Standard Double Room, 2 Double Beds, Non Smoking

Reviews of Rodeway Inn Old Town Temecula

2 out of 5
Rodeway Inn Old Town Temecula
28718 Front St, Temecula, CA

Reviews

6.2
Rating 10 - Excellent. 199 out of 1004 reviews" "
Rating 8 - Good. 219 out of 1004 reviews" "
Rating 6 - Okay. 227 out of 1004 reviews" "
Rating 4 - Poor. 176 out of 1004 reviews" "
Rating 2 - Terrible. 183 out of 1004 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Gabriela

Travelled with family
Clean room , very near to the famous old town Temecula .
Stayed 1 night in Apr 2024

10/10 Excellent

Jazmyn

Travelled with group
Liked: Cleanliness, staff & service
Convenient. Walking distance to restaurants.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Guest,Thank you for sharing your feedback with us! We're pleased to hear that you found our hotel convenient and ideally located within walking distance to restaurants. Providing a convenient and accessible experience for our guests is important to us, and we're glad you found our location suitable for your needs. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

10/10 Excellent

CarriLin, Garden grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear CarriLin,Thank you so much for your perfect rating! We're thrilled to hear that you had an excellent experience at our hotel. Your satisfaction is our priority, and we're delighted that we could meet your expectations. We appreciate your support and hope to welcome you back for another fantastic stay in the future.Sincerely,Hotel Manager

6/10 Okay

Azaria, Fallbrook

Travelled with partner
Liked: Staff & service
there wasn’t a lot of lighting and most of the outlets did not work
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Guest,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the lack of lighting and malfunctioning outlets during your stay. Ensuring that our guests have a comfortable and functional environment is important to us, and we will address these issues promptly to improve the guest experience. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Somayeh

Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Somayeh,We're deeply sorry to learn that your experience fell short of expectations during your recent stay with us. Your feedback is important to us, and we would appreciate the opportunity to understand the specifics of your concerns to address them appropriately. Please feel free to reach out to us directly so we can discuss your experience further and work towards resolving any issues you encountered. We value your input and hope to have the chance to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

JUAN M

Liked: Cleanliness, staff & service
Very convenient!!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 10, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel very convenient. Providing convenience for our guests is important to us, and we're thrilled that we could meet your needs. We appreciate your kind words and look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

6/10 Okay

Norma

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Norma,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
It was convenient to everything. We liked that we can walk to the restaurant. Very poor customer service. The front desk staff was not friendly she wasn't welcoming at all.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 7, 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found our location convenient and enjoyed the ability to walk to nearby restaurants. However, we're disappointed to learn about your experience with our front desk staff. Providing friendly and welcoming service is a top priority for us, and we apologize for falling short of your expectations. Your comments will be addressed with our team to ensure improvements are made. We appreciate your input and hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely,Hotel Manager

4/10 Poor

Richard, El Cajon

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
If you don't might the music from the Stampede shaking the walls until 2am, the noise might be bearable. Needs a lot of TLC. But, you get what you pay for. Super close to downtown Old town. Might be ok. Sun through Wed.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise from the Stampede. We understand the importance of a peaceful stay and regret that we fell short in this regard. Your comments about the need for improvements are duly noted, and we will work diligently to address them. We appreciate your understanding and hope that our convenient location near downtown Old Town might still make us a suitable option for your future visits, especially during quieter weekdays.Sincerely,Hotel Manager

4/10 Poor

Jordan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not receive clean linens or towels while staying. There were hairs on the bed the first day we checked into the room and when it was brought up to staff we never received new sheets. We slept without blankets.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Guest,We sincerely apologize for the lapse in service you experienced during your stay with us. Cleanliness and guest satisfaction are our top priorities, and it's disappointing to hear that we fell short of your expectations. Rest assured, we have addressed this issue with our housekeeping team to ensure that such oversights do not occur in the future. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to regain your trust and provide you with a more pleasant experience on your next visit.Sincerely,Hotel Manager

2/10 Terrible

PATRICK

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
If you are in Temecula to party this is your place. Fairly modern and clean rooms for the price. Not great pillows. Walking distance to about a hundred bars and restaurants. If you're here to sleep bring some earplugs because the areas (and hotel the night I stayed) was very loud. I got no sleep. Checked out after one night (booked two) because a group was partying outside my door all night and the hotel staff was unable to quiet them. Hotel refused to refund second night even though the place was fully booked and I'm sure they rented out the room.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Guest,Thank you for taking the time to share your experience with us. We're glad to hear that you found our rooms to be modern and clean, and that our location suited your needs for enjoying the nightlife in Temecula. However, we apologize for the disturbance caused by noise outside your room. We strive to provide a peaceful environment for all our guests, and we regret that we were unable to address the situation to your satisfaction. Your feedback is valuable to us, and we will use it to improve our services. We hope to have the opportunity to welcome you back for a more restful stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Renee

Travelled with group
Liked: Cleanliness, staff & service
This is my second time staying here. It’s an older hotel which needs a lot of upgrades, but it has a fridge and microwave and the location is great!!! Walking distance to all the restaurants and bar/breweries and lots of shops. No need to take Uber/Lyft. Staff are very nice!!!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Guest,Thank you for choosing to stay with us again and for taking the time to share your feedback. We're glad to hear that our convenient location and amenities met your needs. Your kind words about our staff are greatly appreciated. We'll continue striving to improve our facilities to provide a better experience for our guests. We look forward to welcoming you back for another stay in the future!Sincerely,Hotel Manager

10/10 Excellent

Brandee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Apr 1, 2024
Dear Guest,Thank you for choosing to stay with us and for leaving a positive review! We're thrilled to hear that you had a wonderful experience during your visit. Our team works hard to ensure that every guest enjoys a comfortable and pleasant stay. We hope to have the pleasure of welcoming you back again soon!Sincerely,Hotel Manager

10/10 Excellent

Johnie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was relaxing
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Guest,We're thrilled to hear that you found your stay relaxing. Your comfort is our priority, and we're glad we could provide a peaceful environment for you. If there's anything else we can do to enhance your experience next time, please don't hesitate to reach out. We look forward to welcoming you back for another relaxing stay.Sincerely,Hotel Manager

4/10 Poor

Raul

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Guest,We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we apologize for any inconvenience you encountered during your stay. Please know that we take your comments seriously and will address them to improve our services for future guests. If you have any further concerns or if there's anything we can do to make it right, please feel free to reach out to us directly. Sincerely,Hotel Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, great staff good value execpt on weekends. Double standard rate for sat night...
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our property nice and our staff great. We apologize for any inconvenience regarding weekend rates. Your comments are valuable to us, and we'll review our pricing policies to ensure fair and consistent rates. We appreciate your patronage and hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Manager

4/10 Poor

Leah

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was incredible but the property in question made me double take. There was stains on the bedsheets and the fabric of the sheets are outdated and inconveniently expired. It’s just gross there, damage from a break-in and awful bedsheets.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Guest,Thank you for acknowledging our staff's efforts, although we're deeply sorry to hear about the condition of your room. We apologize for the stains on the bedsheets and any inconvenience caused by outdated linens. Your feedback regarding the property's condition is concerning, and we will address these issues immediately to ensure a more comfortable experience for our guests.Please accept our sincere apologies, and we hope to have the opportunity to regain your trust during your next visit.Sincerely,Hotel Manager

10/10 Excellent

Veronica

Disliked: Cleanliness, property conditions & facilities
The room was a little updated but it was dirty. Towels were very thin one was dirty.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 21, 2024
Dear Guest,We sincerely apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is a top priority for us, and we regret that we fell short of your expectations. Your feedback is valuable, and we will address these issues with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Manager

6/10 Okay

Leticia

Stayed 1 night in Jan 2024
Response from Hotel manager on Mar 8, 2024
Dear Leticia,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations during your stay. Your satisfaction is important to us, and we appreciate your honest rating. If there are any specific areas where we fell short, please feel free to reach out to us so we can address them accordingly. We hope to have the opportunity to improve and provide you with a better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Max

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Safe
Stayed 1 night in Mar 2024
Response from Hotel manager on Mar 6, 2024
Dear Guest,Thank you for your succinct feedback. We're glad to hear that you found our hotel clean and safe. Providing a comfortable and secure environment for our guests is our top priority. We appreciate your positive comments and hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Levon

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly located very close to Temecula, clean and cozy, nice views, professional personnel.
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 27, 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you enjoyed our convenient location, cleanliness, cozy atmosphere, and the professionalism of our staff. It was a pleasure hosting you, and we hope to welcome you back for another wonderful stay in the future.Sincerely, Hotel Manager

6/10 Okay

Juan Carlos

Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 28, 2024
Dear Juan Carlos,Thank you for staying with us and for sharing your feedback. We're glad to hear that you had a satisfactory experience overall. However, we're sorry to learn that there were aspects of your stay that didn't meet your expectations. Your comments are valuable to us, and we'll use them to improve our services. If you have any specific suggestions for how we can enhance your experience next time, please feel free to share them. We hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

2/10 Terrible

Joanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Very noisy!!! I understand that the area has bar music noise. This was people staying at the Rodeway, having loud conversations at all hours of the night. I barely slept. Then when there was throw up all over the stairway the staff on duty said no on was available to clean it up. It was still there the next morning. Horrible Horrible don’t stay here !!!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Joanne,We sincerely apologize for the disturbance and inconvenience you experienced during your stay. Your comfort and satisfaction are important to us, and we regret falling short of your expectations. We'll address the noise issue with our team and ensure proper cleanliness and maintenance standards are maintained. Sincerely, Hotel Manager

4/10 Poor

Isabela

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Isabela,Thank you for sharing your feedback with us. We're sorry to hear that your experience was not up to your expectations. We take your comments seriously and will use them to address any areas of improvement. We hope to have the opportunity to make it up to you in the future with a better experience.Sincerely,Hotel Manager

10/10 Excellent

Marisa, Fox lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Marisa,Thank you for your fantastic rating and positive feedback! We're thrilled to hear that you had a wonderful experience during your stay with us. We appreciate your kind words and hope to welcome you back for another excellent stay in the future.Sincerely,Hotel Manager

10/10 Excellent

geovanni, Van Nuys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the towels were not clean. they had smudges in them. but everything else was perfect. friendly front staff. accessible parking right next to the room. not far from the casino. 2ns time staying and will stay again :)
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Geovanni,Thank you for your feedback and for choosing to stay with us again! We're glad to hear that you found our front staff friendly, appreciated the accessible parking, and enjoyed the proximity to the casino. We apologize for any issues with the towels and appreciate you bringing them to our attention. We'll ensure that this is addressed to improve your next stay. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

10/10 Excellent

Levon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at Rodeway Inn Old Town Temecula was nothing short of fantastic! Nestled in the heart of downtown Temecula, this gem of a hotel offers a perfect blend of convenience, comfort, and charm. From the moment I stepped into the lobby, I was greeted by a warm and welcoming atmosphere. The staff's friendliness and efficiency made the check-in process a breeze, setting the tone for a delightful stay. The room itself was a pleasant surprise – clean, spacious, and thoughtfully appointed. The modern amenities provided all the comforts I needed, from a cozy bed and a well-equipped bathroom to a convenient workspace. The attention to detail did not go unnoticed, and the room's cleanliness was truly commendable. What sets Rodeway Inn Old Town Temecula apart is its prime location. Situated in downtown Temecula, I found myself within walking distance of the vibrant Old Town, where I explored charming boutiques, enjoyed delicious dining options, and soaked in the local atmosphere. The hotel's proximity to the area's renowned wineries and attractions made it an ideal choice for both business and leisure travelers.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Levon,Thank you for your glowing review and perfect rating! We're thrilled to hear that your stay at Rodeway Inn Old Town Temecula exceeded your expectations. It's wonderful to know that you enjoyed our convenient location, comfortable accommodations, and friendly staff. We appreciate your kind words and hope to welcome you back for another fantastic stay soon!Sincerely, Hotel Manager

8/10 Good

Annalisa

Travelled with partner
Location was awesome and the many options you get in town, as well as the affordability. Facility was rundown & dirty but you get what you pay for, so my expectations were low and therefore, I wasn't surprised...just stating facts
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 12, 2024
Dear Guest,Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed our hotel's awesome location and the many options available in town. We apologize for any shortcomings you experienced with the facility's condition. Your comments are valuable to us as we continuously strive to improve. We appreciate your understanding of the value proposition and hope to exceed your expectations on your next visit.Sincerely,Hotel Manager

8/10 Good

Annalisa

Travelled with partner
Disliked: Property conditions & facilities
Liked: it is actually in the Old Town Temecula with lots of vintage shops to check out with a happening nightlife!!!
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 12, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed our hotel's convenient location in Old Town Temecula, with its abundance of vintage shops and vibrant nightlife. We strive to provide our guests with an authentic and enjoyable experience, and we're thrilled that you had such a great time exploring the area. We can't wait to welcome you back for another memorable stay!Sincerely,Hotel Manager

6/10 Okay

Paul

Travelled with family
Liked: Amenities
Only negative was the WiFi sucked. Couldn’t use it. I’m afraid of booking at others because WiFi bad also.
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 30, 2024
Dear Guest,We appreciate your feedback and apologize for the inconvenience you experienced with the WiFi during your stay. Providing a reliable internet connection is important to us, and we will look into improving this aspect. If you decide to stay with us again, please inform the front desk about any issues, and we'll do our best to address them promptly. We value your business and hope to have the opportunity to offer you a more positive experience in the future.Sincerely,Hotel Manager

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to different restaurants and shopping.
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 29, 2024
Dear Guest,We're pleased to know you enjoyed the convenience of our location near various restaurants and shopping options. It's our aim to provide a well-rounded experience. We hope to welcome you back soon for more exploration and relaxation.Sincerely, Hotel Manager

6/10 Okay

Fernando

Travelled with family
Good price
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 29, 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you found our prices reasonable. We look forward to hosting you again for another great value experience.Sincerely, Hotel Manager

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel manager on Jan 30, 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

4/10 Poor

Victor, alhambra

Travelled with family
The hotel itself is ok. Not very luxurious. Adequate for a quick stay. The problem here is the noise from the night club across the street. The loud music thumping till 3 am was annoying.
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 28, 2024
Dear Guest,Thank you for your feedback. We apologize for the disturbance caused by the noise from the night club across the street. We understand the importance of a peaceful stay, and we'll explore options to address this issue. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 25, 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Marco

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 13, 2024
Dear Marco, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Salvador

Stayed 3 nights in Jan 2024
Response from Hotel manager on Jan 24, 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

2/10 Terrible

Randy

Travelled with partner
Disliked: Amenities, property conditions & facilities
Rooms need allot of work prob never staying here again definitely just convenient for location
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 22, 2024
Dear Guest,We appreciate your feedback and are sorry to hear that the condition of the rooms did not meet your expectations. We apologize for any inconvenience you experienced. We take your comments seriously and will work to address the issues to enhance the overall guest experience. If there are specific areas that you think need improvement, please feel free to share details. We value your input and hope to have the chance to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

Tyson

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Jan 2024
Response from Hotel manager on Jan 22, 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 Good

Verified traveller

Business traveller
Clean and cheap.
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 17, 2024
Dear Guest,Thank you for choosing our hotel! We're delighted to hear that you found our accommodations clean and affordable. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 16, 2024
Dear Guest,Thank you for the perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific you loved or any suggestions you have for improvement, please feel free to share. We appreciate your feedback and hope to welcome you back for another outstanding visit.Sincerely, Hotel Manager

6/10 Okay

Cristian

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Cristian,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Excellent

geovanni, Van Nuys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a refrigerator, and a microwave. automatically great. most hotels dont even have that.. parking right in front of the room. and i requested a room on the bottom floor because i had a family who couldnt walk up stairs.. was accommodated. thank you
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 14, 2024
Dear Guest,Thank you for sharing your positive experience. We're delighted to hear that the amenities like a refrigerator and microwave, along with convenient parking, enhanced your stay. We're also pleased that we could accommodate your request for a bottom-floor room to suit your family's needs. If there's anything else we can do to make your future stays even better, please let us know. We look forward to welcoming you back.Sincerely, Hotel Manager

8/10 Good

CTR

Liked: Staff & service, room comfort
It was a good experience.
It was good, but when we entered in the room there was a smell of old wet towel. Also, there were not enough parking. I loved the location....it is a few steps from all the restaurants and museum in old town.
Stayed 1 night in Dec 2023
Response from Hotel manager on Jan 14, 2024
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your positive comments about the location and regret any inconvenience caused by the smell in the room and the parking situation. We will address these issues to ensure a more comfortable experience for our guests in the future. If there's anything specific you believe we can improve or if you have further suggestions, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better stay.Sincerely, Hotel Manager

10/10 Excellent

Ana

Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 14, 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

2/10 Terrible

Brianna, Gardena

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
HORRIBLE! DISGUSTING! DO NOT BOOK! I drove into town for the holidays, decided to stay somewhere local but unfortunately my experience here was worthless! Immediately was disgusted with the aroma walking into the room. Disbelief! I was horrified from the bathroom, shower was mold, mildew, rusty, unsanitary and trashy. The tables and nightstands weren't fully cleaned. Noticed fingerprints and dust on the lamps. Very uncomfortable! Pathetic employees. After speaking to the receptionist about the bathroom and any kind of accommodations, she replied, "There's nothing we can do about it because it is an old building." Interesting! Checked in and 30 mins later, checked out! Demanded a full refund including the security deposit. DO NOT BOOK! DO NOT WASTE YOUR MONEY! DO NOT WASTE YOUR TIME! THIS PROPERTY SHOULD BE CLOSED FOR RENOVATIONS IMMEDIATELY! And the city should be ashamed of allowing guests to stay here. Happy New Years!
Stayed 2 nights in Dec 2023
Response from Hotel manager on Jan 14, 2024
Dear Guest,We sincerely apologize for the extremely disappointing experience you had during your stay. Your description of the room conditions is unacceptable, and we deeply regret the impact it had on your visit. This does not reflect the level of service we aim to provide, and we are thoroughly investigating the issues you've raised to ensure they are addressed promptly. Your feedback is crucial, and we will take immediate steps to make improvements. If there's anything we can do to make it right or if you have further details to share, please contact our customer service. We appreciate your understanding, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 Poor

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhappy camper
Not good hotel needs updating has deteriorated over the years the rooms have
Stayed 1 night in Dec 2023
Response from Hotel manager on Jan 14, 2024
Dear Guest,Thank you for sharing your feedback. We apologize for any inconvenience you experienced and appreciate your honesty about the need for updates. Your comments are valuable, and we will use them to address areas for improvement. If you have any specific suggestions or concerns, please feel free to share, as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future with an improved stay.Sincerely, Hotel Manager

6/10 Okay

MariLu, Los Angeles

Travelled with group
Liked: Staff & service, amenities
It’s a nice area.
Stayed 1 night in Dec 2023
Response from Hotel manager on Jan 14, 2024
Dear Guest,We're glad to hear that you find the area nice. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
B/a
Stayed 2 nights in Dec 2023
Response from Hotel manager on Jan 14, 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Daniela

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel manager on Jan 14, 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager