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Reviews of Motel 6 Springfield, MO - North

2 out of 5
Motel 6 Springfield, MO - North
2655 N Glenstone Ave, Springfield, MO

Reviews

5.2
Rating 10 - Excellent. 159 out of 1000 reviews" "
Rating 8 - Good. 158 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 150 out of 1000 reviews" "
Rating 2 - Terrible. 407 out of 1000 reviews" "

5.2/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

8/10 Good

Jerry

Liked: Cleanliness, staff & service
Nice
Stayed 1 night in May 2024

2/10 Terrible

Terry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bugs, dirty.
Stayed 1 night in May 2024

10/10 Excellent

aaron c

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Brock

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Since we've been asked three times, here you go... We stayed only two hours before packing up and going to the holiday inn. 1. We had to find someone to give us a lightbulb for one of the lamps since the overhead light was broken. 2. Once we received a lightbulb (from someone's who was living there) we realized we also didn't have a remote to the TV. We were eventually given a remote. 3. There were two dogs - one off leash and at one point in the evening, they were fighting. 4. The people nextdoor (also living there - no judgement on that life necessity, you do what has to be done sometimes) continued to fight right outside the room while their baby was crying. 5. Laying on the bed made us itchy and uncomfortable. The sheets had multiple stains and holes. 6. The walls were dirty with holes barely patched up, tears in the shades, wall trim pulling up everywhere. The last straw; after seeing a dead cockroach and some other bug in the bathroom; was seeing a cockroach climb up the wall. I personally returned the keys to the front office, explaining that we were no longer staying the night because of the bugs. I thanked them for going above and beyond to find us lightbulbs and a TV remote, but that this place was disgusting and we weren't staying. The lady I spoke to just shrugged as if she was aware of the conditions. No refund offered or anything. I should have asked them to forward our payment on to one of the many families living there, but we just wanted out! Sad
Stayed 1 night in May 2024

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
I checked out early due to cockroaches in my room
Stayed 2 nights in May 2024

2/10 Terrible

John

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not even stay there took the loss and ran away
Stayed 1 night in May 2024
Response from Brand Experience Team on May 21, 2024
Hi John,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

jake

Disliked: Cleanliness, amenities, property conditions & facilities
There were bugs in the bathroom, the shower looked disgusting, paint peeling, exhaust fan cover pulling off the wall, the curtains were stained and gross looking, inside the room visible dirt and grim on door and walls
Stayed 1 night in May 2024
Response from Brand Experience Team on May 21, 2024
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

8/10 Good

Rebecca

Travelled with family, Travelled with pets
Helped us a lot
Stayed 1 night in May 2024
Response from Brand Experience Team on May 21, 2024
Hi Rebecca, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

2/10 Terrible

Theresa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was only going to stay one night to pick up my son from college. And didn't get to do that. The property was so bad we decided to just drive back home the same day. No TV No mini fridge No microwave. All that was said to be included in our stay and there were roaches crawling in and on tub
Stayed 1 night in May 2024
Response from Brand Experience Team on May 21, 2024
Hi Theresa,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Maz K. #Team6

2/10 Terrible

JOHN

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was broken,no shower curtain, air conditioner was so noisy could not get too sleep , bed sunk in the middle like sleeping in a bowl, room was not ready at check in, very disappointed in hotel
Stayed 1 night in May 2024
Response from Nancy Y. on May 15, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Robert

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Brand Experience Team on May 17, 2024
Hi Robert, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

nicole

Liked: Cleanliness, staff & service, amenities
My stay was good. The downside was no insulation/weatherstripping on the door. The carpet and room was outdated.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi Traveler,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

8/10 Good

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kool
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 1, 2024
Hi Curtis, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

6/10 Okay

Amanda

Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
First night Nick was amazing, had me do my Google rating before I left office. My key didn't work walked back to office 3 times took 45 min for maintenance to show up tried changing batteries, then they had to change my door knob completely. So I wasn't locked out I never left my room for 24 hours not knowing how long it would take them to let me back in. Needed towels had go to office. Left to go store my key didn't work when I got back had go to office have it redone again. Okes alarm keeps going off for no reason. Staff very friendly and willing to help at any given moment. Am staying for 5 nights regardless. The area is little sketchy don't recommend walking anywhere after dark alone.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 1, 2024
Hi Amanda, Thank you for recognizing the great service provided by our staff. Your experience is important to us, we hope for the opportunity to improve your experience on your future bookings.Natalie #Team6

10/10 Excellent

Bree

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They treated us like family not outsiders
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Bree, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

2/10 Terrible

Chris

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
TV was broken
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Chris,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Vicki

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I didn't like that it had no fridge or no microwave
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Vicki,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

James

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We had Cochroaches and the wall and and doors weee dirty. It was embarrassing because I had a guest!
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Apr 23, 2024
Hi James,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Miriam, Las Vegas

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 19, 2024
Hi Miriam, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Virginia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible odor there was cockroaches the TVs didn't work the bed was very uncomfortable
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 17, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Lori

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When I came to check in at 2:30 pm they said the room would be ready in a 1/2 hour to an hour. The neighborhood looked sketchy but I had pre-paid through Expedia so I thought I would chance it. I came back at 3:45, the room was still not ready. I had an event to attend @4:30 so we would check in later. We arrived at around 10 pm and checked in. When we opened the door to our room, OMG! No blanket, only sheets on the bed & 3 small lumpy pillows. The lights on the wall on each side of the bed had no shades & only one lightbulb. No dresser, only b1 night stand and a cigarette burnt table & chairs. I asked for a smoking room, but no ashtray, and no ice bucket. The toilet was so stained it looked as if it were full of feces. The shower corners and walls were filthy! The walls & doors had god only knows what on them. Then to top it all off ROACHES!! I have been to haunted hotels before and this was scarier by far! Be warned. Do not stay there!
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 17, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Alma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The clerk was friendly and chatted while checking us in. Because the property is behind another business, we went to another motel first. The check-in was handled quickly.
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 17, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

2/10 Terrible

Kari

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I tried two rooms, and both had more bugs than I could count.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 11, 2024
Hi Kari,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Dan

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was disguising with filthy bathrooms and stained bedsheets with hair in the bed. Floors were sticky all over and bathroom floors were outrageously disgusting. Definitely never coming back and would not recommend. The staff dudes were chill though.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 11, 2024
Hi Dan,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Kenneth

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Kenneth,Thank you for the excellent review! Maz K.#Team6

10/10 Excellent

Stephanie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay at this propery again ut dirty and full of bugs...needs updated.needs cleaned rhe beds had lumps in itwhere apring where sticking out
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Stephanie,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 Terrible

Kelly

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This was AWFUL. We stayed approximately 10 minutes, just long enough to call and reserve a room at a different motel. I understand Motel 6 isn’t meant to be a high end stay, but stained and dirty linens, peeling bathtub, rusty A/C, and fingerprints are all a little too much to take. Save yourself some time and just DON’T.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Kelly,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Shyianne

Love how nice everyone is.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Shyianne, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

4/10 Poor

sara

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches they have roaches…. The key card had to get replaced several times
Stayed 9 nights in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Alexis

Stayed 1 night in Mar 2024

10/10 Excellent

Shyianne

Stayed 1 night in Mar 2024

2/10 Terrible

Andrew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property desk staff were very congenial and friendly. The property, however, is among the top 3 worst places I have ever stayed. I had to y bug spray to just try and keep the bugs in the room under control. That did not help. I estimate that I killed some 150-200 roaches, waterbugs, etc. It was nasty. Water in the shower was lukewarm at best. Room reeked of 2nd hand smoke. Linens in bed and bath were all dirty and greasy. I will not be staying here again.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on Mar 19, 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

4/10 Poor

Adekoya

Disliked: Cleanliness, amenities, property conditions & facilities
Nil
Stayed 4 nights in Mar 2024

2/10 Terrible

Wanda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I checked in and i even asked if it was safe here. There were people that looked very sketchy. I was told to lock my car doors. Went to the room it smelled like smoke. I had reserved a non smoking room. There were roaches on the walls. The microwave did not have its glass turntable. All night long i could hear people out side.One female kept asking others if they knew where to get drugsthis kept on until around 3 am. The bed squeaked everytime we turned over.I know it was a cheap room but cheap doesn't mean dirty and unsafe.
Stayed 1 night in Mar 2024
Response from Nancy Y. on Mar 19, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

greg

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason i gave this site one star is because they didn't have a ZERO !!!!!!!!!!!!!!!!!! Upon check in the front counter said i should lock my car, i asked if it was a bad place to stay and her comment was ( THIS IS NORTH SPRINGFIELD ). The heater was filthy, the base around the tub was lying on the floor and full of trash, in the tub on the ledge was a used bar of soap,and the tv remote was missing. This is the first motel I've stayed at that i put the chair in-front of the door before i went to bed. When I asked about the TV remote they said that people keep steeling them. Had it not been late I would have stayed somewhere else. WORST PLACE I HAVE EVER STAYED!!!!!!!!!!!!!!!!!!
Stayed 1 night in Mar 2024
Response from Nancy Y. on Mar 19, 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Edward

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV did not work it looked like it was unkept I stayed at other motel 6's and had great experience this one not so much I will never stay at this location again
Stayed 2 nights in Mar 2024
Response from Nancy Y. on Mar 19, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Jason

Travelled with pets
Disliked: Amenities, property conditions & facilities
Cockroaches. Dog poop. No ice buckets, no phone in room. Cockroaches. I mean lots and lots of cockroaches. The assistant manager was nice and helpful.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on Mar 19, 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

Rennell

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Nancy Y. on Mar 19, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Chasidy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheets had blood on them, see dirt on floors under edge of bed was nasty dirty
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi Chasidy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Vernon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place to stay
This is cockroach infested and dirty did not stay here it was so bad
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi Vernon,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

8/10 Good

Lori

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Motel 6
Evening desk clerk is amazing.. and most staff friendly and helpful.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi Lori, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Terrible

Jesse

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This room is full of roaches and the walls are very dirty. I felt so uncomfortable, I didn't even use the blankets and the pillows. I kept waking up to roaches crawling on me and the neighbors being very loud. I will never stay in the hotel again. I would like a refund for yesterday and the day of today that I was planning to stay there. This is unbelievable and I will carry this further if I have to.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi Jesse,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Rose

Disliked: Cleanliness, amenities, property conditions & facilities
Safety concern. Didn't stay the entire time. Noisey with people in and out of rooms slamming doors. Men in parking lot with dogs (looked like pit bulls or bullies)
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi Rose,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Everyone was very friendly had trouble with the heat, but the maintenance man came in and showed me how to use it
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi Trisha,Ten stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

6/10 Okay

Justin

Liked: Staff & service
Perfect for the price
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi JustinThanks for your review, we really appreciate the support. Lilith#Team6

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
COCKROACHES, smell, Broken electrical plates, filthy
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Traveler,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Staff Blames Customer for Being Assaulted by Creep
Was kicked out because the front desk staff was assaulted by a creepy person that followed me to the hotel. I was asleep when the assault took place and the staff said they were filing assault charges against me.
Stayed 3 nights in Feb 2024

8/10 Good

Wade

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Staff was very pleasant and professional has possible. Property semi isolated for noise control but have to go little way for outside food. Property needs some renovations and cleaning and bug sprayed in places.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Wade, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

4/10 Poor

Shanna

Disliked: Cleanliness, property conditions & facilities, room comfort
Motel 6
This is the second time I've stayed here and was suppose to have a microwave plus refrigerator in the room. Last time I had neither this time only a microwave. Room was not properly clean. Found a bottle for spray under the bed,no towels in room. Also roaches in my room. Toilet wouldn't flush. It's cheap though and employees seem nice.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Shanna,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6