The hotel was very pretty. It is right across from the airport but we barely even noticed. The next door neighbors were more annoying. We could hear them thru the wall. But when we called the front desk they must have moved them the next day because we couldn't hear them after that. The beach is great. The pool is excellent, but I would have liked a balcony room to enjoy the outside from my room. Overall the hotel was excellent. We had dessert at BLT and it was amazing! The service was wonderful there too.
This was highlighted as one of the top resorts on the island, and I would have to agree. The resort is absolutely beautiful and feels high-class. It features good restaurants, a brand new casino, and a massive pool area with several pools and hot tubs. Everything was pretty expensive, but worth it. My negative experience happened at the end...which is why the hotel earned 4 stars from me. I would have given it 5 if it weren't for this. We were hand delivered a coupon for our spa service, to be taken off of the bill. Yay! We walk to check out, and we are told that the coupon that was hand delivered to me was not applicable to my service. What? Why would I be given a coupon for my service that I could not use for my service? This does not make any sense. The hotel claimed that the spa was a separate entity and not associated with the hotel, so there was nothing they could do to make it right. After a week of paradise and a $2,000 bill, you mean to tell me that you can't honor a coupon? After all of the money I just spent at your resort? A very petty way to end the trip. I also asked to speak to the manager, and instead of the manager coming out to speak to me, she told the hotel staff what to say to me. Last time I checked, when I ask to speak to a manager, I would like to see the manager, not hear what they said from a third party. That was also disrespectful. Overall, amazing place, terrible ending.
We were only there for one night but it was a great hotel in a great location. The staff was super friendly And accommodating. The only complaint we had was parking. But we also traveled on a Sunday when all the locals and tourist are out.
Traveller from R
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San Juan is the capital of Puerto Rico, and its cultural hub. Half of the island’s population lives in the greater metropolitan area, and most visitors enter here as well. Old San Juan, with its cobblestone streets and old colonial architecture, lies on a small island connected to the mainland by bridges; it is guarded by 16th and 17th century forts, now World Heritage sites open to the public.