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The Panoramic By Xperience Hotels

Photo gallery for The Panoramic By Xperience Hotels

Featured Image
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, sun loungers
Terrace/Patio

Overview of The Panoramic By Xperience Hotels

The Panoramic By Xperience Hotels

3.5 out of 5

3.8/5 Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Kitchen
  • Air conditioning
  • Pet-friendly

Cleaning and safety practices

  • Professionally cleaned
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest stays
Calle 10 Sur, La Veleta, Tulum, QROO, 77780

Explore the area

  • Popular LocationDos Aguas Park3 min drive
  • Popular LocationCenote Crystal4 min drive
  • AirportTulum, Quintana Roo (TUY)8 min drive
  • Popular LocationSFER IK9 min drive

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Deluxe Room, 1 King Bed

  • 951.6 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Basic Studio, 1 King Bed

  • 481.1 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Classic Apartment (Two Bedroom)

  • 1509.1 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

About this area

Tulum

The Panoramic By Xperience Hotels is located in Tulum. Tulum Monkey Sanctuary is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Playa Ruinas.
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Map

What's nearby

  • Dos Aguas Park - 3 min drive
  • Cenote Crystal - 4 min drive
  • SFER IK - 9 min drive
  • Las Palmas Public Beach - 10 min drive
  • Playa Paraiso - 11 min drive

Restaurants

  • Humo — 13 min walk
  • Los Aguachiles Tulum — 13 min walk
  • El Camello Jr — 15 min walk
  • La Barracuda — 19 min walk
  • Burrito Amor — 20 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 108 min drive

About this property

The Panoramic By Xperience Hotels

3.5-star Tulum aparthotel in La Veleta with free parking
An outdoor pool, a fitness center, and a rooftop terrace are available at this aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, tour/ticket assistance, and multilingual staff are onsite. Each apartment features free WiFi, a Smart TV, and a kitchen with a refrigerator. Added amenities include premium bedding, a rainfall shower, and a coffee/tea maker. Weekly housekeeping is available.
The Panoramic By Xperience Hotels offers 33 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Accommodations at this 3.5-star aparthotel have kitchens with refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads.

This Tulum aparthotel provides complimentary wireless Internet access. Smart televisions are featured in guestrooms. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 48 hours between stays
This information is provided by our partners.

Property amenities

Pool/Spa

  • Outdoor pool
  • Umbrellas
  • Sun loungers

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Kitchen

  • Refrigerator
  • Coffee/tea maker
  • Freezer

Bedrooms

  • Premium bedding

Bathrooms

  • Shower
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Smart TV

Outdoor areas

  • Rooftop terrace
  • Deck or patio

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • USD 20 per pet per night
  • 1 per room (up to 22 lbs)
  • Dogs welcome
  • Deposit: USD 20 per night

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Limited housekeeping
  • Safe
  • Multilingual staff
  • Luggage storage
  • Blackout drapes/curtains
  • Free bottled water
  • Front desk (limited hours)

Things to do

  • Fitness center

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 33 rooms
  • 4 floors
  • 3 buildings
  • Individually decorated
  • Individually furnished

Similar properties

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Tulum
Tulum
La Veleta
La Veleta
Apart-hotel
Apart-hotel
Family-friendly
Family-friendly
Guest rating 3.5+
Guest rating 3.5+
Parking included
Parking included
3 star
3 star
Pool
Pool

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a deposit of USD 20 per night
Dogs welcome
1 per room (up to 22 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.0 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 220 per vehicle (one-way)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 20 per pet, per night
  • Weekly housekeeping provided; fees apply for additional cleaning

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

The Panoramic By Xperience Hotels Tulum
The Panoramic By Xperience Hotels Condominium resort
The Panoramic By Xperience Hotels Condominium resort Tulum
The Panoramic By Xperience Hotels Tulum
The Panoramic By Xperience Hotels Aparthotel
The Panoramic By Xperience Hotels Aparthotel Tulum

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 25 out of 54 reviews
5 - Excellent 46%
Rating 4 - Good. 12 out of 54 reviews
4 - Good 22%
Rating 3 - Okay. 5 out of 54 reviews
3 - Okay 9%
Rating 2 - Poor. 5 out of 54 reviews
2 - Poor 9%
Rating 1 - Terrible. 7 out of 54 reviews
1 - Terrible 13%

4.4/5

Cleanliness

3.6/5

Staff & service

3.9/5

Amenities

4.3/5

Property conditions & facilities
Write a review

3/5 Okay

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I didn’t like the fact that any question I had the receptionist could not answer. Everything had to be done through email. There was no communication that the pool was closing. The rooms weren’t stocked up. The stove did not work requiring me to give away the food I had purchased.
Stayed 7 nights in Aug 2021

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
HORRIBLE HOTEL! Do not be fooled stayed here 5 days booked for 6 days and had to leave a day early because this hotel does not clean your room. No housekeeping, no food, no wash rags, no restaurant near, nobody to help you when you need someone. Pool was filthy. I booked This hotel for my bf boyfriend and we came home extremely sick!!! Not sanitary at all! Do not come here! Sheets smelled like wet damped like mildew.
Stayed 5 nights in Aug 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful! Loved the area (besides the crazy bumpy road to get there haha) and the hotel ! Self swimming pool upstairs in our room, perfect size bed, everything amazingly clean, beautiful view over the town and great staff ! Much more to say but to keep it short. Definitely a 5 star hotel from me ! Would definitely go back and would suggest it to a friend !
Stayed 6 nights in Jul 2021

1/5 Terrible

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stayed in PHC1 which I would consider the ghetto suite. The pool was never cleaned. We never received a remote control for the television. No cleaning services or new towels offered during my 8 day stay! We was temporarily moved to a basic studio , which I may add , had better amenities. (Face towels ,decor , kitchen necessities & a remote control! ) but in the basic studio the AC broke and flooded the room during our temporary stay. Destroyed my property and when I requested a claim report I was ignored by the host, Maria. We was than transferred back in PH1C (despite complaints with Maria). We did not enjoy our stay at all. it was uncomfortable. we seen other guess at the pool ( which the tiles are broken down , outdated currently nothing like photos ) the other guess were checking out early and described their stay as “the vibes are off” Our stay here was for 8 days and it was terrible overall . I do not recommend. Kitasogorgeous for photos videos.
Stayed 8 nights in Jun 2021

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I start!!!!! We arrived early and was told we could not check in until 3pm. We didn’t mind too much so we went to get food and came back at 3. When the “host” (I say that lightly) checked us in we entered the room and the floor was wet like someone had just mopped. We were under the impression that the room was vacant for 48 hrs in between guests. I placed my things in the closet and went to shower. When I came out it smelled like a wet dirty mop that was left in a dark closet. They had mopped the room with a dirty mop and it reeked!!! Simultaneously, I heard a dripping sound. I searched to see where it was coming from. Opened the closet to see that the AC unit was leaking onto all of my things!! Including my LV duffle bag. I contacted our “host”. She came, pressed some buttons on the AC and said to give it some time. I asked what about my luggage? She said she would contact the owner to reimburse me. We went to the pool to “give the AC time”. We came back to flooding!!! The entire floor wet. We then saw the “host” running to her car and leaving the property. She stopped answering our calls. We had to leave in the middle of the night in our wet swimsuits and find another hotel. Do not stay here. This is not a hotel. There is no management on site. There are no towels. It’s just bad. I was so disappointed.
Stayed 2 nights in May 2021