Title: D´Margo Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # D´Margo Hotel Hotel with a rooftop terrace, steps from Quinta Avenida ![Exterior](https://images.trvl-media.com/lodging/37000000/36190000/36181600/36181553/33cf21d4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/37000000/36190000/36181600/36181553/badbdb92.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 2 Queen Beds](https://images.trvl-media.com/lodging/37000000/36190000/36181600/36181553/2e44d7b1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/37000000/36190000/36181600/36181553/37d3c5f9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/37000000/36190000/36181600/36181553/b9cc50e4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies D'Margo Hotel in Playa del Carmen offers relaxation and convenience. Enjoy the rooftop terrace, garden, and outdoor pool. The on-site café provides refreshments, and free WiFi keeps you connected. Located near Main Beach, exploring the area is effortless. 6.4 ## Popular amenities - Pool - Housekeeping - Kitchen - Laundry - Pet-friendly - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Nov. 22 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=36181553&PinnedHotelID=36181553&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=36181553&PinnedHotelID=36181553&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 23 - Nov. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=36181553&PinnedHotelID=36181553&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=36181553&PinnedHotelID=36181553&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=36181553&PinnedHotelID=36181553&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=36181553&PinnedHotelID=36181553&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=36181553&PinnedHotelID=36181553&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=36181553&PinnedHotelID=36181553&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Basic Room, 1 Queen Bed](https://images.trvl-media.com/lodging/37000000/36190000/36181600/36181553/889c1c94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Room, 1 Queen Bed ### Highlights Individually furnished Individually decorated Full-sized refrigerator/freezer LCD TV Hypo-allergenic bedding Pillow menu Blackout drapes/curtains Pillowtop bed - 323 sq ft - Sleeps 2 - 1 Queen Bed ![Standard Room, 2 Queen Beds](https://images.trvl-media.com/lodging/37000000/36190000/36181600/36181553/2e44d7b1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds ### Highlights Individually furnished Individually decorated Full-sized refrigerator/freezer LCD TV Blackout drapes/curtains Private bathroom Rainfall showerhead Stovetop - 538 sq ft - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![Exterior detail](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/30000000/29390000/29381000/29380961/df031de4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - Free WiFi 9.0 Wonderful 1,010 reviews CA $110 CA $137 total includes taxes & fees Dec 6 - Dec 7 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information?chkin=2025-12-6&chkout=2025-12-7&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=c0774153-be23-4d32-97f9-7a3d5baca0ae&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/668a9e0a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Centric Playa del Carmen - Downtown House & Beach House Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Restaurant 9.0 Wonderful 159 reviews CA $171 CA $281 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Thompson-Playa-Del-Carmen-Adults-Only.h11620473.Hotel-Information?chkin=2025-11-25&chkout=2025-11-26&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=c0774153-be23-4d32-97f9-7a3d5baca0ae&top_cur=CAD) Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/8000000/7840000/7833200/7833194/d9f248af_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sahara Hotel Downtown Playa del Carmen - Pool - Parking included - Free WiFi - Air conditioning 7.6 Good 214 reviews CA $52 CA $67 total includes taxes & fees Nov 24 - Nov 25 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sahara-Hotel.h7833194.Hotel-Information?chkin=2025-11-24&chkout=2025-11-25&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=c0774153-be23-4d32-97f9-7a3d5baca0ae&top_cur=CAD) Ad ![Ocean Studio with Plunge Pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70890000/70882500/70882476/726de507_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Etéreo, Auberge Collection Maroma - Pool - Spa - Pet-friendly - Kids pool 9.6 Exceptional 38 reviews CA $1,267 CA $1,739 total includes taxes & fees Dec 15 - Dec 16 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Etereo-Auberge-Resorts-Collection.h70882476.Hotel-Information?chkin=2025-12-15&chkout=2025-12-16&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=c0774153-be23-4d32-97f9-7a3d5baca0ae&top_cur=CAD) Ad ![6 outdoor pools, open 7:00 AM to 7:00 PM, free cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1780000/1773500/1773497/d13f1c32_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Rosewood Mayakoba Playa del Carmen - Pool - Spa - Kids pool - Parking included 9.8 Exceptional 384 reviews CA $1,122 CA $1,534 total includes taxes & fees Nov 29 - Nov 30 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Rosewood-Mayakoba.h1773497.Hotel-Information?chkin=2025-11-29&chkout=2025-11-30&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=c0774153-be23-4d32-97f9-7a3d5baca0ae&top_cur=CAD) Ad ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/2dd64158.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Residence Inn by Marriott Playa del Carmen Playacar - 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All Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 9.6 Exceptional 929 reviews CA $1,697 CA $1,697 total includes taxes & fees Dec 3 - Dec 4 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Velas-Riviera-Maya-All-Inclusive.h2406344.Hotel-Information?chkin=2025-12-3&chkout=2025-12-4&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=c0774153-be23-4d32-97f9-7a3d5baca0ae&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-DMargo-Hotel.h36181553.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-DMargo-Hotel.h36181553.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62660%2C-87.07210&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Hlk_2AKmczX4uzpQi9vzDpXaGmA=) Calle 10 norte entre 5 av y la playa, Calle 10 norte entre 5 av y la playa, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 1 min walk - 0.1 km - Playa del Carmen Main Beach - 2 min walk - 0.2 km - Quinta Alegría Shopping Mall - 3 min walk - 0.3 km - Mamitas Beach - 6 min walk - 0.6 km - Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km #### Getting around - Cancun Intl. Airport (CUN) - 50 min drive #### Restaurants - ‪Cervecería Chapultepec - ‬1 min walk - ‪Porfirio’s - ‬1 min walk - ‪Mi Jardin Secreto - ‬1 min walk - ‪Fah Restaurant Bar - ‬1 min walk - ‪Sala De Despecho - ‬1 min walk ## About this property ### D´Margo Hotel Hotel near Quinta Avenida Near Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, D´Margo Hotel provides a rooftop terrace, a coffee shop/cafe, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services. Other perks include: - An outdoor pool - Concierge services, a front-desk safe, and an elevator - Barbecue grills and a 24-hour front desk Room features All guestrooms are individually furnished, and include amenities such as free WiFi. More amenities include: - Rainfall showers and shampoo - 32-inch LCD TVs with premium channels - Communal kitchens, full-sized refrigerators/freezers, and ovens ## Similar properties ![Beach nearby, sun loungers, beach towels](https://images.trvl-media.com/lodging/120000000/119690000/119685100/119685071/b9dda9ad.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Romantic Escape I 500m Award-Winning Beach Cenote I Pool Patio Gym Bikes Perks Luis Donaldo Colosio - Pool - Kitchen - Free WiFi - Air conditioning CA $129 CA $227 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=119685071&PinnedHotelID=119685071&HadPinnedHotel=true®ionId=-1&adults=2) ![Comfort Apartment, Sea View](https://images.trvl-media.com/lodging/121000000/120310000/120309800/120309709/fd5f3c84.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MK Beach playa del carmen Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Air conditioning 8.0 Very good 10 reviews CA $62 CA $78 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=120309709&PinnedHotelID=120309709&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/121000000/120660000/120652600/120652512/7bc44384.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel tropical casa blanca Downtown Playa del Carmen - Pool - Pet-friendly - Waterslide - Free WiFi 6.4 5 reviews CA $46 CA $59 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=120652512&PinnedHotelID=120652512&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/74000000/73590000/73583200/73583124/faf34a64.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Centrally located 1BR w/sea view Rooftop pool! 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Ave Downtown Playa del Carmen - Spa - Pet-friendly - Free WiFi - Air conditioning 7.8 Good 95 reviews CA $29 CA $40 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/5000000/4260000/4252500/4252472/f48d7503.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Bosque Caribe , 5th Av Zone Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - Parking available 7.6 Good 333 reviews CA $31 CA $41 total includes taxes & fees Nov 27 - Nov 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=4252472&PinnedHotelID=4252472&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Food and drink - A coffee shop/cafe ### Things to do - Outdoor pool ### Family friendly - In-room full-sized refrigerator/freezer - Outdoor pool ### Conveniences - 24-hour front desk - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) ### Outdoors - Barbecue grill - Garden - Picnic area - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch LCD TV with premium cable channels ### Food and drink - Cookware, dishware, and utensils - Full-sized refrigerator/freezer - Oven - Rice cooker - Shared kitchen access - Stovetop ### More - Access via exterior corridors - Individual decor - Individual furnishings ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 4:00 PM Minimum check-in age: 15 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 150 per accommodation, per stay, plus a deposit of MXN 500 per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ## Important information ### Optional extras - Pet deposit: MXN 500 per stay - Pet fee: MXN 150 per accommodation, per stay - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Noise-free guestrooms cannot be guaranteed Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit ### Property is also known as d margo Playa del Carmen D´Margo Hotel Playa del Carmen D´Margo Playa del Carmen Hotel D´Margo Hotel Playa del Carmen Playa del Carmen D´Margo Hotel Hotel Hotel D´Margo Hotel Hotel d margo D´Margo Hotel Playa del Carmen Hotel d margo Playa del Carmen d margo Hotel Hotel d margo Hotel Hotel d margo Playa del Carmen D´Margo Playa del Carmen D´Margo Hotel D´Margo Hotel Playa del Carmen Playa del Carmen D´Margo Hotel Hotel Hotel D´Margo Hotel Hotel d margo D´Margo Hotel Hotel D´Margo Hotel Playa del Carmen D´Margo Hotel Hotel Playa del Carmen ## Frequently asked questions ### Does D´Margo Hotel have a pool? > Yes, this property has an outdoor pool. ### Is D´Margo Hotel pet-friendly? > Yes, cats and dogs are allowed at this property. There's a deposit of MXN 500 per stay and a fee of MXN 150 per accommodation, per stay. Service animals are exempt from fees. ### How much is parking? > This property doesn't offer parking. ### What time is check-in at D´Margo Hotel? > Check-in start time: 2:00 PM; Check-in end time: 4:00 PM. ### What time is check-out at D´Margo Hotel? > Check-out is at noon. ### Where is D´Margo Hotel located? > Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## D´Margo Hotel Reviews 6.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 9 8 - Good 4 6 - Okay 6 4 - Poor 4 2 - Terrible 7 ### 7.0/10 Cleanliness ### 7.2/10 Staff & service ### 6.0/10 Amenities ### 6.0/10 Property conditions & facilities ### 6.6/10 Eco-friendliness ### 8/10 Good #### Ma del Rocio Feb 3, 2022 Liked: Cleanliness, staff & service, room comfort #### Buen lugar Es un lugar muy bueno cerca de la playa y la quinta avenida, su personal muy amable, limpio, solo un poco desgastado por el tiempo ##### Ma del Rocio Stayed 1 night in Jan 2022 ### 2/10 Terrible #### Verified traveller Apr 4, 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Horrible place and staff. Very noisy hotel, the hotel does not look like at all like the photo. They make you check-in a front office, then move you to an other hotel, which is located right in the middle of the 4 main night club. I had a shared bathroom, without hot water obviously. Of course, your room does not have closed windows to make sure you can enjoy the street and night club noise / musique, so you cannot sleep. Get away for that hotel, and there is cheaper and better place. ##### Verified traveller Stayed 1 night in Mar 2021 ### 6/10 Okay #### Hector Alejandro Mar 18, 2021 Liked: Staff & service, room comfort #### Buena relación calidad precio El checkin fue tardado, nos movieron a otro edificio el cual esta en el área de antros y era demasiado ruidoso de noche. El aire acondicionado no servia, tuvieron que repararlo. Si es buena la ubicación, es céntrico y pasos de la playa. Tiene alberca aun que no es bonita. El personal es amable. Por el precio si esta muy bien, pero obvio no esperes lujos. ##### Hector Alejandro Stayed 1 night in Mar 2021 ### 8/10 Good #### Verified traveller Mar 6, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bueno, bonito y barato. Increíble atención de Marisol. ##### Verified traveller Stayed 2 nights in Feb 2021 ### 8/10 Good #### Verified traveller Jan 15, 2021 Liked: Cleanliness, staff & service, amenities The art across the buildings was great. Huge canvas that covered over blank or utility spaces really gave a good feel to here. The price was very fair. If you chose basic $20 American and $25 for AC. The rooms were nice enough. There is an area for hammocks and couches in the shade that over looks the street. ##### Verified traveller Stayed 1 night in Jan 2021 ### 8/10 Good #### william Jan 1, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### only to sleep service ok...nice location ##### william Stayed 1 night in Dec 2020 ### 6/10 Okay #### Verified traveller Mar 25, 2020 Liked: Cleanliness, staff & service Convenient, a block from the beach. Very nice if you're looking for simple ##### Verified traveller Stayed 3 nights in Mar 2020 ### 4/10 Poor #### Olga Mar 10, 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pésima experiencia Pésima experiencia, supuse que no sería un hotel increíble por el costo, pero lejos de eso el aseo de la habitación, el trato del personal, se pusieron a lavar un corredor a las 7 am arrastrando una cubeta. No recomiendo este hotel en absoluto. Lo único excelente es su ubicación ##### Olga Stayed 3 nights in Mar 2020 ### 6/10 Okay #### Verified traveller Feb 29, 2020 Disliked: Staff & service Está muy cerca de la playa, pero los procesos de atención con el personal a cargo son demasiado lentos. ##### Verified traveller Stayed 3 nights in Feb 2020 ### 10/10 Excellent #### Guadalupe Feb 26, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un hotel a bajo costó a unos pasos de la playa. Tiene un ambiente muy relajado. Ampliamente recomendado ##### Guadalupe Stayed 3 nights in Feb 2020 ### 10/10 Excellent #### ROMAN Feb 23, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Recomendable Muy grata estancia y el personal amable. Hotel aunque modesto y económico, brinda una excelente ubicación, realmente es muy recomendable ##### ROMAN Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Verified traveller Feb 23, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ubicación excelente. Buena atención, cerca de todo. Paseos. Comidas. Diversión Muy buen precio. Tranquilo, ambiente agradable. Zona agradable.. Familiar 100% recomendable ##### Verified traveller Stayed 5 nights in Feb 2020 ### 2/10 Terrible #### Verified traveller Feb 22, 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities No es lo que parece, instalaciones muy feas al igual que la ropa de cama... ##### Verified traveller Stayed 1 night in Feb 2020 ### 2/10 Terrible #### Gerardo Feb 11, 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### El peor hotel que he visitado Es un Hotel horrible. Nada recomendable. Las camas son muy viejas, el ventilador casi a punto de caerse. No realizaron limpieza durante los 3 días que estuve ahí y para colmo encontré una cucaracha. La peor experiencia que he tenido. ##### Gerardo Stayed 3 nights in Feb 2020 ### 4/10 Poor #### Verified traveller Feb 8, 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The property seemed unsafe. Very loud music from clubs. No screen in window. Air conditioner didn’t work. Toilet seat too small for toilet. Front desk person was asleep when we arrived. No outlets at all. But that being said, $20 was a very fair price for the night. ##### Verified traveller Stayed 1 night in Feb 2020 ### 4/10 Poor #### Verified traveller Feb 3, 2020 Liked: Staff & service Disliked: Amenities, property conditions & facilities No se podía ver la tv (falla de proveedor izzi),..... ##### Verified traveller Stayed 1 night in Jan 2020 ### 4/10 Poor #### Verified traveller Jan 23, 2020 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities They want to charge extra for the AC, terrible WiFi, No windows so during the night really noisy ##### Verified traveller Stayed 7 nights in Jan 2020 ### 2/10 Terrible #### AC Jan 15, 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities DO NOT BOOK HERE worst place ever, smelly, the manager was not only rude but a liar. I didn't stay a soon as walked in after waiting for 20 min they gave me my key to a room without AC and only had an old rusty fan. I went back immediately to let the manager know that I couldn't stay in that place. She told me that I had to contact Expedia immediately. Thankfully my travel agent found another place for me to stay with my daugther. I called expedia to follow up on the case and the manager had said that I stayed for few hours and left without telling anybody and I took the keys. I was beyond mad for this I told Expedia that I will call the local authorities to report this behavior towards tourist. I asked them to do not advertise them anymore for the tourist safety. I speak language and even that wasn't enough to deal with these people. I hope Expedia doesn't do business with them in the future. Please spend a little more and stay in a different place. Playa del Carmen is a beautiful place and this hotel gives it a bad reputation. I hope this review is helpful for anybody thinking about staying in this place. Note - I didn't get my money back I even gave them 3 dls cash for taxes . Expedia gave me a voucher but to be honest this experience should not have happened in the first place if Expedia doesn't do business with this hotel. ##### AC Stayed 2 nights in Dec 2019 ### 6/10 Okay #### Alejandra Dec 28, 2019 Liked: Cleanliness Disliked: Staff & service #### Cumple básicos Buena ubicación, mucho ruido en la noche porque está en medio de bares, si eres de buen sueño y de larga fiesta esta súper. Caminas 1 minuto y estás en la entrada a la playa, hay agua caliente, es básico y lo que necesitas si estás fuera todo el día y solo lo usas para lo básico: dormir y bañarte ##### Alejandra Stayed 3 nights in Dec 2019 ### 6/10 Okay #### Verified traveller Nov 26, 2019 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities cleaning and household staff reasonably good... last day of my stay my room was not cleaned and there was no toilet paper for over 24 hours nobody bothered very little English spoken difficult to explain if your needs to these.. in Times Gone by I can imagine this was a beautiful property now it is very worn around the edges not up to Snuff ##### Verified traveller Stayed 4 nights in Nov 2019 ### 6/10 Okay #### daniel Nov 23, 2019 Liked: Cleanliness, staff & service #### Basic room. Good value. Decent, clean basic hotel. ##### daniel Stayed 1 night in Nov 2019 ### 10/10 Excellent #### Verified traveller Jul 13, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente hotel muy cerca de todo, limpio staff muy atento . Muy recomendable Gracias ##### Verified traveller Stayed 2 nights in Jul 2019 ### 2/10 Terrible #### Victor Manuel Feb 12, 2023 ##### Victor Manuel Stayed 1 night in Feb 2023 ### 2/10 Terrible #### Trang Jan 6, 2023 ##### Trang ### 10/10 Excellent #### Angel Jan 30, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Angel Stayed 1 night in Jan 2022 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Hotel Riu Playacar - 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