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Outdoor pool
Terrace/patio
Terrace/patio
In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Guest reviews

4.4 out of 5 Excellent
335 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Restaurant
Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationCenote Crystal3 min drive
Popular LocationSFER IK11 min drive
Popular LocationLas Palmas Public Beach12 min drive
AirportTulum, Quintana Roo (TUY)18 min drive

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  • Apartment, Terrace

    4.7/5 guest room rating

    Room amenities

    • 646 sq ft
    • Sleeps 4
    More detailsApartment, Terrace
  • Apartment, 1 Bedroom

    4.5/5 guest room rating

    Room amenities

    • 646 sq ft
    • Sleeps 4
    More detailsApartment, 1 Bedroom
  • Loft, Terrace

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 2
    More detailsLoft, Terrace
  • Junior Loft, Terrace

    3.8/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sleeps 2
    More detailsJunior Loft, Terrace
  • Premium Room, 1 King Bed, Hot Tub, Pool View

    4/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sleeps 2
    More detailsPremium Room, 1 King Bed, Hot Tub, Pool View
  • Premium Room, Balcony, Pool View

    4.3/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sleeps 2
    More detailsPremium Room, Balcony, Pool View
  • Premium Room, Terrace, Pool View

    5/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 2
    More detailsPremium Room, Terrace, Pool View
  • Luxury Room, 1 King Bed, Jetted Tub, Garden Area

    Room amenities

    • 484 sq ft
    • Sleeps 2
    More detailsLuxury Room, 1 King Bed, Jetted Tub, Garden Area
  • Luxury Room, 1 King Bed, Garden View

    Room amenities

    • 484 sq ft
    • Sleeps 2
    More detailsLuxury Room, 1 King Bed, Garden View
  • Luxury Room, 1 King Bed, Patio, Garden View

    5/5 guest room rating

    Room amenities

    • 484 sq ft
    • Sleeps 2
    More detailsLuxury Room, 1 King Bed, Patio, Garden View
  • Deluxe Room, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 322 sq ft
    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed

About this area

Tulum

Located in Tulum, Xscape Tulum is in the city centre. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. Don't miss out on a visit to Tulum Monkey Sanctuary. Our guests appreciate the hotel's central location.
Visit our Tulum travel guide
View in a map
Popular Location

What's nearby

  • Cenote Crystal - 3 min drive
  • Tulum National Park - 7 min drive
  • SFER IK - 11 min drive
  • Las Palmas Public Beach - 12 min drive
  • Playa Paraiso - 13 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 106 min drive

About this property

Xscape Tulum

3.5-star Tulum hotel in Tulum City Center, near Tulum National Park
Along with a restaurant, this hotel has an outdoor pool and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include concierge services, a 24-hour front desk and tour/ticket assistance. All 27 rooms offer complimentary wireless Internet access, free international calls and free long-distance calls. Free local calls, free bottled water and in-room massages are among the other amenities that guests will find.
Xscape Tulum offers 27 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include telephones; local, long-distance and international calls are all complimentary (restrictions may apply). In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in December 2017.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar

Things to do

  • Bike rentals
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Outdoor pool

Conveniences

  • ATM/banking services
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Italian
  • Spanish

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • Renovated guest rooms – December 2017

Room amenities

Bedroom

  • Air conditioning
  • Free cots/infant beds

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shower

Food and drink

  • Free bottled water

More

  • Free international calls
  • Free local calls
  • Free long-distance calls
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to get details

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 110 per room (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Property is also known as

Xscape Tulum Hotel
Xscape Tulum
Xscape Tulum Hotel
Xscape Tulum Tulum
Xscape Tulum Hotel Tulum

Frequently asked questions

Can I cancel my reservation for free at Xscape Tulum and receive a full refund?
Yes, Xscape Tulum offers free cancellation on select room rates, because flexibility matters! Please refer to Xscape Tulum cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Xscape Tulum?
As of Sep 27, 2020, prices found for a 1-night stay for 2 adults at Xscape Tulum on Oct 3, 2020 start from CA $51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Xscape Tulum have a pool?
Yes, this property has an outdoor pool.
Is Xscape Tulum pet-friendly?
No, pets are not allowed at this property.
How much is parking at Xscape Tulum?
Self-parking is free at this property.
What time is check-in at Xscape Tulum?
Check-in begins at 3:00 PM.
What time is check-out at Xscape Tulum?
Checkout is at noon.
Does Xscape Tulum provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 110 per room applies.
Where is Xscape Tulum located?
Located in Tulum City Center, this hotel is 1.9 mi (3 km) from Tulum National Park and 3 mi (4.8 km) from Tulum Mayan Ruins. Gran Cenote and Playa Paraiso are also within 6 mi (10 km).
4.4
Excellent
335 reviews
5 - Excellent
200
4 - Good
99
3 - Okay
19
2 - Poor
11
1 - Terrible
6

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Stayed 3 nights in Sep 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Loved the personal hot/cold tub
Stayed 8 nights in Sep 2020

5/5 Excellent

Stayed 4 nights in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente lugar, servicio maravilloso, quedamos encantados con todo!
Stayed 5 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!!
Stayed 1 night in Feb 2020

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