- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was thoroughly cleaned every day and all employees wore masks
Stayed 7 nights in Aug 2020
Photo gallery
Guest reviews
Good
999 reviews
Guests rated this property 4.2/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa
Cleaning and safety practices
Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment
Map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO
Explore the area
Playacar Golf Club5 min drive
Playa Del Carmen, Quintana Roo (PCM)13 min drive
Central Square13 min drive
Playa del Carmen Maritime Terminal18 min drive
Choose dates to view prices
Superior Garden View - 1 King Bed
Photos of Superior Garden View - 1 King Bed
Superior Garden View - 1 King Bed
More detailsRoom amenities
- 307 sq ft
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed
28.52 square metres m2 room, balcony with garden views
Internet – Free WiFi
Entertainment – 32-inch LCD TV with premium channels
Food & Drink – Fridge
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, bathtub or shower, free toiletries and a hairdryer
Practical – Safe, iron/ironing board and phone; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Accessibility – Low-height work surfaces and sink, wheelchair accessible, raised toilet seat, grab bar near toilet and braille signage
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Superior Garden View - 2 Queen Beds
Photos of Superior Garden View - 2 Queen Beds
Superior Garden View - 2 Queen Beds
5/5 guest room ratingMore detailsRoom amenities
- 307 sq ft
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Queen Beds
28.52 square metres m2 room, balcony with garden views
Internet – Free WiFi
Entertainment – 32-inch LCD TV with premium channels
Food & Drink – Fridge
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, bathtub or shower, free toiletries and a hairdryer
Practical – Safe, iron/ironing board and phone; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Accessibility – Low-height work surfaces and sink, wheelchair accessible, raised toilet seat, grab bar near toilet and braille signage
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Superior Ocean View - 1 King Bed
Photos of Superior Ocean View - 1 King Bed
Superior Ocean View - 1 King Bed
4/5 guest room ratingMore detailsRoom amenities
- 307 sq ft
- Ocean view
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed
28.52 square metres m2 room, balcony with ocean views
Internet – Free WiFi
Entertainment – 32-inch LCD TV with premium channels
Food & Drink – Fridge
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, bathtub or shower, free toiletries and a hairdryer
Practical – Safe, iron/ironing board and phone; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Accessibility – Low-height work surfaces and sink, wheelchair accessible, raised toilet seat, grab bar near toilet and braille signage
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Superior Ocean View - 2 Queen Beds
Photos of Superior Ocean View - 2 Queen Beds
Superior Ocean View - 2 Queen Beds
More detailsRoom amenities
- 307 sq ft
- Ocean view
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Queen Beds
28.52 square metres m2 room, balcony with ocean views
Internet – Free WiFi
Entertainment – 32-inch LCD TV with premium channels
Food & Drink – Fridge
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, bathtub or shower, free toiletries and a hairdryer
Practical – Safe, iron/ironing board and phone; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Accessibility – Low-height work surfaces and sink, wheelchair accessible, raised toilet seat, grab bar near toilet and braille signage
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Deluxe Room, 2 Queen Beds
Photos of Deluxe Room, 2 Queen Beds
Deluxe Room, 2 Queen Beds
More detailsRoom amenities
- 467 sq ft
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Queen Beds
43.40 square metres m2 room, balcony with garden views
Internet – Free WiFi
Entertainment – 32-inch LCD TV with premium channels
Food & Drink – Fridge
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, bathtub or shower, free toiletries and a hairdryer
Practical – Safe, iron/ironing board and phone; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Accessibility – Low-height work surfaces and sink, wheelchair accessible, raised toilet seat, grab bar near toilet and braille signage
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Accessible Room - 1 Queen Bed
Photos of Accessible Room - 1 Queen Bed
Accessible Room - 1 Queen Bed
More detailsRoom amenities
- 307 sq ft
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 Queen Bed
28.52 square metres m2 room, balcony with garden views
Internet – Free WiFi
Entertainment – 32-inch LCD TV with premium channels
Food & Drink – Fridge
Sleep – Blackout drapes/curtains and linenBathroom – Private bathroom, bathtub or shower, free toiletries and a hairdryer
Practical – Safe, iron/ironing board and phone; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Accessibility – Low-height work surfaces and sink, low-height door lock, wheelchair accessible, lever door handles, grab bar near toilet, roll-in shower, low-height bed, raised toilet seat, braille signage and wheelchair-width doorways
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
About this area
Playa del Carmen
Located in Playa del Carmen's Playacar neighbourhood, Viva Wyndham Maya - All Inclusive is in the entertainment district and on the beach. Playacar Golf Club and Grand Coral Golf Riviera Maya are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Mamitas Beach Club and Xcaret Eco Theme Park. Travelling with kids? Don't miss Xplor Theme Park. Snorkelling offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.
Visit our Playa del Carmen travel guideWhat's nearby
- Playacar Golf Club - 5 min drive
- Central Square - 13 min drive
- Nuestra Senora del Carmen Catholic Church - 14 min drive
- Playa del Carmen Maritime Terminal - 18 min drive
- Playa del Carmen Main Beach - 18 min drive
Getting around
- Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive
Restaurants
- La Terraza — 1 min walk
- Hacienda Don Diego — 1 min walk
About this property
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Water activities
Kayaking
Sailing
Scuba-diving lessons
Surfing/boogie boarding
Windsurfing
Land activities
Cycling
Fitness facilities
Tennis
Volleyball
Tennis racquets
Children's club
Lessons/classes/games
Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga
Kids' club
Supervised activities for children between 4 and 12 years old
Entertainment
On-site entertainment and activities
Access to on-site clubs
On-site live performances
Theme parties
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)
Social distancing
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free self parking
- Return airport shuttle (surcharge)
Food and drink
- All buffet and à la carte meals, snacks and beverages included
- 5 restaurants
- 2 bars/lounges and 1 poolside bar
- Coffee/tea in a common area
Things to do
- 18 holes of golf
- 2 outdoor pools
- 2 outdoor tennis courts
- Aerobics classes
- Archery
- Beach volleyball
- Beach yoga
- Canoeing
- Children's pool
- Fitness centre
- Free bike hire
- Horse riding/hire
- Kayaking
- Parasailing
- Playground
- Rock climbing
- Sailing
- Sauna
- Scuba diving
- Shopping
- Spa services
- Hot tub
- Surfing/boogie boarding
- Tennis
- Windsurfing
Family friendly
- 2 outdoor pools
- Children's pool
- Free cots/infant beds
- Free rollaway/extra beds
- Free supervised childcare/activities
- In-room childcare (surcharge)
- Laundry facilities
- Playground
- Fridge
- Snack bar/deli
Conveniences
- ATM/banking services
- Gift shop/newsstand
- No lifts
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Hair salon
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Tennis lessons
- Tour/ticket assistance
- Wedding services
Languages spoken
- English
- French
- German
- Italian
- Spanish
Business services
- Meeting rooms
- Conference space (18980 square feet)
Outdoors
- Beach loungers
- Beach umbrellas
- Beachfront location
- Garden
- Pool sunloungers
- Terrace
Spa
- 4 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Detox wraps
- Facials
- Hydrotherapy
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - on the beach
- Massage - prenatal
- Massage - sports
- Massage - swedish
- Massage - Thai
- Massage/treatment rooms
- Mud bath
- Reflexology
- Sauna
- Spa open daily
- Hot tub
- Steam room
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Braille signage
- Handrails in stairwells
- In-room accessibility
- Visual alarms in hallways
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible restaurant
More
- Beach towels
- Designated smoking areas
Room amenities
Bedroom
- Climate control (air conditioning)
- Blackout drapes/curtains
- Free cots/infant beds
- Free rollaway beds
- Linens
Bathroom
- Bathtub or shower
- Free toiletries
- Hairdryer
- Towels
Entertainment
- 32-inch LCD TV
- TV channels
- Premium channels
Food and drink
- Fridge
Outdoor space
- Balcony
More
- Access via exterior corridors
- Connecting rooms available
- Free local calls
- Iron/ironing board
- Phone
- Safe (surcharge)
Policies
Check-in
Check-in between 3:00 PM and anytime
Early check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Renovations and closures
Due to COVID-19, this property’s food and beverage options may be limited.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Free rollaway/extra beds!
Free cots (infant beds)
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Destination fee: MXN1.35. This fee does not apply to children under 1 year of age.
The charges below are included in your overall room price:
- New Year's Day gala dinner fee
- Christmas Eve gala dinner fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Late check-out is available for a fee (subject to availability, amount varies)
- In-room safe fee: MXN 2 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Property is also known as
Viva Wyndham Maya Resort All Inclusive Playa del Carmen
Viva Wyndham Maya Resort All Inclusive
Viva Wyndham Maya All Inclusive Playa del Carmen
Viva Wyndham Maya All Inclusive
Viva Wyndham Maya Resort Playa del Carmen
Viva Wyndham Maya Playa del Carmen
Viva Wyndham Maya
Playa Del Carmen Wyndham
Maya Viva Wyndham
Viva Wyndham Maya Hotel Playa Del Carmen
Viva Wyndham Maya Riviera Maya/Playa Del Carmen Mexico
Viva Maya
Wyndham Hotel Playa Del Carmen
Wyndham Playa Del Carmen
Wyndham Maya
Viva Wyndham Maya Resort
Viva Wyndham Maya Inclusive
Frequently asked questions
Guest reviews
4.2
Cleanliness
4.0
Service and Staff
3.7
Amenities
3.8
Property condition
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent and the employees was helpful, nice people thanks for everything..
Stayed 4 nights in Jul 2020
This traveller didn’t leave comments with their review
Stayed 4 nights in Jul 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy limpio, me gusto el show diario en el teatro, excelente los camastros en la playa, los restaurantes no estan abiertos todos pero el bufet estuvo bien.
Stayed 4 nights in Jul 2020
- Liked: Cleanliness, staff & service
The saying you get what you pay for is true. We didn't pay much so we weren't expecting much. However, we did read several reviews before booking that said the food was terrible and I dismissed them as picky Americans. lol I am hear to tell you the food is absolutely terrible. We had several laughs with other guest about how terrible it was. The cold food is not cold and the hot food is definitely not hot. Food sits out and gets dry and tough. Hot dogs are served for breakfast and on several occasions I saw the prior evenings meals on the breakfast bar. The restaurants are ok but only open during dinner and if you don't get there early you will wait for hours. Even then it takes an hour for the meal. There is no air conditioning anywhere on the resort except your room. So if you are expecting a comfortable cool meal somewhere think again. The drinks are all served in plastic cups many of them with cracks and the servers are scarce. The beach is littered with drug dealers trying to sell you drugs. They just hang around and watch people and then call them over or just ask them to buy drugs. The staff doesn't do anything about this and at times I saw them being fed and getting drinks. I have never experienced this at the fancier more expensive hotels. The shows were terrible to say the least. Check in is slow and they don't pay attention to what you booked. If you are low on funds you may enjoy this place otherwise I would splurge a little and go RIU.
Stayed 8 nights in Jul 2020
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