Tulum Vacation Packages

"Most of the staff are so friendly and absolutely amazing. Ula, in particular was wonderful! Jesus, needs to learn a bit of customer service, however. He should not be at check-in, front desk. Instead, he should work somewhere behind the scenes where he doesn’t need to interact with guests. Also, the hotel should have some backup personnel to help on Sunday. The hotel’s reservation desk is closed on Sunday and that made it difficult for us when we needed to add on one day to our stay. But overall, we had a very nice time and would go back. Loved the pool, food was great and the entertainment was surprisingly top notch! The massage therapists were incredible. Especially Polino and Dayana. Staff were generally so accommodating...that’s why Jesus stuck out like a sore thumb.…""Most of the staff are so friendly and absolutely amazing. Ula, in particular was wonderful! Jesus, needs to learn a bit of customer service, however. He should not be at check-in, front desk. Instead, he should work somewhere behind the scenes where he doesn’t need to interact with guests. Also, the hotel should have some backup personnel to help on Sunday. The hotel’s reservation desk is closed on Sunday and that made it difficult for us when we needed to add on one day to our stay. But overall, we had a very nice time and would go back. Loved the pool, food was great and the entertainment was surprisingly top notch! The massage therapists were incredible. Especially Polino and Dayana. Staff were generally so accommodating...that’s why Jesus stuck out like a sore thumb.WW…"

Reviewed on Sep. 14, 2020

"I enjoyed the poolside entertainment it was great. Surprised nothing to do on a Saturday, no resort entertainment at all but other days were full of fun. Antonio Chocolatay was full of energy and fun.…""I enjoyed the poolside entertainment it was great. Surprised nothing to do on a Saturday, no resort entertainment at all but other days were full of fun. Antonio Chocolatay was full of energy and fun.WW…"

Reviewed on Oct. 26, 2020

"Difficult check.in, desk person had trouble producing our plastic key card resulting in long check in. We did get a good rooftop room near the pool.…""Difficult check.in, desk person had trouble producing our plastic key card resulting in long check in. We did get a good rooftop room near the pool.WW…"

Reviewed on Apr. 3, 2020

"Such a friendly staff and clean room . Great breakfast and nice walking distance from town . Highly recommend…""Such a friendly staff and clean room . Great breakfast and nice walking distance from town . Highly recommendWW…"

Reviewed on Nov. 18, 2019

"The property is very well kept and we had great service there. I appreciated that golf carts were continually running to transport us around with the resort being as large as it was. My son loved the virgin fruity drinks and we thought the pools were beautiful and clean. The beach was well maintained.…""The property is very well kept and we had great service there. I appreciated that golf carts were continually running to transport us around with the resort being as large as it was. My son loved the virgin fruity drinks and we thought the pools were beautiful and clean. The beach was well maintained.WW…"

Reviewed on Oct. 28, 2020

"Most of the staff are so friendly and absolutely amazing. Ula, in particular was wonderful! Jesus, needs to learn a bit of customer service, however. He should not be at check-in, front desk. Instead, he should work somewhere behind the scenes where he doesn’t need to interact with guests. Also, the hotel should have some backup personnel to help on Sunday. The hotel’s reservation desk is closed on Sunday and that made it difficult for us when we needed to add on one day to our stay. But overall, we had a very nice time and would go back. Loved the pool, food was great and the entertainment was surprisingly top notch! The massage therapists were incredible. Especially Polino and Dayana. Staff were generally so accommodating...that’s why Jesus stuck out like a sore thumb.…""Most of the staff are so friendly and absolutely amazing. Ula, in particular was wonderful! Jesus, needs to learn a bit of customer service, however. He should not be at check-in, front desk. Instead, he should work somewhere behind the scenes where he doesn’t need to interact with guests. Also, the hotel should have some backup personnel to help on Sunday. The hotel’s reservation desk is closed on Sunday and that made it difficult for us when we needed to add on one day to our stay. But overall, we had a very nice time and would go back. Loved the pool, food was great and the entertainment was surprisingly top notch! The massage therapists were incredible. Especially Polino and Dayana. Staff were generally so accommodating...that’s why Jesus stuck out like a sore thumb.WW…"

Reviewed on Sep. 14, 2020

"Best. Place. Ever. Everything and everyone was amazing.…""Best. Place. Ever. Everything and everyone was amazing.WW…"

Reviewed on Oct. 7, 2019

"The staff was extremely attentive, courteous, and made all efforts to keep us safe during this Covid time. I would completely recommend this hotel.…""The staff was extremely attentive, courteous, and made all efforts to keep us safe during this Covid time. I would completely recommend this hotel.WW…"

Reviewed on Oct. 28, 2020

"I enjoyed the poolside entertainment it was great. Surprised nothing to do on a Saturday, no resort entertainment at all but other days were full of fun. Antonio Chocolatay was full of energy and fun.…""I enjoyed the poolside entertainment it was great. Surprised nothing to do on a Saturday, no resort entertainment at all but other days were full of fun. Antonio Chocolatay was full of energy and fun.WW…"

Reviewed on Oct. 26, 2020