2/10 Terrible
CHUNG KI
Jun 1, 2024
Disliked: Staff & service, amenities, property conditions & facilities
Unacceptable Room Conditions - Avoid This Hotel
I booked a stay at the APA Hotel Tokyo Itabashi Ekimae through Expedia, and my experience was extremely disappointing. On the first night of my stay, the room I was provided had a completely non-functioning air conditioning system, and the windows were unable to be opened to allow for proper airflow.
The room was uncomfortably hot and stuffy, making it nearly impossible for me to get any rest after my long flight. When I immediately requested to be moved to a different room, the hotel management refused, forcing me to endure the unacceptable conditions for the entire night.
I would strongly advise anyone considering a stay at this hotel to look elsewhere. The lack of response and accommodation from the hotel management, as well as Expedia's inability to resolve the issue, was extremely disappointing. This experience has left me with no confidence in the quality or customer service at the APA Hotel Tokyo Itabashi Ekimae.
CHUNG KI
Stayed 5 nights in May 2024