Title: Hotel Cocoa - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=6131010&destination=Toyako%2C+Hokkaido+Prefecture%2C+Japan&selected=12695971&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Cocoa Travelers find peaceful moments by Lake Toya while enjoying practical comforts like lobby coffee service and convenient transportation connections ## Photo gallery for Hotel Cocoa ![Annex, Ocean View, Deluxe Family Room, Non Smoking - Hotel Cocoa (Toyako)](https://images.trvl-media.com/lodging/13000000/12700000/12696000/12695971/8447407e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Annex, Ocean View, Deluxe Villa, Non Smoking | Terrace/patio - Hotel Cocoa (Toyako)](https://images.trvl-media.com/lodging/13000000/12700000/12696000/12695971/cd127440.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Annex, Ocean View, Deluxe Family Room, Non Smoking | In-room dining - Hotel Cocoa (Toyako)](https://images.trvl-media.com/lodging/13000000/12700000/12696000/12695971/0873571c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Annex, Ocean View, Deluxe Family Room, Non Smoking - Hotel Cocoa (Toyako)](https://images.trvl-media.com/lodging/13000000/12700000/12696000/12695971/c34a01a4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Cocoa (Toyako)](https://images.trvl-media.com/lodging/13000000/12700000/12696000/12695971/b7b7999d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Cocoa, by tranquil Lake Toya, offers a peaceful retreat. Guests can relax with coffee in the lobby after exploring. The hotel provides practical amenities like complimentary train station pick-up and self-parking for those traveling by car. ## Reviews 8.6 Excellent ## Popular amenities - Parking included - Free WiFi - Housekeeping - Kitchen ## Room options ### Check availability for these dates Tonight [Mar. 23 - Mar. 24](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=12695971&PinnedHotelID=12695971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=12695971&PinnedHotelID=12695971&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 24 - Mar. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=12695971&PinnedHotelID=12695971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=12695971&PinnedHotelID=12695971&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 27 - Mar. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=12695971&PinnedHotelID=12695971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=12695971&PinnedHotelID=12695971&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr. 3 - Apr. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=12695971&PinnedHotelID=12695971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=12695971&PinnedHotelID=12695971&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 11 of 11 rooms ### View all photos for Standard Double ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/13000000/12700000/12696000/12695971/f1c7bca9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double - Sleeps 2 ### View all photos for Deluxe Twin Room, Non Smoking, Lake View ![Deluxe Twin Room, Non Smoking, Lake View](https://images.trvl-media.com/lodging/13000000/12700000/12696000/12695971/9e0c24b6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room, Non Smoking, Lake View - Lake view - 527 sq ft - Sleeps 3 - 1 Twin Bed and 1 Double Bed ### View all photos for Standard Twin Room, Non Smoking, Lake View ![Standard Twin Room, Non Smoking, Lake View](https://images.trvl-media.com/lodging/13000000/12700000/12696000/12695971/9860e15f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, Non Smoking, Lake View 9.8 Exceptional 18 reviews - Lake view - 377 sq ft - 1 bedroom - Sleeps 2 - 2 Large Twin Beds ### View all photos for Standard Double Room, Non Smoking, Lake View ![Standard Double Room, Non Smoking, Lake View](https://images.trvl-media.com/lodging/13000000/12700000/12696000/12695971/e9b891a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, Non Smoking, Lake View 8.0 Very good 2 reviews - Lake view - 291 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Twin ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/13000000/12700000/12696000/12695971/daf0baa9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin - Sleeps 2 ### View all photos for Deluxe Twin Room ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/13000000/12700000/12696000/12695971/w648h865x0y0-c63ab8e3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room - Sleeps 2 ### View all photos for Annex, Ocean View, Deluxe Family Room, Non Smoking ![Annex, Ocean View, Deluxe Family Room, Non Smoking](https://images.trvl-media.com/lodging/13000000/12700000/12696000/12695971/8447407e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Annex, Ocean View, Deluxe Family Room, Non Smoking - Ocean view - 2476 sq ft - 2 bedrooms - Sleeps 6 - 3 Large Twin Beds and 1 Queen Bed ### View all photos for Annex, Ocean View, Superior Family Room, Non Smoking ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/13000000/12700000/12696000/12695971/dae78d37.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Annex, Ocean View, Superior Family Room, Non Smoking - Ocean view - 2476 sq ft - 3 bedrooms - Sleeps 6 - 4 Large Twin Beds and 1 King Bed ### View all photos for Annex, Ocean View, Deluxe Villa, Non Smoking ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/13000000/12700000/12696000/12695971/5f6f5f52.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Annex, Ocean View, Deluxe Villa, Non Smoking - Ocean view - 2476 sq ft - 5 bedrooms - Sleeps 11 - 2 King Beds, 7 Double Beds and 1 Double Sofa Bed ### View all photos for Annex – Ocean View Deluxe Family Room ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/13000000/12700000/12696000/12695971/3acee65c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Annex – Ocean View Deluxe Family Room - Sleeps 5 ### View all photos for Annex – Ocean View Superior Family Room ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/13000000/12700000/12696000/12695971/5cf6deb9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Annex – Ocean View Superior Family Room - Sleeps 6 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNiseko-Hotels-Hotel-Cocoa.h12695971.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNiseko-Hotels-Hotel-Cocoa.h12695971.Hotel-Information) ## About the area Located in Toyako, Hotel Cocoa is in the suburbs and by the ocean. Toyako Onsen and Toyako Hot Spring are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Toya and Showa-shinzan. Don't miss out on a visit to Rusutsu Resort. [Visit our Toyako travel guide](https://www.expedia.ca/Toyako.dx6131010) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.61332%2C140.78032&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=wL6O2vfQMnh3JoLARCneKw6GLLc=) Tsukiura 102, Lake Toya, Toyako, Hokkaido, 049-5723 ### What's nearby - ![Lac Toya, Hokkaido, Japon](https://images.trvl-media.com/place/6224228/53aee238-e0aa-4972-9299-2ce8fde4bc37.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Shikotsu-Toya National Park 1 min walk \- 0.0 km - ![Lake Toya.Toyako(Lake Toya) town is where the 34th G8 summit took place.](https://images.trvl-media.com/place/602068/153c1015-3a78-4c77-8824-47d8eafcace9.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Lake Toya 6 min drive \- 4.1 km - ![Rusutsu Resort which includes snow skiing, landscape views and snow](https://images.trvl-media.com/place/6102606/955bf58a-8630-48ac-8905-5cf6ade72565.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Rusutsu Resort 33 min drive \- 23.2 km - Toyako Hot Spring 11 min drive \- 8.8 km - Niseko Annupuri International Ski Area 52 min drive \- 44.8 km ### Getting around - Toya Station 17 min drive - New Chitose Intl. Airport (CTS) 100 min drive ### Restaurants - 江戸打ち そばらぼ 3 min drive - でめきん食堂 12 min drive - 岡田屋 12 min drive - cafe balher 3 min drive - 乃の風茶寮 12 min drive ## About this property ### Hotel Cocoa Hotel remodeled in 2023 and located near Lake Toya Located close to Toyako Hot Spring and Toyako Onsen, Hotel Cocoa provides a coffee shop/cafe. Stay connected with free in-room WiFi. Other perks at this hotel include: - Free self parking - Train station pick-up service, a vending machine, and coffee/tea in the lobby Room features All guestrooms are individually furnished, and have comforts such as premium bedding and separate sitting areas, in addition to perks like separate dining areas and bathrobes. More conveniences in all rooms include: - Bathrooms with deep soaking tubs and toilets with electronic bidets - 55-inch LCD TVs with satellite channels - Wardrobes/closets, separate sitting areas, and separate dining areas ## Similar properties ![Hot springs](https://images.trvl-media.com/lodging/5000000/4440000/4434200/4434175/5faa6364.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dai-ichi Takimotokan Noboribetsuonsencho - Pool - Hot tub - Spa - Kids pool 9.2 Wonderful 1,386 reviews CA $224 CA $252 total Mar 29 - Mar 30 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=4434175&PinnedHotelID=4434175&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Room, Lake View, Non-Smoking](https://images.trvl-media.com/lodging/37000000/36330000/36323000/36322967/5f87c0e5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kitutuki Canadian Club Toyako - Parking included - Free WiFi - Restaurant 9.6 Exceptional 84 reviews CA $160 CA $177 total Mar 31 - Apr 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=36322967&PinnedHotelID=36322967&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/19000000/18120000/18116900/18116803/12c2ec8a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Toya Onsen Hotel Hanabi Toyako - 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Soundproofed rooms ### Conveniences - Limited-hour front desk - Vending machine ### Guest services - Housekeeping (daily) ### Outdoors - In the mountains ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible bus station shuttle - Accessible train station shuttle - No elevator - Thin carpet in public areas - Thin carpet in room ### More - 1 building - 2 floors - Renovated entire property - January 2023 - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Bathrobes - Deep soaking bathtub - Hair dryer - Separate bathtub and shower - Shampoo - Slippers - Soap - Toilet paper - Toilet with electronic bidet - Towels provided ### Entertainment - 55-inch LCD TV with cable/satellite channels ### Food and drink - Cleaning supplies - Kitchen - Paper towels - Refrigerator - Separate dining area ### More - Access via exterior corridors - Desk - Individual decor - Individual furnishings - Safe - Separate sitting area - Shared accommodations - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 9:00 PM Minimum check-in age: 18 ### Check-out Check-out before 10 AM ### Special check-in instructions This property offers transfers from the train station and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation The front desk is open daily from 8:00 AM - 9:00 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking. We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher ### We should mention This property does not have elevators The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file A car is not required for transportation to and from this property ### Property is also known as Hotel Cocoa Toyako Hotel Cocoa Cocoa Toyako Hotel Cocoa Hotel Hotel Cocoa Toyako Hotel Cocoa Hotel Toyako ## Frequently asked questions ### Is Hotel Cocoa pet-friendly? ### How much does it cost to stay at Hotel Cocoa? ### How much is parking? ### What time is check-in at Hotel Cocoa? ### What time is check-out at Hotel Cocoa? ### Where is Hotel Cocoa located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Cocoa Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 7.6 Location ### 8.8 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 188 8 - Good 127 6 - Okay 39 4 - Poor 8 2 - Terrible 8 ## Reviews Verified ### 10/10 Excellent #### Bonlass Jan 23, 2026 Liked: Cleanliness, amenities, property conditions & facilities It's really so nice, and the two front desk staff also kindly offered to drive us to the train station when it wasn't convenient for us, which truly touched our hearts. ##### Bonlass Stayed 1 night in Jan 2026 Verified ### 8/10 Good #### Alice Jan 24, 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean rooms, friendly staff. Needs an elevator! Especially with tho who have a lot of suite cases and snow gear. ##### Alice Stayed 3 nights in Jan 2026 Verified ### 8/10 Good #### Elton Jul 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay for a overnight visit in Lake Toya. 10 mins by car to the downtown area but you will need your own car as it is a bit remote. Nice view of the lake as the hotel is located in the mid-mountain area. ##### Elton Stayed 1 night in Jul 2025 Verified ### 10/10 Excellent #### Eric Aug 12, 2023 Liked: Cleanliness, staff & service, property conditions & facilities There is a great experience,good view and good location ##### Eric Stayed 1 night in Aug 2023 Verified ### 10/10 Excellent #### Ritesh Oct 10, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Our hotel room had and excellent view. The rooms were nice and big. The staff was very pleasant ##### Ritesh Stayed 1 night in Oct 2024 Verified ### 10/10 Excellent #### Shang Jul 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice view of the Lake! Wish had stayed another day…will certainly re-visit. ##### Shang Stayed 1 night in Jul 2024 Verified ### 10/10 Excellent #### Verified traveller Feb 22, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good quality of room, it is located on the hill with good view from room. Good for self-driving trip ##### Verified traveller Stayed 1 night in Feb 2024 Verified ### 8/10 Good #### S M SAMANTHA Jun 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Was under a certain maintenance without information, lucky we had it for reasonable price. Room is LARGE and second floor the lake view. One of the best advantage that it's near to the famous farm. ##### S M SAMANTHA Stayed 1 night in Jun 2025 Verified ### 10/10 Excellent #### Athanasios Feb 15, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Awesome experience. Amazing hotel and super spacious room even for western standards. Its location is a bit remote but that's what it makes it majestic! ##### Athanasios Stayed 1 night in Feb 2024 Verified ### 10/10 Excellent #### Jason Jan 31, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Loved this hotel! Very small and felt like you were out in the country side. The view was unbeatable. Room was very big and spacious, as well as bathroom. Not much around so either come prepared with food to heat up or be prepared to drive a bit to town. All in all one of my favorite places I stayed my whole trip. ##### Jason Verified ### 10/10 Excellent #### Lapatrada Apr 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room. Good price. ##### Lapatrada Stayed 1 night in Feb 2025 Verified ### 10/10 Excellent #### APIRAT May 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The lake view is wonderful from the hotel. The room is large, design is very good especially the bathroom. The hugeflower field is near by the window. If I go to this area, I will choose to stay at this hotel again. ##### APIRAT Stayed 1 night in May 2024 Verified ### 10/10 Excellent #### michael Mar 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing morning view of the lake Great view and comfortable hotel. Limited restaurant options. Some places require reservations. But the hotel staff is very helpful. ![](https://a.travel-assets.com/ugc/hotel-reviews/B038A02986F27D9D6119EA2582E88E91D9037E9B1710381504305.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3AC46C8CB5A709F3B4A1849DCC72398A99D6F0A21710381587362.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/706EE9E4BE59F05878319086CCB527FBAA7876C31710381586126.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### michael Stayed 2 nights in Mar 2024 Verified ### 10/10 Excellent #### Holly Feb 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a beautiful property with lake Toya on one side and Yoteii mountain on the other. The rooms are the largest we have seen in Japan with a beautiful sitting area and large bathroom with a huge tub both overlooking Lake Toya! This made for excellent firework viewing from the room for the local festival. They also had a nice common area in the hotel with some tables, coffee, tea and hot water to use. The location was convenient to drive to Toyaka Onsen town for food, but also to Rusutsu for skiing. ##### Holly Stayed 4 nights in Feb 2025 Verified ### 10/10 Excellent #### Verified traveller Oct 12, 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Lovely small hotel with a fantastic view of Lake T Hotel Cocoa is newly renovated and comfortable. It is a small hotel situated on a hilltop, so if one is not driving, then it's rather far from Toyoka town and the only eatery is a cafe 10 mins walk away. However, the view of Lake Toya is breathless and the rooms are spacious and comfortable. On site parking is free ![](https://a.travel-assets.com/ugc/hotel-reviews/88FAC21B6B0709F475D12F3BF1D7294A4505203B1697101275021.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Oct 2023 Verified ### 10/10 Excellent #### Yihua Oct 31, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice stay near by Toya Staff were very nice and always offered support. The room was also great. We could see the lake just outside of the room. Restroom are without curtain, I think that can be improved. ##### Yihua Stayed 1 night in Oct 2023 Verified ### 10/10 Excellent #### Sung Oct 30, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean, roomy, amenities, hospitality, with nice Toya lake view….stayed there for 4 days and couldn’t believe we found this hotel at this room rate. Only thing didn’t like about this hotel was “no elevator “ For young people it will be no problem, but for elders and handicapped people, it’s not easy to go upstairs with luggage. ##### Sung Stayed 3 nights in Oct 2023 Verified ### 6/10 Okay #### Verified traveller Jul 3, 2024 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Beautiful hotel but poor service. Room is beautiful with magnificent view. However, Reception staff is not helpful or even welcoming. Requested him to switch on the air conditioning in the lounge when we wanted to eat our dinner there with friends staying in different rooms. He agreed but did not appear at all. No smile or greeting when met him at the Reception the next morning. The cleaning staff was much more courteous and cheerful. It’s a shame for such a beautiful hotel to have such a bad service staff. ##### Verified traveller Stayed 1 night in Jul 2024 Verified ### 8/10 Good #### Kok Chin Nov 6, 2024 Liked: Cleanliness, staff & service, property conditions & facilities If you like quiet surrounding, this is for you. Very quiet surrounding far away from Toyako town centre, about 9km or 10mins drive along no street lamp road at night. But room is spacious, smells nice and great room facilities like bath tub, bath robe , usb outlet. Food vending machine is located outside the building. Reception sells cup noodles. The window facing lake Toya. The hotel located slight elevated thus u can see lake Toya at a nice angle! Catch sunrise from the lake directly from ur hotel room! Level one room is best cos u can walk out from the window although is not encourage . However only one pillow is provided which is very thin and the second pillow is like a sofa pillow…. I won’t touch that cos there’s no changing of pillow case… ##### Kok Chin Stayed 1 night in Nov 2024 Verified ### 10/10 Excellent #### Won Kwee Dec 13, 2024 Liked: Cleanliness, staff & service, property conditions & facilities The view is amazing. ##### Won Kwee Stayed 2 nights in Dec 2024 Verified ### 10/10 Excellent #### Kwan Leung Oct 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Free parking, few mins to town centre. Sure will stay again ##### Kwan Leung Stayed 1 night in Oct 2025 Verified ### 10/10 Excellent #### Hoi Yi Aug 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staffs are nice, quiet and spacious room, can see the fireworks from the room, superb. ##### Hoi Yi Stayed 1 night in Jul 2025 Verified ### 8/10 Good #### Chean Khoon Jul 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities The location is remote and only good if you have your own transport otherwise everything else is good. ##### Chean Khoon Stayed 1 night in Jul 2025 Verified ### 10/10 Excellent #### Gang Aug 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good ##### Gang Stayed 1 night in Aug 2025 Verified ### 10/10 Excellent #### Hui Hong May 18, 2024 Very fresh, clean and modern Hotel. 3-4 minutes drive distance to the silo Observatory. Onsite free parking. Great place to stay for road trip traveler. ##### Hui Hong Stayed 1 night in May 2024 ### Expedia's Latest Trends ### Hotels > - [The Vale Rusutsu](https://www.expedia.ca/Niseko-Hotels-The-Vale-Rusutsu.h46962984.Hotel-Information) > - [Tabist Hotel Tetora Hakodate Station](https://www.expedia.ca/Hakodate-Hotels-OYO-Hotel-Tetora-Hakodate-Ekimae.h6127653.Hotel-Information) > - [Gran Palette Hakodate](https://www.expedia.ca/Hakodate-Hotels-Gran-Palette-Hakodate.h89511506.Hotel-Information) > - [Credo Hotel Hakodate](https://www.expedia.ca/Hakodate-Hotels-Credo-Hotel-Hakodate.h30985698.Hotel-Information) > - [Moiwa Lodge ](https://www.expedia.ca/Niseko-Hotels-Moiwa-Lodge-Hostel.h9199322.Hotel-Information) > - [Kussharo Genya Youth Guesthouse – Hostel](https://www.expedia.ca/Teshikaga-Hotels-Kussharo-Genya-Youth-Guesthouse-Hostel.h9622047.Hotel-Information) > - [Park Hyatt Niseko Hanazono](https://www.expedia.ca/Niseko-Hotels-Park-Hyatt-Niseko-Hanazono.h38527384.Hotel-Information) > - [Toyoko Inn Hokkaido Kushiro Juji Gai](https://www.expedia.ca/Kushiro-Hotels-Toyoko-Inn-Hokkaido-Kushiro-Juji-Gai.h16582734.Hotel-Information) > - [Pension Full Note](https://www.expedia.ca/Niseko-Hotels-PENSION-FULL-NOTE.h17522806.Hotel-Information) > - [No Track - Hostel](https://www.expedia.ca/Niseko-Hotels-No-Track-Hostel.h15413309.Hotel-Information) > - [Route-Inn Grand Asahikawa Ekimae](https://www.expedia.ca/Asahikawa-Hotels-Route-Inn-Grand-Asahikawa-Ekimae.h13478144.Hotel-Information) > - [Hyatt House Niseko](https://www.expedia.ca/Kutchan-Hotels-Hyatt-House-Niseko.h5454649.Hotel-Information) > - [APA Hotel Obihiro Ekimae](https://www.expedia.ca/Obihiro-Hotels-APA-Hotel-Obihiro-Ekimae.h5589235.Hotel-Information) > - [Shikaribetsu Lakeside Onsen Hotel Fusui](https://www.expedia.ca/Shikaoi-Hotels-Shikaribetsu-Lakeside-Onsen-Hotel-Fusui.h16204360.Hotel-Information) > - [Hotel Tomakomai Green Hills](https://www.expedia.ca/Tomakomai-Hotels-Hotel-Tomakomai-Green-Hills.h22699435.Hotel-Information) > - [Minshuku Cress](https://www.expedia.ca/Asahikawa-Hotels-Minshuku-Cress.h13092692.Hotel-Information) > - [Kiyosato Ihatov Hostel](https://www.expedia.ca/Kiyosato-Hotels-Kiyosato-Ihatov-Youth-Hostel.h12873904.Hotel-Information) > - [Niseko Kyo](https://www.expedia.ca/Kutchan-Hotels-Niseko-Kyo.h95649570.Hotel-Information) > - [Hotel Edel Warme](https://www.expedia.ca/Asahikawa-Hotels-Hotel-Edel-Warme.h14705052.Hotel-Information) > - [Hotel Route Inn Asahikawa Ekimae Ichijodori](https://www.expedia.ca/Asahikawa-Hotels-Hotel-Route-Inn-Asahikawa-Ekimae-Ichijodori.h4623188.Hotel-Information) > - [Toyoko Inn Hokkaido Tomakomai Ekimae](https://www.expedia.ca/Tomakomai-Hotels-Toyoko-Inn-Hokkaido-Tomakomai-Ekimae.h16582900.Hotel-Information) > - [Tabist Hotel Nemuro Kaiyoutei](https://www.expedia.ca/Nemuro-Hotels-Tabist-Hotel-Nemuro-Kaiyoutei.h103011279.Hotel-Information) > - [Island Hostel Rebunshiri](https://www.expedia.ca/Rebun-Hotels-Island-Hostel-Rebunshiri.h40331666.Hotel-Information) > - [Corpo Fros](https://www.expedia.ca/Hakodate-Hotels-Corpo-Fros.h46962345.Hotel-Information) > - [Art Hotel Asahikawa](https://www.expedia.ca/Asahikawa-Hotels-Art-Hotel-Asahikawa.h12602508.Hotel-Information) > - [LOFT Niseko](https://www.expedia.ca/Niseko-Hotels-LOFT-Niseko.h16088904.Hotel-Information) > - [Tokachigawa Onsen Sanyoan](https://www.expedia.ca/Obihiro-Hotels-Tokachigawa-Onsen-Sanyoan.h4410952.Hotel-Information) > - [Loghotel The Maplelodge](https://www.expedia.ca/Iwamizawa-Hotels-LOGHOTEL-THE-MAPLELODGE.h18895229.Hotel-Information) > - [Premier Hotel - Cabin President - Hakodate](https://www.expedia.ca/Hakodate-Hotels-Four-Points-By-Sheraton-Hakodate.h16083099.Hotel-Information)