Title: Hotel Riviera Caribe Maya - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Hotel Riviera Caribe Maya Aparthotel with an outdoor pool, steps from Quinta Avenida ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/700ec5ce.jpg?impolicy=resizecrop&rw=598&ra=fit) ![In-room safe, blackout drapes, soundproofing, rollaway beds](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/88ebbe15.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Master Suite | View from room](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/41cdf8ed.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Plus Deluxe | View from room](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/b3db5e4e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/212a99bf.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Hotel Riviera Caribe Maya offers comfort steps from Quinta Avenida. Guests can cool off in the outdoor pool, enjoy drinks at the poolside bar, or relax in the garden. Amenities include laundry facilities and luggage storage. Staff can arrange tours to nearby Mamitas Beach. 8.2 Very good ## Popular amenities - Bar - Breakfast available - Pool - Housekeeping - Laundry - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Nov. 20 - Nov. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=892171&PinnedHotelID=892171&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=892171&PinnedHotelID=892171&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 21 - Nov. 22](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=892171&PinnedHotelID=892171&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=892171&PinnedHotelID=892171&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=892171&PinnedHotelID=892171&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=892171&PinnedHotelID=892171&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=892171&PinnedHotelID=892171&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=892171&PinnedHotelID=892171&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ![In-room safe, blackout drapes, soundproofing, rollaway beds](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/88ebbe15.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Soundproofed Air conditioning Free cribs/infant beds Refrigerator TV Ceiling fan Blackout drapes/curtains Hair dryer - 861 sq ft - Sleeps 4 ![In-room safe, blackout drapes, soundproofing, rollaway beds](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/88ebbe15.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Balcony ### Highlights Balcony Soundproofed Air conditioning Free cribs/infant beds Refrigerator TV Ceiling fan Blackout drapes/curtains - 924 sq ft - Sleeps 4 ![Master Suite | Balcony](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/8fb79dbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite ### Highlights Balcony Soundproofed Air conditioning Refrigerator TV Blackout drapes/curtains Ceiling fan Private bathroom - 495 sq ft - City view - Sleeps 2 ![Standard Plus Deluxe | Garden](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/9566d129.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Plus Deluxe ### Highlights Balcony Soundproofed Air conditioning Refrigerator TV Blackout drapes/curtains Ceiling fan Private bathroom - 388 sq ft - Sleeps 4 ![View from room](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/d445e55c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Plus With Balcony 9.0 Wonderful 2 reviews ### Highlights Balcony Soundproofed Air conditioning Free cribs/infant beds Refrigerator TV Ceiling fan Blackout drapes/curtains - 452 sq ft - Sleeps 2 ![In-room safe, blackout drapes, soundproofing, rollaway beds](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/5c2abf32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior - 226 sq ft - Sleeps 4 ![In-room safe, blackout drapes, soundproofing, rollaway beds](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/5cc3bd4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior - 344 sq ft - Sleeps 2 ![In-room safe, blackout drapes, soundproofing, rollaway beds](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/w400h297x0y3-157ec6cb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite - 484 sq ft - Sleeps 4 ![In-room safe, blackout drapes, soundproofing, rollaway beds](https://images.trvl-media.com/lodging/1000000/900000/892200/892171/a833e176.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Balcony - 484 sq ft - Sleeps 4 ## You may also like Ad ![3 outdoor pools, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2410000/2406400/2406344/e4aa7f0b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Velas Riviera Maya - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Riviera-Caribe-Maya.h892171.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Riviera-Caribe-Maya.h892171.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63330%2C-87.06886&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=nftW5IqPK2f9Aj3IV6qLwyzMEP0=) Av. 10 / Calle 30, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 2 min walk - 0.2 km - Mario Villanueva Stadium Madrid - 2 min walk - 0.2 km - Quinta Alegría Shopping Mall - 5 min walk - 0.5 km - Playa del Carmen Main Beach - 6 min walk - 0.6 km - Mamitas Beach - 6 min walk - 0.6 km #### Getting around - Cancun Intl. Airport (CUN) - 49 min drive #### Restaurants - ‪Starbucks - ‬2 min walk - ‪Kampai - ‬2 min walk - ‪Amorino - ‬2 min walk - ‪Ah Cacao Chocolate Café - ‬2 min walk - ‪El Diez, Parrilla Argentina - ‬2 min walk ## About this property ### Hotel Riviera Caribe Maya Aparthotel with an outdoor pool, steps from Quinta Avenida This smoke-free aparthotel features an outdoor pool, a restaurant, and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a coffee shop/cafe are onsite. Each apartment features free WiFi, a refrigerator, and a TV. A ceiling fan, a safe, and a shower are among the other amenities that guests will find. Hotel Riviera Caribe Maya offers 36 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and ceiling fans. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily. An outdoor pool and a children's pool are on site. The recreational activities listed below are available either on site or nearby; fees may apply. ## Similar properties ![Sundeck](https://images.trvl-media.com/lodging/19000000/18960000/18953400/18953301/a1e32584.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Grand Fifty Suites Luis Donaldo Colosio - Pool - Kitchen - Free WiFi - Air conditioning 8.8 Excellent 802 reviews CA $91 CA $114 total includes taxes & fees Nov 21 - Nov 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=18953301&PinnedHotelID=18953301&HadPinnedHotel=true®ionId=-1&adults=2) ![Comfort Apartment, Sea View](https://images.trvl-media.com/lodging/121000000/120310000/120309800/120309709/fd5f3c84.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MK Beach playa del carmen Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Air conditioning 8.0 Very good 10 reviews CA $62 CA $79 total includes taxes & fees Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=120309709&PinnedHotelID=120309709&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/10000000/9800000/9794300/9794206/3ff2fdd0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quinta Margarita, Boho Chic Hotel Downtown Playa del Carmen - 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Nov 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=33273173&PinnedHotelID=33273173&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 325 reviews CA $41 CA $55 total includes taxes & fees Dec 18 - Dec 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Beach - White sand beach nearby - Free beach club nearby ### Pool/Spa - Outdoor pool ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available - 24-hour roundtrip airport shuttle on request for a surcharge - Area shuttle (surcharge) ### Family friendly - Children's pool ### Restaurants on site - Rey David ### Food and drink - Refrigerator ### Dining - Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: MXN 110 to 160 per person - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - Snack bar/deli ### Bedrooms - Bedsheets provided - Rollaway/extra bed: MXN 250 per night ### Bathroom - 1 private bathroom - Shower - Towels provided ### Entertainment - Library - TV ### Outdoor areas - Garden ### Laundry - Laundry facilities ### Comfort - Air conditioning - Ceiling fan ### Pets - No pets or service animals ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Pool access ramp on site - Well-lit path to entrance - Wheelchair-accessible path to elevator - Smoking not allowed ### Services and conveniences - 24-hour front desk - ATM - Blackout drapes - Concierge services - Housekeeping (daily) - Luggage storage - Multilingual staff - Safe - Safe at front desk - Tour and ticket assistance ### Things to do - Bicycle rentals - Children's pool - Scuba diving - Parasailing nearby - Sailing nearby - Snorkeling nearby - Windsurfing nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) - Mosquito nets ### General - 1 building - 3 floors - 36 units - Access via exterior corridors - Bicycle rentals - Garden - Soundproofing ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for MXN 250.0 per night ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: MXN 1000.00 per stay - Service fee: 4 percent We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately MXN 110 to 160 per person - Airport shuttle fee: MXN 1600 per vehicle (one-way, maximum occupancy 3) - Airport shuttle fee per child: MXN 1600 (one-way) - Rollaway bed fee: MXN 250.0 per night - Service fee: 4 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Hotel Maya Riviera Hotel Riviera Caribe Maya Hotel Riviera Caribe Maya Playa del Carmen Hotel Riviera Maya Maya Riviera Hotel Riviera Caribe Maya Riviera Caribe Maya Playa del Carmen Riviera Maya Hotel Hotel Riviera Caribe Maya Riviera Maya/Playa Del Carmen, Mexico Riviera Caribe Maya Hotel Riviera Caribe Maya Del Carmen Hotel Riviera Caribe Maya Aparthotel Hotel Riviera Caribe Maya Playa del Carmen Hotel Riviera Caribe Maya Aparthotel Playa del Carmen ## Frequently asked questions ### Does Hotel Riviera Caribe Maya have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Hotel Riviera Caribe Maya? > As of Nov 20, 2025, prices found for a 1-night stay for 2 adults at Hotel Riviera Caribe Maya on Dec 5, 2025 start from CA $87.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hotel-Riviera-Caribe-Maya.h892171.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Riviera Caribe Maya pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > This property doesn't offer parking. ### What time is check-in at Hotel Riviera Caribe Maya? > Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available. ### What time is check-out at Hotel Riviera Caribe Maya? > Check-out is at noon. ### Does Hotel Riviera Caribe Maya provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of MXN 1600 per vehicle applies. ### Where is Hotel Riviera Caribe Maya located? > Located in Downtown Playa del Carmen, this aparthotel is steps from Mario Villanueva Stadium Madrid and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Riviera Caribe Maya Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 196 8 - Good 187 6 - Okay 80 4 - Poor 27 2 - Terrible 19 ### 8.6/10 Cleanliness ### 8.8/10 Staff & service ### 7.6/10 Amenities ### 7.8/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### Luis Nov 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Excellent service and performance ##### Luis Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Andre Apr 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Giada and the Staff are excellent, they make you feel at home!!! Just a great experience and all amenities are close by and it’s locate is convenient. ##### Andre Stayed 9 nights in Mar 2025 ### 10/10 Excellent #### Cathy Jan 23, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication I stay at this hotel every time I visit Playa del Carmen. Great location and staff go above and beyond for their guests ##### Cathy Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Ian Nov 16, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Good location and very cool accomodations ##### Ian Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Benny Jan 17, 2025 Nice place, good vibes ##### Benny Stayed 10 nights in Jan 2025 ### 10/10 Excellent #### Andre Nov 4, 2024 Liked: Cleanliness, property conditions & facilities, communication Easily located and within walking distance to the beach ##### Andre Stayed 12 nights in Oct 2024 ### 10/10 Excellent #### andre Mar 30, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication People are very nice and helpful ##### andre Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Robert Apr 12, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Lovely hotel, relaxing pool and perfect location!! ##### Robert Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Luciano Feb 18, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Close to everything, excellent for the price! ##### Luciano Stayed 4 nights in Feb 2024 ### 8/10 Good #### Hamid Feb 12, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Very nice for the price! Will probably be there next time. ##### Hamid Stayed 6 nights in Feb 2023 ### 8/10 Good #### Raul Apr 18, 2025 Liked: Cleanliness, amenities, communication I like the rustic look but needs maintenance. Loved my room not my bathroom so much ##### Raul Stayed 2 nights in Apr 2025 ### 8/10 Good #### Dominick Feb 21, 2023 Liked: Amenities, property conditions & facilities, communication Jada at the front desk was very helpfull ##### Dominick Stayed 7 nights in Feb 2023 ### 10/10 Excellent #### Antonio Jul 24, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Nice and neat, but they don't have parking lot ##### Antonio Stayed 1 night in Jul 2024 ### 8/10 Good #### MICHAEL DE Jul 20, 2023 Liked: Cleanliness It had a bed and air conditioning which was all I needed. Only one block off the main shopping and eating area. About what you would expect for 40 bucks a night in downtown Playa. ##### MICHAEL DE Stayed 8 nights in Jun 2023 ### 4/10 Poor #### Marjorie Mar 11, 2024 Disliked: Property conditions & facilities The property needs some renovation to make it a bit more modern. We were given stained towels upon arrival. The area is on a very busy street with traffic sounds all night. I appreciate the fact that the hotel is near shopping and many dining options. ##### Marjorie Stayed 5 nights in Mar 2024 ### 10/10 Excellent #### Juan Mar 11, 2024 Liked: Cleanliness, property conditions & facilities, communication My husband uses a cane to walk, the Elevators were not working the 6 days we were in hotel. Other than that the Ladies at the Front office were very hospitable, friendly & very nice. Maria is an awesome singer. We loved her voice when she sang at the restaurant next door! I highly recommend this Hotel! ##### Juan Stayed 6 nights in Mar 2024 ### 2/10 Terrible #### Hugo Cesar Apr 12, 2024 Disliked: Property conditions & facilities They make you pay a 20$ government tax when you check in and also fined me 2000 pesos. A little over 100$ for smoking on balcony ##### Hugo Cesar Stayed 7 nights in Mar 2024 ### 10/10 Excellent #### Michele Feb 21, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Hotel was great for what we needed … a place to sleep! Could use some minor maintenance! But all was good! There was a sewer smell in room when we arrived but it was just the cover on the shower drain was not put on! Once we did that the smell went away and did not notice it again! Again great place for what we needed! Would stay again! Close to 5th avenue which is fun! And close to beach! Price was great! ##### Michele Stayed 7 nights in Feb 2023 ### 2/10 Terrible #### Iyce Sep 29, 2023 Disliked: Cleanliness, room comfort #### LOUD! The restaurant downstairs pumps music till the early hours, you can hear people in the streets. Aesthetically it’s nice but not worth the headache you’ll end up with ##### Iyce Stayed 1 night in May 2023 ### 10/10 Excellent #### Matthew Jan 4, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Great little place for the price. Close to 5th avenue but was not loud at night. Beds were firm yes, but comfortable. Cleanliness and water pressuer/heat was good. My only recomendation would be for the restaurant to get a longer playlist. I loved the little music wafting through the courtyard as I sat on the balcony on the first day. By the 5th day of hearing the same songs 3 times a day it was kinda annoying. That said, I've stayed at other places in Playa and this really hits the mark for quality, quiet and price. Would stay here again. ##### Matthew ### 2/10 Terrible #### Anargyros Feb 17, 2023 They find ways to grab your money ##### Anargyros Stayed 7 nights in Feb 2023 ### 6/10 Okay #### Gary Dec 26, 2022 Liked: Property conditions & facilities According to Expedia and my reservation, this property has a gym. There is no gym. There has never been a gym at this property. There was a strong smell of cleaning chemicals in the room when i entered. I got a headache. Used ceiling fan. Better in 2 hours. Mold on the bathroom ceiling above shower head. Otherwise it's a nice property in a good place. ##### Gary ### 2/10 Terrible #### Alfredo Mar 9, 2024 Liked: Cleanliness Disliked: Amenities, property conditions & facilities, communication Bad service, all the employees say talk to the manager the manager but they’re never there. Broken elevator, yet no signs of fixing it. We were there over a week and no-one worked on it. Cleaning workers walked into our room when there was a do not disturb sign. Towels are a big issue. The towels they give you are stained, but when they exchange them they say you caused the stains and want to charge you. I wouldn’t recommend staying here. ##### Alfredo Stayed 8 nights in Mar 2024 ### 4/10 Poor #### marta Mar 13, 2024 Disliked: Amenities, property conditions & facilities, communication Terrible experience. Beds are hard, not comfortable at all. Stained towels inside the room and the ones for the pool, stained bed sheets. They want to charge you for everything. Our room was on the fourth floor and the elevator was not in service. They told us that they were fixing it, but that never happened. We never saw anybody working on the elevator, and we stayed there for 8 nights. Very bad water pressure. I would not recommend anybody to stay in this hotel. ##### marta Stayed 8 nights in Mar 2024 ### 2/10 Terrible #### Maria Camila Escobar Feb 8, 2023 Disliked: Cleanliness, amenities, property conditions & facilities, communication I booked this hotel through Expedia since the pictures seemed like it would be a good and affordable place to stay in Playa del Carmen. Upon arrival we noticed it was not nice at all… stained pillows. Stained bed sheets. Stained curtains. Sticky floors. Dirty bathroom. Dead cockroaches in the hallways that the cleaners wouldn’t clean. And the worst part of it all was that our room smelled of sewer water. We tried to ask for a room change and got told flat out that we couldn’t change and they couldn’t offer any other help other than “sending the cleaning lady”. We ended up leaving after just one night due to the horrible smell that would wake us up at night and was making us sick to our stomach. We tried getting a refund and got flat out told no. This hotel was not what was advertised. The general manager would refuse to give his face and kept saying he was busy. Now I’m out money for a hotel we couldn’t stay in due to it being unsanitary. ##### Maria Camila Escobar ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Hotel Riu Playacar - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - 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