Rusutsu Vacation Packages

Hello, The location I visited, which was shown on Expedia, had a completely different address, and I was very unsatisfied with this. Not only were we exhausted from our trip, but we still had to carry all of our luggage to the other Randor location. This was absolutely disappointing. I even contacted you to confirm the address weeks before our trip and was informed that it was the correct one. However, once we arrived, the front desk told us it was the wrong location. This was very upsetting and made our stay inconvenient. Please update your address and inform customers of the correct location for their stay. Many thanks, Marie

One of the most amazing experiences I've had and I travel A LOT! Everything about this stay was the perfect amount of restful, peaceful and healing as I could possibly imagine. I absolutely recommend staying here if you're visiting Sapporo!

Clean room, helpful and friendly staff, good amenities, Central location. Great!

We’re returning guests and was quite dissatisfied when two times needed information from front desk and no one could speak English. They tried their best to accommodate with talking into their tablet for translation, but not the same as speaking to a person directly. Also noticed since our last stay, the room seemed smaller because of the furo type bath area. It’s a novelty but I personally prefer a larger living room area. Just my opinion, would have been rated all excellent. We enjoyed our stay overall.