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KASA Hotel Parota

Photo gallery for KASA Hotel Parota

Primary image
Outdoor pool
Outdoor pool
Balcony
Terrace/patio

Overview of KASA Hotel Parota

KASA Hotel Parota

3.5 star property

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Calle Prol. Sayil, Lotes 3 y 4, Aldea Zama, Tulum, QROO, 77780

Explore the area

  • Popular LocationLas Palmas Public Beach8 min drive
  • Popular LocationDos Aguas Park9 min drive
  • Popular LocationCenote Calavera10 min drive
  • AirportTulum, Quintana Roo (TUY)13 min drive

Choose dates to view prices

About this area

Tulum

Located in Tulum, KASA Hotel Parota is near the beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Cenote Crystal and Playa Paraiso. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting. Scuba diving offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • SFER IK - 7 min drive
  • Las Palmas Public Beach - 8 min drive
  • Dos Aguas Park - 9 min drive
  • Playa Paraiso - 9 min drive
  • Cenote Calavera - 10 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 110 min drive

Restaurants

  • Curry by Po Thai - 13 min walk
  • El Vegetariano - 17 min walk
  • La Parrillada - 17 min walk
  • Batey - 18 min walk
  • Le Bistro - 18 min walk

About this property

KASA Hotel Parota

3.5-star hotel with free breakfast and free area shuttle
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Other amenities include a poolside bar, a snack bar/deli, and a children's pool.
KASA Hotel Parota offers 18 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle up to 5 km

Food and drink

  • Free continental breakfast available daily 8:00 AM–11:00 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Bicycle rentals
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Free area shuttle
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Front-desk safe
  • No elevators
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • Cable channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Iron/ironing board
  • Safe
  • Turndown service

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Tulum
Tulum
Business-friendly
Business-friendly
Parking included
Parking included
Hotel
Hotel
Guest rating 4.5+
Guest rating 4.5+
3 star
3 star

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 232 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Kasa Hotel Residences Tulum
Kasa Hotel Residences
KASA Hotel Parota Tulum
KASA Parota Tulum
KASA Parota
Kasa Hotel + Residences
KASA Hotel Parota Hotel
KASA Hotel Parota Tulum
KASA Hotel Parota Hotel Tulum

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 298 out of 391 reviews
5 - Excellent 76%
Rating 4 - Good. 63 out of 391 reviews
4 - Good 16%
Rating 3 - Okay. 12 out of 391 reviews
3 - Okay 3%
Rating 2 - Poor. 8 out of 391 reviews
2 - Poor 2%
Rating 1 - Terrible. 10 out of 391 reviews
1 - Terrible 3%

4.8/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.8/5

Property conditions & facilities

4.6/5

Eco-friendliness
Write a review

5/5 Excellent

Bbb
Stayed 3 nights in Oct 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a new location and it was FABULOUS! Truly high end features, amenities, grounds, bedding, dining, etc. We were absolutely surprised and very pleased. Would stay there again and have been recommending it to our friends. Staff was wonderful too.
Stayed 4 nights in Apr 2022

2/5 Poor

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The day of our arrival we get a message stating they’ve moved us to a different property. New property was not up to par and still under construction. We were left to find our own accommodations last minute.
Stayed 4 nights in Mar 2022

2/5 Poor

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We stayed in this hotel because of its proximity to things within the area of Tulum. We were promised free breakfast each morning which ended after day 3 as the hotel removed all the kitchen equipment and staff from the hotel. They expected us to come to another hotel to have breakfast. Front desk staff were never there and we felt unsafe at night due to this. Fresh drinking water cooler was removed on the last day and no water was provided. The hotel is in a legal battle with owners and hotel is renting out rooms with this happening and guests are the ones to suffer for it. Very disappointed in this hotel and that Expedia actually booked it out.
Stayed 8 nights in Feb 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
My friends and I enjoyed our stay at this property! The staff was friendly, the bar has happy hour everyday from 4pm-8pm. I also like how secluded the area was but it was still close to everything we needed. The only complaint I have is that it was a struggle getting clean towels everyday but the hotel tried to accommodate as best they could. Thank you! I would stay again.
Stayed 3 nights in Feb 2022