1/5 Terrible
Selma, San Juan
Travelled with family
26 Oct. 2020
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2020
Photo gallery
Guest reviews
3.9 out of 5 Good
997 reviews
Guests rated this property 4.1/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Air conditioning
Restaurant
Gym
Breakfast Available
Cleaning and safety practices
- Cleaned with disinfectant
- 24-hour vacancy between guest room stays
- Hand sanitizer provided
Map
999 Ashford Avenue, San Juan
Explore the area
Condado Beach1 min walk
Casino del Mar at La Concha Resort11 min walk
Playa del Caribe Hilton16 min walk
San Juan (SJU-Luis Munoz Marin Intl.)11 min drive
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Junior Suite, 1 King Bed, Jetted Tub
- 690 sq ft
- City view
- Sleeps 2
Room, 1 King Bed, Accessible (Roll-in Shower)
- 277 sq ft
- City view
- Sleeps 2
Family Room, Multiple Beds
- 480 sq ft
- City view
- Sleeps 4
Room, 1 King Bed, Balcony, Bay View
- 277 sq ft
- Bay view
- Sleeps 2
Deluxe Room, 2 Queen Beds
- 390 sq ft
- City view
- Sleeps 4
Deluxe Suite, 1 King Bed, Oceanfront
- 1072 sq ft
- City view
- Sleeps 2
Room, 1 King Bed, Accessible, Bathtub
4/5 guest room rating
- 277 sq ft
- City view
- Sleeps 2
Room, 2 Queen Beds, View, Oceanfront
- 390 sq ft
- Ocean view
- Sleeps 4
Deluxe Room, 1 King Bed
- 390 sq ft
- City view
- Sleeps 2
Standard Room, 1 King Bed
No guest room rating
- 277 sq ft
- City view
- Sleeps 2
Room, 2 Queen Beds, Accessible, Bathtub
- 290 sq ft
- City view
- Sleeps 4
Suite, 1 King Bed, Bay View, Corner
- 840 sq ft
- Bay view
- Sleeps 2
Room, 3 Bedrooms, Oceanfront (Penthouse)
- 3568 sq ft
- Ocean view
- Sleeps 6
Junior Suite, 1 King Bed, Balcony
- 376 sq ft
- City view
- Sleeps 2
Room, 2 Queen Beds, Accessible (Roll-in Shower)
- 290 sq ft
- City view
- Sleeps 4
Suite, 1 King Bed, Oceanfront (Penthouse)
- 1200 sq ft
- Ocean view
- Sleeps 2
Standard Room, 2 Queen Beds
4.3/5 guest room rating
- 290 sq ft
- City view
- Sleeps 4
Room, 1 King Bed, View, Oceanfront
- 390 sq ft
- Ocean view
- Sleeps 2
Room, 2 Queen Beds, Balcony, Bay View
- 290 sq ft
- Bay view
- Sleeps 4
About this area
San Juan
Located in San Juan's Condado neighbourhood, The Condado Plaza Hilton is in the city centre and on the beach. Fort San Jeronimo and Castillo San Felipe del Morro are notable landmarks, and the area's natural beauty can be seen at Condado Beach and Parque La Ventana al Mar. Looking to enjoy an event or a match while in town? See what's going on at Sixto Escobar Stadium. Scuba diving and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with cave exploring and ecotours nearby.
What's nearby
- Condado Beach - 1 min walk
- Casino del Mar at La Concha Resort - 11 min walk
- Playa del Caribe Hilton - 16 min walk
- Sheraton Casino - 18 min walk
- Escambron Beach - 19 min walk
Getting around
- Sacred Heart Station - 4 min drive
- San Juan (SJU-Luis Munoz Marin Intl.) - 11 min drive
Restaurants
- Cafe Caribe — 1 min walk
- Denny's — 1 min walk
- Waikiki - 4 min walk
- New Taste - 6 min walk
- Ola Oceanfront Bistro - 7 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of CleanStay (Hilton)
Social distancing
Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi and wired Internet
Parking and public transport
- Self parking: USD 22.30 per night
Food and drink
- Full breakfast available for a fee daily 6 AM–11:00 AM: USD 7-24 per person
- 2 restaurants and 1 coffee shop/cafe
- 2 bars/lounges, 1 swim-up bar and 1 poolside bar
Things to do
- 24-hour fitness centre
- 4 outdoor pools
- Bike rentals
- Children's pool
- Kayaking
- Shopping
- Snorkelling
- Hot tub
Family friendly
- 4 outdoor pools
- Babysitting/childcare (surcharge)
- Children's pool
- Dry cleaning service
- Free cots/infant beds
- Corner/local shop
- In-room childcare (surcharge)
- Laundry facilities
- Fridge
- Water slide
Conveniences
- ATM/banking services
- Ballroom
- Lift
- Free newspapers in reception
- Front-desk safe
- Gift shop/newsstand
- Corner/local shop
- Lockers available
- Vending machine
Guest services
- 24-hour front desk
- Concierge services
- Dry-cleaning service
- Housekeeping (on request)
- Laundry facilities
- Multilingual staff
- Tour/ticket assistance
- Water sports equipment
- Wedding services
Languages spoken
- English
- Spanish
Business services
- 14 meeting rooms
- Conference space (54000 square feet)
Outdoors
- Beach loungers
- Beach umbrellas
- Beachfront location
- Pool sunloungers
- Pool umbrellas
- Terrace
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- Assistive listening devices available
- Grab bar near toilet
- In-room accessibility
- Roll-in shower
- Wheelchair-accessible concierge desk
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair accessible (may have limitations)
More
- Beach towels
- Smoke-free property
Room amenities
Bedroom
- Climate control (air conditioning)
- Down comforter
- Free cots/infant beds
- Hypo-allergenic bedding
- Linens
- Premium bedding
Bathroom
- Free toiletries
- Hairdryer
- Shower
- Towels
Entertainment
- 32-inch LCD TV
- TV channels
- Films for purchase
- Premium channels
Food and drink
- Coffee/tea maker
- Fridge
More
- Free local calls
- Iron/ironing board
- Laptop-compatible safe
- Phone
See similar properties
Policies
Check-in
Check-in between 4 PM and midnight
Early check-in subject to availability
Minimum check-in age - 21
Check-out
Check-out before noon
Late check-out subject to availability
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed (service animals welcome)
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Free cots (infant beds)
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Resort fee: USD 35 per accommodation, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Breakfast fee: between USD 7 and USD 24 per person (approximately)
- Self-parking fee: USD 22.30 per night (in/out privileges)
- Early check-in fee: USD 60.00 (subject to availability)
- Late check-out fee: USD 75 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
We should mention
Only registered guests are allowed in the guestrooms
Property is also known as
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton Hotel
Condado Plaza Hilton San Juan
Condado Plaza Hilton
Conrad San Juan Condado Plaza Hotel San Juan
Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
San Juan Conrad
Condado Plaza Hotel San Juan
The Condado Plaza Hilton Juan
The Condado Plaza Hilton Resort
The Condado Plaza Hilton San Juan
The Condado Plaza Hilton Resort San Juan
Frequently asked questions
3.9
Good
4.1/5
Cleanliness
4.1/5
Staff & service
3.5/5
Amenities
3.8/5
Property conditions & facilities
2/5 Poor
Bob, Bronx ny
Business traveller, Travelled with partner
19 Oct. 2020
Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Oct 2020
5/5 Excellent
DanyelleRogers, Denton, TX
19 Oct. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
5/5 Excellent
JordAna, New York, NY
Travelled with partner
18 Oct. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2020
5/5 Excellent
Bea, New Jersey
Travelled with partner
11 Oct. 2020
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Oct 2020