Title: Hotel Mundo Maya Tulum - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Mundo Maya Tulum Suburban hotel with 4 outdoor pools and a health club ## Photo gallery for Hotel Mundo Maya Tulum ![Aerial view - Hotel Mundo Maya Tulum (Tulum)](https://images.trvl-media.com/lodging/114000000/113620000/113620000/113619915/99c1cbf0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Spa - Hotel Mundo Maya Tulum (Tulum)](https://images.trvl-media.com/lodging/114000000/113620000/113620000/113619915/d90c4a6b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Hotel Mundo Maya Tulum (Tulum)](https://images.trvl-media.com/lodging/114000000/113620000/113620000/113619915/78dd2c61.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Hotel Mundo Maya Tulum (Tulum)](https://images.trvl-media.com/lodging/114000000/113620000/113620000/113619915/c13ac14c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Spa - Hotel Mundo Maya Tulum (Tulum)](https://images.trvl-media.com/lodging/114000000/113620000/113620000/113619915/2c34a7e8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies A swim-up bar, a poolside bar, and a terrace are just a few of the amenities provided at Hotel Mundo Maya Tulum. Treat yourself to a massage or other spa services. In addition to a garden and a bar, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices). VIP Access ## Reviews 9.4 Exceptional ## Popular amenities - Pool - Spa - Parking included - Free WiFi - Restaurant - Air conditioning VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan. 16 - Jan. 17](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=113619915&PinnedHotelID=113619915&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=113619915&PinnedHotelID=113619915&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 17 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=113619915&PinnedHotelID=113619915&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=113619915&PinnedHotelID=113619915&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=113619915&PinnedHotelID=113619915&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=113619915&PinnedHotelID=113619915&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=113619915&PinnedHotelID=113619915&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=113619915&PinnedHotelID=113619915&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 4 of 4 rooms ### View all photos for Deluxe Room, Balcony, Garden View ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/114000000/113620000/113620000/113619915/3b4d4ea3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Balcony, Garden View 10.0 Exceptional 1 review ### Highlights Balcony Soundproofed Air conditioning Flat-screen TV Renovated in 2025 Blackout drapes/curtains Down duvet Ceiling fan - 344 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Double Room, Balcony, Garden View ![Deluxe Double Room, Balcony, Garden View](https://images.trvl-media.com/lodging/114000000/113620000/113620000/113619915/f50ff3a8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, Balcony, Garden View 10.0 Exceptional 2 reviews ### Highlights Balcony Soundproofed Air conditioning Flat-screen TV Renovated in 2025 Blackout drapes/curtains Down duvet Ceiling fan - 344 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/114000000/113620000/113620000/113619915/64de8388.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchenette Mini-fridge Dining table - 689 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Presidential Suite ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/114000000/113620000/113620000/113619915/ddd190dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Mini-fridge Dining table - 1033 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Double Beds ## You may also like Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17880000/17876800/17876764/895c2d49_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Our Habitas Tulum - Adults Only Zona Hotelera - Pool - Breakfast included - Spa - Free WiFi 9.0 Wonderful 374 reviews CA $326 CA $399 total includes taxes & fees Jan 19 - Jan 20 [](https://www.expedia.ca/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information?chkin=2026-1-19&chkout=2026-1-20&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=7708bd3d-a450-4f07-b59b-c040f87fcfd7&top_cur=CAD) Ad ![10 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/90000000/89770000/89768600/89768532/01a32690_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Zama - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 667 reviews CA $514 CA $627 total includes taxes & fees Feb 16 - 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Pool - Breakfast included - Spa - Parking included 9.0 Wonderful 522 reviews CA $665 CA $876 total includes taxes & fees Jan 20 - Jan 21 [](https://www.expedia.ca/Tulum-Hotels-Be-Tulum-Beach-Spa-Resort.h3389380.Hotel-Information?chkin=2026-1-20&chkout=2026-1-21&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=7708bd3d-a450-4f07-b59b-c040f87fcfd7&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Gafsacomm-Tulum.h113619915.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Gafsacomm-Tulum.h113619915.Hotel-Information) ## About the area Located in Tulum, Hotel Mundo Maya Tulum is in the suburbs and near a boardwalk/promenade. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Playa Paraiso. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. [Visit our Tulum travel guide](https://www.expedia.ca/Tulum.dx182189) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.23107%2C-87.44635&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=NTIjD5PnLpyHF-j_zhMTIUaXGlo=) Cancun-Tulum Federal Highway, Km 221, Tulum Naval Air Station, Col. Tumben Kaa, Tulum, QROO, 77760 ### What's nearby - Jaguar Park \- 1 min walk \- 0.0 km - Tulum National Park \- 6 min drive \- 3.2 km - Tulum Mayan Ruins \- 7 min drive \- 3.5 km - Tulum Beach \- 14 min drive \- 9.9 km - Playa Paraiso \- 15 min drive \- 9.3 km ### Getting around - Tulum Intl. Airport (TQO) - 59 min drive ### Restaurants - ‪Soriana Híper Tulum - ‬9 min drive - ‪Starbucks - ‬8 min drive - ‪Restaurante El Crucero - ‬6 min drive - ‪Häagen-Dazs - ‬6 min drive - ‪Frosty's - ‬7 min drive ## About this property ### Hotel Mundo Maya Tulum Upscale hotel remodeled in 2025 and located near Tulum Mayan Ruins Consider a stay at Hotel Mundo Maya Tulum and take advantage of a swim-up bar, a poolside bar, and a terrace. Treat yourself to a massage or other spa services. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a garden and a bar. Other perks include: - 4 outdoor pools along with sun loungers, pool umbrellas, and a swim-up bar - Free self parking and extended parking - Continental breakfast (surcharge), tour/ticket assistance, and outdoor furniture - A foosball table, an elevator, and a nature reserve Room features All 336 rooms boast comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like late night room service and free WiFi. Other amenities include: - Heated floors, showers, and hair dryers - 60-inch flat-screen TVs with cable channels - Wardrobes/closets, balconies, and LED light bulbs ## Similar properties ![Breakfast, lunch, dinner served; international cuisine, pool views ](https://images.trvl-media.com/lodging/112000000/111920000/111918700/111918641/4a090908.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Tulum Tulum - Pool - Spa - Kids pool - Parking included 8.8 Excellent 149 reviews CA $87 CA $112 total includes taxes & fees Jan 19 - Jan 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=111918641&PinnedHotelID=111918641&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach nearby, white sand](https://images.trvl-media.com/lodging/116000000/115410000/115406600/115406584/9adaf5ce.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Moxy Tulum Zama - Pool - Pet friendly - Parking included - Free WiFi 8.8 Excellent 5 reviews CA $103 CA $129 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=115406584&PinnedHotelID=115406584&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/79000000/78780000/78771400/78771341/61c9fe46.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Motto by Hilton Tulum Zama - Pool - Spa - Pet friendly - Parking included 8.6 Excellent 302 reviews CA $81 CA $134 total includes taxes & fees Feb 6 - Feb 7 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=78771341&PinnedHotelID=78771341&HadPinnedHotel=true®ionId=-1&adults=2) ![BBQ/picnic area](https://images.trvl-media.com/lodging/92000000/91070000/91064400/91064339/f6ed60df.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NAJ Boutique Hotel-Aldea Zama Zama - Pool - Kitchen - Parking included - Free WiFi 9.4 Exceptional 92 reviews CA $111 CA $138 total includes taxes & fees Jan 18 - Jan 19 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=91064339&PinnedHotelID=91064339&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/93000000/92990000/92983900/92983826/95951278.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Prana Boutique Hotel Tulum City Center - Pool - Breakfast included - Free WiFi - Restaurant 9.0 Wonderful 416 reviews CA $84 CA $110 total includes taxes & fees Jan 18 - Jan 19 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=92983826&PinnedHotelID=92983826&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/548f80d1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Tulum by IHG Tulum City Center - Pool - Pet friendly - Parking included - Free WiFi 9.0 Wonderful 67 reviews CA $100 CA $125 total includes taxes & fees Feb 9 - Feb 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=107788093&PinnedHotelID=107788093&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/47000000/46130000/46124100/46124059/aa5211e0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Valhalla Residence by Biwa Tulum - Pool - Kitchen - Parking included - Free WiFi 9.8 Exceptional 56 reviews CA $78 CA $99 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=46124059&PinnedHotelID=46124059&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe King Ocean View with Jacuzzi | View from room](https://images.trvl-media.com/lodging/114000000/113250000/113245100/113245073/5085c811.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mía Tulum Beachfront Resort - Ocean View Suites and Beach Club Zona Hotelera - Pool - Breakfast included - Parking included - Free WiFi 8.6 Excellent 91 reviews CA $197 CA $243 total includes taxes & fees Feb 9 - Feb 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=113245073&PinnedHotelID=113245073&HadPinnedHotel=true®ionId=-1&adults=2) ![Dock](https://images.trvl-media.com/lodging/17000000/16020000/16014000/16013932/63f1c87d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cielo Maya Beach Tulum Tulum - On private beach - Pool - Breakfast included - Spa 9.0 Wonderful 589 reviews CA $153 CA $190 total includes taxes & fees Feb 3 - Feb 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=16013932&PinnedHotelID=16013932&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/29000000/28860000/28851000/28850990/338c44af.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Strabon Tulum La Veleta - Pool - Breakfast included - Spa - Kids pool 8.8 Excellent 221 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=28850990&PinnedHotelID=28850990&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Height restrictions apply for onsite parking - Beach shuttle (surcharge) - Onsite parking available only on request - Free secured, uncovered self parking on site - Free uncovered extended parking on site - RV/bus/truck parking (surcharge) on site - Wheelchair-accessible parking available ### Food and drink - Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: MXN 240 for adults and MXN 240 for children - A bar/lounge - A poolside bar - A restaurant - A swim-up bar ### Things to do - 24-hour gym - 24-hour pool access - 4 outdoor pools - Billiards/pool table - Foosball table ### Family friendly - 4 outdoor pools - Soundproofed rooms ### Conveniences - 24-hour front desk - Guidebooks - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Beach loungers - Beach towels - Garden - In a national park - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Spa - Massage - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 10 accessible parking spaces - Elevator (36 inch wide door) - Grab bar in shower (47 inches high) - Hardwood flooring in public areas - Smooth flooring in public areas - Smooth flooring in room - Thin carpet in public areas - Tile flooring in public areas - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk ### More - 3 floors - 8 buildings - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Built in 2023 - Comprehensive food waste policy - Local culture and ecosystem education - Locally-owned and organized tours and activities - Renovated entire property - March 2025 - Smoking not allowed - Traditional architecture - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Hair dryer - Heated bathroom floor - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 60-inch flat-screen TV with cable channels ### Food and drink - Champagne service - Late-night room service - Meal delivery service ### More - Air conditioning - Ceiling fan - Desk - Free local calls - Laptop workspace - LED lighting - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:00 PM Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 56.57 per accommodation, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately MXN 240 for adults and MXN 240 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve onsite parking This property accepts credit cards and debit cards; cash is not accepted Cashless transactions are available This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention 24-hour pool access Parking height restrictions apply This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Gafsacomm Tulum Hotel Hotel Gafsacomm Tulum Tulum Hotel Gafsacomm Tulum Hotel Tulum ## Frequently asked questions ### Does Hotel Mundo Maya Tulum have a pool? ### How much does it cost to stay at Hotel Mundo Maya Tulum? ### Is Hotel Mundo Maya Tulum pet-friendly? ### How much is parking? ### What time is check-in at Hotel Mundo Maya Tulum? ### What time is check-out at Hotel Mundo Maya Tulum? ### Where is Hotel Mundo Maya Tulum located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Mundo Maya Tulum Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 10 Cleanliness ### 9.2 Amenities ### 10 Staff & service ### 9.8 Property conditions & facilities 10 - Excellent 23 8 - Good 5 6 - Okay 0 4 - Poor 0 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### Cara Jan 1, 2026 Liked: Cleanliness, amenities, property conditions & facilities The resort was beautiful, clean, quiet, amazing staff, very friendly and location was perfect! ![](https://a.travel-assets.com/ugc/hotel-reviews/2d6271db-25f5-462d-bcf4-35e32dd42a7d-1767288061327.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f334c7f6-11d8-4d0c-add1-6e2a65cb30db-1767288063402.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ac1a79d4-e629-4dcb-809e-772490e8ea4d-1767288066107.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Cara Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Manuel Oct 24, 2025 Liked: Amenities Amazing facilities, friendly and welcoming service ##### Manuel Stayed 2 nights in Oct 2025 ### 8/10 Good #### Nyomi Jan 9, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place is great! The staff were amazing. Massages were great! We really enjoyed our stay and transportation to the city bus stop is easy and included. The pool is awesome and heated and not overly busy. The only reason I gave 4 stars is because we found it a little pricy being that it is not all inclusive. We also kept having to buy water because we drink a lot of it and they only provided two a day even though there was the of us. Overall, this place was great! We would return! ##### Nyomi Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Rebecca Jan 9, 2026 Liked: Cleanliness, amenities, property conditions & facilities Gorgeous hotel! Pristine place . The rooms, pools, landscaping, cleanliness, comfort, staff are all incredible. Only cons are that it’s not near anything. You need a car to get around. They offer golf cart shuttle to a convenience store to grab food or drinks. The menu is limited at the hotel restaurant. No tip option on hand pay machines so bring cash . They can’t make small change so it’s a bit inconvenient. We ran out small bills then couldn’t tip anymore. No nightly entertainment either. It was a very quiet place when we came. My daughter and I had the pools to ourselves. It was lovely. Peaceful and no people. ![](https://a.travel-assets.com/ugc/hotel-reviews/f43f857a-c2cd-46fa-ab13-255dcad9f4f3-1767966647755.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4f172e16-71c7-4378-831b-422b5fa8b6db-1767966649559.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cfeaae00-8ab5-4aca-88d5-eaa87c24b755-1767966646258.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1293c294-ef23-4a19-9a0c-50bccb8296cd-1767966650275.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rebecca Stayed 6 nights in Jan 2026 ### 10/10 Excellent #### Ashley Rahul Jan 6, 2026 Amazing hotel, truly spectacular ##### Ashley Rahul Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Fiorella Jan 15, 2026 Liked: Cleanliness, amenities, property conditions & facilities Great hotel and service!! cozy and big comfortable rooms! ##### Fiorella Stayed 7 nights in Dec 2025 ### 10/10 Excellent #### JOSE Jan 1, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities One of the best hotel I have stayed ever... ##### JOSE Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Adolfo Dec 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities Cleanliness, kind staff ##### Adolfo Stayed 7 nights in Dec 2025 ### 8/10 Good #### Ashok Kumar Jan 4, 2026 Liked: Cleanliness, staff & service Mumfoot Maya ##### Ashok Kumar Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Dan Jan 10, 2026 Liked: Cleanliness, amenities, property conditions & facilities 1\. The safe is useless as it is not attached to the closet structure. 2\. The wristband used to open the room is not reliable, and it is not a convenient way to open the door. 3\. Housekeeping visits were very late twice ##### Dan Stayed 5 nights in Dec 2025 ### 2/10 Terrible #### Alejandro May 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Double charged for the same stay Pre-Paid with Hotels.com but the hotel charged me twice by mistake. Concierge Christian Navakr did not respond to my request for a re-fund and did not provide a receipt. Make sure if you pre-pay that the frond desk do not charge you twice. ##### Alejandro Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Juan Martín Jan 14, 2026 Liked: Cleanliness, amenities, property conditions & facilities El hotel está muy lindo. Las habitaciones excelentes, albercas muy grandes, pero lo mejor fue el personal del hotel todos muy amables ##### Juan Martín Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Luis Ariel Jan 11, 2026 Liked: Cleanliness, amenities, property conditions & facilities Increíble experiencia, fue mi segunda ves en este hotel y lo recomiendo 100% ##### Luis Ariel Stayed 1 night in Jan 2026 ### 8/10 Good #### Erick Jan 4, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Las camas no son confortables ##### Erick Stayed 2 nights in Jan 2026 ### 8/10 Good #### José Manuel Jan 3, 2026 Liked: Cleanliness, property conditions & facilities Disliked: Amenities En las amenidades no cuentan con los servicios como lo indican (Sport Bar sin señales para juegos deportivos) ##### José Manuel Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Jose Ricardo Cardenas Jan 1, 2026 Liked: Cleanliness, amenities, property conditions & facilities Tiene varias ventajas, esta nuevo, te transportan en carritos de golf a la zona arqueologica y a las playas de tulum y la verdad muy bien! ##### Jose Ricardo Cardenas Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### María Aurora Dec 19, 2025 Liked: Cleanliness, amenities, property conditions & facilities Si. Todo muy limpio. El personal siempre atento y amable. El hotel muy bonito y de buen gusto. La alberca impecable. Servicio de transporte al parque del jaguar, al tren maya y a la zona fuera del hotel muy eficiente y continuo. Tiene todos los servicios para entretenimiento y descanso. Comida muy sabrosa en el restaurante y snack bar. ##### María Aurora Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Thelma Aida Zarango Nov 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities El lugar está prácticamente dentro (o pegado) a la zona de la reserva del jaguar. Solo se ve selva pero súper bien protegido y con mucho respeto a la fauna y flora. La gente es un encanto en su atención. Estamos tristes de no quedarnos más tiempo. La comida súper deli y el espacio en total es una muy agradable experiencia. Los transportistas son muy muuuy amables. ##### Thelma Aida Zarango Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Haydee Sep 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo muy bonito, excelente ##### Haydee Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### RODOLFO LOPEZ Sep 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ubicado en un lugar precioso, las instalaciones magnificas, una experiencia excelente acompañada de viajar en el Tren Maya, te llevan de la estación al hotel en carros eléctricos para el cuidado del medio ambiente ya que esta ubicado en el parque el Jaguar donde esta la zona arqueológica devTulum. ##### RODOLFO LOPEZ Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Vero Aug 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La gente es muy amable en todo momento ##### Vero Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Gisela Jul 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Es bellisimo!!!! El hotel esta increíble!, el olor en medio de la selva esta genial, perfecto para relajarte en medio de la naturaleza. El servicio de todo el personal del hotel es muy amable, te ayudan en dudas y demás durante la estadía. Me encanto las medidas que emplean para cuidar la flora y fauna. Referente al restaurante ofrece platillos típicos de la zona, es delicioso y no es caro. Ellos te llevan directo al museo del parque del jaguar ya que esta todo conectado. Recomiendo visitarlo ampliamente. ##### Gisela Stayed 2 nights in Jul 2025 ### 8/10 Good #### MIGUEL ANGEL MORALES Apr 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bien ##### MIGUEL ANGEL MORALES Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Tanya Jul 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Tanya Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Jose Alfredo Jun 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Jose Alfredo Stayed 2 nights in May 2025 ## Expedia's Latest Trends ### Hotels > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Excellence Riviera Cancun - 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