hotel staff were very accommodating.
Stayed 9 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very kind and helped us with everything we need. Room was very clean and had everything cleaned each day
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
For an experience totally different than the hotel zone, Hotel 28 is an excellent base. Staff are super helpful and friendly.
Stayed 8 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little property. AC worked great. Staff were very friendly and helpful. Some issues at certain times where there was no water, but for us was not an issue.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a new, small, and very nicely appointed hotel. It's quiet, friendly, and located near a small market and a fabulous, authentic Parrilla serving great meats and small dishes. A ten minute walk takes you to Parque de las Palapas, a vibrant community facility full of local families, music, shops, bathrooms, and a children's playground. We enjoyed visiting the hotel strip and beach during the day but were happy to be staying in this lovely neighborhood an Uber ride away Cancun's Las Vegas like vibe.
Parque de las Palapas
The park is full of families on Saturday night.
Small hotel, in the midst of a real neighborhood.
Great grill across the streat.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The facility was very clean and very convenient for the purpose of my trip. Jose was extremely polite and helpful. Definitely recommend this place .
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service and personnel. One of the finest five-star hotels in Lebanon. Highly recommended.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
A hidden gem for travelers looking beyond the beach resorts. Excellent central location, great value for the price, and outstanding service. Highly recommended!
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Downtown Cancun

Very beautiful little Motel, only about a dozen rooms. Very private comfortable. Wonderful coffee, bar and continental breakfast of fresh fruit and eggs.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you Miguel Angel for checking in and out efficiently. We only stay over night but the place was very nice and clean.
Stayed 1 night in Jun 2025