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Reviews

4.2 / 5Very Good
1,892 reviews

Amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Sheraton Casino
    1 min walk
  • Popular Location
    Puerto Rico Convention Center
    2 min walk
  • Popular Location
    Pan American Pier
    14 min walk
  • Airport
    San Juan (SJU-Luis Munoz Marin Intl.)
    12 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Traditional Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 2
    More details
  • Traditional Room, 2 Double Beds

    Room Amenities

    • City view
    • Sleeps 4
    More details
  • Superior Room, 1 King Bed, Bay View

    Room Amenities

    • Bay view
    • Sleeps 2
    More details
  • Superior Room, 2 Double Beds, Bay View

    Room Amenities

    • Bay view
    • Sleeps 4
    More details
  • Club Room, 1 King Bed, City View

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • Club Room, 1 King Bed, Bay View

    Room Amenities

    • Bay view
    • Sleeps 3
    More details
  • Club Room, 2 Double Beds, Bay View

    Room Amenities

    • Bay view
    • Sleeps 4
    More details
  • Executive Suite, 1 King Bed with Sofa bed, City View

    Room Amenities

    • City view
    • Sleeps 4
    More details
  • Club Room, 2 Double Beds

    Room Amenities

    • City view
    • Sleeps 4
    More details
  • Suite, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 4
    More details
  • Club Suite, 1 Bedroom

    Room Amenities

    • Bay view
    • Sleeps 4
    More details
  • Deluxe Room, 1 King Bed, Balcony, Bay View

    Room Amenities

    • Bay view
    • Sleeps 2
    More details
  • Deluxe Room, 2 Double Beds, Balcony, Bay View

    Room Amenities

    • Bay view
    • Sleeps 4
    More details
  • Suite, 1 Bedroom, Bay View

    Room Amenities

    • Bay view
    • Sleeps 4
    More details
  • Presidential Suite, 1 King Bed, Jetted Tub, Bay View

    Room Amenities

    • Bay view
    • Sleeps 4
    More details

About this area

San Juan

Located in San Juan, Sheraton Puerto Rico Hotel & Casino is in the business district and near the beach. San Juan Gate and Pan American Pier are notable landmarks, and the area's natural beauty can be seen at Condado Beach and Escambron Beach. Looking to enjoy an event or a game while in town? See what's happening at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium.

Popular Location

What's nearby

  • Sheraton Casino - 1 min walk
  • Puerto Rico Convention Center - 2 min walk
  • Pan American Pier - 14 min walk
  • Escambron Beach - 3 min drive
  • Casino del Mar at La Concha Resort - 4 min drive

Getting around

  • Sacred Heart Station - 5 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 12 min drive

Restaurants

  • Where to eat
  • District Lounge&Sushi Bar – Lobby lounge offering Asian cuisine. Serves dinner and light fare daily, happy hour available.
  • Pool Bar & Grille – Poolside restaurant with a bar offering Latin American cuisine. Serves lunch and dinner daily. Kids' menu available.
  • Choices Restaurant – Family restaurant offering fusion cuisine. Serves breakfast, brunch, lunch, dinner and light fare daily. Kids' menu available.
  • Metropol Restaurant – Family restaurant with a bar offering Cuban cuisine. Serves lunch and dinner. Open 24 hours. Kids' menu available.

About this property

Sheraton Puerto Rico Hotel & Casino

Bayside San Juan hotel in Isla Grande, walk to Puerto Rico Convention Center
Along with 5 restaurants, this smoke-free hotel has a full-service spa and a casino. WiFi in public areas is free. Additionally, an outdoor pool, 3 bars/lounges and a 24-hour fitness centre are on-site. All 503 soundproofed rooms provide free WiFi, free wired Internet and pillowtop beds. Guests can enjoy spring water baths, and other standard amenities include iPod docking stations, 24-hour room service and flat-screen TVs.
Sheraton Puerto Rico Hotel & Casino offers 503 forms of air-conditioned accommodation with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 40-inch Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers, spring water baths, bathrobes and designer toiletries.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Awards and affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQIA) guests.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Self parking: USD 18 per night
Valet parking: USD 25 per day
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 6 AM–11 AM: USD 12.00-25.00 for adults and USD 12.00-12.50 for children
5 restaurants and 1 coffee shop/cafe
3 bars/lounges and 1 poolside bar
24-hour room service

Things to do

24-hour fitness centre
Full-service spa
Outdoor pool

Family friendly

Dry-cleaning service
Free cots/infant beds
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

ATM/banking services
Ballroom
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

English
Spanish

Business services

Business centre
Computer station
Meeting rooms
Conference centre

Outdoors

Pool umbrellas
Terrace

Spa

11 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - sports
Massage - swedish
Massage/treatment rooms
Reflexology
Sauna
Spa open selected days
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
Braille signage
In-room accessibility
Roll-in shower
Visual alarms in hallways
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

More

18 casino gaming tables
448 casino slot machines
Beach towels
Casino (21000 square feet of space)
Casino VIP room
Smoke-free property
TV in reception

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Egyptian cotton sheets
Free cots/infant beds
Hypo-allergenic bedding
Pillow-top mattress
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Bathtub or shower
Designer toiletries
Hairdryer
Spring water bathtub

Entertainment

40-inch flat-screen TV
TV channels
iPod dock
premium channels

Food and drink

Coffee/tea maker
Free bottled water

More

Desk
Free local calls
Iron/ironing board
Laptop-compatible safe
Recycling
Soundproofing

Policies

Check-in

Check-in between 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Pets

  • Pets stay for free
  • Dogs and cats only
  • 2 per room (up to 70 lb/32 kg)
  • Restrictions apply
  • For more information, contact the property on the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Property payment types

American Express
Diners Club
Discover
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 17.76 per cent of room rate

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 12.00 and USD 25.00 for adults, and USD 12.00 and USD 12.50 for children (approximately)
  • Self-parking fee: USD 18 per night
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
4.2

Very Good

5 - Excellent
961
4 - Good
599
3 - Okay
191
2 - Mediocre
89
1 - Poor
52
4.4
Cleanliness
4.4
Service and Staff
4.4
Amenities
4.4
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Will stay again. Everything was just as I expected when staying at a Sheraton. The staff was friendly and the cleanliness was top notch.

Stayed 4 nights in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service at the property was exceptional. We felt like VIPs with rock star treatment. Christina was amazing and the guys out front so helpful and accommodating. The pool and pool bar were wonderful experiences. It is a great location close to the cruise terminal. We would definitely go back and would recommend the property to everyone.

Stayed 1 night in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean rooms, friendly staff, amazing food and drinks

Stayed 1 night in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location with good selection of bars and restaurants.

Stayed 1 night in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

We stayed in the bay view room. What a view! It liver looks the pool, convention center, the bay where the cruise ships dock and the ocean beyond that! It’s honestly a great view. Our plane landed at 5:10am and knew the hotel doesn’t start check in until 3:00pm, but tried anyway. We explained to the front desk, he checked to see if our room was available and because it was, let us check in at that time. We were so happy! The pool was a little cold so we didn’t swim, just wadded and then lounged for hours enjoying the sun and music. The room was gorgeous. The bedding was very comfortable. We ate at the choices restaurant on site and the food was delicious. I cannot say 1 bad thing about the hotel, staff, location or food! I would highly recommend staying here.

Stayed 1 night in Feb. 2020

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